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236: Dr. Paul White discusses the causes of and cures for a toxic workplace.

Paul White, author of Rising Above a Toxic Workplace

Paul White  and Bill Ringle discuss the causes of and cures for a toxic workplace for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Look out for 3 key signals of a toxic workplace: 1) a sick system characterized by disorganization and chaos, lack of communication, lack of accountability, and poor decision-making processes, 2) toxic leaders, and 3) dysfunctional colleagues.
  • An initial sign of a dysfunctional workplace is that there are significant problems in communication.
  • A toxic work environment exudes negative communication across the organization and in multiple forms.

Tweet-Ready Insights from this Episode

Not joining in negative communication is the first step towards a more positive workplace.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet The hallmark characteristic of a toxic leader is their narcissism.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet Indirect communication creates all kinds of secondary problems where you're not talking directly to the person you need to.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet You always have a choice...you may not like the choice but you don't have to stay in a small-family owned business if that's not your calling.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet Toxic work environments naturally make people frustrated and angry.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet We need to find ways to nurture our inner reserves and gain perspective.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet A toxic leader can occur at a department level or as a front-line supervisor — not necessarily only at the top tier of an organization.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet When a company’s policies and procedures are not followed, chaos, inconsistency, and poor quality follow.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet A toxic work environment exudes negative communication across the organization and in multiple forms.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • ​Paul tells about his target audience and inspiration for his new book, “Rising Above a Toxic Workplace.” [1:38]
  • What’s your observation on how a negative work environment occurs? [2:28]
  • An innocuous way to use indirect communication [04:28]
  • How to ask for feedback effectively [06:42]
  • Paul talks about workplace culture as an internal component in an organization [09:46]
  • Respond consciously rather than just responding emotionally [10:33]
  • Paul advises on how to better handle small-family owned businesses [12:21]
  • Face cynicism in the workplace [16:27]
  • Rules to help establish that level of fundamental trust and respect at work [18:05]
  • Paul shares strategies for more effective and accurate way to provide feedback [19:58]
  • The #1 skill related to “Rising Above a Toxic Workplace,” that listeners ought to invest time in learning [25:05]
  • Paul stresses a key aspect of surviving a toxic workplace [28:20]

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Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.”

He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such asRising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeekEntrepreneur.comFastCompanyFortune/CNN.com , FoxBusiness.comHuffington Post LIVEChicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

231: Become Fluent in the 5 Languages of Appreciation in the Workplace with Dr. Paul White

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Job satisfaction is a key factor of employee retention and organizational success.
  • Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual.
  • Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Start to change your workplace culture by first of all, by not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet When we feel valued and appreciated, we are able to perform at peak levels.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Eventually, as team members begin to work in greater unison, they will begin to see the fruits of their shared labor and become more invested in their success as a team.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Paul tells about his inspiration and how they influenced him to connect to his potential. [1:43]

When you met with Dr. Chapman, did you pitch this book initially or he immediately saw the applicability of it? What is your green light to establish this collaborative venture? [05:14]

Do most managers think that others acts like themselves so if they prefer words of appreciation to directors and colleagues do as well? [07:23]

Use the language of appreciation valued by the recipient. [07:30]

It is a challenge for some leaders, for some more than others to realize that not everybody feels appreciated as they do…and they should [07:47]

Research confirms that 65% of workers say they have received no recognition or appreciation in the past 12 months. Paul shared that changing somebody else just doesn’t work, and we need to learn that…Our language of our appreciation are formed early in life [9:35]

Individuals desire appreciation from their supervisor, but colleagues showing authentic appreciation to one another can also be a powerful part of a recognition program. [9:45]

What are the some of the positive benefits of the language of appreciation? [11:01]

What are the symptoms that a workplace is illiterate using the 5 languages of Appreciation in the Workplace? [13:18]

Paul asserts that a leader should realize that other types of actions can be more impactful than words for many people. [33:03]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.”

He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such as Rising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, Fast Company, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview