MQ4B Podcast Archives - My Quest for the Best

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Episode 200: Hyperfocus – Interview with Chris Bailey

Speaker, Bestselling Author

Bill Ringle and Chris Bailey discuss how hyperfocus can help you stay on track, grow your business faster, and get more done in a shorter workday.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
  • Multitasking isn’t always undesirable or ineffective, once you hack the myth.
  • Being less stimulated allows time to rest, wonder, and think more strategically about what you want to create.
  • Your ability to control your attention is directly related to the quality of your life (and accomplishments…)
  • When you expect your colleagues to be focused 100% of the time, you can expect new ideas 0% of the time.
  • Email isn’t evil in itself, you just have to regain control of it. #emailsprints

Interview Insights

Click to Read the Show Notes

2:10 About looking up to Steve Jobs. “He inspired me most with how he speaks.”

3:05 The specialness of the tinkering mindset

3:49 “It was the way that [Jobs] communicated things that I loved so much.”

4:10 “You can’t doubt vision.”

5:20 “Our minds are so complex, we have to understand them because they’re the mechanism by which we run companies, by which we run our lives and make decisions.”

6:06 “It’s very easy to come into this subject of focus with a lot of preconceptions.”

6:37 Common misconceptions about focus and thought processes.

6:42 “Research shows that being interrupted is one of the best things that can happen for us and for our team.”

7:35 Case study of a team of engineers – “Interruption is the process by which collaboration happens.”

9:04 “I think the most important context in regard to focus on a team level is the breakdown of how much of the work that the team does is a) collaborative or b) focused-work.”

10:07 Analysis of news and how it drives focus

12:15 “If you’re doing work that’s focused, find an office where you can focus on that work.”

14:10 “50-60% of my work is focused and 40-50% of it is collaborative.”

14:56 Why it’s important to schedule in focus time for yourself. “It’s how the important stuff gets done.”

15:24 Chris’s focus rituals.

16:39 “You ask a lot of people where they are the most productive and few people say the office.”

17:18 “In any one moment of the day either you’re focused on something or your mind is wandering, you can’t be focused and wandering at the same time.”

17:45 “Most of the time we’re unfocused, we’re unfocused against our will.”

18:45 Why a wandering mind provides the perfect chance for brilliant ideas to form.”

19:13 “When we’re focused, we’re moving our work forward.”

19:44 “Managing our attention is something that we should do because we’re able to achieve a nicer and more deliberate balance of these two modes, once that’s productive, one that’s creative, one that’s about focusing, one that’s about wandering.”

21:47 The peril of focusing all day long.

22:17 “If someone’s connected 100% of the time, they’re going to be focused 100% of the time and no ideas will ever come to them.

23:12 “We’re more focused than we have to be.”

23:44 “We think about our goals 14 times as much when our mind is wandering.”

24:52 “We need to see email differently.”

25:32 “The average office worker checks their email 88 times over the course of a day.”

26:03 Strategies for dealing with email management

27:57 Lightning Round

Expert Bio

Chris Bailey is a productivity expert, and the internationally bestselling author of The Productivity Project, which has been published in eleven languages. His second book, Hyperfocus: How to Be More Productive in a World of Distraction, was published in seven languages. Chris writes about productivity at Alifeofproductivity.com, and speaks to organizations around the globe on how they can become more productive, without hating the process.

To date, Chris has written hundreds of articles on the subject of productivity, and has garnered coverage in media as diverse as The New York Times, The Wall Street Journal, New York magazine, The Huffington Post, Harvard Business Review, TED, Fortune, Fast Company, and Lifehacker. in a recent interview, the TED Talks organization said that he “might be the most productive man you’d ever hope to meet”. Recently, Fast Company called him a “productivity mastermind.”

For more about Chris Bailey, visit his website.

Contact Info for Chris Bailey

Web address: https://alifeofproductivity.com/

Travels from:  Kingston, Ontario

Contact:

LinkedInTwitter

Resources Mentioned or Authored by Chris Bailey:

Steve Jobs

Lynyrd Skynyrd – Simple Man

The Newsroom

J.R.R Tolkien

Adam Grant

Charming Cheaters – Interview with Nicole Kelly, M.D

Physician and Author

Bill Ringle and Nicole Kelly M.D. discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

Expert Bio

Nicole Kelly, M.D. is a board-certified physician in Nashville, TN who was victimized by a sociopath – who also turned out to be a sociopathic sex addict or sexopath – who embezzled over $700,000 from her medical practice. Using her ability to explain complicated medical concepts, Dr. Kelly makes clear one of the most important truths of our time: Not everyone thinks like you do—and to assume otherwise is dangerous.

For more about Nicole Kelly M.D., visit her website.

Contact Info for Nicole Kelly M.D.

Web address: www.nicolekellymd.com

Travels from: Nashville, TN

Contact:

 Twitter 

Resources Mentioned or Authored by Nicole Kelly M.D.:

 

Episode 196: The Prosperous Leader – Interview with Jacob M Engel

Founder of Yeda LLC

Bill Ringle and Jacob M Engel discuss key skills and traits for the Prosperous Leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
  • Jacob backed into the realization that business owners needed coaching and support after he was asked by his community to offer them some guidance during the financial crisis.
  • Jacob’s father’s 10 Commandments of good business
  • Smartphones are often used to isolate and distract ourselves, rather than connecting and communicating.
  • Why it’s important to be proactive, rather than reactive, about your business
  • How to set more ambitious goals

Interview Insights

Click to Read the Show Notes

1:41 How Jacob’s father, a Holocaust survivor, became an entrepreneur and inspired Jacob when he was young. – “He was extremely charitable.”

3:53 Jacob’s father’s 10 commandments of good business – “Never confuse efforts for results.”

4:27 “Know what you stand for and know what you won’t stand for.”

4:57 “I realized I wasn’t really in the spice business, I was in the people business.”

5:11 “Building your organization is all about bringing in the right people.”

6:13 “Family businesses are notorious for many different things, among them it’s very difficult to keep the second or third generation going.”

6:52 How the financial crash of 2008 affected Jacob’s business prospects.

7:38 ‘If I suggest something and people aren’t interested, I do it myself.”

8:01 “I think it’s a well-known thing that people are continually distracted. Technology is a huge distractor if we don’t create boundaries to our distractions.”

10:31 How Jacob was able to coach a woman whose distractibility was getting in the way of her effectiveness.

10:56 “She needed to learn to spend a good part of her day being proactive about things rather than reactive.”

12:14 “You want your people to stretch, you want people to think outside of the box.”

12:30 “If you encourage mitigated risk, and you encourage people to make that leap and really think outside of the box, and be ambitious, you never know.”

13:14 The 3 part evaluation Jacob uses with his clients.

13:49 “Oftentimes entrepreneurs want to be the voice around the table.”

14:42 My Quest for the Best Lightning Round

15:29 “I’m very focused on having impact.”

19:39 “When I talk about prosperity and the definition of prosperity, it’s about character.”

Expert Bio

Jacob’s leadership and training organization, Yeda LLC (Yeda” in Hebrew means knowledge), founded in 2010, gives seminars and courses to entrepreneurs and business owners. He is passionate about helping entrepreneurs and business owners succeed in their businesses. His mission is to empower leaders and managers by giving them the knowledge to change and helping them implement those changes in their organizations.

Jacob is a Certified Myers Briggs evaluator, Certified 7 Habits for highly effective people facilitator, Certified Positive Psychology coach. He has trained with Roy Cammarano, author and consultant, on his Entrepreneurial Transitions theory.

Previously Jacob was the COO of a 200MM family food and real estate enterprise. Jacob is the author of The Prosperous Leader – How Smart People Achieve Success. 

For more about Jacob M Engel, visit his website.

Contact Info for Jacob M Engel

Web address: www.theprosperousleader.com

Travels from: Monsey, NY

Contact:

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Resources Mentioned or Authored by Jacob Engel:

Jim Collins

Steven Covey

 

Episode 195: The Fabulous F Words of Business Ownership – Interview with Fabi Preslar

President of SPARK Publications

Bill Ringle and Fabi Preslar discuss several F-words that are germane to guiding, enlightening, and enriching the business owner’s journey.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
  • Why books are not the “money makers” of a business plan.

  • How a cancer survivor used a book to build her platform.

  •  How to recognize what your audience wants from you

  • The fabulous F-Words of Business Ownership

  • The questions entrepreneurs stuck in a rut should be asking themselves

Interview Insights

Click to Read the Show Notes

2:03 How Fabi’s dad inspired her when she was growing up.

3:03 “I moved to Charlotte at 17 and started my life, and that was a very independent journey.”

4:29 “I love having these amazing clients and people who come into our business and our circle that have great stories to tell and those stories are stories that can really impact and build platforms for other people.”

5:06 “The building of the platform comes when they are able to start establishing a tribe, an audience, and they are able to share information through books or their programs.”

5:30 “That’s what I call building a platform, it’s taking what you know and being able to put it out there in a much bigger, better way.”

7:15 How a cancer survivor used a book to build her platform.

8:15 “It needed to stand apart. It needed to be able to speak more directly to the audiences that it was speaking to. So in order to do that, you need to have a really good marketable book.”

8:59 “They’re not mass market books, they could become that way, but that’s not our goal.”

11:13 How a “yes” when it should’ve been a “no” during a business deal ended very badly for one SparkPublications author, and how she was able to eventually turn all of that around for good.

13:32 “Sometimes you think you have a great message and sometimes you think you have a good audience to speak to, but you’re not really clear on what they want from you.”

14:26 “We establish peer reviews for our authors.”

15:33 “Someone who thinks they can do a book for $1200 is not someone with the same focus as what we’re looking for.”

15:48 “We really focus on the success of the book, and the success of the goal that the client has for the book.”

16:59 “I could not have gone through this just to keep all this great knowledge to myself.”

18:40 What inspired Fabi to write the book. – “I came into this world as an F word.”

19:24 “I became obsessed with finding fabulous F words for everything.”

19:58 “Fog is just that blanket of overwhelm that’s caused by a lack of knowledge or outright fear.”

21:23 “What do your desk and counter space look like?”

21:52 Lightning Round

Expert Bio

Fabi Preslar is the owner and president of SPARK Publications, a national, award-winning, custom design firm specializing in niche magazines and independently published books. Her firm’s publications enhance credibility and distinction – enabling individuals and organizations to thrive and excel.  Preslar was named 2017 Woman Business Owner of the Year by the National Association of Women Business Owners – Charlotte Chapter, and the firm was honored as the 2018 First-Generation Family Business of the Year by the Charlotte Business Journal.

For more about Fabi Preslar, go to her website.

Contact Info for Fabi Preslar

Web address: SPARKpublications.com

Travels from: Charlotte, NC

Contact:

LinkedInTwitter

Resources Mentioned or Authored by Fabi Preslar:

Become a SPARK author at SPARKpublications.com/book 

  

Episode 194: Consulting Success – Featured Interview with Michael Zipursky

Co-founder of Consulting Success

Bill Ringle and Michael Zipursky discuss the mindset and methods that lead to consulting success.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
  • How Michael and his partner Sam were able to see and solve a problem in their community by starting Consulting Success.
  • The prerequisites for making the transition from part-time to full-time consultant.
  • The traits of the most effective consultants.
  • How having conversations can connect you to your ideal clients. 
  • Why technology is often a detriment to a consulting practice. 

Interview Insights

Click to Read the Show Notes

2:01 Michael tells about his experiences in Japan under Moria-san, who opened up doors for him when he was creating a new branch of his business.

2:46 Michael recounts his time growing up with his cousin Sam, and how they eventually began to work together. – “We created a bond really quickly, and we’ve been like brothers ever since.”

3:55 “We wanted to create a way to really help others, but do it online.”

6:11 “I think anyone can be a consultant if they have a few things. The first and most important is the ability to provide value to the client you’re consulting.”

6:42 Why it’s important to see your consultancy business as an actual business.

7:26 “The best consultants are people who ask questions consistently.”

9:21 “Instead of focusing on the process or the methodology to gather data…he should shift it to focusing on what the buyer actually wants.”

11:40 “One of the prerequisites to reaching a higher level of success is the desire to continue learning.”

13:32 Why it’s so important for new consultants to put in place the right fundamentals when they’re starting out.

15:10 “What you really want to get focused on is #1 identifying who your ideal clients are.”

15:54 “If I were to encourage people to do one thing and one thing alone, it would be to have conversations.”

18:22 How one of Michael’s clients took the idea of having conversations to the next level.

19:57 “If [new consultants] don’t have the fundamentals into their business, it doesn’t matter what tools or technology they use, it doesn’t really make an impact.”

22:38 “There’s a lot of things we can do that might seem a little more uncomfortable, because it’s very easy to hide behind technology, but it’s infinitely more effective because it gets you in front of your ideal client in a more direct way.”

23:57 “If your goal is to bring in more business now, writing an article and putting it on your site rather then finding the time to get in front of your ideal clients, that’s not good prioritization.”

24:53 The Lightning Round

Expert Bio

Michael has consulted for organizations and advised leaders throughout North America, Europe, Asia, Africa, Australia and the Middle East in over 30 industries, from service providers to billion dollar multi-national corporations including Panasonic, Dow Jones, Financial Times, Royal Bank and many others. Michael is an in-demand speaker and gives keynotes and workshops for the Certified Management Consultants Association, Canadian Internet Marketing Conference, Social Media Camp and others.
Michael’s work has appeared in MarketingProfsHuffington Post, Financial Times, FOX Business, Maclean’s, HR Executive, Business Edge, Marketing Magazine and in several other media and publications. He is the author of 5 books including Profitable Relations: How to Dramatically Increase Your Profits By Giving Customers What They Really Want, the Consulting Success System: How to Become a Successful Consultant, and the Masters of Consulting Interviews. Michael speaks English and Japanese and loves traveling, jazz music, wines and foods of the world, and spending time with his family.
For more information, visit Michael Zipursky’s website.

Contact Info for Michael Zipursky

Web address: https://www.consultingsuccess.com

Travels from: Vancouver, Canada

Contact:

LinkedIn  Twitter

Resources Mentioned by Michael Zipursky:

 

PROTOTYPE-INTERVIEW STUB POST

[PREFERRED-TITLE]

Bill Ringle and [FULL-NAME] discuss…
Visit MyQuestforTheBest.com for complete show notes and other expert interviews with inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

[BIO]

For more about Chris Prefontaine visit his website.

Contact Info for [NAME]

Web address: [WEB-ADDRESS]

Travels from: [CITY], [STATE]

Contact: [PHONE]

 

LinkedIn | Facebook | Twitter | Youtube | Tumblr | Instagram | Pinterest | RSS

 

Resources Mentioned or Authored by Chris Prefontaine:

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Workplace Poker – Interview with Dan Rust

Founder of Frontline Learning

Bill Ringle and Dan Rust discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Dan Rust is the founder of Frontline Learning, an international publisher of corporate training resources. His award-winning keynote speeches and workshops focus on employee engagement, productivity and career management. For more than 20 years Dan has been writing and speaking on a variety of career management topics. His blog at workplacepoker.com focuses on ideas, skills and practical strategies to help you accelerate your career trajectory. His corporate training clients have included GE, Apple, Starbucks, Saudi Aramco and Disney Interactive.

For more about Dan Rust visit his website.

Contact Info for Dan Rust

Web address: www.workplacepoker.com/

Travels from: Mpls, MN

Contact:

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Resources Mentioned or Authored by Dan Rust:

Data Visualization Made Simple – Interview with Dr. Kristen Sosulski

Associate Professor at NYU’s Stern School of Business

Bill Ringle and Kristen Sosulski discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Dr. Kristen Sosulski is an Associate Professor at NYU’s Stern School of Business where she teaches MBA students and executives data visualization, programming and business analytics. She is the Director of the Learning Science Lab for NYU Stern where she develops immersive online learning environments for business school education.

Kristen is the co-author of the Essentials of Online Course Design: A Standards-Based Guide (Routledge, 2011, second edition, Routledge, 2015) and The Savvy Student’s Guide to Online Learning (Routledge, 2013). Her third book, Data Visualization Made Simple: Insights into Becoming Visual was just published.

As a leading expert on data visualization, Kristen regularly consults, delivers seminars, and leads workshops on data visualization techniques and best practices. You can find her speaking on the subject at events like Social Media Week NYC, plot.ly’s PlotCon conference, and Tableau’s events and to organizations like the National Association of Public Opinion and the National Economic Research Association.

For more about Dr. Kristen Sosulski visit her website.

Contact Info for Dr. Kristen Sosulski

Web address: www.kristensosulski.com

Travels from:

Contact:

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Resources Mentioned or Authored by Dr. Kristen Sosulski:

The 4-Step Process on How to Be a Successful Quitter – Interview with Dr. Stanley G. Robertson

The Quit Doctor

Bill Ringle and Dr. Stanley G. Robertson discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

People who quit are often ridiculed and shamed and “quit” has become a dirty word. But without the ability to quit, it is impossible to achieve success. No one knows this better than Dr. Stan. He has achieved great success by quitting. He quit being a Senior Tax Accountant to become a Corporate Controller. He quit being a Corporate Controller to become a Deputy Director. Then he quit being a Deputy Director to become a Chief Financial Officer. Dr. Stan holds a Bachelor’s Degree, a Law Degree, and a Doctorate Degree. He has become know as “The Quit Doctor” because of his relentless determination to heal the world of the stigma and shame associated with the concept of quitting. He is the author of the book Quit: The Last Principle of Success. He is also a coach, trainer and speaker.

For more about Dr. Stanley G. Robertson visit his website.

Contact Info for Dr. Stanley G. Robertson

Web address: www.thequitdoctor.com

Travels from: Chicago, Illinois

Contact:

Twitter 

Resources Mentioned or Authored by Dr. Stanley G. Robertson:

 

Generating Business Referrals Without Asking – Interview with Stacey Brown Randall

Host of the Roadmap to Grow your Business Podcast

Bill Ringle and Stacey Brown Randall discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Stacey Brown Randall a three-time entrepreneur, author of Generating Business Referrals…Without Asking, and host of the Roadmap to Grow your Business podcast. Through her programs, like Growth By Referrals and Sticky Client Experiences, she provides a roadmap to take control of your business growth.

Stacey’s quest to crack the code on how to generate referrals without asking began after her first business failed. When she started her second business – a business and productivity coaching practice – she knew keeping her pipeline full of new clients would be one of the biggest differentiators from her business failure. She honed-in on referrals as the main source of prospects for her second business but wasn’t satisfied with the conventional advice which is to receive referrals you must ask. Now she teaches others how to generate referrals without asking and unleash a referral explosion.

Stacey received her Master’s in Organizational Communication and is married with three kids, a 10-year-old son, 8-year-old daughter and she and her husband are raising their 11-year-old nephew.

For more about Stacey Brown Randall visit her website.

Contact Info for Stacey Brown Randall

Web address: www.businessmiracles.com

Travels from: New York, NY

Contact:

Twitter linkedin icon

Resources Mentioned or Authored by Stacey Brown Randall:

Episode 193: The Go-Giver – Featured Interview with Bob Burg

Speaker, Bestselling Author

Bill Ringle and Bob Burg discuss what it means to be a Go-Giver Influencer.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 5 Highlights from this Interview 

  • What it means to be a Go-Giver.
  • The difference between intrinsic and extrinsic value
  • Why it’s so important for salespeople to be in control of their emotions
  • The five elements of value
  • The right way to develop a mentor-protege relationship

Interview Insights

Click to Read the Show Notes

2:54 “I was very fortunate to have great parents who lived their lives like very much what I would refer to as a go-giver, people who always look to give value to others.”

3:35 “People always show up at just the right times. I always took it upon myself to give value to them in whatever way I could and really try to make it worth their while. I think when you do that you attract people into your life.”

4:51 Why asking someone to mentor you out of the blue doesn’t exactly work.

5:14 “You can reach out to anyone you like, regardless of the medium, and just let them know you’re an admirer of theirs.”

6:53 Why a handwritten note to thank someone for their help, especially if they’re in a position of authority or thought leadership, is so important.

7:35 “Value is always in the eyes of the beholder.”

8:06 “A mentor-protegé relationship is just that, it takes time to build.

8:43 “This is really the key: shifting your focus from getting to giving.”

9:31 “Nobody is going to buy from you because you have a quota to meet.”

9:48 “They’re going to buy from you only because they believe they will be better off by doing so than by not doing so.”

11:12 “Value is the relative worth or desirability of something.”

12:17 “Selling is actually discovering what the other person wants, needs, or desires and and helping them to get it.”

14:03 Case study of two terrible salespeople who were incapable of giving the other what they wanted or needed.

14:23 “The first thing we need to do in any business or situation is to master our emotions.”

19:18 “That’s how we live our lives, we come from different belief systems, we see the world from different points of view.”

19:53 “Let go of having to be right.”

20:58 “Bias means that when you come across some new information that confirms your already held beliefs or biases, you accept them. But if they differ from your accepted beliefs, you ignore them.”

22:58 “Great influencers don’t push, they pull.”

23:42 Why it’s better to seek commitment than compliance.

24:14 “What we also want to do is understand our strengths.”

25:06 Why it’s common for so many salespeople and entrepreneurs to undercharge.

25:33 “When you sell on price, you’re a commodity, when you sell on value, you’re a resource.”

26:46 Intrinsic vs. Extrinsic Value – “They tend to come down to 5 Elements of value. Those 5 are excellence, consistency, attention, appreciation, and empathy.”

28:29 Lightning Round

30:37 “I think the biggest misconception about influence is that you get it by pushing your will onto others, and you don’t. It goes back to attraction.”

Expert Bio

Bob Burg is a sought-after speaker at company leadership and sales conferences on topics at the core of the Go-Giver books. A former television personality and top-producing salesperson, Bob has shared the platform with some of today’s top business leaders, broadcast personalities, coaches, athletes, and political leaders, including a former U.S. president.

In addition to coauthoring the bestselling Go-Giver books with John David Mann, Bob has authored a number of popular books, including the critically acclaimed, Endless Referrals: Network Your Everyday Contacts Into Sales and Adversaries into Allies. His total book sales are well over a million copies.

The American Management Association named Bob one of the 30 Most Influential Leaders and he is one of Inc.’s 100 Great Leadership Speakers. Richtopia named him one of the Top 200 Most Influential Authors in the World.

Bob is an advocate, supporter, and defender of the free enterprise system and believes that the amount of money one makes is directly proportional to how many people one serves. He is also an unapologetic animal fanatic, and served on the board of directors of Furry Friends Adoption & Clinic in his hometown of Jupiter, Florida. For more information, articles and free resources, please visit www.burg.com.

Contact Info for Bob Burg

Web address: www.burg.com

Travels from: Jupiter, Florida

Contact:

LinkedIn  Twitter 

Resources Mentioned by Bob Burg:

    

Episode 199: 80/20 Sales and Marketing- Interview with Perry Marshall

Founder of Perry S. Marshall & Associates

Bill Ringle and Perry Marshall discuss the 80/20 principle and how companies can use it to better their business. 
 
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
 
Top 5 Highlights from this Interview 
  • How the 80/20 principle can help companies weed out financial gaps in their business.

  • Using the Pareto principle as an Invisible Money Finder

  • Why it is that everyone pays attention to averages, even though they are ultimately irrelevant statistics.

  • When 20% of your salespeople are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.

  • Why “pruning” your company is key to its efficiency 

Interview Insights

Click to Read the Show Notes

2:59 How Thomas Edison inspired Perry Marshall to be curious about his environment when he was young, much to the dismay of his parents.

4:29 Perry’s epiphany about the 80/20 principle – “It’s a universal law of cause and effect.”

5:29 “People are using this every single day to figure out what gaps exist in their business.”

6:56 The Invisible Money Finder – “If Starbucks has a thousand people a week who buy a five dollar latte, it’s pretty much guaranteed that one of those people will buy a $2700 espresso machine.”

7:34 “People in large numbers are extremely predictable. If they’re not doing what the formula predicts it means they’re doing something wrong.”

8:49 “The Pareto principle has only often been used as a rearview mirror.”

10:14 How to use the 80/20 principle as a metric to determine what is working fine versus what just isn’t.

11:30 “Everyone’s accustomed to averages.”

12:00 “The most interesting thing is, who are the most capable people in the science class, and how much science can they do.”

12:15 The 80/20 curve

12:59 “Average conceals the extremities.”

14:21 “If I’m selling a million dollars a month, one of my salespeople is going to sell half, one of them is going to sell 2 or 300 thousand, and the other 8 are going to sell the rest.”

15:02 When 20% of your sales people are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.

16:22 “It’s possible to defy the laws of nature, but look how much effort it takes you to do it.”

16:49 “Everything in business is all about outliers.”

17:02 “The first rule of 80/20 is deciding what you’re not going to do.”

18:21 Racking the shotgun, the story of John the gambler,  – “The way you win more poker games is you need to find people who are going to lose.”

21:35 “Sales and marketing is not a convincing people process, it’s an elimination process.”

22:50 “A buyer is a buyer is a buyer.”

23:42 “Selling is harnessing natural processes to enable what already wants to happen, to already happen.”

25:45 80/20’s are everywhere, it’s just about knowing how to look for them.

28:04 “It’s probable that 3/5/10% of your customers are just bleeding money out of your bank account.”

28:16 “Most people just haven’t been given permission to just get rid of the customers.”

29:43 Why most people don’t actually know how to make a business better.

30:30 “There’s no rule that says you have to take these people’s money.”

32:25 How to fire someone gracefully.

34:37 “Maybe the reason that you’re struggling is that you’re carrying too heavy of a burden.”

34:52 “It is possible to get 70% of the work done with 30% of the people, it requires surgery to that, but it is possible.”

35:50 “Having the wrong person in a position is catastrophic.”

36:06 Lightning Round

Expert Bio

Endorsed by Forbes and INC Magazine, Perry Marshall helps his clients by integrating technology, sales, art and psychology. He founded the $5 million Evolution 2.0 Prize, which aims to solve the biggest mystery in biology.

His reinvention of the Pareto Principle is published in Harvard Business Review. NASA’s Jet Propulsion Labs at the California Institute of Technology use his 80/20 Curve as a productivity tool. His Google AdWords book, Ultimate Guide to Google AdWords, is the world’s best selling book on internet advertising.

 

He’s consulted in over 300 industries and served as a witness for marketing and Google AdWords litigation. Perry has a degree in Electrical Engineering and lives in Chicago.

For more about Perry Marshall, visit his website.

Contact Info for Perry Marshall

Web address: www.perrymarshall.com/8020-book

Travels from: Oak Park, IL

Contact:

 Twitter

Resources Mentioned or Authored by Perry Marshall:

Episode 197: Highly Sensitive Entrepreneurs – Interview with Heather Dominick Kosmicki

Founder of A Course In Business Miracles®

Bill Ringle and Heather Dominick Kosmicki discuss the nuances of being a highly sensitive entrepreneur and how to use your abilities to thrive in business as other relationships.
 
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
 
Top 5 Highlights from this Interview 
  • How to identify highly sensitive entrepreneurs
  • What to do when struggling with emotional overwhelm as a highly sensitive person
  • The roles of Royal Advisors and what they do for the world
  • The 3 HSE Coping Mechanisms
  • How a Highly Sensitive Dentist was able to overcome her tendency towards combo plattering and unify the office

Interview Insights

Click to Read the Show Notes

2:00 Heather recalls how her teachers in school influenced her when she was young, particularly Mrs. Rugg, who inspired Heather’s love of theater.

3:51 How Heather transitioned from being a high school drama teacher to starting her own, and how the experience of 9/11 gave her the courage she needed to strike out on her own.

4:43 “I always had a passion about nutrition and overall wellness.”

6:19 “I believe so deeply in the power of teaching, right alongside coaching.”

8:12 About her journey into entrepreneurship: “I started sharing and that was really the first transition into supporting others in their business.”

8:53 How a “dark night of the soul” led to Heather coming into contact with Dr. Elaine Aron and her research on what it means to be a highly sensitive person.

9:18 “It didn’t surprise me that I was highly sensitive, but it did surprise me how highly sensitive I was.”

9:35 “A person who is highly sensitive is someone who is born into the world with a nervous system that is wired differently than someone who is not highly sensitive, and through that different wiring, you interpret stimulation at a much higher level or degree than someone who is not highly sensitive.”

10:09 “One of the aspects of being highly sensitive is that you can become overwhelmed quite easily.”

10:53 About assessing a group of woman with Dr. Aron’s study “Not one woman in that room wanted to be highly sensitive.”

11:32 “We have to learn how to embrace this and how to really use it to our benefit and our advantage than having it work against us.”

11:12 The Royal Advisors: “We are here, we are brought here to this planet to do well, to be able to create balance to those who are not highly sensitive.”

14:01 “There are 20% of us who are born into the world highly sensitive.”

14:12 The HSE Coping Mechanism – “I’m a recovering pusher.”

15:01 “The coping mechanisms are really about how those of use who are highly sensitive respond to anxiety.”

16:13 HSE coping mechanisms: pushing vs. hiding.

17:40 How a HSE dentist overcome her tendency towards combo plattering, and what Heather did to help her.

20:51 My Quest for the Best Lightning “Flash” Round

Expert Bio

Can you be highly successful in business and highly spiritual at the same time. Let’s take this question a step further. Is there a direct relationship between your spirituality and great success?

Heather Dominick is a woman who is impressively successful, and highly spiritual. A former high school drama teacher who collaborated with none other than Bette Midler. A graduate of NYU where she received her first coach training. Heather is the winner of the 2015 Best of Manhattan Coaching Award and creator of the 2014 Stevie Award winning virtual event A Course In Business Miracles®: 21-Day Discovery Series that attracted close to 6,000 official registrants from all around the world including: Iceland, Nigeria, Russia, Asia, South America, Australia, Europe and the U.S.

She has appeared on Lifetime Television and has been published in numerous books including Stepping Stones to Success alongside Deepak Chopra

An exceptional facilitator and teacher Heather is known for creating a safe, sacred community for true transformation whether she is teaching a Business Miracles® Class, delivering training online or in-person or mentoring members of her Business Miracles Community in her various Mentoring Programs. She has helped thousands of HSE®s release life-long limiting beliefs, overcome fears and learn how to build their business in a way that actually feels so good that they can’t help but create solid, sustainable, high level financial success.

Heather is also the founder and leader of the Highly Sensitive Entrepreneur® movement.

For more aboutHeather Dominick Kosmicki, visit his website.

Contact Info for Heather Dominick Kosmicki

Web address: www.businessmiracles.com

Travels from: New York, NY

Contact:

 Twitter 

Resources Mentioned or Authored by Heather Dominick Kosmicki:

Heather’s Assessment for Highly Sensitive Entrepreneurs

Unicornomics – Interview with Damion Lupo

Bestselling Author, Host of Transformation Nation

Bill Ringle and Damion Lupo discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Best Selling Author in personal finance and money thinking, host of the Transformation Nation podcast, owner of 30+ companies and founder of his own martial art – Yokido ® Damion outrightly rejects regret and speaks to it as the ultimate life failure. He has a unique approach to living a full-filled life by breaking rules and making more mistakes, faster, than the competition – his key to success.

Playing by a different set of rules, he even bought his first rental house with a VISA, a move that snowballed into owning 150 rental houses in 7 states in less than 5 years. In 2008 he lost the entire $20 million but recreated his wealth and reinvented his life over 4 transformational years.

Today he leads 3 global companies with one unified mission – to Free People from Money Bondage.

For more about Damion Lupo, visit his website.

Contact Info for Damion Lupo

Web address: www.damionlupo.com

Travels from: Phoenix, AZ

Contact:

LinkedInTwitter 

Resources Mentioned or Authored by Damion Lupo:

 

Episode 192: Subscription Marketing – Featured Interview with Anne Janzer

Author, Consultant

Bill Ringle and Anne Janzer discuss subscription marketing strategies for nurturing customers in a world of churn.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
  • How subscription models shape the way customers see companies and brands.
  • Why subscription models are more than just transactions, they’re relationships.
  • The phenomenon of Super-Users and why every company should seek them out
  • How Adobe changed the game by being among the first to adopt a successful subscription model, despite financial media criticism.
  • What companies with a subscription model can do to sustain a customer’s trust long term.

Interview Insights

Click to Read the Show Notes

1:55 How Anne’s parents, and her early life experiences with the opera, were able to show her the importance of subscribers at a young age.

3:32 “There was a real difference for me between the people who were buying a ticket for one show and the people who were subscribing to the series.”

4:09 “It wasn’t just the revenue part, but also what that meant when somebody showed up and said I’m going to subscribe to your season, even though I haven’t seen a season yet.”

5:17 “The fundamental shift that I think we need to make when we think about selling things one off versus selling a subscription to something is this: a subscription sale isn’t a one time transaction, it’s actually the beginning of a relationship.”

5:41 “How do I create a relationship with this person that will deliver value to them, and deliver value to the business.”

6:45 “Every single business model you can find someone who has a subscription play on it.”

7:35 The Adobe model for subscriptions and how it changed the game.

9:27 “If you spend the time and the money acquiring these subscription customers at $30 or $60, and they don’t renew for a year, or they quit after a year, if you have not continued to make them happy, you are losing money on that new customer.”

10:48 On the media response – “Financial people weren’t accustomed to this, they don’t know how to look at those metrics at first.” 

11:32 On adopting the subscription model: “It takes a little patience and persistence and tinkering to figure out.”

13:33 How a recruiter successfully shifted the services of his company to a subscription model.

16:50 “We picture a funnel and we know how they work, they’re one way.”

17:18 “If your business is based on a subscription model, then you’re really just getting started at the moment someone becomes a subscriber.”

18:35 “A subscription is a vehicle for an ongoing relationship with your customers, and everything you do with your customer from that point forward is part of their experience.”

19:36 How CDBaby modeled exemplary customer engagement in a small way.

21:21 “Another thing we need to think about is trust.”

22:01 An example of a bad customer engagement experience Anne dealt with during a stolen credit card situation.

24:04 “If you’re not finding value within 90 days, the chances that you’re going to renew are really really small.”

24:26 “The best time to reach out and help people start using things is as early as possible.”

25:21 Why companies should find ways to celebrate their customers’ success with the product.

26:54 “Businesses are so quick to send out emails announcing their own successes.”

27:20 Lightning Round

30:12 How to find and define superusers – “A superuser is that person who finds so much value in your business that they find it important to share it with others.”

Expert Bio

As a writer and marketer, Anne Janzer has worked with more than 100 technology companies. In 2015, inspired by the changes she saw happening in the software industry around her and their potential ramifications for marketers, she wrote the book Subscription Marketing: Strategies for Nurturing Customers in a World of Churn. That book is now in its second edition and has been published in Japanese and Korean languages.

For more about Anne Janxer, visit her website.

Contact Info for Anne Janzer

Web address: www.annejanzer.com

Travels from: Mountain View, CA

Contact:

LinkedInTwitter

Resources Mentioned or Authored by Anne Janzer:

     

The 1-Page Marketing Plan- Interview with Allan Dib

Speaker, Bestselling Author

Bill Ringle and Allan Dib discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Allan Dib is a serial entrepreneur, rebellious marketer, and technology expert. He has started multiple businesses in industries including IT, telecommunications, and marketing.

Allan grew his business from startup to Business Review Weekly (BRW)’s “One of Australia’s Fastest Growing Companies” – earning a spot in the coveted BRW Fast 100 list in four years time. Allan is passionate about helping businesses find new and innovative ways to leverage technology and marketing to facilitate rapid business growth. As a highly sought after business coach, consultant and public speaker, he frequently shares his proven strategies and cutting-edge tactics with people all over the world.

For more about Allan Dib, visit his website.

Contact Info for Allan Dib

Web address: www.successwise.com

Travels from:  Mount Martha, Victoria, Australia

Contact:

LinkedInTwitter

Resources Mentioned or Authored by Allan Dib:

When: The Scientific Secrets of Perfect Timing – Interview with Dan Pink

Bestselling Author

Bill Ringle and Dan Pink discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Daniel H. Pink is the author of six books — including his newest, When: The Scientific Secrets of Perfect Timing, which has spent four months on the New York Times bestseller list. His other books include the long-running New York Times bestseller A Whole New Mind and the #1 New York Times bestsellers Drive and To Sell is Human. His books have won multiple awards and have been translated into 39 languages. He lives in Washington, DC, with his wife and their three children.

For more about Dan Pink, visit his website.

Contact Info for Dan Pink

Web address: www.danpink.com

Travels from:  Washington, DC

Contact:

Twitter

Resources Mentioned or Authored by Dan Pink:

Capture Your Power in Sales and Business – Interview with Mark Mirkovich

Coach, Speaker, Consultant, and Bestselling Author

Bill Ringle and Mark Mirkovich discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Mark Mirkovich is an expert on creating the best mindset and routines for success in sales and business. As a former sales director for an international Fortune 500 company, he holds a unique first-hand experience in how to lead teams and individuals to recognize their power and capture their success. Mark left corporate America in late 2015 to pursue his passion of helping others find more fulfillment in their lives, both personally and professionally. He holds a certification in the Canfield Methodology for success and life coaching as well as a certification from the Barrett Values Center as a Cultural Transformation Tools practitioner. He owns and operates a number of businesses and also co-founded a non-profit organization which enables children to grow and find confidence through the arts. Today, he spends his time working with clients on finding new levels of success in whatever they do. Mark is a coach, speaker, consultant, best selling author, and recognized top performer. He resides in Los Angeles with his wife Julia and sons Jonah and Jett.

For more about Mark Mirkovich, visit his website.

Contact Info for Mark Mirkovich

Web address: www.captureyourpower.com

Travels from:  Torrance, CA

Contact:

LinkedInTwitter

Resources Mentioned or Authored by Mark Mirkovich:

Essentialism: The Disciplined Pursuit of Less – Interview with Greg McKeown

New York Times Bestseller, Speaker

Bill Ringle and Greg McKeown discuss…
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 5 Highlights from this Interview 
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Interview Insights

Click to Read the Show Notes

 

Expert Bio

Originally from London, England, Greg McKeown is the author of the New York Times bestseller, “Essentialism: The Disciplined Pursuit of Less” and the founder of McKeown, Inc, a company with a mission to teach Essentialism to people around the world. Their clients include Adobe, Apple, Airbnb, Cisco, Google, Facebook, Pixar, Salesforce.com, Symantec, Twitter, VMware and Yahoo!.

McKeown has spoken to hundreds of audiences around the world including in Australia, Bulgaria, Canada, China, England, Holland, India, Ireland, Italy, Japan, Norway, Singapore, South Africa, and the United States. His writing has appeared or been covered by Fast Company, Fortune, HuffPost, Politico, and Inc. Magazine and Harvard Business Review. He has also been interviewed on television and radio shows including NPR and NBC.

In 2012 he was named a Young Global Leader by the World Economic Forum. McKeown now lives in Silicon Valley with his wife and their four children. He graduated with an MBA from Stanford University.

For more about Greg McKeown, go to his website at www.gregmckeown.com

Contact Info for Greg McKeown

Web address: www.gregmckeown.com

Travels from: Calabasas, CA

Contact:

LinkedIn Twitter 

Resources Mentioned by Greg McKeown:

   

Episode 191: Rising to Power – Featured Interview with Ron Carucci

Co-Founder of Navalent

Bill Ringle and Ron Carucci discuss how to recognize the dangers and reap the rewards of rising to power in a business.
Key points that you’ll learn from this interview:
  • Why it is that most leaders fail within their first 18 months of being appointed to leadership
  • What hiring teams need to do to set up new leaders for success
  • The significance of Leading out Loud, and becoming an intentional leader
  • Overview of the Rise to Power Diagram and what it can do for leaders
  • Some of the factors that isolate leaders. 

Interview Insights

Click to Read the Show Notes

2:06 How Alvin Toffler inspired Ron when he was a boy. “He was always an intellectual hero of mine.”

3:06 “There’s a limit to the absorption rate people can adapt.”

3:40 “More than half of [leaders] fail within their first 18 months.”

5:03 “The organizational obstacles put in people’s way on their way towards broader leadership are pervasive, it’s a wonder any of them succeed.”

6:46 “What leader or HR department isn’t saying we aren’t getting enough talent in?”

7:30 On the importance of interviews and resumes: “You have a recipe, you have a formula, we’d like you to repeat your success here…without understanding the context.”

9:07 “You can’t be such an outsider or such an abrasive force that the organization doesn’t trust you.”

9:14 “Nobody knows how bad things are more than the people who are already there.”

10:23 “Most leaders don’t want to do diagnostics.”

13:06 Case study of a problem client, who suddenly had a change of heart and decided to go in a more cohesive direction. – “They co-authored their future together in a way that built trust.”

16:13 Why it’s crucial for top leaders to be vulnerable and make changes.

16:46 On leaders in the spotlight – “They need to behave as if everything they’re doing and saying has a megaphone strapped to their mouth 24/7.”

18:02 On Leading Out Loud – “Never assume people are clairvoyant and reading your mind.”

18:41 The essentials of the Rise to Power diagram – “As you plan and navigate your assent, there are predictable phases.”

22:16 “We all come readily wired to want our individuality noticed.”

24:19 “Any leader who wants to do it well will suffer.”

25:06 “Every executive I’ve ever consulted with has a moment of buyer’s remorse.”

26:33 The value of honest feedback and calibration

27:55 Lightning Round

36:20 “We all have sources of power we don’t realize.”

Expert Bio

Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strategies that lead to accelerated growth, and design organizations that can execute those strategies. He has worked with He has worked in more than 25 countries on 4 continents. He is the best-selling author of 8 books, including the recent Amazon #1 Rising to Power. He is a regular contributor to the Harvard Business Review, where Navalent’s work on leadership was named one of 2016’s management ideas that mattered most. He is also a regular contributor to Forbes, and a two-time TEDx speaker. His work’s been featured in Fortune, CEO Magazine, Inc., BusinessInsider, MSNBC, Business Week, Smart Business, and thoughtleaders.

For more information, visit Ron Carucci’s website.

Contact Info for Ron Carucci Name

Web address: http://www.navalent.com

Travels from:Woodinville, WA

Phone: (610)-566-5656

Contact:

LinkedIn Twitter

Resources Mentioned by Ron Carucci Name:

    

Episode 190: The Membership Economy – Interview with Robbie Kellman Baxter

Author, Founder of Peninsula Strategies

Robbie Kellman Baxter and Bill Ringle discuss how small business leaders can take advantage of the membership economy to find their superusers, master the forever transaction, and build recurring revenue.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Highlights from this Interview 

  • How a college networking connection led to being hired to consult at Netflix
  • The key question to ask when designing a membership offer
  • How to position your membership offer to take advantage of the low-hanging fruit, modeled after how Tony Robbins built his thought leadership empire

Interview Insights

Click to Read the Show Notes

1:57 How Robbie’s dad inspired her when she was growing up. “After about 25 years at being at the law firm, he retired from the law firm and started a venture capital firm.”

5:01 How Robbie took the risk to start her own consulting company – “I said I’m going to just give this a try.”

6:46 Robbie recounts her experiences working with the Netflix acquisitions team.

7:39 “It was a very big driver in the direction of my business because I fell in love with [Netflix’s] business model and I fell in love with the very rigorous, analytical approach to what I call a membership economy.”

8:41 “I loved the way [Netflix] focused on solving one problem for their audience.”

9:00 “It’s so easy for business people to get distracted by shiny pennies.”

10:33 On the Membership Economy “If you depend on having relationships with your customers to be successful, then this is important to you.”

11:06 “If you care about the relationships you’re building with your customers, then the membership economy is something worth considering because it’s all about taking a long term focus on your members’ needs as a guide to building your business.”

12:13 “If you grab 3 people who all love LinkedIn, they probably all use it in very different ways, but all of us use it to advance our careers.”

14:09 Robbie describes the “palette for painting a new business model.”

16:42 The importance of going from transactional to relational, and how a subscription/membership model can help make that a possibility.

18:55 “What if the person I cared about most in the world were my customer, how would I structure the work for that person to give them the best value?”

22:16 “If you focus on knowing who your customers really are and serving them for the long term, your customers tell you what they want next.”

22:48 Weeding out bad prospects becomes easier when you know your customer base.

23:59 “You have to know who your best customer is, and be able to measure customer goodness.”

26:49 “Why are you successful when so many people fail?”

28:51 “Starting to create content and experiences for the people who want to know what you know is a really great way to extend your impact and also, in many cases, create passive income.”

30:15 Tips for gaining credibility as an expert in your niche. – “You want to start with the lowest hanging fruit.”

31:59 Steps toward making a contribution in the world and positioning yourself as a thought leader.

32:56 The Lightning Round

Expert Bio

Robbie Kellman Baxter brings over twenty years of strategy consulting and marketing expertise to Peninsula Strategies, a strategy consulting firm focused on helping companies leverage subscription pricing, digital community and freemium to build deeper relationships with customers. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts and eBay.

A sought-after writer and keynote speaker, Robbie has presented to alumni organizations at Stanford, Harvard and Haas, associations including the AICPA, the American Society of Association Executives, and the National Restaurant Association and organizations including the Wall Street Journal, and Coursera. She has been quoted on business issues in the Wall Street Journal, The New York Times, and Consumer Reports, and has had pieces published in HBR.org, CNN.com, Associations Now and the Journal for Quality & Participation. Robbie has created and starred in eight video courses in collaboration with LinkedIn Learning on business topics ranging from innovation to customer success and membership. Robbie is also on the board of Amava, an organization dedicated to helping people stay active and engaged post-career.

As the author of The Membership Economy: Find Your Superusers, Master the Forever Transaction & Build Recurring Revenue, a book that has been named a top 5 Marketing Book of the Year by Inc.com, Robbie coined the popular business term “Membership Economy”, which is now being used by organizations and journalists around the country and beyond. Robbie’s expertise with companies in the emerging Membership Economy extends to include SaaS, media, consumer products and community organizations.

Prior to launching Peninsula Strategies, Robbie was a strategy consultant at Booz-Allen, a New York City Urban Fellow and a Silicon Valley product marketer. Robbie received her MBA from the Stanford Graduate School of Business and graduated with honors from Harvard College.

For more information, visit Robbie Kellman Baxter’s website.

Contact Info for Robbie Kellman Baxter

Web address: https://peninsulastrategies.com/

Travels from: Menlo Park, Ca

Contact:

LinkedIn  Twitter

Resources Mentioned by Robbie Kellman Baxter:

Episode 189: Bottom Up – Interview with Rob Kall

Journalist, Host of the Bottom Up Radio Show

Rob Kall talks with Bill Ringle about social media, customer engagement, and what it means to think from the Bottom Up.

 

Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 5 tips from this interview:
  • How he runs his online news curation site opednews.com as a bottom-up project
  • The case study where he managed a New York Times web designer to boost a small business company’s valuation 5x by adding interactivity and engagement
  • How you can use social media to gain insights without having to build a large following

 

Interview Insights

Click to Read the Show Notes

2:09 How a Middle School teacher inspired Rob to write.

4:08 “Bottom Up is programmed deeply into our genes.”

5:15 “Bottom-up includes bringing the customer’s voice into the company, in fact, if you’re doing sales, you want to use the language of your customer.”

6:06 “The opposite of bottom up, in many ways, is top down.”

6:59 “People born after 1980, they’re brains work differently…if you’re taking a top-down approach, you’re going to miss people born after 1980.”

8:26 Case study of a company who was rigid and, after working with Rob, began to integrate a more bottom-up way of thinking, and was able to sell his company 2 years later for more than $1M.

11:41 The interaction levels of websites. “You want to let people ease into those different levels.”

12:44 “You need a platform. A platform includes information about you, whether you’re an author, a service provider, or a business selling products. You have to have a a platform that tells about who you are.”

14:07 “You want to build a mailing list.”

15:29 Two metrics that every small business owner should pay attention to.

16:04 Peter Drucker and the Japanese worker study. “They got their workers to think with the idea of ‘we,’ not ‘I.’”

16:49 “There are new models of management that are totally non-hierarchical.”

17:25 “You don’t have to do anything extreme. You can just start trusting your employees and making a systematic effort at getting their input.”

19:16 “If you’re looking at bringing out a new product, you want to look at the customer base.”

20:45 Lightning Round

Expert Bio

Rob Kall is an award-winning journalist, inventor, software architect, and connector. He is the author of the book, (SelectBooks October 2018.) His blog reaches 200-800,000 unique visitors a month and 20,000+ subscribe to his daily newsletter.
He’s given talks and workshops to Fortune 500 execs and national medical and psychological organizations. He is the host of the Bottom Up Radio Show and the founder and publisher of OpEdNews.com, one of the top Google-ranked progressive news and opinion sites, which has seen over 23 million visitors. Rob is a recipient of the Pillar award for supporting whistleblowers.
Rob’s articles are published in HuffPost, Omni Magazine, Success, Family Health Magazine, Writer’s Digest, Commondreams, Truthout, and CounterPunch.
For more information, visit Rob Kall’s website.

Contact Info for Rob Kall

Web address: https://robkall.com/

Travels from: Bensalem, PA

Phone:(215) 917-1470

Contact:

LinkedIn Facebook Twitter

Resources Mentioned by Rob Kall:

www.opednews.com

Episode 188 – Shift Ahead – Interview with Allen Adamson

Co-Founder of Metaforce.co

Allen Adamson talks with Bill Ringle about how small business owners can shift ahead and outsmart the problems that might limit, restrict, or confine the growth of your business.

Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Key Insights from this Interview 
  • The 7 Red Flags that mean a company is becoming less relevant
  • Why it’s so essential to transform your brand into an experience 
  • The story of Central Park and how they divided tasks to assign accountability to the conservancy rangers.
  • The importance of zooming out when it comes to increasing social media engagement.
  • What Jerry Seinfeld can teach us about being more observant

Interview Insights

Click to Read the Show Notes

1:44 Allen recounts his experience interviewing with an ad agency immediately following graduation.

3:19 “Marketing is about making your products or service relevant in a rapidly changing world, and if you have no clue what’s going on in the world, you’re not going to be very good at marketing.”

4:11 What Allen reads and listens to in order to stay relevant. “Part of staying current is staying out of your desk.”

4:46 “I always look for clients that are facing challenges that don’t have any easy answer.”

6:39 “If you just really try to watch your customer and observe what’s going on, you’ll be a step ahead.”

7:10 Why you should be more like Jerry Seinfeld.

9:05 “If you just do what you did yesterday, [you’re] going to become less relevant.”

9:50 Why being myopic is the biggest red flag for your business.

10:58 The importance of paying attention to alternatives.

12:09 “A big problem for a business that has become irrelevant is pointing at the other guy.”

14:19 The story of Katz’s Deli and what they did to stay relevant.

15:32 “Sometimes luck matters.”

18:17 The story of the National Geographic Boats. “Instead of just taking a cruise to Alaska, you could take a cruise on National Geographic Boats…you’re living a National Geographic Experience.”

19:14 Why you should make your brand an experience.

20:22 “Everyone can provide a little extra to make their customers’ experience really unexpected. If it’s unexpected people will share it.”

21:11 The importance of zooming out when it comes to increasing social media engagement.

22:26 The story of Central Park and how they divided tasks to assign accountability to the conservancy rangers.

23:37 “If you can get your employees to own the problem or own the business totally with you…you’ll be far better off.”

23:59 “No one ever washes a rental car.”

24:21 The Lightning Round

Expert Bio

Allen Adamson is a noted industry expert in all disciplines of branding. He is Co-Founder and Managing Partner of Metaforce.co and the author of BrandSimple, BrandDigital, The Edge: 50 Tips from Brands That Lead, and Shift Ahead: How the Best Companies Stay Relevant in a Fast Changing World. Prior to Metaforce, Allen was Chairman, North America of Landor Associates, a global branding firm.

More information can be found on the Shift Ahead website: www.shiftaheadbook.com

For more information, visit Allen Adamson’s website.

Contact Info for Allen Adamson

Web address: https://www.metaforce.co/

Travels from: Scarsdale, NY

Phone: (914) 806-6647

Contact:

Twitter

Resources Mentioned by Allen Adamson:

     

Goals and Grit – Interview with Caroline Miller, MAPP

Owner of Caroline Miller Coaching

Bill Ringle and Caroline Adams Miller discuss

Key points that you’ll learn from this interview:

 

Interview Insights

Click to Read the Show Notes

Expert Bio

Caroline is one of the world’s leading positive psychology experts on Goals & Grit ™. She’s spent more than 30 years helping individuals, leaders, and companies to cultivate grit, one of the top indicators of success. Caroline is the author of six books including Getting Grit (Sounds True 2017), Creating Your Best Life (Sterling 2009), Positively Caroline (Cogent 2013), and My Name is Caroline (Doubleday 1988). Live Happy Magazine named Creating Your Best Life one of the top 10 goal setting books ever published and Getting Grit one of the 10 books that would change your life in 2017. Caroline’s work has been featured in media around the world including BBC World News, The New York Times, The Washington Post, NBC, NPR, and CNN.
Angela Duckworth, the winner of the 2013 MacArthur Genius grant for her research on grit, said of Caroline: “I don’t know anybody who has thought more than [Caroline] about how to apply the scientific research on grit and achievement to our own lives!”
Caroline’s TEDx Talk “The Moments That Make Champions” explores the three things that we can choose to do differently to improve our chances of developing grit. Caroline has worked with clients around the world, including Morgan Stanley, Lululemon, The Wharton School/UPENN, RE/MAX, Booz Allen, Young Presidents’ Organization, Harvard Law School, and Swisse Wellness.
Caroline has a Masters of Applied Positive Psychology from the University of Pennsylvania and graduated magna cum laude from Harvard. She is a top-ranked Masters Swimmer in multiple events, has a black belt in Hapkido and has more than three decades of unbroken recovery from bulimia.

For more information, visit Caroline Miller’s website.

Contact Info for Caroline Miller

Web address: http://www.carolinemiller.com/

Travels from: Washington, DC

Phone: (214) 543-0844

Social Media links:

LinkedIn Facebook YouTube

Resources Mentioned by Caroline Miller:

 

The moments that make champions | Caroline Adams Miller | TEDxGramercy

Episode 187: How Women Rise – Interview with Sally Helgesen

Internationally Acclaimed Speaker, Leadership Consultant, and Bestselling Author

Bill Ringle and Sally Helgesen discuss how women rise in business settings by finding their voice and engaging their power.

Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top takeaways from this interview:

  • Habits are behaviors you can control, so focus on making concrete changes that make a difference in how people treat you.
  • The 4-part change process explained so that it is no longer a mystery or secret. Women and men who lead at work benefit from knowing these steps.
  • By enlisting the help of your colleagues and friends, you benefit from their support, feedback, and upgraded perception of you.

 

Interview Insights

Click to Read the Show Notes

2:25 “I was inspired by the nuns of the school I went to.”

3:29 How one particular nun, sister Mary Lawrence

4:52 “These days my work is inspired by the women and increasingly the men in the audiences that I speak to.”

5:59 Why people hire Sally to speak. “Number 1 they’re struggling to develop their women leaders so they can move into much more senior positions…”

7:10 “I think there’s ever more recognition that engagement is key.”

7:39 On the global employee engagement survey. “What they discovered was that not just did people feel engaged or disengaged, they based on whether or not their voice was heard or actively heard by their immediate supervisor.”

8:15 “Engagement is correlated to safety. “

8:31 “What they needed to adopt into their culture was the ability to translate the message that employee engagement and inclusion were important down from the most senior level, where there was big buy-in about it, to the level of supervisory or on-site.”

9:52 “The most powerful way to create a career path that is satisfying, engaging, and rewarding and sustainable over time is to look at what you can control, what lies within your control. What lies within your control is going to be your own habits and behavior.”

10:40 “It’s very common that behaviors that serve you well early in your career can restrict you later on.”

12:50 “Women are often, for very good reasons, reluctant to use the “I” voice when claiming their achievements. Women can be proactively trying to ward off the charge of being ambitious, aggressive, or ‘all about myself’ for things that men would never be tagged as overambitious for saying.”

15:35 How to articulate the exact skills of what you brought to the table, rather than deflecting the credit to avoid looking overambitious.

17:26 The change template – “The change template is very clear in 4 steps.”

17:46 The change template 1 – “Start with one behavior that you can clearly begin to address.”

17:49 The change template 2 – “Enlist other people as allies.”

18:41 The change template 3 – “Let go of self-judgment.”

20:13 “I’ve been doing this for 30 years and I’ve never heard anyone say ‘I work for a perfectionistic boss and I love it.’”

21:40 “Leading your organization and leading it well gives you a platform for being a leader in your industry or sector or in your community as well.”

22:33 “Putting yourself out there and testing your own ultimate capacity for exerting leadership in a variety of venues is always going to be a benefit to you as a leader.”

23:46 Why you shouldn’t expect people to spontaneously acknowledge and reward your contributions, and how this applies to STEM fields.

27:39 How men can become more aware of some of the habits that do get in women’s ways.

29:13 The importance of honest and solicited feedback in an organization.

31:31 The Lightning Round

 

Expert Bio

Sally Helgesen has been named by Forbes as the world’s premier expert on women’s leadership and by Leadership Excellence magazine as one of the top 50 authorities on leadership in organizations. For the last thirty years, she has helped women leaders around the world to recognize, articulate and act on their greatest strengths and worked with organizations seeking to build more inclusive cultures.

Sally discusses topics from her most recent book, How Women Rise: Break the 12 Habits Holding You Back from Your Next Raise, Promotion, or Job, co-authored with #1 ranked executive coach Marshall Goldsmith, examines the behaviors most likely to get in the way of successful women. It became the top-selling title in its field within a week of publication.

Sally brings a global perspective, having delivered leadership programs for clients around the world including Chevron, Google, IBM, BHP Billiton Melbourne, Mellon Bank, Microsoft, Morgan Stanley, The World Bank, The West Point Military Academy, Roschier LLP Helsinki, ING Amsterdam, HP Asia Pacific, The Distributed Education Network Oslo, and the Women’s Leadership Forum of Kuala Lumpur. She has consulted with the United Nations Development Program on building more inclusive country offices in Africa and Asia, led seminars at the Harvard Graduate School of Education and been visiting scholar at Northwestern University, U-Nordic Stockholm, and the Lauriston Institute AU. A contributing editor to Strategy+Business magazine and a member of the International Women’s Forum, Sally Helgesen lives in Chatham NY.

For more information, visit Sally’s website.

Contact Info for Sally Helgesen

Web address: SallyHelgesen.com

Travels From: New York, NY

Follow Sally:

Twitter  linkedin icon

Books by Sally Helgesen

  

Unleashing Your Superpower – Interview with Jeff Tippett

Speaker, Author, Entrepreneur

Jeff Tippett talks with Bill Ringle about important things.
Key points that you’ll learn from this interview:
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Interview Insights

Click to Read the Show Notes

Expert Bio

Jeff Tippett is a speaker, author, and entrepreneur.

Jeff has worked with renowned clients like Airbnb, The National Restaurant Association, The League of Conservation Voters, The League of Women Voters, as well as others.

Jeff’s second book, slated for late Fall 2018, is tentatively titled: Unleashing Your Superpower: Why Persuasive Communication Is The Only Force You Will Ever Need. His bold statement is that we all live or die based on our ability to persuade.

In 2014, Jeff founded Targeted Persuasion, an award-winning public affairs + communications firm, and has worked with renowned brands like Airbnb, The National Restaurant Association, The League of Women Voters, The League of Conservation Voters, plus others.

The heart and soul of Jeff’s presentations is the emotional story he tells of adopting his youngest daughter from Haiti while the country’s government was collapsing. Through this near-death experience of navigating civil unrest and institutional bureaucracy in a third world nation, Jeff learned valuable lessons on how to persuade others without ever manipulating. Jeff unpacks these secrets of the superpower of persuasion in every presentation.

For more information, visit Author’s website.

Contact Info forJeff Tippett

Web address: http://jefftippett.com/

Travels from: Raleigh, NC

Phone: (919) 819-2138

Contact:

LinkedIn Facebook Twitter YouTube

Resources Mentioned by Jeff Tippett:

Episode 186: Rebel Talent – Featured Interview with Francesca Gino

Professor, Harvard Business School

Francesca Gino and Bill Ringle discuss Rebel Talent – what it is and how to cultivate it to achieve greater success in your small business.

Key points that you’ll learn from this interview:

  • Those with Rebel Talent aren’t just the troublemakers and show-offs. Rebelliousness has real advantages in business.
  • The 5 talents that comprise Rebel Talent: curiosity, perspective, diversity, authenticity, and engagement.
  • How Rebel Talents build on their strengths to create a stronger business

Interview Insights

Click to Read the Show Notes

2:10 How Francesca’s dad inspired her to work hard, made sure that she engaged deeply with whatever she was studying, and taught her the importance of travel.

3:08 “I’ve always been fascinated by our human nature.”

3:35 “I began to look at breaking rules in a way that was constructive rather than destructive.”

4:26 How a non-traditional recipe book inspired her to create a non-conventional book of her own. She would later use the chef as a case study.

7:01 “Whenever we do case studies, we usually visit the business and have interviews right there in the city where the business is, but instead of just an interview, they put me to work.”

8:53 “For many people, despite the fact that they spend a lot of time at work, work is not a source of inspiration.”

9:50 “Rebelliousness has a lot of advantages for businesses.”

9:56 “We tend to think about rebels the wrong way.”

10:50 The story of a family who ate at the Michelin starred restaurant and what the chef did to appease the two smallest boys seated at the table.

12:41 “Rebels are those who break rules, whether for the constructiveness of destructiveness of the business.”

13:08 The 8 qualities of a rebel.

14:10 “Being a rebel means really being committed to adopting certain behaviors and talents.”

15:18 Why it’s remarkable for a chef to put on his coat and go out to clean the streets.

15:47 “Leaders who really are rebellious are those who also tend to be contagious because they’re modeling the behaviors for others.”

16:57 What a Tennessee/West Virginia fast food restaurant does to make their employees experts at their stations.

17:15 Why it was important for Francesca’s study to be multi-industry.

18:32 “Revealing yourself and reflecting is all about is focusing on strengths instead, and really finding opportunities to be authentic, and that sometimes means making ourselves vulnerable.”

21:24 “By being rebellious, or by being a curious leader you are showing the right behaviors for others.”

Expert Bio

Francesca Gino is an award-winning researcher and teacher, and a tenured professor at Harvard Business School. Her consulting and speaking clients include Bacardi, Akamai, Disney, Goldman Sachs, Honeywell, Novartis, P&G, and the U.S. Air Force, Army, and Navy. She has been honored as one of the world’s Top 40 Business Professors under 40 and one of the world’s 50 most influential management thinkers. Her work has been featured on CNN and NPR, as well as in the Economist, Financial Times, New York Times, Newsweek, Scientific American, and Psychology Today.

For more information, visit Francesca’s website.

Contact Info for Francesca Gino

Web address: https://www.rebeltalents.org/

Travels from: Cambridge, MA

Phone:(617) 792-1186

Contact:

LinkedIn Twitter

Resources Mentioned by Francesca Gino:

Take the Rebel Test 

Episode 185: Getting Grit – Interview with Caroline Miller, MAPP

Owner of Caroline Miller Coaching

Bill Ringle and Caroline Adams Miller discuss the different types of grit that business owners can adopt – good grit, faux grit, poor grit, and stupid grit. Getting the right grit makes all the difference!

Key points that you’ll learn from this interview:

  • The main components of grit
  • Why a handshake is integral in making a solid first impression
  • How Caroline became the first person to overcome bulimia and live to tell the story
  • Caroline’s habits that pertain to excellence
  • How your environment affects your behavior
  • How humility helped a business owner learn grit and become great in his role as a leader

Interview Insights

Click to Read the Show Notes

2:28 How both Caroline’s Grandmother and the founding principle of the Norwood school in Maryland had an impact on her young professional life.

3:45 Good handshakes show that you’re not afraid of being seen and heard.

5:08 Caroline recounts how Uncle Platt set the world record for the high jump.

6:02 [On overcoming bulimia and telling the story – “I had to begin unpacking how not just for myself, but for other people.”

7:04 “You have to learn to integrate recovery into a life which is part and parcel of how people connect with other people.”

8:49 “There’s no danger of relapse for me. I’m fully recovered.”

9:33 “When we don’t talk about things that are part of our backstory, we connote shame.”

10:07 “I created habits that pertain to excellence.”

11:24 “The fastest way to change your behavior is to change your environment and the quality of the people around you.” 

13:58 How humility plays a role in grit.

16:32 The main components of grit as espoused by Angela Duckworth

17:42 “I don’t think grit is a good quality unless it’s used in the process of pursuing good goals for the right reasons. “

18:45 “There’s a kind of grit that’s really dangerous in the wrong person for the wrong reasons.”

20:05 The story of Elizabeth Holmes and Theranos as an example of bad grit.

22:03 “Bad grit repels people.”

23:17 “The most meaningful goals are also the hardest goals.

24:39 “We have a generation I feel that was brought up to dumb down standards of excellence.”

25:58 How to hire for grit in companies.

27:06 “It’s really important to ask people not just what they have overcome but who else have they helped to overcome.”

28:16 Lightning Round

Expert Bio

Caroline is one of the world’s leading positive psychology experts on Goals & Grit ™. She’s spent more than 30 years helping individuals, leaders, and companies to cultivate grit, one of the top indicators of success. Caroline is the author of six books including Getting Grit (Sounds True 2017), Creating Your Best Life (Sterling 2009), Positively Caroline (Cogent 2013), and My Name is Caroline (Doubleday 1988). Live Happy Magazine named Creating Your Best Life one of the top 10 goal setting books ever published and Getting Grit one of the 10 books that would change your life in 2017. Caroline’s work has been featured in media around the world including BBC World News, The New York Times, The Washington Post, NBC, NPR, and CNN.
Angela Duckworth, the winner of the 2013 MacArthur Genius grant for her research on grit, said of Caroline: “I don’t know anybody who has thought more than [Caroline] about how to apply the scientific research on grit and achievement to our own lives!”
Caroline’s TEDx Talk “The Moments That Make Champions” explores the three things that we can choose to do differently to improve our chances of developing grit. Caroline has worked with clients around the world, including Morgan Stanley, Lululemon, The Wharton School/UPENN, RE/MAX, Booz Allen, Young Presidents’ Organization, Harvard Law School, and Swisse Wellness.
Caroline has a Masters of Applied Positive Psychology from the University of Pennsylvania and graduated magna cum laude from Harvard. She is a top-ranked Masters Swimmer in multiple events, has a black belt in Hapkido and has more than three decades of unbroken recovery from bulimia.

For more information, visit Caroline Miller’s website.

Contact Info for Caroline Miller

Web address: http://www.carolinemiller.com/

Travels from: Washington, DC

Phone: (214) 543-0844

Social Media links:

LinkedIn Facebook YouTube

Resources Mentioned by Caroline Miller:

 

The moments that make champions | Caroline Adams Miller | TEDxGramercy

Episode 184: Soul Health – Interview with Dr. Katherine T Kelly

Pioneer of Soul Health

Bill Ringle and Katherine T Kelly discuss the “Soul Health Model” of gaining insight and strength to apply in our business and personal life.

Expert Bio

Dr. Katherine T. Kelly, Ph.D., M.S.P.H. has gone from the convent to Krispy Kreme in her career as a holistic health psychologist. She was named “the Pioneer of Soul Health” in 2013 after the publication of her book, Soul Health: Aligning with Spirit for Radiant Living, which has been featured on over 130 national and international radio shows and podcasts. She is a licensed health psychologist, consultant, author, speaker, and transformational travel leader.

She completed her Bachelor’s Degree in Psychology from the University of Southern Colorado (1992), and both her Master’s (1995) and a Doctorate in Counseling Psychology (1999) from Indiana State University. She also earned a Master of Science in Public Health degree (2000) from the University of Missouri-Columbia where she completed a Post-Doctoral Fellowship in the university’s Department of Family and Community Medicine, a top-rated residency training center for physicians. She has received specialized training from the Mind-Body Medical Institute of Harvard University, as well has been trained in various holistic, natural health and spiritual methods of healing. Dr. Kelly has authored several academic publications and is an ongoing contributor to local health and wellness magazines. She provides classes, workshops, and retreats throughout the United States and offers “Soul Health Journeys”—transformational travel excursions—throughout the world. The revised second edition of her book, Soul Health: Aligning with Spirit for Radiant Living will be available May 12, 2018.

Her career has taken her from being recruited to work for a Catholic convent, to a professor at a well-known medical school, to a psychologist, author, and speaker.

For more information, visit Dr. Katherine T Kelly’s website.

Contact Info for Dr. Katherine T Kelly

Web address: https://www.drkatherinetkelly.com/

Travels from: Winston-Salem, NC

Phone: (336) 406-8431

Contact:

LinkedIn Facebook Twitter YouTube Pinterest

Resources Mentioned by Dr. Katherine T Kelly:

Episode 183: The Road to Excellence: Featured Interview with David Mattson

President and CEO of the Sandler Organization

Bill Ringle and Dave Mattson discuss some of the crucial blind spots to building a successful business, as well as the 6 phases of the Excellence Process: Planning, Positions, People, Processes, Performetrics, Passion.
Key points that you’ll learn from this interview:
  • Growth is continuous, so training to succeed should also be continuous
  • You have to become comfortable talking about money to reach higher levels of success as a small business owner
  • Surprising how many companies fail to take advantage of creating an onboarding playbook for success and the many forms it can take
  • How a sales manager can successfully link an employee’s personal and corporate goals
  • The 6 P’s in the Excellence Process

Interview Insights

Click to Read the Show Notes

2:14 How his grandfather inspired Dave to have a strong work ethic.

3:55 “I came from a family of non-sales people.”

5:26 The importance of putting your own personality into sales.

5:39 How Dave started working with David Sandler.

7:09 Characteristics of entrepreneurs who need outside help

8:04 Why it’s essential for a team of sales people to use the same sales language.

9:54 How to recognize when you have a blind spot and what to do about it.

10:30 “Being an entrepreneur, it’s a lonely business.”

11:10 “People will work harder for themselves than they will for you.”

12:06 “In order to link the corporate goal to the personal goal, you should sit down and have a conversation that would look something like this.”

14:09 “Do you know the top 2 or 3 goals for the people who work for you? If not, you have a blind spot.”

15:21 “If you’re working on the business it’s really tough to work on the business.”

15:45 How having best practices allows your employees to mimic success.

17:06 “If someone’s stepping into that role, i want them to produce at the same level as the person who’s leaving that role.”

17:17 The 6 “P’s” in the excellence process.

18:19 “Where I want to be then affects where the company will be.”

22:12 How to set up your company’s practices so that if the leader or a pivotal employee leaves, the company isn’t paralyzed.

24:31 The Lightning Round

Expert Bio

David Mattson is the CEO and President of Sandler Training, an international training and consulting organization headquartered in North America. Since 1986, he has been a trainer and business consultant for management, sales, interpersonal communication, corporate team building and strategic planning throughout the United States and Europe. A Wall Street Journal bestselling author, his new book is The Road To Excellence: 6 Leadership Strategies To Build a Bulletproof Business.

For more information, visit David Mattson’s website.

Contact Info for David Mattson

Web address: https://www.sandler.com/about/our-story/dave-mattson

Travels from: Owning Mills, MD (Baltimore area)

Phone: 410-653-1993

Contact:

LinkedIn Twitter

Resources Mentioned by David Mattson:

Redeem Your Sandler Class Crash Offer: 

Click here to redeem your complimentary sales class with the Sandler Corporation!

Just message a nearby Sandler Training Center and say “I listened to Dave and Bill on the My Quest for the Best podcast, and I want to crash a class!”

Thanks so much for this generous offer, Dave!

  

Episode 182: Total Health Mastery – Interview with Arnoux Goran

Founder of Total Health Mastery USA

Bill Ringle and Arnoux Goran discuss the high costs of emotional baggage that we and our staff carry and the freedom and better performance that await once we release those burdens.
Key points that you’ll learn from this interview:
  • How to tell if you’ve actually gotten rid of negative emotional programming
  • Why you should learn to see your business as a mirror
  • The 7 Steps to Reprogramming Yourself
  • The difference between beliefs and thoughts/emotions
  • How to figure out what emotions stand in your way of being successful
  • What it means to be present in your body

Interview Insights

Click to Read the Show Notes

1:49 How Arnoux’s grandfather’s tendency towards helping inspired him as a youth, and his difficult upbringing gave him the life experience he needed to write his new book, The Answer.

3:51 How to test if you’ve rid yourself of negative programming.

5:16 “You don’t have to remember anything that happened to you to use the 7 steps to delete old programs, all you have to do is feel the emotion that you’re dealing with now.”

6:01 “You’re not the old anger, old fear, old sadness, old guilt, old shame.”

7:01 “We have to come from a different position to truly take the power and change our business.”

9:13 “If we could release our anger, we would then see reality as it is.”

9:44 “The seven steps is the basic manual for how to access programs on the computer and delete ones you don’t want.”

9:50 The 7 Steps to Reprogramming Yourself

11:03 Why it’s more difficult to eradicate a negative emotion that’s been around for decades.

11:35 “The human mind is most susceptible to unconscious programming up until ages 8-13.”

12:55 “Conscious beliefs are what you choose to believe, it’s what you choose to think about as reality or about life.”

13:15 [Paraphrasing Dr. Judd] – “It’s not that you have too many thoughts, it’s that you think the same thoughts every day.”

14:32 #upgradeyourpersonalplaylist

16:36 How Arnoux helped unblock a client who just couldn’t finish writing a book.

17:24 “Some of the unconscious programs we remove actually relate to many areas.”

18:39 Why it’s impossible to simply ignore your unconscious thoughts.

19:53 Questions to figure out what’s in your way of being successful.

22:18 3 ways to evaluate what emotions you’re experiencing.

24:05 The importance of quieting the mind.

25:36 Lightning Round

Expert Bio

Arnoux (are-know) Goran is the founder of Total Health Mastery USA and the inventor of The 5 Step Emotional Eraser: How to Cleanse the Body Without Cleansing Reactions and How to Overcome Addictions Without Willpower.

Arnoux’s difficult upbringing and an unforgettably traumatic experience led him to seek out ways to heal himself and to stop replaying the patterns of poverty, starvation, and depression from his childhood. After years of research, hard work, resilience, and prayers he finally “cracked the code” of the human mind and invented The 7 Steps to Reprogramming Yourself, designed to unlock the unconscious mind and remove old repeating negative thoughts and emotions.

He also designed the seminar series, Total Health Mastery which boasts over 20 courses. A few live events are offered each year. Arnoux has written over 20 books or mini-books which are only available in THMU. He has been a speaker on TV, Radio, at Fortune 500 companies and at major universities.

Arnoux earned his B.S. in Business Administration from the University of Washington and then took two years of pre-med courses at UW. He is a black belt in Martial Arts and became an instructor under the tutelage of Grandmaster Won Kuk Kim, son of Bok Man Kim, co-founder of Tae Kwon Do and author of Practical Tae Kwon Do. He went on to assist in opening several successful Martial Arts schools.

For more information, visit Arnoux Goran’s website.

Contact Info for Arnoux Goran

Web address: https://totalhealthmasteryusa.com/

Travels from: Santa Monica, CA

Phone: (858) 245-9926

Contact:

LinkedIn Facebook Twitter Pinterest

Resources Mentioned by Arnoux Goran:

Moses Durazo 

Episode 181: Guide to Winning Clients – Interview with David A. Fields

Founder of Ascendant Consulting

David Fields and Bill Ringle discuss proven methods to winning clients for consultants.

Key points that you’ll learn from this interview:

  • Tried and tested ways of getting more prospects
  • What it means to have “learning conversations”
  • The number one attribute of a right prospect
  • How to know it’s time to upgrade your network
  • The 5 marketing musts in consulting.
  • How to set a basic dashboard to measure outreach
  • A better way to ask for referrals
  • The significance of putting your client first

Interview Insights

Click to Read the Show Notes

1:52 What David is excited about in his life and business right now.

2:10 “One of the benefits of running a small business is that the practice serves you if you do it right.”

3:28 How having a book in accessible spaces leads to an influx of inquiries.

4:15 What it means to have a learning conversation

5:21 “In order for me to remain a thought leader in consulting I have to talk to people and understand what they’re doing.”

5:58 Why David is interested in how people have failed.

6:51”You have to be willing to admit you don’t know, and you need to have a genuine desire to learn.”

7:44 “The obstacles are all internal.”

8:54 Why if you’re targeting smaller company prospects, you need to make sure they have big issues.

11:14 “The place to start is not by defining your target.”

11:20 “The number one attribute of a right prospect is that you can reach them.”

12:32 Why you need to reach the influencer and the decision maker and make A1 relationships.

13:47 Trade associations and the 5 marketing musts in consulting.

14:40 How David helped a small firm explode their business through trade associations.

16:14 Why trade media is still relevant.

17:18 Ways to measure the success of your outreach.”

18:08 “There’s a difference between goals and behaviors.”

20:10 “Most people absolutely suck at asking for referrals.”

21:53 “People who are interesting are people who are doing things.”

22:53 “Consulting is not about you.”

24:29 How you interact with people everyday, how you respond, affects your business.

25:49 “We are wired to think about ourselves.”

25:59 Lightning Round

 

David Field’s Bio

David A. Fields works with boutique consulting firms and individual consultants across the globe that are eager to accelerate growth, increase profit and create lucrative, lifestyle-friendly practices. He has guided consultancies ranging from one-person startups to the consulting divisions of some of the world’s largest companies.

David still advises corporate clients too. After climbing the ranks to become a partner at a prestigious consulting firm in Connecticut, David co-founded Ascendant Consulting, where he has attracted clients such as Abbott Laboratories, Church & Dwight, FMC, Warner Home Video, and many others.

David’s books include Amazon’s highest-rated book on the business of consulting released in the past 20 years: The Irresistible Consultant’s Guide to Winning Clients.

He also leads the Ascendant Consortium, a unique, “general contractor” model in which David acts as both a client and consultant on the same project. The consortium now includes more than 150 consultants whose clients are a Who’s Who of the global business world. The Ascendant Consortium was a breakthrough for David professionally, and in this model high-dollar, high-margin projects are the norm.

David received his Bachelor’s and Master’s degrees from Carnegie Mellon. (Go plaid!) He is a hockey fanatic and eats egregious amounts of chocolate.

For more information, visit David Field’s website.

Contact Info for David Fields

Web address: http://davidafields.com

Travels from: Ridgefield, CT

Phone: (203) 438-7236

Contact:

LinkedIn YouTube Twitter

Resources Mentioned by David Fields:

   

How to Talk So Kids Will Listen & Listen So Kids Will Talk

Episode 180: Cadence – Featured Interview with Pete Williams

Entrepreneur Advisor and Marketer

Pete Williams talks with Bill Ringle about how to add repeatable, understandable 10% wins in your business growth based on Cadence: A Tale of Fast Business Growth.
Key points that you’ll learn from this interview:
  • Pete Williams’ “7 Levers” approach to business growth
  • How telling a story can make a dry business topic become infinitely more interesting.
  • Why it’s important to step back and ask “What really drives profit in a business?”
  • The reason why focusing on achieving 10% wins is more sustainable long term.
  • Pete’s trusted tools for split testing

Interview Insights

Click to Read the Show Notes

1:53 Pete describes the impact business greats Richard Branson and Bill Gates had on his young entrepreneurial mind.

3:55 What Pete’s early retail jobs taught him about running a business.

5:36 “I’m a really big believer in stories.”

7:30 Summary of the relationship of JJ the bike store owner and Charlie the mentor featured in Pete’s book Cadence.

8:43 Why so many business owners deal with the “little feeling of overwhelm.”

9:02 “Most people don’t realize the need for that skill set before it’s too late.”

10:23 “What really drives profit in a business?”

11:15 “You don’t have to double your leads or double your traffic to get a 2x profit. You can [instead] increase 7 areas by 10%”

13:53 The impact of small wins.

14:57 The 7 Levers approach to business growth.

16:30 “All you need to do is increase each of those [levers] by 10%.”

17:49 “There’s only 7 things that grow profit, and only 7 things you have to manage, and measure.”

18:51 Tools you can buy to help manage and measure these levers.

20:14 Why you shouldn’t overcomplicate managing these levers.

20:37 “One of the reasons people think it’s scary is because they don’t want to look at the numbers in two months time and see minimal growth.”

21:31 “Small wins are what you need.” 

25:25 Why you should engage your whole team to work on increasing the levers together.

26:41 Pete’s trusted split testing tools. 

29.51 You shouldn’t change tools that are working just because you’re bored with it.

30:45 The Lightning Round!

Expert Bio

Pete Williams is an entrepreneur, advisor, and marketer who Forbes recently called, “one entrepreneur today that every marketer should be modeling,” while Inc. describes him as, “a savvy marketing strategist.”

A Southern Region Finalist in the Ernst & Young Entrepreneur of the Year Program, a Small Business ICON (Best-in-Class) Recipient, and an Australian Business Award Winner for Marketing Excellence, he is the co-founder of numerous businesses across varying industries—from telecommunications services to e-commerce.

Having been referred to as “Australia’s Richard Branson” in media publications, Pete first made a name for himself when, at age twenty-one, he sold Australia’s version of Yankee Stadium, the Melbourne Cricket Ground, for under $500—which you can read about in his first book, How to Turn Your Million-Dollar Idea Into a Reality (2007).

Pete’s companies include Infiniti Telecommunications, SimplyHeadsets.com.au, SpringCom Telecommunications, and Preneur Group (www.PreneurGroup.com), an advisory-consulting firm that guides business owners through the process of increasing profits, margins and other key indicators by using the 7 Levers approach to business growth.

For more information, visit Pete Williams’ https://cadencebook.com/.

Contact Info for Pete Williams

Web address: http://www.preneurgroup.com/

Travels from: St Kilda, Vic, Australia

Contact:

Facebook Twitter  

Resources Mentioned by Pete Williams:

Buy Pete’s Book, Get the AudioBook for Free! 

Richard Branson

Bill Gates

Episode 179: Back in Control – Interview with Dr. David Hanscom

Orthopedic Spine Surgeon at Swedish Medical Center, Co-director of the Swedish Neuroscience Specialists Prehab Program

Bill Ringle and David Hanscom discuss how to overcome the true underlying causes of workplace anxiety to get back in control.
Key points that you’ll learn from this interview:
  • Some of the challenges physicians face when dealing with the stress of the industry.
  • How Dr. David Hanscom overcame the symptoms of stress suppression by creating “play pathways”
  • Why it’s important to see challenges as opportunities rather than burdens to be avoided. 
  • The “Ring of Fire” strategy for overcoming anxiety
  • The significance of the mirror neuron effect

Interview Insights

Click to Read the Show Notes

2:30 David recounts how his father, who was also a doctor, inspired him to grow up to become a physician.

3:15 “Spine surgery has changed dramatically over the last 30 years.”

4:03 Some of the challenges physicians face when dealing with the stress of the industry.

5:00 “What happens when you suppress stress, your body chemistry is still adverse, and people get sick.”

5:54 How David’s tendency to suppress stress led him from having no anxiety to having severe migraine headaches and panic attacks.

7:09 David recounts the symptoms of stress repression.

8:43 “Thoughts have the same effect on the brain as these physical threats do.”

11:19 How to redirect your inner stressful thoughts to a more positive outlook.

12:55 “There’s a positive link between sustained stress and auto-immune disorders.”

14:00 “Anxiety is the pain. Whether it’s a physical threat or a mental threat, anxiety is the pain.”

16:01 The Ring of Fire metaphor for dealing with stress and anxiety.

16:55 How David learned to enjoy every aspect of his job – “Pain pathways are permanent, but so are play pathways.”

19:15 “The bigger the adversity, the bigger the chance to practice the tools.”

19:47 Why it’s important to see challenges as an opportunity rather than a burden.

20:45 “If you’re not sleeping, this entire project is out the door, nothing works.”

23:03 Why David insists his patients don’t complain about their pain.

25:15 The mirror neuron effect.

26:35 David describes his morning mindfulness routine.

Expert Bio

Dr. David Hanscom is a board-certified orthopedic surgeon specializing in the surgical correction of complex spine problems in the cervical, thoracic, and lumbar spine. He has expertise in adult and pediatric spinal deformities such as scoliosis and kyphosis. A significant part of his practice is devoted to performing surgery on patients who have had multiple prior spine surgeries.

His earned his medical degree from Loma Linda University in 1979. His residency training began with internal medicine in Spokane, WA from 1979-1981. He has been performing complex spinal surgery since 1986. Around 2001 he began to share his own stress management tools with his patients that were in pain but had no indications for surgery. He also had spent most of his career with rehabilitation physicians learning non-operative care. By 2006 a structured spine treatment protocol evolved called the DOC project (Direct your Own Care). His book, Back in Control: A Surgeon’s Roadmap Out of Chronic Pain is the basis of the structured spine care program.

He is the founder of the Puget Sound Spine Society, which was formed in 1987. It is a non-profit educational group, which provides a regional forum for physicians from multiple specialties to share ideas regarding optimum spine care.

For more information, visit David Hanscom’s website.

Contact Info for Dr. David Hanscom

Web address: http://www.backincontrol.com/

Travels from: Seattle, WA

Phone:(206) 890-1892

Contact:

LinkedIn Facebook Twitter YouTube

Resources Mentioned by Dr. David Hanscom:

The Ring of Fire 

Episode 178: The Efficiency Paradox – Interview with Edward Tenner

Scholar of the Smithsonian’s Lemelson Center for the Study of Invention and Innovation

Bill Ringle and Edward Tenner discuss the “Efficiency Paradox” and how it impacts business owners in practical ways.

Key points that you’ll learn from this interview:

  • The danger with relying too much on automated resume scans.
  • What to watch out for with the “tyranny of metrics” and how to counter it.
  • What false positives distort in medical tests and procedures.
  • How to recognize when efficiency has been pushed too far and what to do to protect your interests.

Interview Insights

Click to Read the Show Notes

2:18 How Edwards elementary school librarians socialized him into the love of books and the love of reading.

2:53 “I’m really an opinion writer and an interpreter.”

3:28 “Once people understand the historical background they have more confidence in dealing with the present.”

5:09 “You can think of this as a continuous R&D Laboratory.”

5:49 “The point of the book is that too much focus on short-term efficiency can make us less efficient in the long run.”


6:20 The art of inspired inefficiency

8:21 “I think too much reliance on Amazon means it’s very easy for someone to get into a groove, to have lots of things recommended that are sort of like what they had before.”

11:07 The importance of having a diversity of skills and mentalities in the workplace. 

11:37 The concept of peripheral vision, and the importance of creating opportunities for resourceful people.

13:13 “Sometimes if you’re focusing too much on the algorithm, you’re overlooking the opportunities for creative change.”

16:23 How to be intentional when using search engines.

17:12 “Find a well-established site and form a relationship with it.”

19:19 “When you’re evaluating anything based on metrics, it really pays to see what kinds of compromise might have been taken.”

20:49 “There are a lot of problems in the feedback of medical efficiency.”

23:49 “The most important thing for me in medicine is to be sure that the style of the doctor that you’re working with is a style you are comfortable with.”

Expert Bio

Edward Tenner is a distinguished scholar of the Smithsonian’s Lemelson Center for the Study of Invention and Innovation and a visiting scholar in the Rutgers University Department of History. He was a visiting lecturer in the Humanities Council at Princeton and has held visiting research positions at the Institute for Advanced Study and the University of Pennsylvania.
His essays and reviews have appeared in The New York Times, The Washington Post, The Wall Street Journal, The Atlantic, Wilson Quarterly, and Forbes.com. He has given talks for many organizations, including Microsoft, AT&T, the National Summit on White Collar Crime, the Smithsonian Associates, and TED.
His book, Why Things Bite Back: Technology and the Revenge of Unintended Consequences, written in part with a Guggenheim Fellowship, has been translated into German, Japanese, Chinese, Italian, Portuguese, and Czech.

For more information, visit Edward Tenner’s website.

Contact Info for Edward Tenner

Web address: http://www.edwardtenner.com/ and you can contact Edward Tenner regarding a speaking engagement via Leigh Speakers.

Travels from: Plainsboro, NJ

Phone: (609) 273-0051

Contact:

LinkedIn Twitter

Resources Mentioned by Edward Tenner:

  

 

Chris Clearfield

Episode 177: Meltdown: Interview with Chris Clearfield

Founder of System Logic, Co-Author of Meltdown

Bill Ringle and Chris Clearfield discuss the remarkable simplicity that can avert catastrophic business disasters, applicable of organizations of all sizes.
Key points that you’ll learn from this interview:
  • Complexity is unavoidable, so here is how to think about it in order to manage it successfully.
  • Why it is important to consider how many things have to go RIGHT for your project to succeed.
  • The importance of developing a test and feedback cadence in your work.
  • The myth of the open door policy.
  • How a Toronto hospital cut down unnecessary (and costly) x-rays by changing their protocol

Interview Insights

Click to Read the Show Notes

2:41 Chris tells about the time when a physics professor took the time to explain a difficult subject to him, and eventually took him under his wing, and the impact that had on his young mind.

