1:45 How Dan’s father, a Sargent-Major in the U.S. Army who grew up in North Dakotan coal-mining country, inspired him to rise out of one environment and build a life better than the one he knew.
3:36 “As a child you just experience things.”
4:36 “How often in your world of work have you ever experienced a situation where someone who didn’t necessarily deserve credit got credit for a project that turned out pretty well?”
5:10 “How often does the world of work seem a little arbitrary and crazy to you?” - the Answer, too often.
5:54 “Human beings are, in their own way, arbitrary, crazy people, and as much as we want to believe we are all sentient, logical people and the workplace is a meritocracy, it’s not. The workplace is driven by imperfect beings.”
7:39 “I was always that person in school who thought first before I spoke.”
8:40 “There’s so much communication that occurs beneath the surface.”
10:09 Smartphones make it incredibly difficult to listen and communicate in a deep manner.
11:20 The majority of the stories in Dan’s are other people’s stories, except for the story of Tony. - “I was absolutely flabbergasted.”
14:09 Why connecting with people is so important, and how you can be more like Tony and recognize what to pay attention to.
15:40 “The times when I had been best at reading the room are the times in which I was emotionally disengaged.”
15:54 “The more emotionally engaged you are, the less you are able to truly read them from an objective standpoint.”
18:09 The worst hiring mistake that Dan ever made in his life, and why friendships and emotional connection can cause problems at work.
19:16 Workplace Poker vs. Traditional Business Politics
19:43 “In Workplace Poker we acknowledge we’re all humans, we’re imperfect.”
21:41 “People aren’t going to be as transparent with you if you have some degree of power over them.”
24:00 Case study of Vivic Corps and client distribution among senior brokers, and why Darwinian ethics of feeding off the lower tiers of the business doesn’t help company culture.
29:41 The importance of likability and why it matters so much in business. - “Men can get farther in their career by being pushy and obnoxious because many people will simply get out of their way.”
30:32 “There comes a point in every career where being an abrasive hammer doesn’t bring about the same results as it initially produces.”
31:00 “Likability, charm, connecting with other people – you can still be a driver, someone who drives performances - but if you can do it with a degree of charm and likability you’re going to do it so much better.”
36:26 Case study of a company with internal challenges, and how Dan was able to come in and get the projects back on track.
40:39 “You have to want to be likable.”
42:05 The Lightning Round