233: Research-backed insights from Gallup for small business leaders with Jim Harter

Jim Harter, author of It’s the Manager

Jim Harter and Bill Ringle discuss the valuable, time-saving research available to small business leaders who are open to learning and improving.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

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Top 3 Takeaways from this Interview

  • It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
  • Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things — not how to maximize human potential.
  • Change your management and leadership culture from being bosses to being coaches.

Interview Insights

Read the Show Notes from this Episode

  • Jim tells about his inspiration and how they influenced him to connect to his potential. [01:45]
  • Can you think of a way that this understanding has affected your life? [02:39]
  • When people have meaningful work to do they gotta pursue that which could make a difference in their self-importance. [03:02]
  • It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road…so they can know their strengths and pursue something that gives them energy. [04:33]
  • What are some ways that small businesses can help bring about the people from your people? [05:47]
  • An organization should have a clearly articulated mission & purpose [06:25]
  • It’s about what managers do with their employees when they discuss how their work connects with their work. [09:10]
  • The elements of conversations that you find really help managers connect with everyone on the team. [10:25]
  • Jim answers the question: What do you mean by the phrase “getting people done”? [16:18]
  • Smaller organizations are in a position where they can affect the culture more easily. [22:45]
  • We have to recognize that the role of the manager has to be a coach. [23:43]
  • We have to reward individual achievers and they get the highest recognition in the organization. [23:50]
  • My Quest for the Best Lightning Round [28:08]

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Expert Bio

Dr. Jim Harter is the Chief Scientist for Gallup’s Workplace Management and Well-being Practice.

Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries.

He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It’s the Manager, released in 2019. Jim’s work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.

Jim is also the co-author of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller “Wellbeing: The Five Essential Elements.”

His research is also featured in the bestselling management classic First, Break All the Rules.

Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

Social  Media Links:

​Books Authored by the Guest

It's the Manager by Jim Harter

Resources Mentioned During the Interview

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