3:56 “When you’re doing science, you don’t always have the answer, and sometimes you get an answer that you don’t expect…the world is not a straightforward and linear place.”

4:46 Chris describes his role working for James Street, and using computers to recognize how much things were worth.

6:58 “Once I understood the trading and I understood the infrastructure and the regulatory stuff and the way everything came together, I switched to a role where I was looking at these bigger questions of risk.”

9:00 How reading about aviation infrastructure, or lack thereof, in Asia allowed Chris to see the complexity inherent in the system.

9:24 “Why do some organizations do a great job of making decisions in really complex environments and managing risk and others do not?”

9:58 “Aviation has figured out how to manage some of these risks prospectively.”

11:00 The genesis of starting his own firm.

11:57 Chris recounts his interest in the BP oil spill. “I was really interested in understanding what happened, and as I dug in more and more…I became fascinated with how the accident happened.”

12:37 “The greatest environmentalist in the last 50 years, might’ve been someone at BP who said, ‘No, this isn’t the right way to do this.’”

13:53 The reason to buy down risk. “There are things happening in the world that [people] don’t quite understand that will affect their business.”

15:18 The importance of preparing for the “knock-on” consequences.

15:58 “It’s not about figuring out what hatch to close, it’s about developing a different perspective and saying: ‘Oh, these things might interact in a way that causes a big problem.’”

16:24 “We wear a seatbelt not because we know the exact kind of accident we’re going to get into, we wear a seatbelt because we want to protect ourselves regardless of the accident.”

17:34 On the post-disaster case study. “I think what that training did was give them the confidence they needed so that they were able to, the next time these things came up, not only deal with it in real time but see the precursors.”

19:12 “In this day and age, there is so much more interconnectedness and complexity.”

20:02 How the Meltdown Quiz can you help you think better about your existing systems. “How many things in this project have to go right for this project to succeed?”

22:28 “We need to add structure to our thinking…we do a lot of work with leaders to help them develop a process to add that structure to their thinking.”

23:05 How to avoid falling into the trap of making the situation more complex than it needs to be.”

26:10 What it means to, as Cal Newport named it, “do deep work.”

27:16 How Chris tracks his deep work hours.

27:53 “I realized that my morning routine with my five-year-old son looked a lot like a crisis.”

30:44 Why you should start your meetings a little bit differently.”

33:18 How doctors in Toronto figured out that asking patients a handful of questions could quickly determine whether or not the patient needed an x-ray.

35:00 “An open door policy is not enough.”

37:25 Chris’s three big takeaways.

Expert Bio

Before starting System Logic, Chris worked as a derivatives trader at a prestigious proprietary trading firm focused on understanding and hedging risk. After years as a trader in New York, Tokyo, and Hong Kong, his role matured from trading to analyzing the financial and regulatory risks inherent in the business of technologically complex high-speed trading to devising policies that mitigate those risks.

He co-authoredMeltdown: Why Our Systems Fail and What We Can Do About It with András Tilcsik, a Toronto business-school professor, to tell us how and why.

He graduated from Harvard College, where he studied physics and biology and is a licensed commercial pilot. He now lives and works in Seattle, WA with his family.

For more information, visit the Rethink Risk website.

Contact Info for Chris Clearfield

Web address: https://www.rethinkrisk.net/

Travels from: Seattle, WA

Phone: 646-543-4250

Contact:

LinkedIn 

Resources Mentioned by Chris Clearfield:

Meltdown Deep Work

Take the Meltdown Quiz! 

Featured Interview with Cal Newport 

 

Episode 176: A Life Worth Living – Interview with Carla Feagan

Author of A Life Worth Living

Bill Ringle and Carla Feagan discuss going beyond your comfort zone to create a life worth living and a business worth leading.

Key points that you’ll learn from this interview:

  • Carla’s best advice: open yourself up to opportunities
  • Contrasting the conditions in Cambodia and Vietnam with day-to-day troubles in US-based businesses
  • What one client did who was not feeling worthy of financial success

Interview Insights

Click to Read the Show Notes

  3:14 “I knew nothing about the business or the industry, I just jumped in and did it.”

4:03 How Carla’s decision to eliminate her need to constantly save money she freed her self up to have more adventures and new experiences.

6:04 How Carla’s close friend encouraged her to write the book. – “You need to allow people to see that they’re not the only ones who have gone through traumatic circumstances in their life.”

7:20 On Writing the Book – “It was a truly cathartic experience because it allowed me to piece my life together.”

8:45 Why Carla would change nothing about her tumultuous past in light of her brilliant present.

9:40 “When I came back [from my trip] I didn’t want to jump back into the old world of making money just to be making money, I wanted to do something that I was passionate about. And I realized that would be something that would give back to people.”

11:31 How Carla’s traumatic childhood gave her a negative sense about herself that she had to overcome as an adult, especially concerning her relationships.”

13:05 Carla’s tips for overcoming subconscious self-sabotage.

15:10 How Carla was able to help a client see a 20% increase in his business after a 2.5 month coaching investment with her.

17:10 The question business owners should ask – “Is there something from the past stopping me from getting to my next step?”

17:48 How Carla’s experiences in Vietnam, Cambodia, and Eastern Africa reshaped her worldview.

20:56 “It was the internal strength of the people that really resonated with me.”

22:06 “By being able to take yourself out and actually visiting and seeing those places and feeling the energies around there, it really does make a difference.”

23:45 “Most people find passion by being able to help others.”

25:23 “Look for ways you can give back, even to the community you’re in.”

26:13 Carla’s tips for staying on track and productive. – “I decide what my day is going to be like.”

Expert Bio

Carla Feagan was born in Changi, Singapore on a British RAF Base. After Singapore, her family moved to England and then to Canada when she was 7. Carla has lived all over Western and Central Canada including ten years in the North West Territories. She holds an honors degree in Computer Systems Technology and has been a speaker at Microsoft World Wide Partner Conferences. She has been acting CFO of a hospital and an airline and owned her own businesses. Carla also has over 20 years of research in order to set herself free from her past. In 2015, she left her job to experience her own EAT, PRAY, LOVE journey to 21 countries for a year. Carla currently lives and works remotely from Playa del Carmen, MX, understanding the true value in creating the life you want.

 

For more information, visit Carla Feagan’s website.

Contact Info for Carla Feagan

Web address: http://www.carlafeagan.com

Travels from: Carmen, Mexico

Phone:(707) 969-7972

Contact:

 Facebook Twitter

Resources Mentioned by Carla Feagan:

Episode 175: Life’s One Law – Interview with Dr. Phillip Agrios

Author of Life’s One Law

Dr. Phillip Agrios and Bill Ringle discuss a novel 6-step problem solving blueprint that guides business owners away from past troublesome decisions and tendencies and towards better closing rates, healthier management communications, and stronger business relationships.

Key points that you’ll learn from this interview:

Click here to take the What’s Your Sabotaging Trait and Its Antidote Quiz! 

  • A turning point from being at a low with great physical distress (carpel tunnel syndrome for a chiropractor), financially, maritally, and discovering a method to understanding and reversing those conditions.
  • How this method helped a lawyer who was unaware of his need for systems before he could grow his practice further
  • How the first draft of this book was written in 2 weeks
  • How it is a curable symptom to stay stuck in a particular “season” without guidance to transcend it.

Life's One Law

Interview Insights

Click to Read the Show Notes

4:20 What it is to have a sabotaging trait, and to find its antidote. –  “It’s there to really help us to get to the next level.”

6:49 The steps which led Dr. Phillip discover the 6 step blueprint.

8:30 “The steps are cyclical, you can start anywhere.”

9:00 Dr. Phillip explains the the six seasons and what each of them mean – Summer, Harvest, Autumn, Winter, Relinquish, and Spring.

11:14 How Dr. Phillip helped a salesman who had a tendency to give too much information away.

14:10 Dr. Phillip recounts the case of a scatterbrained client  – “Once he started going through a system, he became less overwhelmed.”

14:38 [The reason why some people don’t become successful] – “It’s more painful for them to become successful than to stay where they’re at.”

17:17 Dr. Philip describes the process of writing the book, and how the first draft only took two weeks.

18:47 [Case study of a single mom-trepreneur] “What she was doing in her personal life, she should be doing in her business, and what she was doing in her business, she should be doing in her personal life.”

20:18 “You don’t have to wait for the world Autumn to do Autumn things, it’s within yourself that these things are happening.”

21:53 How Dr. Phillip wrote a book in two weeks, and how he implemented his antidote to make it work – “I made sure that I had planned out that this is what I’m going to do per so many hours.”

23:54 “Don’t get upset with yourself, the sabotaging trait is there to help you.”

Expert Bio

Dr. Philip Agrios has transformed the trials and hardships of his own life experiences into a positive vision and important roadmap for the rest of us. After over two decades and thousands of patients, his discovery of Nature’s Blueprint contained within Life’s One Law uncovers our sabotaging trait and the antidote to switch it off for more productivity in business and more freedom in our life.

He now works with business owners, executives and sales professionals worldwide to help them to get out of their way and achieve their dreams.

For more information, visit Dr. Phillip Agrios ‘s website.

Contact Info for Dr. Phillip Agrios

Web address: www.dragrios.com

Travels from: Jackson, NJ

Phone: (732) 598-9917

Contact:

LinkedIn Facebook Twitter

Resources Mentioned by Dr. Phillip Agrios:

Episode 174: 99 Wows of Creativity – Featured Interview with Randi Brill

Chief Creative Officer for QuaraCORE

Randi Brill and Bill Ringle discuss the practical aspects of creative design for small business owners.

 

Key points that you’ll learn from this interview:
  • How Randi’s mother nurtured a creative, empowered mindset for her children
  • The question that every manager should ask to gain more clarity: “What problem are we really trying to solve?”
  • A behind the scenes peek at what happens at a “creativity lab” for businesses
  • What makes creativity intimidating and what you can do about it so that you’re tapping your people’s creativity
  • How trade show managers benefit from JIT design that builds upon their work

Interview Insights

Click to Read the Show Notes

2:17 The two mantras that Randi’s mom held when Randi was young.

2:44 “What gets positive reinforcement is what you pursue.”

4:30 Randi describes all the early creative jobs she held that fostered her young entrepreneurial spirit.

6:03 “Creativity for business and entrepreneurs is different than art for art’s sake and fine artistry, and it’s very much driven to solve business strategy and problems.”

7:05 “Design, when it’s done well, enhances whatever the content and message needs to be. When design is not done well, it’s decorating.”

8:20 “I’m a mapmaker, I draw pictures.”

10:15 “It’s so hard when you are in your business to look at your business.”

11:07 Why a designer or design team is uniquely positioned to assist a company in solving their content strategy issues.

15:11 Why everyone at Randi’s creative lab wears a coat and goggles.

16:54 Randi’s design team’s first step when working with new clients is determining their underlying set of priorities.

18:40 “A lot of people look for answers. The best way to get to the answers is to have the right questions.”

21:08 Randi explains why each of her company’s “labs” last for two days.

21:40 “People always make a better decision when they’re given viable choices from which to make that decision.”

22:15 “Creativity isn’t something that a lot of people are comfortable with.

23:46 The importance of complete client confidentiality.

25:06 Randi tells about an unconventional creativity lab that led somewhere different than the client was expecting.

27:43 “I’m not coming in as the outside bad cop, I’m coming in with very clear glasses to look at what’s been done, to understand why suddenly no one’s happy.”

29:09 “No one should be reading a powerpoint.”

30:56 “There are lots of ways to be right.”

36:09 “It’s about trusting that you’re hiring people who are there to complement your strengths.”

39:05 “I’m up until 2AM most days making my own luck.”

Expert Bio

At 14, Randi Brill announced she was going to be in charge of something—and she has been in charge of many creative “somethings” ever since.

In 1982, armed with only her recent BFA in Graphic Design from Carnegie Mellon University, $57 and a fierce drive to succeed, Randi launched her first company, Quarasan—and she’s launched many successful companies since. Randi grew this design sole proprietorship into a multi-million dollar educational design and development firm, serving the nation’s largest educational publishers.

In 2014, Randi transitioned Quarasan into QuaraCORE, her thriving design agency in Chicago. QuaraCORE focuses on the CORE creative offerings that Randi and her team are known for—and adore. Randi defines herself as a “simultaneous entrepreneur.” Rarely content with a linear progression of companies, Randi can often be found at the helm of at least two businesses at once.

In July 2017, Randi released her first book, 99 CREATIVE WOWs: Words of Wisdom for Business in both softcover and e-book forms to capture and share her business expertise and creative strategies under her own Randiland Press imprint. She’s currently creating 99 companion podcasts to underscore the strategy and application of each WOW. In November 2017, the 99 Creative WOWs for Business Podcast episodes are slated to start releasing on i-Tunes, Stitcher, and Google Play.

In her roles as Chief Creative Officer for QuaraCORE, Randi “lives” her WOWs each day. She uses these compelling life lessons and sound business principles to energize and jumpstart her clients’ creative visions in QuaraCORE’s vibrant problem-solving “Creativity Lab.” As the Creativity Lab Guru, Randi dons her lab coat and goggles to dream up creative solutions for robust and complex business challenges with clients across a range of industries. A vital part of all her work with clients, Randi also uses her 99 WOWs to inspire both seasoned staff and new interns and to personally support family and friends. In all cases, Randi applies both her creativity and her wisdom to “create great new results that help others soar to success.”

In 2012, Randi founded Teacher Peach, LLC, a snappy e-commerce retailer with one focus—recognizing and rewarding teachers and students with amazing teacher gifts and motivating classroom materials. As the company’s Chief Peach, she essentially built this company from the ground up and personally designed its products—on her own dime (if only it were just a dime!). She was determined to learn the ropes of e-commerce and nonprofit givebacks first-hand. What began as an entrepreneurial learning experience has grown into a highly successful e-commerce company, selling over 250 products exclusively on Amazon, with multiple top sellers on that competitive marketplace. In addition, Teacher Peach gives back! 10% of the profits from every sale go into its Teacher Peach Seeds Fund to support a range of charitable initiatives focused on confident and creative kids.

Randi’s also an avid and entertaining speaker, podcast host, author and blogger—the latter activities occurring most often from 1 to 3 am in the morning when she’s still wide awake and working—to create her own luck. Stay tuned; Randi’s just warming up.

For more information, visit Randi Brill’s website.

Contact Info for Randi Brill

Web address: https://www.quaracore.com/

Travels from: Chicago, IL

Phone: 312-981-2540

Contact:

LinkedIn

Resources Mentioned by Randi Brill:

Episode 173: How to Hire A Players: Featured Interview with Eric Herrenkohl

President of Herrenkohl Consulting

Eric Herrenkohl talks with Bill Ringle about how to hire A-Players for Small Business Leaders.

Key points that you’ll learn from this interview:

  • The fatal flaw of treating hiring as a transactional process
  • Understanding that outstanding performers often need to be managed and supported differently than others
  • Recruiting is a critical leadership skill
  • The magic of involvement leading to buy-in
  • The precaution that C-players may be able to sell themselves better than A-players
  • The best questions to ask to discover the real responsibilities that a candidate undertook
  • How to coach your team to find the best fit for the role without worrying about offending candidates (you’re actually doing them a service, too!)
  • Even very good businesspeople have blind spots that can limit their effectiveness (in hiring as well as in performing)

Interview Insights

Click to Read the Show Notes

3:04 Eric discusses what it was like meeting Bob Perkins at YoungLife.

3:19 “Great leaders lead other leaders.”

4:01 “If you want to hire and keep great people then you’re going to have to be prepared to invest in a few and have that team be the core that impacts the many.”

6:08 Why “A Players” can sometimes be difficult.

7:48 “I think there’s a difference between disagreeable [people] and people who are behaving poorly because they’re not getting the attention, and not getting treated the way that they need.”

9:25 Why leaders should always have a Plan B when it comes to dealing with toxic A Players.

12:02 “You’ve got to get your whole team involved in recruiting.”

14:25 What it means to have an A Player scorecard, and what the process means for team buy-in of new recruits.

14:51 How asking questions can create a whole new level of employee engagement.

16:23 “We get better at things that we practice.”

18:03 Tested tips and tricks for putting interviewees at ease before and during an interview.

18:08 “The most important interview question is the follow-up question.”

20:54 “What you’re doing as an interviewer is working to ensure a good mutual fit: good for the company, and good for the person.”

22:45 “There are not that many great leaders out there, so if you invest in your own ability as a leader, if you get better as a leader, then you’ll attract other leaders.”

23:25 “I’m committed to finding and hiring the best people that I can.”

23:57 What inspired Eric to write the book How to Hire A-Players.

26:54 “Over the last 6 months the talent markets have gotten hotter, making it harder to find and hire the best.”

27:35 What Eric does to stay productive and on track. 

Expert Bio

Eric Herrenkohl is the President of Herrenkohl Consulting, a consulting and retained executive search firm that he founded in 2002. He works as an advisor to CEOs on building superior leadership teams.

Eric is the author of the upcoming book Crowbar: Pry away top talent, surround yourself with the right leaders, and create the team your customers demand.

His previous book How to Hire A-Players is an Amazon bestseller published by Wiley that is described as one of the top 10 recruiting books of all time by Recruiter.com.

Business Week, Fox News, NBC News, the Toronto Globe and Mail, the Philadelphia Business Journal, the Philadelphia Inquirer, Inc.com, Careerbuilder.com, MSNBC.com, Monster.com, and the LinkedIn Talent Blog have all featured his work.

Eric holds a master’s degree from Covenant Seminary in St. Louis and an undergraduate degree in economics and history from the University of Michigan, Ann Arbor. He and his wife and four children live in the Philadelphia area.

For more information, visit Eric Herrenkohl’s website.

Contact Info for Eric Herrenkohl

Web address: http://www.herrenkohl.com/

Travels from: Wynnewood, PA

Phone: (610) 742-8196

Connect on Social Media

LinkedIn Facebook Twitter YouTube

Resources Mentioned by Eric Herrenkohl:

Bob Perkins – WRTI

Episode 172: Social Media for Business – Featured Interview with Linda Coles

Author, Keynote Speaker, Owner of Blue Banana

Linda Coles talks with Bill Ringle on My Quest for the Best about the use of social media for business growth, emphasizing that when you connect with social media to remember that you’re connecting with other people who prefer authenticity and candor.

Key points that you’ll learn from this interview:

  • The truly hard part about building a website.
  • Why you should consider giving out bite sized teasers of your knowledge.
  • How to determine the size of your audience, and how to go about building it.
  • The social media tactics that people may know about, but don’t use enough.
  • Insider tips for getting more likes, shares, and comments.

Interview Insights

Click to Read the Show Notes

1:55 Linda tells about her goats, fig farm, and her business Blue Banana.

3:45 How a gluten intolerance became the impetus for Linda to build her first website, and eventually allowed her to expand her business to help build website traffic for others.

4:03 “People that build websites know that that’s the easy part, getting traffic to it is the hard part.”

6:12 [On Malcolm Gladwell’s search for stories] – “He doesn’t wait for them to happen, he looks for them to happen.”

7:06 “I like to give freely, I like to give my information away. There’s no point in just keeping that to me.”

8:36 Linda discusses the process of writing her first book and getting it published.

9:43 “You don’t have to give all the tools in your toolbox away, but if you can give them some taster of the sort of information [with which] you can help them.”

12:08 “The one thing you need is distribution, because without a distribution channel it’s not going to go anywhere.”

13:18 Why audience size matters to publishers.

15:33 How one of the women Linda follows is optimizing LinkedIn for her business.

16:37 Why you should do audio recordings of your work.

18:22 “As an individual trying to get your name and your brand moving, think about audio.”

19:10 “People listen to the person.”

22:21 How to generate buzz around your podcast.

23:14 “You do have to have some budget in the early days to get something moving.”

24:04 “All companies need to have a [LinkedIn] company page, but growing your company page is hard work.”

26:00 “Have a great image, and steer away from stock images.”

26:54 “Tell the people what the article is about, for sure, but don’t try to be clever, just be clear.”

28:23 “Try and write something that’s evergreen.”

28:59 How Linda helped a client in the healthcare sector improve their business on Social Media. 

32:52 [The importance of conversation on Social Media] – “Don’t forget that [with social media] you’re talking to other humans.”

Expert Bio

Linda Coles has been in the digital space for many years. She moved to New Zealand 10 years ago, where she first started out on the road as a Regional Manager for an optics chain. She soon realized that freelancing was the better life for her, and gave up working for other people altogether to spend time writing and consulting. Since then, she’s worked with a number of clients, published four books on marketing, and another six books in the suspense genre.

LinkedIn made her an “Influencer” when the program was launched back in 2012, along with Branson and 148 other thought leaders at the time. Last year, she flew out to New York to be a part of Thrillerfest where I met Lee Child and shared a cab to the FBI offices with Heather Graham and Dennis.

She has presented to Transpower, Microsoft, and Fidelity Life among many others and has worked with professionals at major New Zealand companies including Wolters Kluwer, and the University of Auckland Business School and. Her articles have been published on the Huffington Post, LinkedIn, Mashable.com, the NZ Herald, NZBusiness Magazine, Management Magazine, Human Resources Magazine, and Social Media Examiner. She’s also the host of the podcast Tell Us a Story, where she features entrepreneurs and creators who have interesting tales to tell.

For more information, visit Linda Cole’s Website.

Contact Info for Linda Coles

Web address: https://www.bluebanana.co.nz

Travels from: Mercer, Auckland, NZ

Contact:

  

Resources Mentioned by Linda Coles

 

 

Episode 171: H3 Leadership – Featured Interview with Brad Lomenick

Author, President of Catalyst

Brad Lomenick talks with Bill Ringle on My Quest for the Best about H3 Leadership’s implications for small business leaders and their teams becoming more effective.

Key points that you’ll learn from this interview:

  • The benefits of H3 leadership
  • Why introversion and leadership potential aren’t mutually exclusive.
  • How leadership brings out hidden talents, and weaknesses, in people.
  • The importance of having a company culture that encourages two way feedback.

Interview Insights

Click to Read the Show Notes

2:45 Brad discusses his connection to John C. Maxwell.

4:30 How leadership ability was natural to Brad even in his youth.

6:56 [On why leaders can be introverts] – “Just because you’re naturally quiet…doesn’t mean you still can’t lead.”

7:52 Leadership doesn’t mean hogging the spotlight, it means stewardship.

8:26 “If you want to lead, you’re going to have to be responsible for people.”

10:59 The importance of not being a “Darb” leader, and letting the stress of leadership bring out toxic aspects of your personality.

14:43 “Everyone wants to work in an environment where self-awareness is at the forefront of the culture.” 

16:31 “When you’re in charge, no one wants to tell you the truth.”

18:43 “You lead like you were led.”

19:40 “People are looking for a culture that is healthy and customized for them.”

22:39 Why you should invest time in on boarding new team members.

23:27 [How to be proactive during the hiring process] – “The story behind the story matters.”

25:00 “Hire slow, fire fast.”

26:38 [H3 Leadership] – “Be humble, stay hungry, always hustle.”

27:40 – “In writing any book the challenge always comes: ‘How personal are you going to be?’”

29:43 Why it’s so essential to be curious.

30:40 “The best way for you to gain instant credibility is ask a good question.”

35:09 “We bypass ‘why,’ because why is hard.”

38:00 The most surprising thing for Brad about writing the book.

39:37 Brad’s tips for staying on track and productive.

Expert Bio

Brad Lomenick is a producer, entrepreneur, speaker, sought-after leadership advisor, author and longtime president of Catalyst, largely credited with growing the organization into one of the largest and most recognized leadership brands and gatherings in the world. For over 10 years, Brad led the Catalyst Conference and garnered the reputation as a convener of America’s most respected leaders including John Maxwell, Jim Collins, Malcolm Gladwell, Seth Godin, Mark Burnett, Tony Dungy, Marcus Buckingham and Rick Warren, among many others.

In 2013, he published his first book, The Catalyst Leader, and his second book, H3 Leadership: Be Humble. Stay Hungry. Always Hustle., released in September of 2015. A prolific content creator, for eight years Brad hosted the Catalyst Podcast, interviewing change makers from across the globe and attracting hundreds of thousands of listeners per month. Additionally, he frequently blogs about leadership, the next generation, creativity, innovation, social media, teamwork, personal growth, and more on his website, as well as speaking at conferences around the world. He has been featured in TIME, Washington Post, Fast Company, Business Insider, CNN.com, INC, Fox News, Relevant, Religion News Service, and others.

For more information, visit Brad Lomenick’s Website.

Contact Info for Brad Lomenick

Web address: https://bradlomenick.com

Travels from: Bristow, OK

Phone: (404) 931-2297

Contact:

 

Resources Mentioned by Brad Lomenick:

 

 

 

Dr. Ron Stotts

Episode 170: Overscheduled by Success – Featured Interview with Dr. Ron Stotts

Author of Overscheduled by Success

Dr. Ron Stotts talks with Bill Ringle on My Quest for the Best about how very successful leaders recognize the Hero’s Journey and make internal adjustments to create outstanding external results.

Key points that you’ll learn from this interview:

  • How Ron started his inner journey after leaving the Marines and seeking to make sense of the dozens of basic training buddies who never returned from Vietnam
  • An explanation of why it is so important to leave your comfort zone in order to grow as a person, and how staying stuck in your comfort zone limits your ability to make effective decisions for your business and your team
  • What your “big mind” is and how to find it.
  • Overcoming old limitations
  • Ron’s morning routine that helps him stay present with his celebrity clients

Interview Insights

Click to Read the Show Notes

2:32 How Ron went from being a Marine to following his inward journey. “I found I had to let go of all my training to be an all American boy was taking me.”

4:47 Details of Joseph Campbell’s “Hero’s Journey,” on leaving the comfort zone.

5:37 “I realized that comfort zone wasn’t comfortable for me any longer.”

6:08 “The hero’s journey is about taking your life up to the next level.”

6:59 How childhood experience affects the way humans act as adults, especially in regards to their choices and relationships.

7:36 Why people should “quit chasing the symptoms.” Symptoms are indicators of an opportunity to grow.

9:58 How Ron helped a client overcome his communication problems, specifically those surrounding how he communicated anger.

14:35 “Change begins to happen almost immediately.”

17:05 “We are nothing but energy. That’s physics, not metaphysics.”

18:07 Why lobsters, and humans, need to take the time to “shed their shell.”

19:24 Ron describes the Big Mind. – “The quieter my mind got, the more depth I had in my life.”

22:34 How Ron used Big Mind to create a $1M Japanese Garden.

24:01 “Most people think in terms of working harder. I think in terms of accessing different parts of who we are.”

26:30 “Money is not the answer.”

27:19 The source of why people so often sabotage their life, and why when you come up against roadblocks, it’s not necessarily a bad thing.

30:08 Some changes needed aren’t big changes, but small changes, that will make all the difference.

31:11 Ron’s morning routine for staying centered throughout his day.

Expert Bio

Dr. Ron Stotts was trained by some of the best in his field, with early mentors like Joseph Campbell, Buckminster Fuller, and other leaders of spiritual and personal growth. His service has evolved into working with those committed to their path and the influential leaders who have guided them along their way. While there are many who can help treat the symptoms of humanity’s deepest challenges, Ron’s unique work not only takes his clients to the deepest source of their challenges but guides them into transforming those challenges into great opportunities.

Ron lives in Santa Barbara, CA with his wife, Carol.

For more information, visit Dr. Ron Stott’s Website.

Contact Info for Dr. Ron Stotts

Web address: www.ronstotts.com

Travels from: Santa Barbara, CA

Phone:(805) 845-3881

Contact:

  

Resources Mentioned by Dr. Ron Stotts

Joseph Campbell's Hero's Journey

 

 

Episode 169: The One Percent Edge – Interview with Susan Solovic

Entrepreneur and New York Times Bestselling Author

Susan Solovic and Bill Ringle discussed how business leaders can find and exploit the one percent edge to stay relevant to their markets and outpace the competition on My Quest for the Best.

Key points that you’ll learn from this interview:

  • How early jobs in the family funeral home and waitressing motivated her to seek new opportunities and environments.
  • Secrets to effective business networking that you can use to stand out, get noticed, and gain business.
  • A way to gauge progress in building your brand online.
  • An example of the importance in cutting the dead weight in your organization.
  • The importance of a “no sacred cows” principle in your leadership.
  • Why the National Court Reporters Association is one of Susan’s favorite examples of re-envisioning your organization’s mission in the face of technology trends.

Interview Insights

Click to Read the Show Notes

2:10 How a negative experience working at a steakhouse encouraged Susan to think about making money differently.

3:51 Susan recounts how her mom’s entrepreneurial drive inspired her to become one too.

4:37 “If you have the guts to go out and do it on your own, go out and do it on your own.”

5:15 [On having the courage to leave the corporate world] – “You take the step and say I’m going to give this a try, and if it doesn’t work out, it doesn’t work out.”

5:55 The benefits of knowing your core competencies.

7:15 The steps Susan took to deal with the challenge of an assumed learning disability in middle school.

8:04 “Believe in yourself, know what you can do. No one should label you.”

9:06 How a lack of knowledge about how to run an internet company didn’t stop Susan from buying SBTV.com. The company would become one of the Hot Tech 100 companies of the year.

10:28 “The biggest thing that we did to build the business was getting collaboration.”

11:28 [On Networking] – “It’s not about selling, it’s about building that trust and rapport.”

13:29 Marketing used to be the message going out to consumers, and now it’s a two way street.

15:05 “We have so much access to data.”

16:40 Susan explains the significance of being authentic and connecting with your followers online.

17:22 How collaboration with other websites can bring more traffic to your website.

19:08 [The One Percent Edge] – “It’s about looking at your business on a regular basis…and about continuing to evolve on a regular basis.”

20:30 “You can”t be on the status quo, you’ve got to be on the status grow.”

20:49 The dangers of being married to our business operations.

22:40 “If you’re not willing to open up, I can’t help you.”

24:05 Susan describes the process of writing the book.

25:56 The trend of people wanting to talk about what’s happening, and being more accessible to having new conversations.

Expert Bio

Susan Solovic is an award winning entrepreneur, New York Times bestselling author, media personality, keynote speaker and attorney. Her new book is The One Percent Edge: Small Changes That Guarantee Relevance and Build Sustainable Success. Solovic is also the host of The One Percent Edge podcast.

For more information, visit Susan Solovic’s Website.

Contact Info for Susan Solovic

Web address: http://www.susansolovic.com/ 

Travels from: Jupiter, FL

Phone: (631) 539-4558

Contact:

  

Resources Mentioned by Susan Solovic:

 

 

 

Episode 168: The Map Will Appear When the Car is in Motion – Featured Interview with Clay Scroggins

Author, Pastor of North Point Community Church

Clay Scroggins talks with Bill Ringle on My Quest for the Best about the principles and pitfalls of how to lead when you’re not in charge.

Key points that you’ll learn from this interview:

  • The risk of leading by authority or title, even when you’re the CEO, manager, coach, or parent
  • How Clay defines influence and its relationship to leadership
  • The 4 behaviors that allow anyone to lead without authority.
  • The one characteristic to develop to help others see you as a leader.
  • How to become less defensive and more open to feedback.
  • The importance of uncovering someone’s true motivation because we’re not all motivated by the same incentives
  • The relevance of the GPS message that “the map will appear when the car is in motion.”
  • When you can have time to pursue your most important objectives, without interruptions from the phone, staff, or outsiders.

Interview Insights

Click to Read the Show Notes

2:28 Clay explains why leadership and authority don’t always go hand in hand.

3:32 How an internship at the Georgia State House crafted Clay’s young understanding of leadership and decision making.

4:43 “When you believe that you have to be in charge in order to lead, that even when you are in charge and you try to leverage that authority to try to get people to move, it will work in the short term, but it does not work long term.”

5:09 The essence of leadership is influence. – “[Leadership is the ability to inspire people to move in order to accomplish something that they may not even realize that they want to accomplish.”

5:52 “Because leadership is influence, some people are born with more instinctual traits that give them influence.”

6:30 “What are my behaviors today that are gaining me influence? And what am I doing that’s costing influence?”

8:15 First of the four big behaviors to cultivate more influence.

8:41 “The easiest way to lead yourself is to ask others exactly where you are…You can’t get to where you wanna be unless you know exactly where you are.”

12:21 “There are things about yourself that everyone else knows, and that you probably know, but you have no clue that they are as aware as they actually are.”

14:20 Why influence is a commodity.

15:03 “Solicited feedback is always easier than unsolicited feedback.”

19:02 “What we have to [ask] as leaders, as managers, whether we’re in charge or not…is what is the incentive that’s causing them to work, what is motivating them?”

20:44 How to motivate people who are happy in their current position.

22:52  The big behaviors that cultivate influence.

23:52 “Every one of us has to bring value to what we’re working on.”

24:26 “The most dangerous enemy to not being in charge is passivity.”

26:48 How Clay rewards leadership behavior.

28:15 Why our greatest fear of taking leadership actions is fear of doing it wrong. – “The map will appear when the car is in motion.”

29:32 “A part of our role when we’re not in charge is to manage the anxiety of our boss.”

31:12 “Nothing so conclusively proves your ability to lead others as what you do on a day to day basis to lead yourself.”

32:13 Clay describes the steps he took in order to not only start, but finish the book.

33:11 Clay’s tips and tricks for staying productive and on task.

Expert Bio

Clay Scroggins is the lead pastor of North Point Community Church, providing visionary and directional leadership for all of the Alpharetta, Georgia church staff and congregation. As the original and largest campus of North Point Ministries, ranked numerous times by Outreach Magazine as the Largest Church in America, NPCC averages over 12,000 people in attendance. Working for Andy Stanley, Clay has worked his way through many organizational levels of North Point Ministries and knows all too well the difficulties of leading with influence and not authority. Clay holds a degree in Industrial Engineering from Georgia Tech as well as a Master’s degree and Doctorate with an emphasis in Online Church from Dallas Theological Seminary. He lives in Forsyth County, Georgia, with his wife, Jenny, and their five children.

For more information, visit Clay Scroggins’s Website.

Contact Info for Clay Scroggins

Web address: https://clayscroggins.com/

Travels from: Alpharetta, GA

Phone: (404) 751-7117

Contact:

LinkedIn  

Resources Mentioned by Clay Scroggins:

 

Episode 167: How Creativity Remakes the World – Featured Interview with Anthony Brandt

Author, Director Professor of Composition and Theory at Rice University

Anthony Brandt talks with Bill Ringle on My Quest for the Best about how creativity is an untapped wellspring of ideas to enrich your life and business.

Key points that you’ll learn from this interview:

  • How making cards and gifts in his family growing up nurtured his belief in everyday creativity, which is why he still carries on this tradition in his family today.
  • How business leaders can harness the dynamic tension between what’s familiar and what’s new to improve products and services.
  • Examples of how to encourage creativity in the workplace, and when to recognize that you’ve gone too far and are making your people uncomfortable.
  • The importance of creativity in your company’s culture, and whether to concentrate on a dedicated team or to imbue creativity throughout the culture.

Interview Insights

Click to Read the Show Notes

1:08 Anthony describes one of the ways he and David co-author Eagleman initially connected.

1:41 How Anthony’s parents practice of restricting TV, and introducing construction materials, in the home encouraged his early creativity.

3:13 “From the moment I did something like playing the violin, I also wanted to make the music myself.”

4:15 Why hearing their piece rehearsed is such a joy for composers.

4:45 “David’s an amazing scientist. Not only does he do cutting edge research, but he’s also a best selling novelist.”

5:53 Bill tells off the collaborative efforts between Nikola Tesla and Thomas Edison

7:39 Why did Beethoven move to Vienna? – “He needed to be embedded in a culture in order to thrive as an individual creator.”

8:17 “There’s this virtuous loop between social engagement and the actions of our own imagination.”

10:06 Anthony describes the process of writing the book with David Eagleman.

10:38 “The only reason animals have memories is in order to better predict the future.”

11:01 [Exploration vs. Exploitation] – “Every animal. even if their in the most bountiful environment, they’ve got all the food they could ever want, will dedicate a certain amount of their life to exploring new environments.”

11:40 [The roots of creativity] – “Being able to think beyond the present moment and detach from reality and imagine alternative futures, that was where, evolutionarily, the seed of creativity was born.”

13:54 “It’s true that some examples of creativity exist in the wild, but they’re very anecdotal and they’re very limited.”

15:31 “[Creativity] is something that is absolutely normal. It is awe-inspiringly ordinary. “

16:55 Anthony’s steps for people who want to reconnect with their creativity. – “Whatever you can find that you can make yourself, do it yourself.”

18:29 “Creativity is too often presented as being all about novelty…human minds like to have one foot in the familiar and one foot in the unexpected.”

22:44 “One of the most dangerous concepts is that of the finish line.”

24:20 “How do you know when you’ve come up with a great idea?”

26:05 What companies can do to foster creativity in the workplace.

28:10 “There’s no doubt that creativity is risky.”

31:00 The importance of play not just for children, but for adults too.

33:13 Why composers are so deadline driven, and why it’s essential to create “intermediate deadlines” for yourself in the midst of a large project.

35:20 What Anthony uses to stay on track and productive.

37:12 “The smartest and the most successful people are the ones who are generating the most options.” 

Expert Bio

Composer Anthony Brandt is a Professor of Composition and Theory at Rice University’s Shepherd School of Music and Artistic Director of the award-winning contemporary music ensemble Musiqa. He and neuroscientist David Eagleman have co-authored “The Runaway Species: How Creativity Remakes the World” (“Essential and highly pleasurable reading”-Kirkus, “A refreshing and thought-provoking book”-Booklist ,”Beautifully produced, illustrated and written”–Nature). Dr. Brandt’s musical catalogue includes orchestral, chamber, vocal, theater, dance and television works, installation pieces and two chamber operas. Recordings of his music are available on the Albany and Crystal labels. His honors include a Koussevitzky Commission from the Library of Congress, grants from the National Endowment for the Arts, Meet-the-Composer, and the Houston Arts Alliance, and fellowships to the MacDowell and Djerassi arts colonies.

He has been a visiting composer at the Bremen Musikfest, the Universidad Veracruzana, the Bowdoin International Music Festival, the Baltimore New Chamber Festival, Cleveland State University and SUNY-Buffalo, and composer-in-residence of the International Festival of Music in Morelia, Mexico and Houston’s OrchestraX. Dr. Brandt has co-authored articles for the journals Frontiers and Brain Connectivity and is a contributing author to the upcoming Oxford Handbook of Music Psychology. He is also the author of the innovative free online music appreciation course “Sound Reasoning,” available at OpenStax.org. He is currently a co-investigator in a study of music and stroke recovery at Methodist Hospital’s Center for Performing Arts Medicine. Dr. Brandt has been awarded Rice University’s Phi Beta Kappa and George R. Brown Teaching Prizes.

For more information, visitAnthony Brandt’s Website.

Contact Info for Anthony Brandt

Web address: https://runawayspecies.com/

Travels from: Houston, TX

Phone: (646) 928-5999

Contact:

 Twitter LinkedIn

Resources Mentioned by Anthony Brandt:

Episode 166: The Everyday Joy of ‘I Get To’ – Featured Interview with Ted Larkins

Owner of The Get To Principle, LLC

Ted Larkins talks with Bill Ringle on My Quest for the Best about how to adopt a “get to” mindset and become more peaceful, productive, and satisfied in your everyday life.
Key points that you’ll learn from this interview:
  • The significance of the Dalai Lama’s advice that the purpose of life is to find happiness.
  • What happens when you start thinking in terms of “I get to” instead of “I have to.”
  • What an Indian man who lived in a 10 x 10 home with his wife and four children taught Ted about happiness.
  • What happened when a successful Tampa real estate agent started applying the “Get To” principles.
  • What matters to celebrities like Jon Bon Jovi when it comes to happiness.
  • Ted’s 15 minute daily morning practice that strengthens his mindset and creates a blueprint for success.

 

Interview Insights

Click to Read the Show Notes

1:49 How Ted’s parents passed onto him the ethic of “getting out and doing things.”

2:58 [Paraphrasing the Dalai Lama] – “The purpose of life, I believe, is to find happiness.”

3:28 “When you make the choice to be happy, it’s really powerful.”

4:25 The benefits of smiling more often.

5:30 The “30 second rule” of changing your mindset.

5:49 [The Get To Mantra] – “You say, ‘I get to do this,’ you smile, and then you do what you’re going to do.’”

7:08 The essential difference in mindset between “I have to” and “I get to.”

10:15 Why the kind of happiness Ted refers to isn’t a “Polyanna” kind of happiness.

13:08 How Ted’s experiences traveling through India helped him shape his worldview.

14:59 “When I’m deliberate about saying ‘I get to do this,’ the more in control I am of my life.”

15:49 “We all have our level of frustration and things like that, but we do have the choice.”

17:28 Ted recounts his work with Bon Jovi, and what it was like to get through the trust barrier.

18:49 “We’re born and then we die, and in between we get to do this thing called life.”

20:09 The point of the mindful movement.

21:43 [Ted describes his 3 month executive coaching process.] – “It helps take people from this mundane [mindset] or just going through the motions and brings them up to really experiencing life.”

22:30 Case study of a Florida business man who just wasn’t getting the most out of life.

23:45 [On writing Get To Be Happy] – “I had the best time.”

25:24 “I learned that just being focused and dedicated to something for 30 minutes a day, you can get a lot done.”

28:15 Ted’s daily exercise for staying happy and productive.

Expert Bio

Ted Larkins is an author, speaker, accomplished business executive and coach on happiness. Through his book and keynote talks, he shares the powerful Get To Principle, the ability to say “I Get To” as opposed to “I have to”. Ted also co-developed a leading entertainment licensing company in Tokyo, representing major movie studios that included Paramount Pictures, Sony Pictures, and 20th Century Fox. He’s worked on projects with Jon Bon Jovi, Jack Nicklaus, Mariah Carey, and many other artists. He is former Senior Vice President of the North American division of CPLG, one of the world’s leading entertainment, sport and brand licensing agencies. He is on the board of directors of the Licensing Industry Merchandise Association (LIMA), co-chairing the charity committee and sitting on the executive committee. He is a guest lecturer for the UCLAx Entertainment Studies and Performing Arts program.
Over a year and a half period, during his daily 4 hour train commute to work in Hollywood, he wrote the book, “Get To Be Happy: Stories and Secrets On Loving the Sh*t Out of Life. Ted lives with his wife of 22 years and their two children in Southern California.

For more information, visit Ted Larkins’ Website

Contact Info for Ted Larkins

Web address: http://www.tedlarkins.com

Travels from: Costa Meza, CA

Phone: (818) 261-8262

Contact:

LinkedIn  Twitter 

Resources Mentioned by Ted Larkins:

 

Episode 165: Lessons Learned after hosting over 410 TEDx Talk Speakers – Featured Interview with Ajit George

TEDx Wilmington organizer and Certified Dream Builder™

Ajit Mathew George talks with Bill Ringle on My Quest for the Best about his experience with running TEDx Wilmington and how the 410+ TEDx presentations have shaped and improved his life.
Ajit George

Key points that you’ll learn from this interview:

  • How his family of engineers and doctors served as “reverse inspiration” on his entrepreneurial career path
  • The story behind becoming the TEDx Wilmington founder in 2011, which now has showcased over 627 speakers and received over 6 million YouTube views.
  • Keys to delivering a great talk in 12-18 minutes (hint: requires 50 hours of rehearsal!)
  • Background stories on two standout TEDx presentations: Actor Yvonne Orjii on why she has decided to stay a virgin, a direct contradiction to her choice in screen roles; and Yolanda Schlabach, whose 2016 talk raised the awareness of sexual trafficking along Route 95 between Washington DC and New York to the attention of the Governor of Delaware for legislative action.
  • How Ajit’s experience as a TEDx host has made him a better listener for his life coaching clients.
  • The legacy project of creating a hydroponic garden center run by former prison inmates to provide organic produce to restaurants within 200 miles of Wilmington.

Interview Insights

Click to Read the Show Notes

1:51 Ajit tells about growing up in a family where all his cousins were either engineers or doctors and how it made him want to do the opposite. “I wanted to not take a safe route.”

2:50 Ajit recounts the four years he spent in India as a youth working in a children’s league, and how a key leader in the league helped develop his organizational skills.

4:08 “It’s ok to fail…and recovering from failure is almost as important as failing.”

5:33 How Ajit became involved with TED and TEDx

7:00 Ajit gives tips on how to put together a TEDx talk.

7:07 “People feel the need to put everything they know into a talk, which is a huge mistake.”

7:31 “What is that one idea worth spreading?”

9:15 [How to resist the urge to condense multiple ideas] – “Write down every idea [you] want to share in a TEDx talk, it doesn’t matter whether it’s one talk or multiple talks. Once [you] write it down on a sheet of paper, I then say, ‘What is the one idea of all those ideas on the sheet of paper you want to share with the world if you never got an opportunity to do a second TEDx talk?’”

10:09 “[TEDx Wilmington] no longer let anyone come without a lot of rehearsal…It’s a very conscious, determined process that we have.”

11:14 [Ajit explains why TEDx talks don’t allow notes] – “A good TEDx talk takes at least 50 hours of rehearsal.”

13:26 Ajit describes the organizational challenges of running TEDx.

15:02 What makes a fascinating TED talk.

17:12 “Often what we try to do is give a global platform to people who have great messages, but who are not getting them across.”

19:05 What it means to be a good life coach.

19:15 “You can only show them how to walk and give them the directions.”

20:33 “It’s much harder to get people to gracefully surrender something that they passionately believe in.” 

21:00 Ajit tells about his upcoming project Second Chances Farm, an organic farm where individuals recently released from prison will have a place to get back on their feet, and the goals he has for its development.

24:43 How Ajit became involved with doing work with Wilmington prisons through the organization Breaking Bread Behind Bars.

25:52 [On hiring individuals recently released from prison] – “There’s a huge shortage of labor force in the United States right now.”

27:50 [The importance of prioritization] – “The key is remembering that there’s no such thing as multi-tasking…so at the end of the day you have to decide if you make a list of 25 things, what’s the one thing that you must do today?”

Expert Bio

Ajit Mathew George is a TEDx organizer, certified Dream Builder™ Life Coach, creative marketer, serial entrepreneur, philanthropist, gastronaut, wine aficionado, and dream catcher who divides his time between Wilmington, Delaware and Virgin Gorda, British Virgin Islands. He has over 40 years of experience in creative marketing, strategic planning, and business development in many different areas ranging from broadcasting, non-profits, resorts, and real estate development.

Through Magic Dust, LLC, he helps organizations and individuals build their dreams, accelerate their results, and create richer, more fulfilling lives through Life Coaching, strategic marketing, and event planning. Over the years, Ajit has sprinkled his “magic dust” to create some magical events such as First Night Wilmington, Meals From the Masters Celebrity Chef’s Brunch, Evening With The Masters, Cellar Masters Wine Auction, Evening of Style, Black Tie Monopoly Tournament, Virgin Islands Winemakers Dinners, MidAtlantic Wine + Food Festival and TEDxWilmington.

As the organizer and executive producer of TEDxWilmington (www.tedxwilmington.com) Ajit organized six annual TEDxWilmington Conferences, the 2018 TEDxWilmingtonED Conference, the 2016 and 2017 TEDxWilmingtonWomen Conference, 2017 TEDxYouth@Wilmington and 18 TEDxWilmingtonSalons between 2014 and 2017 including a very special TEDx Salon inside a prison in July 2015. These 29 different TEDx events featuring 397 speakers from around the world who gave 375 TEDx talks. As of March 5, 2018, the TEDx talks given at TEDxWilmington had over 6.351.709 views on YouTube.

Ajit is the Chairman of the American Wine Society’s First State Wine Guild. He was also the founder of the MidAtlantic Wine+ Food Festival that in 2015 consisted of a series of 33 acclaimed food and wine events in 4 states over 4 days featuring 60 chefs + 23 winemakers from 6 continents. He organized this annual Wine + Food Festival for 4 years.

Ajit is the founder of Second Chances Farm LLC, which is creating an organic vertical farm in Wilmington, Delaware that will exclusively hire people re-entering society after completing their prison sentence.

For more information, visit Ajit Mathew George’s website.

Contact Info for Ajit Mathew George

Web address: http://www.tedxwilmington.com/

Travels from: Wilmington, Delaware

Phone: (302) 521-9769

Contact:

LinkedIn  Twitter 

Resources Mentioned by Ajit Mathew George:

TEDx Wilmington

Second Chances

TEDx Videos Mentioned

Sex Trafficking in the U.S.: Young Lives, Insane Profit | Yolanda Schlabach | TEDxWilmington

The wait is sexy | Yvonne Orji | TEDxWilmingtonSalon

 

 

Episode 164: Discovering Your Signature Brand for Iconic Advantage with Soon Yu

Author, Consultant, Speaker, Professor

Soon Yu talks with Bill Ringle on My Quest for the Best about his new book, Iconic Advantage, and what it means to develop a signature brand.

Key points that you’ll learn from this interview:

  • Why the ability to collaborate is such an essential skill for entrepreneurs.

  • How Yu helped a small company simplify their strategy so they could break into a competitive American market.

  • The benefits of looking for the highest point of entry in marketing.

  • The question he asks Fortune 500 companies to help them focus.

  • The special approach that longstanding successful companies have

 

Interview Insights

Click to Read the Show Notes

1:25 Yu tells about his early experience starting an Asian Funk Band.

2:08 “Even when met with odds that seem insurmountable, it didn’t stop us, we went out and created an Asian Funk Band.”

2:30 “I leaned on a lot of other folks and some of their skills and some of their ideas were basically how to figure out and make a shared vision work.”

3:25 [On his mother as his role model] – My mom decided to do everything she could to contribute to our ability to move to a new country and to acclimate.”

4:16 Yu tells about his move from Taiwan at 3 years old to Berkley, California.

4:39 [On his ideal client] – “Folks who are very interested in learning and have a high degree of curiosity, who know they have a lot of unique skills, capabilities, and experiences, but also are sort of seeking leveraged guidance.”

5:50 Yu tells about his recent work with a company who had a very interesting product and an even more interesting challenge – “Their key challenge was that they had a very distinctive product proposition, and a wonderful story because the products were all made based on empathy…their challenge was how do they come into a mature market and be the eighth competitor in that market?”

8:09 Yu explains the ins and outs of breaking into a complicated market by not going for the lowest hanging fruit.

8:39 “We help them focus on this idea of instead of going really broad, going really narrow.”

10:06 “Do you know which of your brands or your product franchises are delivering most of your profit? And of those, do you know which of them are truly iconic?”

11:47 “Take your cash cow, milk them, and butter them up.”

12:37 [On his inspiration for writing Iconic Advantage] – “I always veer towards wanting to do new things – new product lines, new initiatives, new technology…but what I learned over those 30 years was that I had a hard time commercializing new ideas.”

13:58 [On the approach that longstanding successful companies have] – “They took a lot of their shiny new ideas and applied it to franchises that had momentum.”

14:46 Yu explains that most companies don’t know what makes them iconic.

15:19 [Why it’s critical to keep people in love with your brand] – “Just like consumers fall in love with people, they also fall in love with brands. And just like people, when you fall in love with somebody, you don’t want to fall out of love with them. And if somebody’s in love with you, you’re not going to do things to hurt that relationship.”

15:35 “It’s critical for those of us who are caretakers of brands to take care of that relationship as a love relationship.”

15:59 Basics of the Iconic Brand Pyramid

17:18 “That’s where it starts off – What do you care about?”

17:39 “You want to be consistent about how you represent your personality.”

19:37 “There’s a lot of ways to find these signature elements, and it’s critical that you find those.”

20:09 Why it’s essential to reinforce and align.

21:16 The story behind Nike Air and their path to distinctive design.

22:28 Why it’s important for companies not to overlook the assets already inside of their organization.

23:50 Why an hour of true productivity each day is a goal worth seeking out.

24:42 “I have a very simple 3-5 year vision of what I want to accomplish.”

22:29 “When you leave the room, what fragrance do you leave the room with? What do people remember you for?”

Expert Bio

Soon Yu is an international speaker and bestselling author of Iconic Advantage: Don’t Chase the New, Innovate the Old.

He regularly consults business leaders on developing meaningful Iconic Signature Elements, Signature Moments and Signature Communication.

Yu most recently served as Global VP of Innovation at VF Corporation, parent organization to over 30 global apparel companies, including The North Face, Vans, Timberland, Nautica, and Wrangler. While at VF, Yu created a two-billion-dollar innovation pipeline, established three global innovation centers and initiated industry-leading design best practices.

Prior to this, he worked at The Clorox Company and Chiquita Brands, where he won company-wide awards for best advertising, best promotion and best new product, and gained industry recognition from the Webby Award, Favorite Website Award and Dope Award. He was also founder and CEO for numerous venture-backed startups, including Gazoontite, Promeo Technologies, and TWRL, and was recognized as a Northern California finalist for the prestigious Ernst & Young Entrepreneur of the Year award.

Yu is an adjunct professor at Parsons School of Design and often guest lectures at Stanford University, where he received his MBA and is active with the GSB Asian Alumni Association.

For more information, visit Soon Yu’s Website.

Contact Info for Soon Yu

Web address: www.soonyu.com

Travels from: Austin, TX

Phone: (336) 740-4223

Contact:

LinkedIn Twitter 

Resources Mentioned by Soon Yu: