My Quest for the Best with Bill Ringle

Team Culture

Building teams that perform and stay engaged — conversations on culture, accountability, remote work, recognition, and creating conditions where people do their best work.

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189: Set Your Standards Higher with guest expert JJ Ramberg

jj ramberg

Listen to this interview to learn:

  • Tactics she uses to thrive as both a journalist and an entrepreneur
  • The importance of having clear criteria for building your team
  • The one question you can ask a new hire to send the message that you care about high standards
  • How to prepare a response to the question, “How can I help?” so that the result is win-win
  • Keys to building good business relationships
  • Book marketing secrets to share your message widely 

JJ Ramberg, host of MSNBC’s “Your Business,” talks with Bill Ringle about transforming and marketing your small business.

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187: How Women Rise with guest expert Sally Helgesen

sally_helgesen

Listen to this interview to learn:

  • How senior leaders are looking to use women’s leadership more strategically.
  • How technology allows customers and prospective employees to evaluate the opportunities for doing business with your organization.
  • What a leading Scandinavian law firm changed in their business to allow people to make a greater contribution.
  • The connection between diversity, openness to change, extraordinary customer experience, and the future of business.

Sally Helgesen talks with Bill Ringle about how companies are responding to the demands of their clients for more diverse and responsive leadership.

MQ4B Podcast

158: Overcoming Diversity Fatigue – Featured Interview with David Livermore

David Livermore talks with Bill Ringle about how awareness of values diversity drives business value.

Key points that you’ll learn from this interview:

The importance of taking inventory of your company culture.
How to recognize and overcome “diversity fatigue.”
The role of diversity metrics in business.
The key ingredient of shared objectives.
What Jeff Bezos missed with his “empty chair” technique

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144: 9 Steps to a Better Bottom Line – Featured Interview with guest expert Dorriah Rogers

Dorriah Rogers talks with Bill Ringle about the principles and benefits described in Decide to Profit.
 
Key points that you’ll learn from this interview:
The impact a mentor had on Rogers’ life and career, and how he inspired her to be her own person.
How the Lego company used a single, unified goal to really turn things around.
The importance of not only giving everyone in the company or organization, not just the decision makers, a voice.
How to teach employees to tie their ideas to the overarching goal: making money.
Rogers’ 9 steps to a better bottom line.

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140: The Magic Number – Featured Interview with Chris Zane

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Listen to this interview to learn:

  • The impact that taking full responsibility has on the culture of Zane’s Cycles.
  • Factors that are used to successfully differentiate from competitors.
  • Why free lifetime service is included with every bicycle sold.
  • How the “magic number” helps his team members remember to treat customers with great care and respect.
  • His philosophy of “not being in the bike business, but in the customer service business” and how that can benefit your company, too.

Chris Zane, owner and founder of one of the largest national bicycle companies, Zanes Cycles, talks with Bill Ringle about the singular focus on customer relationships and other guiding principles of business growth.

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138: The Most Significant Trait of a Company Culture – Featured Interview with Randy Pennington

Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.

Key points that you’ll learn from this interview:

The importance of company culture in attracting talent.
The risks of not changing fast enough as a team or company.
The 6 choices that need to be made regarding how a culture develops.
The single most significant trait of a company culture.
How structure and process are the building blocks of habits.
The executive team that rolled out training to emphasize its importance to the company.

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133: Make Learning Sweet – Featured Interview with guest expert Erika Andersen

erika_andersen

Listen to this interview to learn:

  • Why openness to new ideas is so important for business leaders.
  • How executives have started to put resources behind developing their own leaders and managers to succeed at a higher level.
  • What key inflection points made the biggest difference in growing Proteus in the last 10 years.
  • Six characteristics and skill sets of effective leaders.

Erika Andersen talks with Bill Ringle about principles, practices, and observations for cultivating leaders.

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132: What Does Success Teach Us? Nothing – Featured Interview with Steven Snyder

Steven-Synder

Listen to this interview to learn:

  • How consulting offers a post-graduate education in business.
  • Details about the what leaders find in common while advancing their business goals: change, tension points, and feeling off-balance at times.
  • The importance and value of embracing one’s own struggle story as a way to greater authenticity, clarity, and power.
  • When success can make a lousy teacher.
  • Different types of blind spots that leaders typically face.
  • How working to solve the wrong problem can be corrected.

 

 

Steven Snyder talks with Bill Ringle about leadership and the art of the struggle.

 

MQ4B Podcast

125: Never Let Them See You Sweat – Featured Interview with Gerald Chertavian

gerald chertavian

Listen to this interview to learn:

  • What he is doing to redefine who is talented. 
  • Why you should never “let them see you sweat.” 
  • How sensitivity and respect lead to opportunity.
  • What skills companies are in demand of and how we can give those skills to America’s young adults.
  • That turning your avocation into your vocation is possible.

Gerald Chertavian talks with Bill Ringle about his journey to close the “opportunity divide” that exists in our nation. 

MQ4B Podcast

123: Staying on the Bleeding Edge – Featured Interview with guest expert Mitch Joel

Mitch Joel

Listen to this interview to learn:

  • How when you help brands stay on the leading edge, you often have to stay on the bleeding edge
  • Changes that are occuring between the pure play ad agencies vs. the digital agencies
  • Impact of reaching customers when they have many choices of screens, from desktop to iPad/tablet to mobile
  • Fundamental tenets of customer engagement that still guide online marketing strategies
  • What Walmart did differently to engage customers around a Mother’s Day campaign led by Twist Image

Mitch Joel talks with Bill Ringle about how brands use technology to form and develop direct relationships with customers.

MQ4B Podcast

120: How Good Managers Become Great Leaders – Featured Interview with guest expert Mike Figliuolo

mike figliuolo2

Listen to this interview to learn:

  • The distinction between managing and leading, advocated by Admiral Grace Mary Hooper
  • Stages to building a profitable, scalable training company
  • What leaders did to deepen trust and improve communications at a Fortune 100 company
  • Why boundaries are so elusive for leaders and how to make them work better
  • The mindset needed to grow your company in a short period of time

Mike Figliuolo talks with Bill Ringle about the importance for leaders of understanding people as individuals in an organization. 

MQ4B Podcast

118: What Do You Really Want? – Featured Interview with guest expert Michael Bungay Stanier

Michael Bungay Stanier, author of The Coaching Habit, talks with Bill Ringle about how to strengthen your management effectiveness by giving less advice.

Key points that you’ll learn from this interview:

What it means when managers create an environment to stay focused, engaged, and learning as the standard
How to avoid being an advice-giving maniac
Tactics to get beyond the first answer to a deeper question (which is not the only answer and rarely the best answer)
Why your organization will become more productive when there is less of a rush to action
What makes up 50% of our waking behavior and rarely gets the attention it deserves

MQ4B Podcast

116: Turning the Coin Over – Featured Interview with guest expert Doug Conant

Doug Conant2

Listen to this interview to learn:

  • How getting fired can lead to new and better opportunities
  • What it means to “turn the coin over” when presented with a problem
  • The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders
  • How you can use the criteria to win in the marketplace in your own business
  • What resulted from combining the social agenda with the value agenda at Cambell’s Soup for employees and other stakeholders

Doug Conant talks with Bill Ringle about proven leadership principles that apply across the board, from Fortune 500 companies to start-ups.

MQ4B Podcast

115: Share Your Code to Become a Better Leader – Featured Interview with Mette Norgaard

mette norgaard

Listen to this interview to learn:

  • What leaders who care about the human side of business can be observed doing regularly
  • How the Finnish Broadcasting situation was turned around one lunch conversation at a time
  • What distinguishes a conversation from a Touchpoint opportunity
  • Why sharing your “code” with your team can make you a better leader
  • How to combine your words and energy in an interaction to produce extraordinary impact
  • What you can do to sidestep the myth of “no time to slow down” 

Mette Norgaard talks with Bill Ringle about Touchpoints as a transformative tool in business.

MQ4B Podcast

112: Silent Language of Leaders – Interview with Carol Goman

Carol Goman

Listen to this interview to learn:

  • The two channels of non-verbal communication that we want leaders to use 
  • Gender differences and how they impact non-verbal leadership signals
  • Cultural views of time and tips on how to be respectful when traveling abroad
  • How emotions are common across cultures, but what can be shared, displayed, or shown differs
  • What makes our brains default to negative interpretations of any news under certain circumstances

Carol Goman talks with Bill Ringle about the silent language of leaders that each of us can speak more fluently.

MQ4B Podcast

109: Selling Against the Goal – Featured Interview with guest expert Kendra Lee

kendra lee

Listen to this interview to learn:

  • How to set criteria for overcoming your self-doubt
  • Who to ask for business advice (and who can’t give you helpful advice, even if more convenient)
  • Looking beyond cold calling for lead generation
  • How a $5 MM lab simulation company got out of their own way and doubled revenue
  • The big breakthrough for a $100 MM security company 
  • Why campaign success cannot be measured after a single event or e-mail, and how to really make it work

Kendra Lee talks with Bill Ringle about what happens to your business growth once you really start to believe in your talents and abilities.

MQ4B Podcast

104: Leadership from the Inside Out – Interview with Kevin Cashman

kevin cashman

Listen to this interview to learn:

  • The value of both outer tools (strategy, communications, teambuilding, finance,…) and inner tools (self-awareness of values, character, talents, vision,…) for great leaders
  • What it takes to transform the volitility, unpredictability, complex, and ambiguous elements to those of vision, understanding, clarity, and agility
  • How it took 9 years of research and 1 year of writing to create The Pause Principle book
  • What steps Kevin took to add a “pause environment” in his home 

Kevin Cashman talks with Bill Ringle about using the Pause Principle to develop yourself, others, and to create a culture of innovation. 

MQ4B Podcast

103: 18 Minutes – Interview with Peter Bregman

peter bregman2

Listen to this interview to learn:

  • The right environment to train business leaders who must have dangerous conversations
  • What makes the “You can have it all” myth so important to burst
  • How to use 5 boxes on your daily planner to accomplish the most important objectives each year

Peter Bregman talks with Bill Ringle about the benefits of finding your focus.

MQ4B Podcast

100: A Slice of the Pie – Featured Interview with Nick Sarillo

nick sarillo

Listen to this interview to learn:

  • The most important aspect of a business is not it’s product or people or process, but another “p” word
  • The importance of making your company values current and present to each employee so that employees can use values in day-to-day decision making
  • The case of the burned bottom pizza, and the broader lessons any business owner can draw from it
  • Why you need to oversee multiple health dimensions of a business for all stakeholders
  • What exceptional factors drives higher profits and lower turnover in a traditionally slim margin and low commitment business that you can model in your business

Nick Sarillo talks with Bill Ringle about creating an empowered work culture for small businesses.

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92: Why the Future of Business is Sharing: Featured Interview with guest expert Lisa Gansky

lisa gansky

Listen to this interview to learn:

  • How successful companies are built on incredibly talented, committed people
  • An early insight about how the Internet would level the playing field led to forming a startup acquired by AOL
  • Implications of how technology advances have lowered the barriers to entry dramatically
  • Where to find entrepreneurs creating new ideas and companies in major cities
  • Where on the balance sheet many companies can find underutilized and undervalued assets
  • How the meshing.it database became the foundation for both the book as well as an open source resource
  • Clues and tips for finding life-work balance

Lisa Gansky talks with Bill Ringle about the profound implications “meshing” will have on business and society.

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90: Best Practices Are Stupid – Featured Interview with Stephen Shapiro

stephen_shapiro

Listen to this interview to learn:

  • What a difference it makes to realize that all businesses are in the marketing business
  • How cracking the PR code boosts your visibility to prospects
  • A secret of running a profitable business is keeping your overhead low
  • What it means to “think inside the box” and to “define a better box”
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87: Cross Cultural Selling – Featured Interview with Michael Soon Lee

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Listen to this interview to learn:

  • The secret to listening to your customers to meet their real needs, not what you assume they want/need
  • Three practical tips to avoid insulting prospective customers that many United States business people do automatically and unintentionally
  • Some of the key cultural differences used in negotiating
  • A subspecialty of the medical industry that is very entrepreneurial
  • What to do instead of ignoring someone’s culture to build a genuine bond and relationship

Michael Soon Lee talks with Bill Ringle about embracing the multicultural market and building long-lasting, profitable relationships with your customers.

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86: Nanovation – Featured Interview with Jackie Freiberg

jackie_freiberg

Listen to this interview to learn:

  • How leadership is really about relationships unfolding
  • What organizations do to make strategy part of their culture
  • How to recognize and avoid “Dead Person Working” syndrome
  • What leading companies do to invest in their people
  • How to use feedback as a gift for growth rather than as a destructive tool

Jackie Freiberg talks with Bill Ringle about what it really takes to create a culture of leadership and initiative.

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85: Get Along – Interview with Arnold Sanow

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Listen to this interview to learn:

  • How a marketing director for the marine corps became a nationally known communications expert.
  • What to do when your business “moment of truth” arrives.
  • The importance of being observant and what to pay attention to in order to effectively connect in business.

Arnold Sanow talks with Bill Ringle about the factors that tip business interactions in your favor.

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83: Innovation, Courage, Connection – Interview with Jason Howell

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Listen to this interview to learn:

  • The formula you can use to make your contribution.
  • Why Walmart was interested in Patriotic Contribution for its employees.
  • Historical examples of how individuals band together to make a difference.
  • How innovation, courage, and connection combine to create the environment for you to leave your legacy.
  • Other creative ways you can leave your legacy.

Jason Howell talks with Bill Ringle about how professionals of all ages can contribute to their families, community, and country using patriotic development.

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82: The Simple Elegance of Shibumi: Featured Interview with guest expert Matthew May

matthew_may

Listen to this interview to learn:

  • How Matt’s career took off with the publication of his book.
  • How the refinement of a loom design factors into Toyota’s heritage and culture.
  • What shibumi means for business leaders.
  • How to combat crippling complexity in organizations.

Matthew E. May talks with Bill Ringle about innovation and the ability to achieve the maximum results with the minimum means.

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81: Creativity is for Everyone – Featured Interview with guest expert Lisa Bodell

lisa bodell

Listen to this interview to learn:

  • The reality behind how innovation occurs in business.
  • What makes leadership harder than it has to be for some.
  • The importance of mindset in approaching solutions.
  • How you can unlock creative energy in your company by killing stupid rules.

Lisa Bodell talks with Bill Ringle about insights gained from leading innovation initiatives in major companies around the world.

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72: S-O-S Principle – Interview with Beverly Beuermann-King

beverly beuermann king

Listen to this interview to learn:

  • Tips for dealing with work-life balance
  • The SOS Principle as a long-term solution
  • Why focusing on the awesomeness around us helps bring about change with less resistance
  • A question that helps you and your team be more creative problem solvers

Beverly Beuermann-King talks with Bill Ringle about approaches that influence teams and organizations beyond the “flavor of the month.”

sally helgesen
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70: The Female Vision – Interview with Sally Helgesen

sally_helgesen

Listen to this interview to learn:

  • How senior leaders are looking to use women’s leadership more strategically.
  • How technology allows customers and prospective employees to evaluate the opportunities for doing business with your organization.
  • What a leading Scandinavian law firm changed in their business to allow people to make a greater contribution.
  • The connection between diversity, openness to change, extraordinary customer experience, and the future of business.

Sally Helgesen talks with Bill Ringle about how companies are responding to the demands of their clients for more diverse and responsive leadership.

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66: Business at the Speed of Now – Interview with John Bernard

john_bernard

Listen to this interview to learn:

  • Why corporations hire consultants and how the best consultants serve organizations.
  • The 3 Gears of NOW Management.
  • What skews the perspective for organizational leaders.
  • The critical implications of adapting to the shift from a work culture of mass production to one of mass customization.

John Bernard talks with Bill Ringle about NOW Management and its implications for improved performance.

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65: Trail Blazers – Interview with Lenora Billings-Harris

lenora billings harris

Listen to this interview to learn:

  • How to bridge gaps created by perception
  • Reminders of being your best by being who you authentically are
  • The importance of attending to your verbal and non-verbal messages and micromessages that you send
  • Examples of reaching out to emerging markets in a way that’s not (unintentionally) condescending
  • A technique for raising your awareness of what it feels like to be a minority so you can become a better leader

Lenora Billings-Harris talks with Bill Ringle about building self-esteem and building a successful career as a minority woman.

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64: RubySpeaks – Interview with Ruby Newell-Legner

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Listen to this interview to learn:

  • Ruby’s journey from swim coach to trainer of world-class companies, organizations, and associations, such as the Olympics, US Open, and the Superbowl.
  • The loyalty and retention trend impacting many industries in the recovering economy.
  • What premium suite ticket holders really value.
  • Why organizations that treat their staff well have happier customers.
  • How staff can inadvertently upset a customer by using the wrong word that is a near-universal hot button.
  • The two-step process Zappos uses to define job criteria to ensure good hires.

Ruby Newell-Legner talks with Bill Ringle about loyalty and retention trends in the hospitality and tourism industries and beyond.

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62: The Reactor Factor – Interview with Marsha Petrie Sue

marsha_petrie_sue

Listen to this interview to learn:

  • The TLC of Choice
  • How many people have mental terrorism going on in their own heads
  • What to do instead of trying to change others to suit your purposes
  • A philosophy of giving that helps Marsha contribute on such a big scale to her customers and clients and friends

Marsha Petrie Sue talks with Bill Ringle about using personal accountability as a competitive advantage in business and in your personal life.

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