234: Sylvia Melena, Supportive Accountability
Sylvia Melena, author of Supportive Accountability
Sylvia Melena and Bill Ringle discuss how small business leaders can use accountability to drive performance and results.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Take-Aways from this Interview
- The purpose of accountability is really to support your team and to set them up for success.
- Accountability is really a way of driving performance and results.
- Progression is about helping them meet performance expectations if they aren’t already.
Tweet-Ready Insights from this Episode
Read the Show Notes from this Episode
Sylvia explains how her parents influenced her to connect to her potential. [00:47]
Can you share with me an example of how excellence influenced a particular decision you made or action you took? [03:01]
When you put your effort and energy and someone recognizes you, it validates and it says that it was appreciated. [04:35]
Was there a turning point that crystallizes that you want to teach appreciation? [05:06]
Sylvia talks about her career as a consultant and a writer [07:30]
Regarding the Model of Supportive Accountability, what else would you say to help someone get the gist about how to think about supportive accountability? [09:27]
The bottom line of the model is about balancing supportive leadership and accountability. [09:33]
What is it that can bring to a situation and allow managers to see themselves and allow them to do to rectify that situation? [10:34]
What are the things that you teach about expectations that will help deepen the ability of the manager [12:27]
She talks about congruence between her work and values [15:57]
Sylvia talk about collaborative communication and explains it [17:51]
My Quest for the Best Lightning Round [19:55]
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SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.
Sylvia is the author of Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award.
With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement.