Mark Brouker and Bill Ringle discuss leadership lessons from a macro perspective along with a breakdown to apply those lessons day-to-day in small business teams and company leadership.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Mark Brouker, author of Lessons from the Navy: How to Earn Trust, Lead Teams, and Achieve Organizational Excellence
Top 3 Take-Aways from this Interview
- We need to treat our people with respect, take care of them, and keep them good if we want to be competitive.
- Take every opportunity to build trust, not fear, because a culture of fear can lead to underperformance.
- The sequence of interactions between managers and employees creates the workplace culture.
- People just want to be treated with respect and once we get our head around that, it will be a competitive advantage for any leader.
- The concept is simple, you must take care of your people.
- We want to keep our good people.
- Take care of the people who are actually achieving the metric.
- Cultures of fear, breed bad decisions.
- Every interaction impacts trust.
- When bad news comes, that’s an opportunity to build trust, not build fear.
- If you have a workforce that trusts you as a leader, you’re going to have a high-performing team.
- The two pieces of a high-performing team are purpose and trust.
- If you have a culture of fear whereby the leader gets angry when bad news comes, the employees are going to do everything they can to avoid telling them.
Read the Show Notes from this Episode
- Mark Brouker talks about the two people who inspired him growing up- his father who taught him the honor of serving your country, and his little league coach, Bill Marlowe who taught him respect. [01:41]
- Mark talks about why leadership behavior matters a lot. [04:24]
- What is leadership and what makes a good leader? [07:15]
- Mark gets in-depth as to why caring is elusive and gives his advice on how to work on it. [12:13]
- Mark strongly discourages leadership to breed a culture of fear. [17:16]
- My Quest for the Best lightning round. [24:26]
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Captain Mark Brouker is a United States Navy retired officer who has more than 25 years of leadership experience. 15 of which were in C-suite level positions. He served as a thought-leader, keynote speaker, professor, coach consultant, facilitator, and pharmacist.
During his career. He served as commanding officer at one of the largest Naval hospitals worldwide. As chief of staff for Navy Medicine West, he was responsible for 10 hospitals spanning the West coast of the United States to the Indian ocean and healthcare for 800,000 patients. Or so after transitioning from the military captain broker founded Brouker leadership Solutions, a company dedicated to helping leaders succeed on their leadership journeys.
He has presented to thousands of professionals in 21 countries as clients include Fortune 500 companies. Mark who lives in San Diego, California, is here to talk about his book “Lessons from the Navy, How to Earn Trust, Lead Teams, and Achieve Organizational Excellence.”
Resources Mentioned During the Interview
- Jeff Bezos, Amazon CEO, and his employee’s suggestion.
- Patients Come Second, by Paul Spiegelman.
- Dr. Paul Zak’s study about the secrets of high-performing teams.
- Havard Business Review’s article on Leadership Behaviour
Contact Info for Mark Brouker
Web address: https://www.broukerleadershipsolutions.com/
Travels from: San Diego, California