Category Archives for "MQ4B Podcast"

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263: Merrick Rosenberg on understanding personality types of your team to influence better outcomes

Merrick Rosenberg, author of The Chameleon: Life-Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does

Merrick Rosenberg and Bill Ringle discuss making personality characteristics relatable, memorable, and useful day-to-day for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Knowledge of personality styles allows you to have greater understanding, empathy, and insight into dealing with your team, your customers, and other stakeholders.
• How you think, react, solve problems, and approach the world defines your creative expression.
• If managers are aware of the different behavioral traits, then difficult issues can be resolved before they turn into problems.

Tweet-Ready Insights from this Episode

Every organization contains individuals who prefer the status quo and if these individuals are in management positions, they can make everyday innovation and improvement impossible. >> #MQ4B Ep263 with Merrick Rosenberg… Click To Tweet How we communicate the necessary changes to these individuals is paramount. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet Rather than trying to change other people, we can draw the best out of them by helping them capitalize on their natural strengths. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet A person can be a game-changer in times of need or they will be the reason your top talent sticks around. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet As a manager, think about the styles of people that you're working with and create an environment where they can thrive. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet Take into account the personality styles of an entire organizations and its cultures to influence it better. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet DISC styles are about learning who you are and how to communicate better with others. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet When you satisfy a customer's needs, you get loyalty in return. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet Take responsibility for creating a culture that accepts people for who they are. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet Stand in the power of your personality style and face adversity authentically. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet Self-knowledge will give you an edge against detractors. >> #MQ4B Ep263 with Merrick Rosenberg (@MerrickR), author of The Chameleon Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Merrick shares the influence of his father’s example. [1:03]

• He shares how he applied the lessons he learned from his influencers [1:33]

• What sparked the idea of your book The Chameleon? [3:45]

• Does your model allow a combination of different personalities in one individual? [8:50]

• He talks about a dominant and secondary persona on how we relate to others changes based on the location/role [9:46]

• He explains the effect of working out of your style or role [10:50]

• Self-awareness and personal development [12:42]

• Case study [14:14]

• Shares a quote and comments about observing people without judgement [18:45]

• My Quest for the Best Lightning Round begins [22:51]

Subscribe to My Quest for the Best

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Merrick Rosenberg is a keynote speaker and thought leader on personality styles and team development. He co-founded Team Builders Plus in 1991 and Take Flight Learning in 2012. He is the author The Chameleon and co-author of Taking Flight!.
Merrick has taught more than 100,000 people how to incorporate the personality styles in their work and lives. The DISC training program that Merrick designed, Taking Flight with DISC was recognized as the Best Personality Styles Training Program in the United States by Corporate Vision Magazine.
As CEO of Take Flight Learning, he led his organization to be selected by the Philadelphia Business Journal as one of the Fastest Growing Companies and Best Places to Work in the Philadelphia area. Under his leadership, his company was selected as the New Jersey Business of the Year by NJ Biz magazine. He received his MBA specializing in Organizational Development from Drexel University who selected him as the Alumni Entrepreneur of the Year.
Merrick has also been recognized as the NJ CEO of the Year by AI magazine and Delaware Valley HR Consultant of the Year by the Society for Human Resource Management.
In addition to speaking at conferences and events for companies, Merrick has spoken to groups, such as: TEDx, Association for Talent Development, Society for Human Resource Management, Vistage International, Project Management Institute, International Society for Performance Improvement, Employer’s Council, American Society for Quality, President’s Club, Pharma Forum, and Young Associates.
Publications regularly seek Merrick’s input, as he has been interviewed by: New York Times, Fast Company, Fortune, Huffington Post, Forbes, Herald Tribune, Wall Street Journal, InformationWeek, Inc., Parents, and Glamour. Merrick is also a sought-after guest on radio and television shows. His articles have been featured in PopSugar, Tech.co, Training, T&D, Business News Daily, Young Upstarts, JollyBoss, HR.com, Sales & Marketing Management, and My Customer.
He has worked with people at all levels, from line staff to senior managers at more than half of the Fortune 100 companies in the US and around the world. He has worked with small and large organizations in a variety of industries: AAA, Adidas, Alstom Power, Aramark, Bank of America, Cross Blue Shield, Campbell Soup Company, Colgate Palmolive, Comcast, ExxonMobil, Ford Motor Company, General Electric, GlaxoSmithKline, Hewlett-Packard, InterContinental Hotels Group, Johnson & Johnson, L’Oreal, Lockheed Martin, Lufthansa, Nabisco, NBCUniversal, Nestle Purina, Novartis, PECO Energy, Pepsi, Philadelphia Eagles, Reliance Standard Life, Roche, Samaritan Hospice, Temple University, UnitedHealthcare, and Verizon. Merrick has also worked with government agencies, such as the Environmental Protection Agency, Interpol, Social Security Administration, US Forest Service, as well as the US Army, Navy, Air Force, and Marines.

Contact Info for Merrick Rosenberg

Web address: http://www.takeflightlearning.com/

Travels from: Greater Philadelphia, U.S.

Social Media Links

​Books Authored by Merrick Rosenberg

Resources Mentioned During the Interview

http://www.takeflightlearning.com/

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262: Scott Belsky, author of The Messy Middle

Scott Belsky, author of The Messy Middle

Scott Belsky  and Bill Ringle discuss The Messy Middle for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Self-awareness is the only sustainable competitive advantage in business.

• Hardship brings your teams together and equips you to endure for the long haul.

• Nobody wants to inflict pain on their team, but quick and controlled pain is better than a drawn-out infection.

Tweet-Ready Insights from this Episode

Identify and prioritise efforts with disproportionate impact. >> #MQ4B Ep262 with Scott Belsky (@scottbelsky), author of The Messy Middle Click To Tweet The Messy Middle: it’s not about the start and finish, it’s about the journey in between. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Avoid validation in the form of false positives. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet You should avoid ‘fake wins’, celebrating quick wins and progress milestones is important. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Focus on a specific problem whilst also churning through the omnipresent anxiety and uncertainty involved in building things. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Chapters help break down the long timescale it takes to build something extraordinary. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Everyone has an opinion, but few are willing to do something about it. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Never stop crafting the 'first mile' of your product’s experience. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Sound judgment, achieved through aggressive truth-seeking, is your most differentiating and deterministic trait. It’s all about being honest. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Explain why taking the action is essential to the larger mission and how important that mission is. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Self-awareness starts with the realization that when you’re at a peak or in a valley, you’re not your greatest self. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet Break the long game down into chapters. >> #MQ4B Ep262 with Scott Belsky(@scottbelsky), author of The Messy Middle Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Scott shares how he learned about his work ethic and personal empathy from his father, an orthopedic surgeon. [01:39]

• He shares how his father’s lessons had helped him when he was tired and unfocused as a young man. [2:49]

• Shares his experience as he wrote The Messy Middle. [3:29]

• He talks about the “relative joy of creating.” [5:04]

• How you define when you’re in a Messy Middle and how you orient others that this is part of the project [7:59]

• What are some effective ways to harness that conviction when leading your teams? [10:13]

• Scott imparts an experts about dealing with a long game and [13:39]

• He conveys how to effectively develop teams. [15:56]

• He discloses the consequences of fake wins at the expense of hard truth and how to move forward from it. [21:15]

• Scott comments about how to deal with your team truthfully in the context of Elizabeth Holmes’s very public and disastrous experience. [22:53]

• Scott imparts how he leads organizational change. [26:27]

• My Quest for the Best Lightning Round begins [28:50]

Subscribe to My Quest for the Best

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Scott Belsky is an entrepreneur, author, early-stage seed investor, and now serves as Adobe’s Chief Product Officer. Scott’s passion is to make the creative world more productive, connected, and adaptive to new technologies. He founded Behance, the leading online platform for millions of professionals in the creative industry to showcase and discover creative work, and served as CEO until Adobe acquired Behance in 2012.

Scott actively advises and invests in businesses that cross the intersection of technology and design, and help empower people. He is an early advisor and investor in Pinterest, Uber, Carta, sweetgreen, and Periscope as well as several others in the early stages.

Through his work as a founder and investor, Scott has become an advocate for technology and community initiatives that empower creative people and help businesses leverage the creative potential of their people. He is the author of two national bestselling books, Making Ideas Happen and The Messy Middle, and Scott founded 99U, a publication and annual conference devoted to productivity in the creative world.

Contact Info for Scott Belsky

Web address: http://www.scottbelsky.com/

Travels from: New York, NY

Social  Media Links:

​Books Authored by Scott Belsky

Resources Mentioned During the Interview

• Scott’s professional website http://www.scottbelsky.com/
• Fred Wilson, VC investor
• Bad Blood: Secrets and Lies in a Silicon Valley Startup by John Carreyrou
• Ben Silbermann, founder of Pinterest
• Teresa Amabile, PhD, the Edsel Bryant Ford Professor of Business Administration and a Director of Research at Harvard Business School. The Progress Principle.

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261: Steve Herz, using authority, warmth, and energy to get exceptional results

Steve Herz, author of DON’T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional

Steve Herz and Bill Ringle discuss the importance of honest, constructive feedback to improve performance for small business leaders and their teams.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• If you’re looking to change the trajectory of your career, know that it’s often a small tweak or adjustment that’s needed.
• Embracing hard truths and critical feedback is the path to achieving your fullest professional and personal potential.
• Uncertainty is deeply unsettling, and more than ever before, people need their leaders to communicate about what is happening with authority, warmth, and energy.

Tweet-Ready Insights from this Episode

It's about having a lot of motivation, having a routine, being diligent, and responsible for self and others as a basis of success. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority,… Click To Tweet When you see other people in your life who are successful and you have these working models, it seems very possible and less difficult to succeed. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using… Click To Tweet Don't get caught up on this vortex of mediocrity. Demand more from yourself. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet You are resilient. Receiving honest, constructive feedback is as an opportunity to improve. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet If you can trust the evaluations provided to you by your boss, how are you ever going to truly improve? #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet As we’ve all witnessed, the most important thing now is to have consistent and accurate communication. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Positive feedback, and hearing 'yes' all of the time, isn't HONEST feedback. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet The only way to find out what you're truly made of and reach your utmost potential is stop simply accepting 'yes' whenever, and wherever, they're being handed out. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR… Click To Tweet A 'no' can be your compass, your guidepost, let it direct you towards your areas that require further development. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to… Click To Tweet When striving for growth and improvement, you must not only be willing to accept criticism but seek it out. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Your communication, impression making, and trust-building — these skills will propel you to the next level. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Crisis communication requires three key elements: the authority you exhibit, the warmth you convey, and the energy you exude and bring out in others. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER:… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• He shares how his Dad started a law firm and modeled success. [01:28]
• These are the qualities that it took to be successful in your own firm. [02:35]
• Steve talks about role models and visualization [05:11]
• What he hoped the title of the book would convey. [05:44]
• 3 elements that help people stand apart [07:34]
• Talks about his purpose for his book [10:28]
• He shares Joe Tory’s success story as he served the as the NY Yankees manager under owner George Steinbrenner for 12 seasons [12:34]
• What people have to realize in order to elevate the importance of warmth in their careers [17:40]
• Clarity in recommendations [20:38]
• How to get the constructive feedback to help you improve [22:59]
• Coach Tom Coughlin’s success story at the NY Giants [26:48]
• A lesson from deep listening that comes from being able to watch a very well-written TV dialogue [33:24]
• My Quest for the Best Lightning Round [34:42]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

The President and Founding Partner of IF Management, Steve Herz believes that anything is possible.

Just a few years ago, Steve was a portly fellow, about thirty pounds overweight, who could not swim. Undaunted by a lack of physical gifts, he set about to compete in the treacherous Gulf Coast Triathlon in Panama City, Florida. Shedding his extra girth while learning to swim, he met the six-foot waves, the 90-degree temperatures, and completed the prestigious Ironman qualifier in just under seven hours; all the while raising nearly $12,000 for the Leukemia Society and being voted Most Inspirational member of the Team in Training.

That spirit has propelled Steve his whole life. As an undergraduate at the University of Michigan in the mid-80’s Steve took on the entrenched student government and its powerful SAID party with an insurgent campaign forming his own ACTION party and littered the campus with the slogan, “Enough SAID, It’s time for ACTION.” Despite suffering a landslide loss, he continued his political career at Vanderbilt Law School. In Nashville, Steve began a crusade for the underdog, representing indigent criminals while working for the Nashville Public Defender.

After law school, Steve joined the Athletes & Artists division of the Marquee Group, then joined forces with Geller Media Management before starting If Enterprises in 1996. In the summer of 2000, If Enterprises was re-named If Management to reflect the broad range of goals of the company and its clients. As President of If Management, Steve has been a frequent contributor on CNBC, CNN, and Court TV, on a myriad of major issues, including those involving Marv Albert, Latrell Sprewell, and Jayson Williams. Additionally, he has served as a guest lecturer at NYU’s School of Continuing Education.

Contact Info for Steve Herz

Web address: https://stevenherz.com/

Travels from: New York, NY

Social Media Links

​Books Authored by Steve Herz

Resources Mentioned During the Interview

• https://stevenherz.com/
• https://www.ifmanagement.com/

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258: Ryan Gottfredson, How mindset dynamics unlock your performance and growth potential

Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership

Ryan Gottfredson  and Bill Ringle discuss insights into success mindsets so you can be the best version of yourself and bring out the best version of your people for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Leaders need to create a habit that activates and exercises their positive mindset neural connections on a repeated basis.
• The more likely reality is that they are unaware of their mindsets that are causing them to process and behave in ways that they think are “best,” but are really suboptimal.
• Researchers have found that 90% of our thinking, feeling, judging, and acting are driven by our non-conscious automatic processes.

Tweet-Ready Insights from this Episode

Leadership is more than doing the right things, it’s about being a certain type of person.#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership Click To Tweet We possess a growth mindset when we implicitly believe that we and others can change, develop, and improve our talents, abilities, and intelligence.#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking… Click To Tweet We possess a fixed mindset when we implicitly believe that we and others cannot change, develop, and improve our talents, abilities, and intelligence. #MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking… Click To Tweet Our mindset is foundational to everything that we do because how we see the world shapes how we think, how we learn and how we behave. #MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success… Click To Tweet People with a growth mindset believe they can grow, learn, and develop. That becomes their focus. Rather than looking good, they are focused on excelling and performing. #MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets:… Click To Tweet The single most important factor to success is having a growth mindset. If we can’t face challenges in a healthy way we will never reach success. #MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking… Click To Tweet Creation and elevation require problems because that is how we elevate our game. #MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership Click To Tweet Self-limiting thoughts are ones that are black and white, either/or, have or have not, instead of seeing the rainbow of possibilities for oneself.#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking… Click To Tweet Repeated activation of our positive-mindset neural connections will help us change our mindsets.#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership Click To Tweet When we are self-focused, we have a hard time recognizing the impact of our decisions upon others.#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership Click To Tweet If we are closed minded and we feel like we are right or that we need to be right we are going to limit ourselves from taking on the ideas and suggestions of others#MQ4B Ep258 with Ryan Gottfredson, author of Success Mindsets: Your Keys… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Brian shares the importance of Michael [01:30]
• Can you remember a time when you were growing up when you had an experience that was difficult and you reflected back and thought what would Michael do? [03:54]
• Key principles of a mindset and how it differs from attitude, thinking, nature, or disposition [06:56]
• The mindsets you need to be successful [08:38]
• Four pairs of mindsets critical for success [10:32]
• What mindsets leaders need to have [13:09]
• Pixar and Ed Catmull’s leadership style [18:57]
• My Quest for the Best Lightning Round [21:22]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Ryan Gottfredson, Ph.D. is a mental success coach and cutting-edge leadership consultant, trainer, and researcher. He helps improve organizations, leaders, teams, and employees by improving their mindsets.

Ryan is currently a leadership and management professor at the Mihaylo College of Business and Economics at California State University-Fullerton (CSUF). He holds a Ph.D. in Organizational Behavior and Human Resources from Indiana University.

He has helped dozens of organizations (including CVSHealth, Deutsche Telekom, and Mondelez) enhance the mindsets of their leaders, managers, and employees to make sure they more fully capture their potential.

Contact Info for Ryan Gottfredson

Web address: https://ryangottfredson.com/

Travels from: Anaheim, Ca

Social Media Links

​Books Authored by Ryan Gottfredson

Resources Mentioned During the Interview

• Mindset Assessment Tool

• Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership

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257: Gaining the competitive advantage to dominate your markets from Amanda Setili

Amanda Setili, author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets

Amanda Setili  and Bill Ringle discuss Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Fearlesss growth is about how you can give up control to your employees, customers, to others in your organization but as a result actually have more eyes and ears looking out for you, helping you to be successful.
• Companies that can get comfortable in uncertainty can actually create a huge competitive advantage for themselves.
• Uncertainty creates opportunities to pull ahead of the competition and stay ahead.

Tweet-Ready Insights from this Episode

Comfort and being able to operate in an uncertain environment is a huge competitive advantage. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate… Click To Tweet Breaking down the uncertainty into pieces and saying what could happen within each parameters can help increase comfort in uncertainty. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay… Click To Tweet Choose the right customers to collaborate with: forward-thinking, demanding customers. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your… Click To Tweet Fast feedback is the most important thing to be able to stay up to date with your market. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your… Click To Tweet Make it easy for customers to contribute to forums on solving problems so that in the end you learn things about your products that you didn't know. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New… Click To Tweet Trust can enable you to move so much faster because everyone knows their role, everyone is committed to the same goal, and are truthful to each other about what we can and cannot do. #MQ4B Ep257 with Amanda Setili (@AmandaSetili),… Click To Tweet It's the leaders' responsibility to make everyone is comfortable in voicing their ideas freely. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and… Click To Tweet Plan for the scenarios that may occur. You’ll be more aligned and prepared for whatever happens if you’ve mentally rehearsed the possibilities with your team.#MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The… Click To Tweet Teams that have talked frankly about the scenarios that might unfold can interpret events more rationally when those events do occur. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay… Click To Tweet Monitor and respond to emotional trends in your customer base. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets Click To Tweet Communicate constantly, and take explicit steps to build trust among team members. #MQ4B Ep257 with Amanda Setili (@AmandaSetili), author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Insight into the choice of title phrasing. Why do you pick the word “fearless” to use your book’s title? [01:43]
• How giving up a degree of control to gain a degree of control works in practice [02:50]
• How people can thrive in reaching their growth goals in the face of fear and uncertainty [05:09]
• Something practical people can do in order to increase their comfort in amid uncertainty [06:02]
• What you want executives to have in mind to understand their customer in order to prepare for fearless growth [09:43]
• An example of a company who’s leadership that embrace this notion of finding out what the demanding customer wants [12:33]
• The “Feedback Loop” [14:50]
• Trust and its importance to how fast a company can move when pursuing fearless growth [19:49]
• How everyone in a meeting might be willing to voice their ideas without fear [psychological safety] [21:52]
• Behaviors that executives can review and see if they are present in their interactions with other leaders in the company [24:12]
• Amanda shares ways to build more trust with customers [26:43]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Amanda Setili is president of strategy consulting firm Setili & Associates. An internationally acclaimed expert on strategic agility®, she gives her clients—including Cardinal Health, Coca-Cola, Delta Air Lines, The Home Depot, UPS and Walmart—unbiased and laser-clear advice on how to respond quickly and intelligently to a changing marketplace.

Setili has advised organizations in industries as diverse as consumer and industrial products, financial services, technology, non-profit, and retail. Her work has taken her throughout North America, Europe and Asia.

Before starting Setili & Associates, she served as director of marketing for Global Food Exchange, consulted for McKinsey & Company (where she planted seeds that became the firm’s Kuala Lumpur office), served as chief operating officer of Malaysia’s leading Internet services company, and developed products and optimized manufacturing operations for Kimberly-Clark.

Setili is author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets (Career Press, 2017) and The Agility Advantage, How to Identify and Act On Opportunities in a Fast-Changing World (Jossey-Bass, 2014).

Setili served as an adjunct professor at Emory’s Goizueta Business School. She earned her degree in chemical engineering from Vanderbilt, and her MBA, with distinction, from the Harvard Business School. She is past president and board chair of the Harvard Business School Club of Atlanta.

Contact Info for Amanda Setili

Web address: www.setili.com

Travels from: Atlanta, Georgia

Social Media Links

​Books Authored by Amanda Setili

Resources Mentioned During the Interview

• www.setili.com

• https://www.linkedin.com/in/amandasetili/

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259: Lessons from the trenches in perseverance and reinvention from Matt Sweetwood

Matt Sweetwood, author of Leader of the Pack: How a single dad of five led his kids, his business and himself from disaster to success

Matt Sweetwood  and Bill Ringle discuss the qualities of purposeful perseverance and personal reinvention for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• The absolute best way to ensure long term survival and success is to continuously work on reinventing your business. The time you need to reinvent your business is when you have the most market share, momentum, resources and infrastructure to be a leader in a new business.
• The mistake that I think a lot of people make is that they wait until it’s too late in order to reinvent their business.
• We can win our kids, raise them to be happy and healthy people and manage to have a big, fun, and exciting life while we are doing so.

Tweet-Ready Insights from this Episode

The absolute best time to reinvent your business is when it’s at its peak. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet Recognize there may be a problem ahead even when things are going well. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet Use the expert knowledge you have of your business and industry to come up with a new way of doing things or an idea no one has thought of before. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet If you wait until you have problems, your business is on the decline, or competitors are appearing, most likely it will be too late.#MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet Identify those things so you can understand the assets you have which will allow you to pivot and reinvent the business. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet Do one thing positive to advance the circumstances and eventually your circumstance gets better. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack: How a single dad of five led his kids, his business and… Click To Tweet You should start reinvention today, before your company ends up in the graveyard of great companies that failed to react in time. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet Putting myself in shape, being organized, combining the personal and the business together in one life plan made it all work. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet You can have a great business and great personal life if you take the time to learn how to put it together. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet The real lesson that I learned throughout my career is that you never want to stay stationary in your business.#MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack: How a single dad of five led his kids, his… Click To Tweet If you want to communicate and connect with people, you need to be able to relate on their terms. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet People is number one because people are your number one asset. #MQ4B Ep259 with Matt Sweetwood (@MSweetwood), author of Leader of the Pack Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• What reinvention means to you. [2:05]
• Characteristics of reinvention [3:38]
• How he reinvented Unique Photo to avoid its demise as digital cameras became commonplace [07:41]
• Pivoted from B2B to B2C business [11:02]
• His personal challenges while facing reinvention with companies he’s run [14:58]
• Talks about manning up for his kids [18:40]
• How he found strength to overcome personal and business challenges [19:49]
• Talk about how he added million users on the Bebe platform [24:52]
• Consistency matters especially for brand [28:01]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio

Matt Sweetwood is the CEO of Lux Now, a website that brings luxury goods into the sharing economy. Before Matt went to Unique Photo, a brick and mortar camera store in New Jersey. In his 29 years as CEO, Matt took Unique Photo from $1M in ARR to over $100M.

Matt is also the author of Leader of The Pack, a memoir that was a number one best seller in the self help category. Leader of the Pack tells the story of how suddenly becoming a single father to five children made him a better person, leader, executive, and as you would hope, person.

Contact Info for Matt Sweetwood

Web address: https://luxnow.com/

Travels from: Miami Beach, FL

Social Media Links

​Books Authored by Matt Sweetwood

Resources Mentioned During the Interview

• https://luxnow.com/

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260: Mike Robbins on the power of authentic appreciation of team members

Mike Robbins, author of WE’RE ALL IN THIS TOGETHER: Creating a Team Culture of High Performance, Trust, and Belonging

Mike Robbins and Bill Ringle discuss principles and examples of authentic appreciation, strong leadership, even when operating remotely, and the mindset qualities that allow and inspire high performance.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Get Mike Robbins’ book,
We’re All in this Together,
on Amazon and then
go here to claim your special bonuses for supporting his work during this launch week!

Tweet-Ready Insights from this Episode

In the midst of all of the fear, worry, intensity, disruption, and uncertainty of the moment, one of the best things we can do right now is to be kind to ourselves and others. #MQ4B Ep260 with Mike Robbins (@mikedrobbins) Click To Tweet The more openly you communicate, the less likely people on your team are to make up stuff that is unproductive and unhealthy. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet In competitive environments, there's so much pressure to win, that most of us at certain times in life have cheated in some way. #MQ4B Ep260 with @mikedrobbins Click To Tweet The more open you are to trying and doing new things with a growth mindset, the better it will be for you, your team, and everyone around you. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet Most of us are more than happy to help others, but we have a harder time asking for help. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet I’ve learned that there are two things that separate good teams from great ones: authenticity and appreciation. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet Ask how they are doing and really listen. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER: Creating a Team Culture of High Performance, Trust, and Belonging Click To Tweet Now more than ever it’s important to check in with the people on your team. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet Feedback is hard to both give and receive, although it’s necessary for our growth and development, individually and collectively. #MQ4B Ep260 with Mike Robbins (@mikedrobbins) Click To Tweet We are so much stronger and more resilient than we think we are. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet There are really only two things we can control: our attitude and our effort. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER Click To Tweet Learning to embrace loss and grief is essential to our growth, development, healing, and success in life. #MQ4B Ep260 with Mike Robbins (@mikedrobbins), author of WE’RE ALL IN THIS TOGETHER: Creating a Team Culture of High Performance,… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Mike shares how his mother supported him as a young athlete while managing a single-parent household. [2:01]
• Talks about the values he learned from his mom that influence his speaking, writing, and consulting even to this day. [4:47]
• He shares his view on the the important mindset traits common between sports, business, and life. [8:38]
• Mike discusses his perspectives on failure that he gained as a lifelong athlete. [12:07]
• Mike responds to the question: What do you think business leaders need to adopt in order to be successful during this time? [14:55]
• Really connecting with others. [20:18]
• Explores the stages of grief, and how loss is common in business and in life. [31:14]
• My Quest for the Best Lightning Round begins. [49:16]

Subscribe to My Quest for the Best

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Social Media Links

​Books Authored by Mike Robbins

Resources Mentioned During the Interview

• Mike Robbins Official website – speaking, books, and consulting
• Carol Dweck | Mindset: The New Psychology of Success 
• Jon Gordon’s website | MQ4B Episode 232 interview with Jon Gordon
• Stanford University
• Kansas City Royals

Learn More — TED Talks by Mike Robbins

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256: Megan McNealy, author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success

Megan McNealy, author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success

Megan McNealy and Bill Ringle discuss concrete, unexpected, and inspiring ways to leverage body, mind and spirit well-being to achieve personal and small business success – especially in challenging and even crisis-level environments.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Top business leaders actually leverage well-being by “protecting the asset” (their body, mind, and spirit) to amplify success and allow themselves to show up with more power. Rather than burning out, they RISE.
• With the body, mind, and spirit core optimized, not only their time but also their potential is leveraged, and thus we are seeing evidence of astonishing accomplishment professionally and personally.
• A full-blown crisis – even a pandemic – can actually uplevel every area of your life if you approach it with a specific, leveraged, carefully planned strategy.

Tweet-Ready Insights from this Episode

If your focus is on the small things, you’re missing the big picture. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success Click To Tweet Well-being absolutely can be leveraged for business success. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success Click To Tweet You don’t need to be successful before you can focus on your well-being. In fact, it might be the fuel that gets you there. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel Click To Tweet Your 'vibration' is the frequency of your essence – the energy you are giving off and the energy coursing through your body. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders… Click To Tweet JOY still matters. It’s like a vitamin coursing through your veins and we all need it right about now. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for… Click To Tweet Prioritize your well-being. It’s something you CAN do. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success Click To Tweet What brings YOU absolute peace and tranquility? The answer is your key to recuperating, recharging, and up leveling yourself. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders… Click To Tweet YOU also need an 'offset' not only because you’ve earned it but also to PROTECT the ASSET- remember our greatest asset is our well-being. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top… Click To Tweet Exceptional executives don’t waste time, and well-being saves them time. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success Click To Tweet You can DO well and BE well simultaneously. Well-Being DRIVES Success. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for Success Click To Tweet Be intensely mindful. Give your full focus to the task at hand – do one thing at a time, and do it well. >> #MQ4B Ep256 with Megan McNealy (@megan_mcnealy), author of Reinvent the Wheel: How Top Leaders Leverage Well-Being for… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Megan shares her early inspiration. [2:08]
• An example when open-mindedness had helped. [2:50]
• The shocking difference between living with burnout vs. vibrant well-being. [3:53]
• Megan talks about how she get to conceptualizing 18 steps to reinvent and uplevel herself [7:52]
• Prioritizing your well-being [11:39]
• Owning your personal truth and its key to your natural power [16:43]
• “Tune your focus” and its application to the Covid-19 situation [21:50]
• My Quest for the Best Lightning Round begins [25:09]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Megan McNealy has devoted her career to helping others reach their highest potential in their personal and professional lives.

She is an award-winning, 22+ year Senior Vice President and Wealth Management Advisor at one of the largest financial firms in the world.

Megan is simultaneously an impact entrepreneur and a prominent well-being thought leader who founded Well-Being Drives Success, a multi-faceted platform designed to serve those in our workforce who strive for exceptional wellness and extraordinary success.

Megan authored Reinvent the Wheel: How Top Leader Leverage Well-Being for Success and her work has been featured in the UK Telegraph, Fast Company, Chief Executive, Thrive Global, Business Insider, and on the Mindvalley Podcast to name a few.

Reinvent the Wheel was also featured on the Top 20 Must-Reads of 2019 in Forbes and won a Silver Medal from Axiom Book Awards.

As a survivor of three chronic illnesses (two autoimmune diseases and cancer), Megan promised herself that if she healed herself she would dedicate the rest of her life to service and impact.

Contact Info for Megan McNealy

Web address: https://www.meganmcnealy.com/

Travels from: Moraga, CA

Social  Media Links:

Books Authored by Megan McNealy

Resources Mentioned During the Interview

• www.meganmcnealy.com

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254: Atta Tarki, author of Evidence-Based Recruiting

Atta Tarki, author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring Practices

Atta Tarki and Bill Ringle discuss evidence-based recruiting methods and practices for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• It’s not about having the right strategy or the right operating model alone – you have to have the best talent onboard.
• Employing a fresh approach to hiring can enable an organization to do things both better and differently to beat the competition.
• You will find better candidates by recruiting individuals who derive satisfaction from other aspects of the work than the compensation alone.

Tweet-Ready Insights from this Episode

By focusing on finding that extraordinary talent you could help create that value for your company.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through… Click To Tweet Most business professionals rely too heavily on their intuition when making hiring decisions.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through… Click To Tweet Evidence-based method relies on a more balanced approach —drawing on both quantitative and qualitative information.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star… Click To Tweet Hundreds of companies are building up their people-analytics teams to improve the accuracy of their hiring predictions.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of… Click To Tweet Changing to an evidence-based recruiting process requires a time and monetary investment.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through… Click To Tweet Even if companies do believe that poor hiring decisions are costly, they don’t believe they can improve their hiring results in any meaningful way.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting:… Click To Tweet Some companies think it’s more effective to hire average performers and train them to become top performers.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star… Click To Tweet Hiring mistakes are costlier than they seem at first glance because the direct costs of a bad hire are usually just the tip of the iceberg.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to… Click To Tweet Companies don’t believe poor hiring decisions are all that costly.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring… Click To Tweet While estimates vary quite a bit, most experts agree that the cost of a bad senior-level hire at least equals the position’s annual salary.>> #MQ4B Ep254 with Atta Tarki (@AttaTarki), author of Evidence-Based Recruiting: How to… Click To Tweet

Interview Insights

Show Notes from this Episode

• Atta shares his inspiration and lessons learned. [1:32]
• Do you think that influence was prevalent or present when you are deciding on what to pursue in college [2:43]
• He described how extraordinary impact matters. [4:32]
• Atta’s  perspectives on recruiting high-stakes top executives [6:05]
• What high-level poker players and well-hired executives have in common. [7:21]
• Thoughts on forming an effective hiring committee, following the “money ball” approach to recruiting [8:49]
• How to determine if a potential employee has a high ethical standard. [12:17]
• Contrasting antiquated hiring methods vs. evidence-based hiring methods [15:01]
• Atta discussed traits of extraordinary candidates [19:50]
• He advises to hire missionaries not mercenaries [20:54]
• My Quest for the Best Lightning Round begins [30:04]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Atta Tarki is the author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring Practices (McGraw-Hill; February 7, 2020).

He is also CEO and Managing Director of ECA, a 120-person specialized executive search firm. He leads ECA’s Private Equity and Venture Capital practice, where he supports PE-owned, VC-owned and other high growth companies with filling C-level positions.

Prior to founding ECA, Atta spent six years as a management consultant at L.E.K. Consulting.

Contact Info for Atta Tarki

Web address:https://www.eca-partners.com/

Travels from: Santa Monica, CA

Social Media Links

​Books Authored by Atta Tarki

Resources Mentioned During the Interview

• www.eca-partners.com

• Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring Practices

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253: Michael Huggins, author of Going Om: A CEO’s Self-Discovery Behind Bars

Michael Huggins, author of Going Om: A CEO’s Self-Discovery Behind Bars

Michael Huggins  and Bill Ringle discuss Going Om: A CEO’s Self-Discovery Behind Bars for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• With the right perspective, adversity evolves into wisdom.
• Determine what’s the overall culture of the company when it comes to adversity: fight or flight.
• As a business leader, we really don’t take the time to understand what other obligations are imposed upon us.

Tweet-Ready Insights from this Episode

I was following everybody else's thoughts instead of my own and going through this process, which I admit is pretty extreme. There were a lot of life lessons in there.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of… Click To Tweet We are not defined by one thought or action. All of life's events makes us who we are.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery Behind Bars Click To Tweet Acknowledge your situation and surrender to the truth.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery Behind Bars Click To Tweet Like how to deal with life circumstances in a way so we can navigate and connect our passion and our skillset in a truly fulfilling way; even if it's not, maybe what's seen as conventional to others or a certain group.>> #MQ4B… Click To Tweet Truth gives you the power to shed the burdens, fears, and misconceptions that hold you back from living an authentic life.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery Behind Bars Click To Tweet Life is one long yoga flow. We transition from one pose to another, and the poses eventually seep into our core being, freeing us from self-judgement.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's… Click To Tweet Better is not something that you wish for or something that happens to you. The only way things get better to you is when you get better.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery… Click To Tweet Stay mindful of yourself and those around you in thinking about what connects us all. Not everyone follows the same path, but we are all part of this world together.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of… Click To Tweet No matter who’s criticizing you, stay true to yourself, as you’re the one who decides the path forward. Stay focused on what will make you better yourself.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A… Click To Tweet The certainty of uncertainty should provide the freedom to face our fears.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery Behind Bars Click To Tweet Even when you may not know what’s next, building up the courage to face your fears will free you to discover more about yourself and what you can conquer.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A… Click To Tweet Discomfort can lead to the most positive change by moving past judging ourselves.>> #MQ4B Ep253 with Michael Huggins (@md_huggins), author of Going Om: A CEO's Self-Discovery Behind Bars Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Michael shares her inspiration and how he inspired him. [1:18]
• What was the message you got from him? [2:15]
• What’s your perspective on the role of being a responsible corporate officer and how people should view it? [4:24]
• He talks about what people should look for and investigate about their culture in supporting a proper level of responsibility in their business [7:34]
• What is your lowest point during this part of your life? [13:50]
• Shares how he navigate through the experience of being imprisoned and his positive mindset [15:44]
• My Quest for the Best Lightning Round begins [18:38]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Mike Huggins is a Wharton MBA graduate, CPA and former COO who ran a $2 billion business but ended up going to prison for as Responsible Corporate Officer misdemeanor for illegal activities that occurred under his watch but which he didn’t’ know about. He’s the author of Going Om – A CEO’s Self-Discovery Behind Bars (released on January 15, 2020)

Coming out of prison he turned down lucrative job offers and started the Transformation Yoga Project, a non-profit organization, and goes back into prisons working with incarcerated men to provide practical tools for them to help navigate life’s challenges both inside prison and when they are released back into the community.

Contact Info for Michael Huggins

Web address: goingombook.com

Travels from: Avondale, PA

Social  Media Links:

​Books Authored by Michael Huggins

Resources Mentioned During the Interview

• www.mdhuggins.com

• Going Om: A CEO’s Self-Discovery Behind Bars

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252: Harvey Mackay, author of You Haven’t Hit Your Peak Yet!

Harvey Mackay, author of You Haven’t Hit Your Peak Yet!

Harvey Mackay and Bill Ringle discuss “You Haven’t Hit Your Peak Yet!” Harvey’s perspectives and advice for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Taking care of customers is taking care of business, which is why you need to create a service culture.
• The single greatest mistake a manager can make is to hire the wrong person. 
• You cannot build a business with a revolving door.

Tweet-Ready Insights from this Episode

Rivalries and opposition make you better and lead to creativity and innovation, which are critical for growth.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet When it comes to getting hired, the most important thing to remember is that getting a job is a job.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Of all the human failings that can destroy a person or a business, arrogance is the deadliest.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Find out how adversity can be your best friend.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Use humility in your successes to make good business partners.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet There is no substitute for quality. Doing something that’s good enough never is. You need to do it right the first time.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Success is the difference between working hard and hardly working.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet It’s important to do things right the first time to gain trust.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Ethics is about what is right, not who is right.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet If I had to name the single characteristic shared by all the truly successful people I’ve met in my lifetime, I’d have to say it’s the ability to create and nurture a network of contacts.>> #MQ4B Ep252 with Harvey Mackay… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Who influenced or inspired Harvey growing up. [02:02] 

• How did you realize that sharing your business knowledge and experience is your calling?

• Some the milestones that really changed the trajectory of the business. [07:43]

• Explanation of the HIRE acronym. [13:15]

• What it is like to interview for a job at the Mackay Mitchell Envelope Co.[15:32]

• Harvey’s philosophy on networking. [19:44]

• What do you say about people who wonder about ‘how can you trust others’? [30:58]

• My Quest for the Best Lightning Round begins [35:57]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Harvey Mackay has written seven New York Times bestselling books, three reached #1, and two were named by the New York Times among the top 15 inspirational business books of all time – Swim With The Sharks Without Being Eaten Alive and Beware The Naked Man Who Offers You His Shirt.

His latest book, You Haven’t Hit Your Peak Yet!, came out Jan. 29, 2020.

His books have sold 10 million copies in 80 countries and have been translated in more than 50 languages.

Harvey is a nationally syndicated columnist whose weekly business advice appears in 100 newspapers and magazines around the country.

He was named one of the top five speakers in the world by Toastmasters International and speaks to corporate audiences around the world.

Harvey is chairman of the $100 million MackayMitchell Envelope Company in Minneapolis, which he founded in 1960.

Contact Info for Harvey Mackay

Web address: https://harveymackay.com/

Travels from: Minneapolis, Minnesota

Social  Media Links

Top​ Books Authored by Harvey Mackay

Resources Mentioned During the Interview

• www.HarveyMackay.com

• www.HarveyMackayAcademy.com

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251: David Benjamin, co-author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast

David Benjamin, co-author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast

David Benjamin and Bill Ringle discuss Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Complex issues can be solved in a matter of days, not months, not years, a time frame supported by the authors’ research and practice over three decades.
• Conventional approaches to problem-solving typically rely on small groups of smart people cloistered away tasked with deciding the best way forward.
• We need a new approach to complex problems that allow us to co-create in large groups.

Tweet-Ready Insights from this Episode

What's really different with this approach (of problem solving) is that there's an open mindedness and giving up control that any leader needs to accept.>>#MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking… Click To Tweet To try to control what the answer is or to be closed minded and biased as you wade into something complex is completely counter productive.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The… Click To Tweet The notion of taking time on things that may not seems so important as in you're in a rush to get to action.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving… Click To Tweet Spend time to determine who the solvers should be; get the right group of people to collectively get you to the right answers and execution.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The… Click To Tweet By acknowledging the complexity, you can determine exactly what kind of problem you are faced with.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About… Click To Tweet Don’t necessarily retreat from what you think is a good question because people are reacting negatively.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just… Click To Tweet Agreeing on how to deconstruct the question into the right component parts to discuss.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet You must trust that the answers will emerge.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet The right answers will arise from the right kinds of interactions together.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet Before you can begin thinking about solutions, you have to start with clarity on the question to ask.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just… Click To Tweet You must equip your organization to achieve a pace that keeps up.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet Truly great problem-solving requires iteration.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Who’s someone who influenced or inspired you? [01:52]
• Can you remember a time early in your career where you drew strength and inspiration and made a decision based on these influences [04:09]
• How do you define a problem with this approach? [05:01]
• How do you get interested in complex problem solving? [06:38]
• Can you describe some key differences that stand out [07:56]
• Is there an example of an organization or a leader that you worked with that has an issue where they came to the realization that they need to crack their own complexity? [15:33]
• What is it that lead him to realize that he had identified a larger problem and in order to solve it, it wasn’t going to take a revolutionary approach? [17:20]
• My Quest for the Best Lightning Round begins [22:01]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio

David Benjamin is the co-founder of Syntegrity and the Chief Architect behind its implementation of the Complexity Formula as laid out in Cracking Complexity.

David regularly guides leaders and their teams through their application of the formula, helping them get to decisions and action in days, no matter the industry, type of challenge, or nature of the organization. In this capacity, David has become a trusted advisor to Fortune 500 companies and government leaders on how to organize for complexity and find traction in the face of the intractable.

He frequently speaks on a wide range of topics related to complexity, effective and efficient problem-solving, and human dynamics in systems.

David spends most of the rest of his time and energy on writing, family, long-distance running and cracking cryptic crosswords.

David and his wife, Angie, live near Toronto and have three incredibly talented daughters whom he loves equally.

Contact Info for David Benjamin

Web address: www.syntegritygroup.com

Travels from: Austin, TX

Social  Media Links:

​Books Authored by David Benjamin

Resources Mentioned During the Interview

• www.syntegritygroup.com

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250: Stu Heinecke, author of Get the Meeting!: An Illustrative Contact Marketing Playbook

Stu Heinecke, author of Get the Meeting!: An Illustrative Contact Marketing Playbook

Stu Heinecke and Bill Ringle discuss ideas and examples from “Get the Meeting!” for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Contact marketing is a way of connecting that gets attention, stands out by expressing care and interest in the prospect.
• Cartoons double email open rates and “keep them opening.
• We won’t go anywhere if we don’t believe we are worthy of going somewhere.

Tweet-Ready Insights from this Episode

Humor is really about truth being revealed in a twist.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Research a short-list of your VIP clients, who can have a major impact for your business.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Personalize or craft a highly personalized message for each of them.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Deliver the message through an intriguing ‘device.’>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Create a unique “Big Board” cartoon that is personalized and meaningful.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Most people fail to reach the 'higher-ups' because they fall prey to the barriers.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Creativity is about making connections and discovering for yourself what works together.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Send in materials that may seem synonymous with your value proposition or a struggle they may be going through.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing… Click To Tweet Audacity is a big part of gaining attention.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Turn executive assistants into allies, who’ll help you break through every time.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet Be brief and get right to your point quickly.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of Get the Meeting!: An Illustrative Contact Marketing Playbook Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Who’s someone who influenced or inspired you? [01:16]

• How old are you when you reach out to them and how did you made contact with your mentors [02:27]

• How can a cartoonist create funds? Cite examples. [05:03]

• What’s one memorable auction that you participate in? [06:06]

• Stu expands on single panel cartoons [08:05]

• What is that something you want readers to take away after reading the book? [09:30]

• What something you had to make prominent in your mindset in order to do business with the largest publication on earth? [10:20]

• Talk about how you’ve taken the refrigerator clipping and turn it into more of a business process? [11:35]

• He talks about using modern technology to support it with clever ideas and being someone who takes the time to really understand what will attract the attention of the person he’s trying to reach [26:29]

• My Quest for the Best Lightning Round begins [29:10]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dubbed by the American Marketing Association the “Father of Contact Marketing,”

STU HEINECKE is a Wall Street Journal cartoonist, hall of fame-nominated marketer and the bestselling author of How to Get a Meeting with Anyone (2016) and Get the Meeting! (10-2019).

Stu is also the founder of Cartoonists.org, a group of WSJ and New Yorker cartoonists who donate their art to help charities raise funds.

Contact Info for Stu Heinecke

Web address: http://www.stuheinecke.com/

Travels from: Freeland, WA

Social  Media Links:

​Books Authored by Stu Heinecke

Resources Mentioned During the Interview

• http://www.stuheinecke.com/

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249: Amanda Setili, author of The Agility Advantage: How to Identify and Act on Opportunities in a Fast-Changing World

Amanda Setili, author of The Agility Advantage

Amanda Setili and Bill Ringle discuss The Agility Advantage: How to Identify and Act on Opportunities in a Fast-Changing World for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Agility as the ability to see what’s going on in the marketplace, anticipate what might happen next and capitalize on finding a way to create something good on whatever changes that’s coming at you.
• The faster and more surprising the change, the greater the advantage for companies that respond quickly.
• Marketplace changes create new opportunities for us to surge ahead of competitors.

Tweet-Ready Insights from this Episode

When you need to do something new, you need to break things up without breaking the whole company.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet Often capitalizing on the change can take years, take a long time to be able to develop new capabilities, bring out new products, adopt your company to the change.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The… Click To Tweet It's very important not to get stuck in the decision phase but make a decision about what you can do tomorrow in the general direction on where you want to go.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The… Click To Tweet Uncertainty is more stressful to humans than knowing that something bad is definitely going to happen.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet Businesses that are willing to take on more risk and operate in uncertain environments can win a competitive advantage over those that are not.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet Minimize risk while taking advantage of changes that occur in the business environment, is an uncommon capability that can be a tremendous source of competitive advantage.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author… Click To Tweet Capitalize on uncertainties in your market, rather than letting them slow you down.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet Get in sync with customers, gain early insight into changing needs, and bring the right solutions to market.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet Open the floodgates of employee creativity, empowering employees to respond quickly and effectively to emerging opportunities.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Amanda shares her inspiration and how he inspired her. [1:20]

• She recalled a time when that boldness and curiosity that her mentor taught her had influenced her life. [02:22]

• Can you define what agility is in the context of business change? [04:42]

• She talks about capitalizing on change [05:15]

• How do you characterize an opportunity that’s worth pursuing? [07:18]

• How do you help companies find ways to take advantage of the opportunities and to not sit in the decision making process too long [9:15]

• Can you give me some examples of how you set some matrix against learning what customer need, what they’re willing to pay for as a learning goal [11:19]

• The role of creativity and agility are closely intertwined, is that something that you’ve observed? [12:43]

• Talk about data and using data to analyze the market [16:01]

• Can you give some examples of symptoms that a corporate leader might be experiencing that would indicate a need for agility [19:07]

• My Quest for the Best Lightning Round begins [22:11]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio

Amanda Setili is president of strategy consulting firm Setili & Associates. An internationally acclaimed expert on strategic agility®, she gives her clients—including Cardinal Health, Coca-Cola, Delta Air Lines, The Home Depot, UPS and Walmart—unbiased and laser-clear advice on how to respond quickly and intelligently to a changing marketplace.

Setili has advised organizations in industries as diverse as consumer and industrial products, financial services, technology, non-profit, and retail. Her work has taken her throughout North America, Europe and Asia.

Before starting Setili & Associates, she served as director of marketing for Global Food Exchange, consulted for McKinsey & Company (where she planted seeds that became the firm’s Kuala Lumpur office), served as chief operating officer of Malaysia’s leading Internet services company, and developed products and optimized manufacturing operations for Kimberly-Clark.

Setili is author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets (Career Press, 2017) and The Agility Advantage, How to Identify and Act On Opportunities in a Fast-Changing World (Jossey-Bass, 2014).

Setili served as an adjunct professor at Emory’s Goizueta Business School. She earned her degree in chemical engineering from Vanderbilt, and her MBA, with distinction, from the Harvard Business School. She is past president and board chair of the Harvard Business School Club of Atlanta.

Contact Info for Amanda Setili

Web address: https://setili.com/

Travels from: Atlanta, Georgia

Social  Media Links:

​Books Authored by Amada Setili

Resources Mentioned During the Interview

• https://setili.com/

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248: David Komlos, author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast

David Komlos, co-author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast

David Komlos and Bill Ringle discuss CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Complexity is the defining challenge, whether it manifests as a growth challenge, a talent challenge, taking out costs challenge, or innovation challenge.
• If you can engage people in deep dialogue and if you can immerse them in something that matters to them, they bring their full power to bear.
• Just as form follows function and structure follows strategy, the approach you take to solving a problem has to follow the kind of problem it is.

Tweet-Ready Insights from this Episode

Bring the right group of people together and equip them with a way that allows them to combine their data information and knowledge into higher levels of understanding and good outcomes.>> #MQ4B Ep248 with David Komlos… Click To Tweet It’s important to know the difference between complicated and complex.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet When you’re dealing with a complicated challenge, you’re dealing with a challenge that is new to you.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About… Click To Tweet We’re conditioned to feel that anytime we’re up against the big challenge, it’s going to be a long haul.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just… Click To Tweet When you can bring the right diversity of talent to bear on a challenge to look at it from every angle they can get to wise judgment and good creative outcomes.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING… Click To Tweet Every leader encounters both simple and chaotic challenges regularly.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet When you frame the challenge in the form of an inviting and engaging question without biasing the question with answers, people pay attention to that question.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING… Click To Tweet Complex challenges are the defining challenges for any big contributor or anyone who’s aspiring to be a leader or is a leader.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough… Click To Tweet When you’re dealing with something complex, you can deconstruct it into its many component parts.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About… Click To Tweet A good question is unbiased and a stretch that is achievable.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet The payoff is to have a regular way to power up in the face of big challenges.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet Diverse groups of people don’t work well together.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Interview Insights

Show Notes from this Episode

• Who’s someone who influenced or inspired you? [01:20]

• What initially drew your interest to becoming expert on this topic? [02:58]

• Where you consulting or was tis something you pushed? [03:54]

• Is this how you formed Syntegrity? [04:18]

• Tell me about Syntegrity today? [05:09]

• Can you give an example of a company that’s shifted course? [06:23]

• Can you define the three levels of problems – simple, complicated, and complex? [08:25]

• My Quest for the Best Lightning Round begins [33:45]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

David Komlos, CEO of Syntegrity, is an entrepreneur, early-stage investor and speaker who has helped change the way many global leaders approach their top challenges.

From Fortune 100 transformation to international aid, content creation in sports and entertainment to improving access to life-saving products, David advises top leaders and enterprises on how to dramatically accelerate solutions and execution on their defining challenges.

He frequently speaks on topics related to complexity, fast problem-solving and mobilization, and scaling talent.

He lives with his family in Toronto.

Contact Info for David Komlos

Web address: https://www.syntegritygroup.com/

Travels from: Austin, Texas

Social  Media Links:

​Books Authored by David Komlos

Resources Mentioned During the Interview

• http:syntegritygroup.com

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246: Dr. Donna Marks, author of Exit the Maze: One Addiction, One Cause, One Cure

Dr. Donna Marks, author of Exit the Maze – One Addiction, One Cause, One Cure

Donna Marks and Bill Ringle discuss the common symptoms and issues relating to addictive behaviors that all small business leaders need to know.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• The invisible hole is a drug-seeking device, the drug is anything that fills the hole, but never succeeds and only makes it grow.
• Addiction is something you are doing in spite of negative consequences.
• All addictions are merely a substitute for love.
• A person who is full of love will have no desire to substitute love with addiction.
• The environment can shape a child’s susceptibility to addiction at some point in their lives—either by being addicted, being attracted to someone who has an addiction, or both.

Tweet-Ready Insights from this Episode

Minimizing is part of the denial and you don't see the effects of having any vice anymore.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet Addiction starts in the mind — the way we are conditioned without ever even knowing that our minds are being hijacked. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet An addiction can happen quickly or slowly and can affect anyone regardless of intelligence, social class, ethnic group, or religion. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet Learning how to love, is no easy matter for those of us who spent our lives in the maze of going from one addiction to the next, but once the code is cracked, freedom reigns.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks),… Click To Tweet Until the heart and mind are healed, the addiction remains intact.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet It’s time to teach people what they didn’t learn when they were young, how to deal with anger, sadness, fear, and delayed gratification.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet Not knowing how to love oneself and others explains why people with double and triple decades of sobriety hit a wall and wind up bewildered and hopeless. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet When you embrace your feelings just the way they are, you have discovered the secret to success.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet Maturity only comes through learning how to cope with life in healthy ways. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet One who is not addicted will not reach for a drug, but rather will reach deep within their mind for the inner guidance and to sober friends who can provide direction and guidance.>> #MQ4B Ep246 with Dr. Donna Marks… Click To Tweet Addiction can be stopped and it doesn't need to be a life-long struggle.>>  #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Dr. Donna Marks shares who influenced her.  [01:19]

• She defines addiction based on her work and research. [03:44]

• What are some of the causes that you think are common for business owners and the harm they’re doing? [04:40]

• What is the threshold that crosses from something that you do occasionally or is already an addiction? [05:15]

• Shares what are some of the addictions for women? [08:35]

• What’s the one cure that you advocate in the book? [09:01]

• What are the common misconceptions about Freud relating to this area? [11:20]

• Why is it important for us to be aware of the addiction is in our lives and what should we do about it? [12:21]

• She shares some books and resources about addiction [16:15]

• What should someone consider and do once you feel like you need to get some help? [16:35]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Donna Marks, is a psychoanalyst, licensed addictions counselor, author, consultant, public speaker, and an instructor of A Course in Miracles, in Palm Beach, Florida.

For over 30 years, she has helped thousands of people break patterns of addiction.

Her second book Exit the Maze – One Addiction, One Cause, One Cure, explains why the current treatment models have failed and how addiction can be healed and even prevented. It is her mission to save 1 million lives by 2030.

Contact Info for Dr. Donna Marks

Web address: www.drdonnamarks.com

Travels from: West Palm Beach, FL

Social  Media Links:

​Books Authored by Dr. Donna Marks

Resources Mentioned During the Interview

• www.drdonnamarks.com

​

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245: Micah Solomon, author of Ignore Your Customers (and They’ll Go Away)

Micah Solomon, author of Ignore Your Customers (and They’ll Go Away)

Micah Solomon and Bill Ringle discuss Ignore Your Customers (and They’ll Go Away) for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Customer service is the new marketing. Positive or negative, it’s what determines the public’s impression of your company more than ever before.
• If you neglect your customers, it’s probably going to hurt you more than it hurts them.
• Make it clear from the first days of an employee’s tenure that the way things are done around here is with customer-focused flexibility.

Tweet-Ready Insights from this Episode

Most companies don't know about the goal and how to provide participatory customer service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet We all have a problem with commoditization if we sell through Amazon.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet Satisfactory excellent service is when you provide functioning product, nice people provide it, you deliver it on time.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet For exceptional customer service you need participatory customer service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet Participatory customer service is when you actually able to provide what customer is hoping for even before they ask for it. >> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet Participatory customer service provider listens deeply to spoken and unspoken needs, builds trust and provide expert guidance along the process to make a win-win outcome.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of… Click To Tweet Leaders needed to applaud staff when their staff make an extra mile to serve their customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet Sales staff should have more breathing space to be able to effectively assist their customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet We want to 'decommoditize' and make connections with our customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet You, your company, and your employees should be embracing those few moments that are left to provide excellent customer service, human to human service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your… Click To Tweet Offer an alternative solution and an apology that is likely to make your ‘no’ easier to accept.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Micah shared who inspired him [1:27]

• What does top customer service looked like and why is it rare today? [2:35]

• Micah talks about participatory customer service [03:40]

• Can you give an example of a company that provides participatory customer service? [04:18]

• Micah discusses if it’s expensive to provide excellent customer service [09:48]

• What are some other things that business leaders can do to differentiate themselves from their competitors? [12:13]

• Talks about timeliness apropos excellent customer service experience [17:01]

• How does successful companies deal with the cliff of satisfaction? [17:40]

• What’s some insight or advise you can offer to ask better questions or events to have an opportunity to ask customers if something went well [24:45]

• How can you use social media to extend your customer service? [26:01]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.

My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Micah Solomon delivers his expertise on customer service, the customer experience, consumer trends, hospitality, and company culture to major companies.

He is a consultant, keynote speaker, trainer, and training designer on these subjects, and the author of several  books including Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.

Company leaders call on Micah to mystery shop and transform their company’s customer service and bottom-line results — and he is known as “the customer service turnaround expert.”

Solomon is a senior contributor to Forbes.com and his expertise has been featured in The New York Times, Harvard Business Review, Inc., Bloomberg Businessweek, ABC, CBS, and NBC.

Contact Info for Micah Solomon

Web address: www.micahsolomon.com

Travels from: Seattle, WA

Social  Media Links:

Books Authored by the Micah Solomon

Resources Mentioned During the Interview

• www.micahsolomon.com

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244: Julie Winkle Giulioni discusses career conversations organizations need and employees want

Julie Winkle Giulioni, author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want

Julie Winkle Giulioni  and Bill Ringle discuss Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• By working topdown, from the leaders changing their mindset to create the structures and the culture that allow conversation and expanding one’s current roles to start to replace some of the old pictures of what career development and career success look like.
• The time pressure and the need to get up to speed isn’t the pressure felt by the managers alone but also felt by the employees across the board.
• Developing talent is one of the most significant drivers of employee engagement.

Tweet-Ready Insights from this Episode

Leaders think they don't have a lot of time to develop their people. Big mistake. >> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and… Click To Tweet If we can start to unbundle career development overtime, suddenly it doesn't become a big time barrier. >> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet There are so many opportunities today for learning: education, exposure, and experience. >> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and… Click To Tweet We can leverage the exposure: who else in the organization knows this, who can you shadow, interview, who knows how to download the best practices, as an efficient way to transfer knowledge and skills.>> #MQ4B Ep244 with Julie… Click To Tweet We can leverage the experience: really being smart about offering the employees on the job, in-role experiences and activity that allow them to build the skill while also contributing to the real work.>> #MQ4B Ep244 with Julie… Click To Tweet We can flip the script so easily by rather them people to think of what they want to be to focus on what they want to do.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career… Click To Tweet You could more easily and frequently engage in the career development work that employees crave without sacrificing everything else that must get done.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow… Click To Tweet From the time we're kids we're sort of trained to think about work and success in terms of a title.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet We know that development increases engagement that can happen sooner than later.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and… Click To Tweet Leaders should understand that it's not their job to carry someone across the career finish line.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations… Click To Tweet Employees need to own their development, leaders role is to support, to develop, to guide, to facilitate.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet As leaders we need to cultivate the ability to engage in really good conversations with them.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Julie shares her inspiration and how he inspired her. [1:20]
• Why people overlook professional development in business. [04:02]
• The time pressure on both managers and employees [09:28]
• “Different titles” to different responsibilities [12:23]
• An example of a leader who stood up and said we want some guidance on development. [19:05]
• Some of the outstanding changes that occurred, [24:33]
• My Quest for the Best Lightning Round begins [26:20]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Julie Winkle Giulioni is the co-author of the Amazon bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want. She’s been identified by Inc. Magazine as one the Top 100 Leadership Speakers. She writes monthly columns for Training Industry Magazine and Saba’s Talent Space and regularly contributes her thought leadership to The Economist, SmartBrief, Saba’s TalentSpace, the Conference Board’s Human Capital Exchange and other publications.

Julie works with clients domestically and internationally to design, develop, facilitate, and evaluate performance improvement strategies in support of business needs. Specializing in commercial product development and custom training, Julie and her firm provide ‘learning that works’.

Previously, Julie led the product development effort at AchieveGlobal, the world’s largest training provider at the time. In that role, she conceived and developed leadership development products used. by organizations worldwide. She has also held multiple learning leader roles and was a department chair and professor at a Southern California university.

Industry awards and recognition include Human Resource Executive Magazine’s Top Ten Training Products, Training Industry Editor’s Readership Award, Global HR Excellence Award for Strategic Leadership, New Media Invision, ITVA, New York Film Festival, Lguide recognition for developing “e-learning at its best.”

Contact Info for Julie Winkle Giulioni

Web address: http://www.juliewinkleigulioni.com/

Travels from: South Pasadena, CA

Social  Media Links:

​Books Authored by Julie Winkle Giulioni

Resources Mentioned During the Interview

• http://www.juliewinkleigulioni.com/

0

243: Janet McKee, author of Stressless Success

Janet McKee, author of Stressless Success: How to Become the Next Stress-Free Millionaire

Janet McKee and Bill Ringle discuss surprising insights relating to accomplishing more in your business and personal life without additional stress and stuggle for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• There is a big difference between being busy and productive vs. being stressed.
• By shifting one’s beliefs, energy, and process around some issue,  opportunities can land in one’s lap with very little effort.
• Although a constant state of stress has become the new norm for many working adults, the physical and mental toll is crippling their chances at success and happiness.

Tweet-Ready Insights from this Episode

We believe that the more we stress, the more we will achieve success, which is all wrong. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet I do believe that we should go after every aspect of success that we desire. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet We have to work hard to earn money and that requires effort, but sometimes people work hard even beyond the point that's necessary. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Learn to relax and focus on the solution instead of the problem. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet We are all so focused on everything that is wrong instead of focusing on everything that is incredibly right. What are you focused on today? >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Positive stress, however, is the type of stress that fuels us to create solutions. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Take positive action to create the life that you desire. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet So many people believe that they must stress and struggle through life to not only survive but to achieve success in both their personal and professional lives. >> #MQ4B Ep243 with Janet McKee (@sanaview) Click To Tweet Adjust your thinking – not only will you achieve happiness but you will also achieve your goals with less stress. >> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Janet shares how her father, Joe, influenced and inspired her [1:01]

• She shares her definition of “A truly rich life” [02:25]

• What are some examples of experiences, teachings or books that you change how to view things and opened new possibilities for you in particular [05:31]

• What is a particular moment when you suddenly realize that you might not have to work as hard as you believe in order to achieve success. [06:57]

• How did you put your blinders off? [11:07]

• She described a method of reassessing the situation with greater potential for positive outcome [22:45]

• My Quest for the Best lightning round [28:00]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Janet McKee, Speaker, Best-Selling Author, High Performance™ Success Coach, Wellness Expert and CEO of SanaView, is on a mission to inspire and teach how to embrace a better life.

She earned her MBA from the University of Pittsburgh and a Wellness Degree from Columbia University.  She held positions in several Fortune 500 companies.

Through her program  called  Stressless Success Shift and presentations as a speaker, she aims to inspire others to break negative patterns and achieve greater success. 

Contact Info for Janet McKee

Web address: www.sanaview.com

Travels from: Pittsburgh, PA

Social  Media Links

​Books Authored by Janet McKee

Resources Mentioned During the Interview

• Stressless Success book

0

242: Dr. Tamsin Astor, author of Force of Habit: Unleash Your Power by Developing Great Habits

Dr. Tamsin Astor, author of Force of Habit: Unleash Your Power by Developing Great Habits

Dr. Tamsin Astor  and Bill Ringle discuss Force of Habit: Unleash Your Power by Developing Great Habits for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• We make 35,000 decisions per day.
• Having the right habits in place it will serve us rather than detract from our progress.
• Going to yoga once a week, starting a meditation practice, or journaling about how we feel every morning are simple ways to tune in to our body’s language.

Tweet-Ready Insights from this Episode

Mindsets needs to be calibrated. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet There are two things are key in putting us on track or derailed: how we talk to ourselves and how we navigate our relationships with others. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit Click To Tweet The key in creating a successful life in your own terms is learning to navigate the internal and external awareness of your mindsets. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit Click To Tweet Holding on to anger and frustration about people can weigh you down. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet We should be all become our own best habit scientist, where we are constantly running experiments, seeing how they work, adopting the ones that work and discard those that don't work out. >> #MQ4B Ep242 with Dr Tamsin Astor… Click To Tweet Have a bigger purpose in life being able to see our lives in order to adjust our mindset and to fine tune our habits. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit Click To Tweet When we think about all the ways we’re supposed to change, it can be overwhelming, so we don't do any of it. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit Click To Tweet 45% of everything we do every day is habit.>> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet Tweaking these daily practices a little bit at a time is the secret to a happier life. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet We have to commit to honoring our pain, our discomfort, and the true motivations for why we want to change our lives. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing… Click To Tweet When we develop the right kinds of habits for whatever it is that is most important to us, we can become more powerful. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing… Click To Tweet It’s really important to get clear with ourselves about what we really want, what matters to us, and what our priorities are. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Tamsin tells about her inspiration and how these events influenced her to connect to her potential. [01:21]

• What’s an example of advice she shared with you? [03:05]

• Can you think of a moment in your twenties when that advice served you? [04:37]

• What else can you offer as an insight into whet we need to be thinking about in terms of using our mindset? [05:31]

• Tamsin shares her experience transitioning from Great Britaian to the United States. [08:40]

• Do you recognize what Yoga gave you at that point in your life? [11:20]

• My Quest for the Best Lightning Round [23:20]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Tamsin Astor, PhD is the founder and Chief Habit Scientist of Yoga Brained Coaching. She is known for giving her clients the tools to shift their mindset, organize their vision, and improve their habits to create an efficient, productive business. We make 35,000 decisions every day, which leads to decision fatigue. Dr. Astor helps her clients reduce the amount of overwhelming decision-making they do by harnessing their goal-achieving machine, aka, their brains.

Prior to coaching, Dr. Astor was an academic and then a consultant, using yoga and meditation to support children and therapists, and teachers and students, on the ADHD and autism spectrum and in struggling inner-city schools.

In addition to her coaching and consulting practice, Dr. Astor is an avid traveler and foodie taking her three kids to Brazil, France, England, Amsterdam, Japan, Costa Rica and beyond.

Tamsin Astor holds a PhD in neuroscience and psychology and a post-doctorate in education. She also has certifications in yoga (RYT500, Yoga Ed.), mindset & Ayurveda (Living Ayurveda, Yoga Health Coach).

She is an executive coach and author of the book Force of Habit: Unleash Your Power by Developing Great Habits.

Contact Info for Dr. Tamsin Astor

Web address: TamsinAstor.com

Travels from: Cleveland, OH 

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

• www.TamsinAstor.com

0

241: Rita Wilkins discusses the practices and pitfalls of downsizing your life to gain more time, money, and freedom

Ep241: Rita Wilkins, author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom

Rita Wilkins  and Bill Ringle discuss the principles and applications of downsizing for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Getting a clarity and a vision for what do you want is important in decluttering.
• Find ways to upgrade your life without having to buy stuff.
• To live a simpler less cluttered life, you first need to stop buying more and then also take a moment to look around to see how much you already own.

Tweet-Ready Insights from this Episode

Too much stuff detracts from inner peace and true happiness.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle Click To Tweet Downsizing is a journey. It doesn’t happen overnight.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom Click To Tweet The decision to downsize and declutter takes time. It’s done in steps. It’s an evolution. It’s a journey.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle Click To Tweet Make a habit of using what you have and buy only what you need. Stop buying more stuff and pay attention to what you already have.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins) Click To Tweet Sometimes we’re too busy, too overwhelmed, and don’t seem to have enough time to think about what we want for ourselves next.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle Click To Tweet Eliminate self-limiting beliefs – a scarcity mindset – and what others expect that may overshadow your own wants and needs.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle:… Click To Tweet Gain clarity on what you most want and make it a priority.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom Click To Tweet Less meaningless stuff makes room for more meaningful experiences and less mental clutter.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Did you studied design in school? Is that what you grew up wanting to do? [03:03]

• What are the challenges that you faced externally while you make this transition? [06:53]

• What is an example of someone who asked you how to begin decluttering? [10:43]

• What are the biggest obstacles you helped her with? [12:21]

• What are the couple of answers that she found out for herself? [13:14]

• My Quest for the Best Lightning Round [16:25]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Rita Wilkins, also known as The Downsizing Designer, is a nationally recognized interior design and lifestyle design expert, TEDx speaker and author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom. For the past 35 years, she has designed thousands of interiors throughout the US. She speaks to Baby Boomers on the impact of living abundantly with less and live a life they love…by design!

She speaks to audiences on the impact of living abundantly with less and challenges her audiences to disrupt their status quo thinking so they can have more time, money and freedom to pursue what matters most to them. Rita’s dynamic, transformational speeches inspire, impact and influence people to live the life they love by design!

Contact Info for Rita Wilkins

Web address: https://www.designservicesltd.com/media/

Travels from: Greenville, Delaware

Social  Media Links:

​Books Authored by Rita Wilkins

Resources Mentioned During the Interview

www.designservicesltd.com

0

240: Cole Nussbaumer Knaflic teaches us how to coax stories from data to present and persuade.

Cole Nussbaumer Knaflic, author of author of Storytelling with Data: Let’s Practice!

Cole Nussbaumer Knaflic and Bill Ringle discuss how data can be an integral part of storytelling for small business leaders, so that it leads to better insights and better business decisions.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Start by considering your audience, be very clear on what the point is that you are trying to make.
• Consider what flow will work best for your audience and your situation and how can you make that data really tell a story that is going to engage your audience.
• Figure out what does the audience need to know to be in the right frame of mind for the information that’s going to provide them with.

Tweet-Ready Insights from this Episode

Stories resonate and stick with your audience in ways that data alone does not.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet As communicators, we are responsible for bringing our audience on a journey, understanding and structuring our story to their needs.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data:… Click To Tweet More and more data is created all the time but with that comes the increasing desire to want to make sense of all of it.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Giving a presentation is like selling an idea — it’s a skill that must be learned.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Change the way your organization communicates with data.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Use the data to motivate your stakeholders.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Help your audience understand the data and make smarter business decisions.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Thinking about our data in this way really forces us to consider our audience and their needs and the framing that works best for them.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data:… Click To Tweet Any graph should have a clear point that you are trying to make.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Don’t be afraid to ask 'why?' >> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Use storyboard that uses sticky notes or a whiteboard and seek feedback early on.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Cole tells about her inspiration and how they influenced her to connect to her potential. [01:25]
• People use stories to amplify the effectiveness of using the data to be persuasive. [03:15]
• It is necessary to change the way your organization communicates with data. [04:18]
• Cole shares that we are responsible for bringing our audience on a journey, understanding and structuring our story to their needs. [05:16]
• She recommends that thinking about our data in this way it really forces us to consider our audience and their needs and framing for them. [06:44]
• How you use this method to help people build effective teams [08:35]
• Figure out what does my audience need to know to be in the right frame of mind for the information I’m going to provide them with. [12:42]
• Isn’t this what a dashboard supposed to do? [24:10]
• My Quest for the Best Lightning Round begins. [28:20]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Cole Nussbaumer Knaflic tells stories with data.

She is founder & CEO of Storytelling with data (SWD) and author of #1 new release storytelling with data: let’s practice! and the best-selling book, Storytelling with Data: a data visualization guide for business professionals, which has been translated into a dozen languages, is used as a textbook by more than 100 universities, and serves as the course book for tens of thousands of SWD workshop participants.

Prior to SWD, Cole’s experience and perpectives were honed through analytical roles in banking, private equity, and as a manager on the Google People Analytics team. At Google, she used a data-driven approach to inform innovative people programs and management practices and traveled to Google offices throughout the US and Europe to teach the course she developed on data visualization. Cole has acted as an adjunct faculty member at the Maryland Institute College of Art (MICA), where she taught Introduction to Information Visualization, and regularly guest lectures at prominent universities in the US and beyond.

Cole has a BS in Applied Mathematics and an MBA from the University of Washington. When she isn’t ridding the world of ineffective graphs, Cole is undertaking the adventures of parenting three young children with her husband at home in the Midwest and on travels abroad.

Contact Info for Cole Nussbaumer Knaflic

Web address: storytellingwithdata.com

Travels from: River Hills, Wisconsin

Social  Media Links:

​Books Authored by Cole Nussbaumer Knaflic

Resources Mentioned During the Interview

• www.storytellingwithdata.com

0

239: Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda and Bill Ringle discuss cybersecurity risks that businesses of all sizes and in all industries must mitigate.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Cyber security systems and principles are designed to safeguard websites and web applications from attackers seeking to disrupt, delay, alter or redirect the flow of data.
• With cyber hackers coming up with new and determined methods of threat that are increasingly difficult to detect, making attacks more dangerous than ever before.
• The key to success is to know all about your crown jewels, what are they, where they are, what are the signals of the hacker trying to steal them, and what are the top three risks to mitigate in order to properly protect the crown jewels.

Tweet-Ready Insights from this Episode

Whether you’re a start-up business or have scaled to a multi-million-dollar company, you need to be aware of the risk of a cyber-attack.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers help businesses adopt a standardized approach to discovering their IT assets.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Tighten up and restrict access in light of increasing security risks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Cybersecurity solutions can help protect your systems, and help minimize the possibility of your networks and customer data from getting hacked.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ransomware is malicious software designed to block access to a computer or network until a ransom is paid.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Any successful attack can mean halting business as usual and losing customer trust.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Malware is an intrusion software designed to disable your computing devices, destroy data or hijack your networks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet The loss of all the information on your business computing devices to malware, ransomware, user theft or error.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Think of all the ways you, your employees and your customers access your networks and data.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers and cyber experts assess your security needs and install a solution that covers your network.>> #MQ4B Ep239 with Sai Huda, author of author of Next Level Cybersecurity Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Sai tells about his inspiration and how they influenced his to connect to his potential. [01:19]
• What’s his influencers’ example that influenced your life and career [02:15]
• What are the mistakes that people have that overlooks cyberthreat? [03:27]
• Sai shares his personal example on data theft which had driven him to create cyber security solutions and write the book [05:45]
• There are so many threats out there that so many small business owners feel overwhelmed, can you break it down in like 2 or 3 big areas that they need to be aware of [07:18]
• Do you recommend that businesses do some sort of regular periodic audit to make sure that it is tightly configured as much as possible? [11:05]
• Who are the ethical hackers? Sai shares guidelines on how to search for legitimate ethical hackers. [13:30]
• He shares about supply chain management and cyber security [17:58]
• Sai talks about finding your network openings or your crown jewels [21:16]
• He shares sources on cyber security [22:45]
• My Quest for the Best Lightning Round [24:02]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio 

Sai Huda is experienced as a risk and cybersecurity expert and business leader with over 20 years of hands-on experience. He served seven years as the GM, Risk, Information Security, and Compliance Solutions at Fidelity National Information Services, Inc. (FIS), a FORTUNE 500 company serving over 20,000 clients globally.

Previously, he was founder and CEO of Compliance Coach, Inc., an innovative risk management software and consulting company serving over 1,500 clients in financial services, healthcare, and government sectors, helping manage information security, operational and compliance risks. FIS acquired Compliance Coach.

He provides consulting to the board of directors and senior management on risk and cybersecurity best practices.

He serves as Advisory Board Member at Cyber Center of Excellence (CCOE). Sai is also a keynote speaker at industry conferences.

Contact Info for Sai Huda

Web address: wwwsaihuda.com

Travels from: San Diego, CA 

Social  Media Links:

Books Authored by Sai Huda

Resources Mentioned During the Interview

• https://www.saihuda.com/

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238: Teach your managers to ask questions that lead to better morale and better outcomes with Cheri Torres

Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres and Bill Ringle discuss the finer points of using questions to direct focus for better relationships and better outcomes using appreciative inquiry for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• When you focus on the problem or ask people what they did wrong, it shifts more energy into protective-defensive mechanisms and people lose (temporarily) their ability to be creative and productive.
• It is important to learn positive framing and asking generative questions in dealing with a difficult situation.
• Appreciative inquiry had been equated with the 5D methodology: Define, Discover, Dream, Design and Destiny/Deploy. It has so many more applications.

Tweet-Ready Insights from this Episode

Lead people to ask questions on what is the thing you want now and what insight that you want rather than correct the mistakes that you made.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), co-author of Conversations Worth… Click To Tweet When we are stressed and fearful we lose our ability to think creatively and connect with other people and to access our higher order thinking because all the energy is going to protect us.>> #MQ4B Ep238 with Cheri Torres… Click To Tweet Outcomes-focused positive framing and generative questions gives people tools to intentionally make conversations worth having everytime.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using… Click To Tweet A generative question is something that changes the way we think and creates images that compel us to move towards that future that we want.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having:… Click To Tweet Let go of getting it right or wrong and instead adopting this: how do I inspire the best from people that I'm working with?>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To Tweet Aid people to flip the problem to its positive opposite and talk about what you want and the outcomes you are hoping for.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To Tweet These outcome-focused and inquiry-based interactions create conditions that enable people to connect, collaborate, and bring their best creative selves to the task at hand.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author… Click To Tweet Choose to focus on what you want and to adopt an attitude of curiosity.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement Click To Tweet You have to start with evaluating what kinds of conversations you’re currently having and determining where you hope to go.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Cheri shares her inspirations and how it inspired her. [01:20]

• What led you to a field of study that lead you to appreciative inquiry? [4:30]

• Why do we want to want people to think about what they did well rather than correcting mistakes they made? [7:32]

• What do you look for to tell the conversation is negative, neutral or a positive conversation? [10:06]

• Cheri gives small business owners recommendation on how they can implement appreciative inquiry [12:08]

• Can you give an example of an actual company…[21:30]

• Why do think people automatically think about their shortcomings? [27:36]

• Do you have an example wherein you use AI in a different way? [29:03]

• Can you talk to us through the differences between low and high performance teams? [36:09]Recap [41:02]

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Expert Bio

Cheri Torres, Ph.D. is CEO at Collaborative by Design (cheritorres.com).

Her mission is to give people simple communication practices that empower them to design organizations and communities that flourish. She partners with people to catalyze positive change in workplaces and communities. The practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry..

She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement.

She’s been featured in leading media sources including Fast Company, Forbes, HR Magazine, SmartBrief, Training Industry, and Training Magazine. She’s accumulated a Ph.D. in Collaborative Learning, an MBA, Masters in Transpersonal Psychology, and Level II certification in Spiral Dynamics Integral.

Contact Info for Cheri Torres

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

Social  Media Links:

​Books Authored by Cheri Torres

Resources Mentioned During the Interview

Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

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237: Jackie Stavros, co-author of Conversations Worth Having, discusses the application of Appreciative Inquiry

Jackie Stavros, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Jackie Stavros  and Bill Ringle discuss using Appreciative Inquiry for leading  small business teams and for discovering valuable strengths and solutions. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Appreciative Inquiry is a collaborative approach to organizational change which focuses on strengths rather than on weaknesses.
• Conversations worth having generate shared understanding, new information, and possibilities for action to move forward.
• Appreciative inquiry-based questions are generative in that they demonstrate a genuine curiosity in a person, team, or situation.

Tweet-Ready Insights from this Episode

Generative questions are questions that you're naturally curious about that are innovative in style. #MQ4B Ep237 with  Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel… Click To Tweet In the Dream Stage we help employees to voice their visions of what a positive organizational future might look like. #MQ4B Ep237 with co-Jackie Stavros (@JackieStavros), author of Conversations Worth Having: Using Appreciative Inquiry… Click To Tweet With appreciative inquiry, people start generating ideas for a new strategic approach. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and… Click To Tweet Start appreciative inquiry when you start talking to your employees and ask them about a high point experience working as a team or when they felt most alive and engaged. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of… Click To Tweet Positive organizational futures can be reached through collective involvement and anticipatory learning. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Employees could link the discovered strengths with the ideal possible futures, or what ‘might be’ through appreciative inquiry. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet The 4D framework allows people to gain insight into actions through its structure. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Action plans should enable implementation and there may be a specific plan for each goal. #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• Jackie shares her inspirations and how it inspired her. [01:16]
• When we think of the energy that your father brought to you, how does that impact your life today? [2:53]
• What is appreciative inquiry? [3:31]
• Jackie shares an experience when she implemented an appreciative inquiry [4:48]
• What surfaced in taking a different approach? [7:26]
• Can you give us a little more insight into some of the direction that their decisions took or what is the revitalization plan? [8:23]
• How do you get started with appreciative inquiry? [10:47]
• Where would someone who’s a manager of a business start by saying to people ‘let’s start asking questions’? [14:43]
• What are some attributes of people who succeed more often if they have this kind of quality or commitment when beginning to introduce AI into the organization? [16:20]
• My Quest for the Best Lightning Round [18:02]

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Expert Bio 

Jacqueline (Jackie) Stavros’ passion is working with others to create meaningful results for positive change. ​

She is a professor in the College of Business and Information Technology at Lawrence Technological University and Advisor for David L. Cooperrider Center for Appreciative Inquiry. She co-authored many articles and books with two recent: books, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement and The Thin Book of SOAR: Creating Strategy that Inspires Innovation and Engagement (soar-strategy.com).

She has worked across  for-profit, nonprofit, government, and a wide spectrum of industries. She has worked in 25 countries using Appreciative Inquiry (AI) to affect the lives of thousands or people and hundreds of organizations improve capacity to thrive and increase performance.

Her work has been featured in Forbes, SmartBrief, Detroit’s Live in the D, dbusiness Magazine, and leadership and training blogs and podcasts. She is a keynote speaker on positive approaches to leadership, strategy, and change. She earned a Doctorate of Management in Capacity Building Using an Appreciative Approach: A Relational Process of Building Your Organization’s Future.

Contact Info for Jackie Stavros

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

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235: John Kotter, Accelerate!

John Kotter, author of Accelerate: Building Strategic Agility for a Faster-Moving World

John Kotter and Bill Ringle discuss his book Accelerate!

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Any company that isn’t rethinking its direction at least every few years and then quickly making significant operational changes is putting itself at risk.
• What they do not do well is identify the most important hazards and opportunities early enough, formulate creative strategic initiatives nimbly enough, and implement them fast enough.
• Communication across silos does not happen with sufficient speed or effectiveness.

Tweet-Ready Insights from this Episode

The tension between needing to stay ahead of increasingly fierce competition and needing to deliver this year’s results can be overwhelming.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To Tweet Companies must constantly seek competitive advantage without disrupting daily operations.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To Tweet The greatest leaders have a surprising thirst and capacity for and tendency to making themselves vulnerable when it serves them some purpose.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To Tweet One of the characteristics of a leader is that they have a sense of opportunities including the critical ones, the bigger ones that exist around them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building… Click To Tweet Good leaders are dedicated to finding ways to help others work with them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To Tweet Create a sense of urgency around a big opportunity, institute change, and sustain acceleration.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To Tweet A well-formulated vision is focused on taking advantage of a big make-or-break opportunity.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To Tweet To ensure success, the best short-term wins should be obvious, unambiguous, and clearly related to the vision.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving… Click To Tweet Organizations must continue to carry through on strategic initiatives and create new ones.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To Tweet Motivation is an issue when people are forced to work in boxes within a hierarchy where workers become bored, new ideas aren’t welcome, and managers aren’t effective.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• John tells about his inspiration and how they influenced him to connect to his potential. [01:30]
• Can you think of a way that their influence your decision that you made at some point in your career [02:30]
• The greatest leaders have a surprising thirst and capacity for and tendency to making themselves vulnerable when it serves them some purpose. [09:39]
• What are some of the things that they should pay more and then less attention to to have an impact and a capacity for leading in a turbulent environment [21:18]
• One of the characteristics of a leader is that they have a sense of opportunities and the critical ones, the bigger ones that exists around them. [22:23]
• They are dedicated to finding ways to help others work with them. [22:40]
• John talks about Dual operating system [31:18]

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Expert Bio 

John P. Kotter is a best-selling author, award winning business and management thought leader, business entrepreneur and Harvard Professor. His ideas, books, and company help mobilize people around the world to better lead organizations in an era of increasingly rapid change.

Professor Kotter’s MIT and Harvard education laid the foundation for his lifelong passion for educating, motivating, and helping people. His award-winning articles in The Harvard Business Review have sold more reprints than any other author’s, and his 2012 article, “Accelerate!” won the McKinsey award for the world’s most practical and groundbreaking thinking in the business/management arena.

His books have reached millions, and have been printed in over 150 foreign language editions. His 1996 book, Leading Change, was selected by Time magazine in 2011 as one of the 25 most influential business management books ever written. To supplement his books and expand on his ideas, Kotter has released several videos on his teachings, many of which are accessible to anyone interested in his work via YouTube.

Kotter’s research and pursuits in education, business and writing have earned the respect of his peers, helped transform organizations around the world, touched countless lives, and still inspires others to adopt his methods and spread the word. He continues to work  to achieve his vision of “millions leading, billions benefiting.”

Professor Kotter is a proud father of two and resides in Boston, MA with his wife.

Contact Info for John Kotter

Web address: https://www.kotterinc.com/

Travels from: Cambridge, MA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

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234: Sylvia Melena, Supportive Accountability

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236: Dr. Paul White discusses the causes of and cures for a toxic workplace.

Paul White, author of Rising Above a Toxic Workplace

Paul White  and Bill Ringle discuss the causes of and cures for a toxic workplace for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Look out for 3 key signals of a toxic workplace: 1) a sick system characterized by disorganization and chaos, lack of communication, lack of accountability, and poor decision-making processes, 2) toxic leaders, and 3) dysfunctional colleagues.
• An initial sign of a dysfunctional workplace is that there are significant problems in communication.
• A toxic work environment exudes negative communication across the organization and in multiple forms.

Tweet-Ready Insights from this Episode

Not joining in negative communication is the first step towards a more positive workplace.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet The hallmark characteristic of a toxic leader is their narcissism.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet Indirect communication creates all kinds of secondary problems where you're not talking directly to the person you need to.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet You always have a choice...you may not like the choice but you don't have to stay in a small-family owned business if that's not your calling.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet Toxic work environments naturally make people frustrated and angry.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet We need to find ways to nurture our inner reserves and gain perspective.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet A toxic leader can occur at a department level or as a front-line supervisor — not necessarily only at the top tier of an organization.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet When a company’s policies and procedures are not followed, chaos, inconsistency, and poor quality follow.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet A toxic work environment exudes negative communication across the organization and in multiple forms.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

Interview Insights

Read the Show Notes from this Episode

• ​Paul tells about his target audience and inspiration for his new book, “Rising Above a Toxic Workplace.” [1:38]
• What’s your observation on how a negative work environment occurs? [2:28]
• An innocuous way to use indirect communication [04:28]
• How to ask for feedback effectively [06:42]
• Paul talks about workplace culture as an internal component in an organization [09:46]
• Respond consciously rather than just responding emotionally [10:33]
• Paul advises on how to better handle small-family owned businesses [12:21]
• Face cynicism in the workplace [16:27]
• Rules to help establish that level of fundamental trust and respect at work [18:05]
• Paul shares strategies for more effective and accurate way to provide feedback [19:58]
• The #1 skill related to “Rising Above a Toxic Workplace,” that listeners ought to invest time in learning [25:05]
• Paul stresses a key aspect of surviving a toxic workplace [28:20]

Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.”

He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation Inventory, Appreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such asRising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, FastCompany, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

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233: Jim Harter, author of It’s the Manager, discusses valuable research-based insights for small business leaders.

Jim Harter, author of It’s the Manager

Jim Harter and Bill Ringle discuss the valuable, time-saving research available to small business leaders who are open to learning and improving.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
• Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things — not how to maximize human potential.
• Change your management and leadership culture from being bosses to being coaches.

Tweet-Ready Insights from this Episode

Nothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Today's employees want is career development. They want the same thing their team leader wants from them -- they want to improve.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

When you have great managers who can maximize the potential of every team member.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Today’s worker is demanding a culture shift from boss to coach.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

The manager’s own engagement affects the engagement of the team.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Managers have to be very purposeful about connecting people.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

We need to expect everybody to be thinking about how they develop people around them by using their own strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

There is a the dissonance between the science and practice of management.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Transform your managers into coaches who inspire, communicate frequently and develop employee strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Jim tells about his inspiration and how they influenced him to connect to his potential. [01:45]

Can you think of a way that this understanding has affected your life? [02:39]

When people have meaningful work to do they gotta pursue that which could make a difference in their self-importance. [03:02]

It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road…so they can know their strengths and pursue something that gives them energy. [04:33]

What are some ways that small businesses can help bring about the people from your people? [05:47]

An organization should have a clearly articulated mission & purpose [06:25]

It’s about what managers do with their employees when they discuss how their work connects with their work. [09:10]

The elements of conversations that you find really helps managers connect with everyone on the team. [10:25]

Jim answers the question: What do you mean by the phrase “getting people done”? [16:18]

A smaller organizations is in a position where they can affect the culture more easily. [22:45]

We have to recognize that the role of manager has to be a coach. [23:43]

We have to reward individual achievers and they get highest recognition in the organization. [23:50]

My Quest for the Best Lightning Round [28:08]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Jim Harter is the Chief Scientist for Gallup’s Workplace Management and Well-being Practice.

Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries.

He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It’s the Manager, released in 2019. Jim’s work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.

Jim is also the coauthor of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller “Wellbeing: The Five Essential Elements.”

His research is also featured in the bestselling management classic First, Break All the Rules.

Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

https://www.gallup.com/

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232: Jon Gordon, author of The Power of Positive Leadership

Jon Gordon, The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon and Bill Ringle discuss how and why positive leaders transform teams and organizations, and change the world.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Positivity within the team starts at a cultural level where you say this is the kind of culture that we’re going to build, this our value, this is the importance of positivity to be a great team.
• As a small business owner you’re going to face rejection, adversity, challenges and set backs, and you have to have a vision of what you have to build knowing that adversity is gonna be part of the process.
• Leadership is a transferred belief and passion and energy.

Tweet-Ready Insights from this Episode

Optimists work harder, got paid more, and will more likely to succeed in business and sports. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

You have to seek your mentors, you have to pursue them. You also have to make sure you're also giving them something. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

All you need is one person early on to say 'Yes,' one opportunity. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

We don't give up because it's hard, we give up because we get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

If we believe it, we will then continually work to achieve it. We won't give up, we won't get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

It's important to stay encouraged; to believe that he best is yet to come. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

We ourselves have to be filled with positivity so we can feed others. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Positive leaders love accountability. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

One of the biggest mistakes of a leader is that they do not address the negativity that exists on a team. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

A team and organization that’s not connected at the top crumbles at the bottom. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Jon shares about his inspiration – Ken Blanchard and how he influenced him to connect to his potential. [00:42]

How did you break in with your first book and what was the result of that for your career? [4:05]

What is it that you learn about overcoming rejection through that process that you might be able to pass on to small business leaders? [6:45]

Jon talks about Michael Phelps attribute on how he manage his team [10:07]

What are some tips and guidelines on how to manage the “energy vampires?” [13:45]

MQ4B lightning round. [19:24]

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Expert Bio

Jon Gordon’s best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits.

He is the author of 18 books including multiple best-sellers including, The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership and The Power of a Positive Team. His latest book is The Coffee Bean: A Simple Lesson to Create Positive Change.

Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends and in numerous magazines and newspapers. His clients include The Los Angeles Dodgers, The Atlanta Falcons, Campbell Soup, Dell, Publix, Southwest Airlines, LA Clippers, Miami Heat, Pittsburgh Pirates, BB&T Bank, Clemson Football, Northwestern Mutual, West Point Academy and more.

Jon is a graduate of Cornell University and holds a Masters in Teaching from Emory University. He and his training/consulting company are passionate about developing positive leaders, organizations and teams.

Contact Info for Jon Gordon

Web address: http://jongordon.com/

Travels from: Ponte Vedra Beach, FL

Social  Media Links:

Selected Books Authored by Jon Gordon

Resources Mentioned During the Interview

http://jongordon.com/

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231: Become Fluent in the 5 Languages of Appreciation in the Workplace with Dr. Paul White

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

• Job satisfaction is a key factor of employee retention and organizational success.
• Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual.
• Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Start to change your workplace culture by first of all, by not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace