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233: Jim Harter, It’s the Manager

Jim Harter, author of It's the Manager

Jim Harter and Bill Ringle discuss his book Jim Harter, It's the Manager

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • It's so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
  • Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things -- not how to maximize human potential.
  • Change your management and leadership culture from being bosses to being coaches.
  • Maximizing an individual's potential begins with knowing their strengths and building their work and careers around those strengths.
  • What happens in an organization goes external very quickly, so the employment brand is really your real culture.

Tweet-Ready Insights from this Episode

When people have meaning work to do they gotta pursue that could make a difference in their self-importance.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetNothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday's employees want is career development. They want the same thing their team leader wants from them -- they want to improve.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWhen you have great managers who can maximize the potential of every team member.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday’s worker is demanding a culture shift from boss to coach.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThe manager’s own engagement affects the engagement of the team.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetManagers have to be very purposeful about connecting people.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWe need to expect everybody to be thinking about how they develop people around them by using their own strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThere is a the dissonance between the science and practice of management.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetTransform your managers into coaches who inspire, communicate frequently and develop employee strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Interview Insights

Read the Show Notes from this Episode

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Expert Bio 

Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-being Practice. Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries. He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It's the Manager, released in 2019. Jim's work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.
Jim is also the coauthor of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller "Wellbeing: The Five Essential Elements." His research is also featured in the bestselling management classic First, Break All the Rules.
Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

232: Jon Gordon, author of The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon, The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon and Bill Ringle discuss how and why positive leaders transform teams and organizations, and change the world.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Positivity within the team starts at a cultural level where you say this is the kind of culture that we're going to build, this our value, this is the importance of positivity to be a great team.
  • As a small business owner you're going to face rejection, adversity, challenges and set backs, and you have to have a vision of what you have to build knowing that adversity is gonna be part of the process.
  • Leadership is a transferred belief and passion and energy.

Tweet-Ready Insights from this Episode

You have to seek your mentors, you have to pursue them. You also have to make sure you're also giving them something. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership: How and Why Positive… Click To Tweet All you need is one person early on to say 'Yes,' one opportunity. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet We don't give up because it's hard, we give up because we get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet Optimists work harder, got paid more, and will more likely to succeed in business and sports. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet If we believe it, we will then continually work to achieve it. We won't give up, we won't get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet It's important to stay encouraged; to believe that he best is yet to come. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet We ourselves have to be filled with positivity so we can feed others. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet Positive leaders love accountability. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet One of the biggest mistakes of a leader is that they do not address the negativity that exists on a team. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet A team and organization that’s not connected at the top crumbles at the bottom. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Interview Insights

Read the Show Notes from this Episode

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Expert Bio 

Jon Gordon's best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits.

He is the author of 18 books including multiple best-sellers including, The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership and The Power of a Positive Team. His latest book is The Coffee Bean: A Simple Lesson to Create Positive Change.

Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends and in numerous magazines and newspapers. His clients include The Los Angeles Dodgers, The Atlanta Falcons, Campbell Soup, Dell, Publix, Southwest Airlines, LA Clippers, Miami Heat, Pittsburgh Pirates, BB&T Bank, Clemson Football, Northwestern Mutual, West Point Academy and more.

Jon is a graduate of Cornell University and holds a Masters in Teaching from Emory University. He and his training/consulting company are passionate about developing positive leaders, organizations and teams. 

Contact Info for Jon Gordon

Web address: http://jongordon.com/

Travels from: Ponte Vedra Beach, FL

 Social  Media Links:

Books Authored by the Guest

Resources Mentioned During the Interview

231: Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Job satisfaction is a key factor of employee retention and organizational success.
  • Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual. 
  • Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Start to change your workplace culture by first of all, not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet When we feel valued and appreciated, we are able to perform at peak levels.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Eventually, as team members begin to work in greater unison, they will begin to see the fruits of their shared labor and become more invested in their success as a team.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio 

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.” He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such as Rising Above a Toxic Workplace and "Sync or Swim" with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, Fast Company, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

 Social  Media Links:

​Books Authored by the Guest

Paul White book

Resources Mentioned During the Interview

230: Lee Cockerell, author of Creating Magic

Lee Cockerell, author of Creating Magic

Lee Cockerell  and Bill Ringle discuss Creating Magic for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Team building and group cohesion are major tenets of leadership, and bring about positive change through new ideas and fruitful productivity.
  • The highest customer satisfaction levels come from positive employee interactions.
  • Corporate culture is being redefined and nurtured continually, evolving regularly due to employee involvement and contributions.
  • Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.  
  • Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.

Tweet-Ready Insights from this Episode

In life if you don't do the hard thing, life gets harder.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEveryone is important.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBurn the free fuel: appreciation, recognition, and encouragement.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetGive people a purpose, not just a job.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetAdapting to current demands is a bona fide tool of effective leadership, whether those demands are technological, social, or economical.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBeing prepared and performing consistently results in a smart working style that is appreciated by others.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetRespecting all individuals on the way up manifests in a potentially powerful network of people.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetI knew I had mastered the art of hiring once every person who reported to me was someone I would gladly report to myself.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and  How to Stay on Track to Achieve a Stellar Career.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell profile

Contact Info for Lee Cockerell

Web address: https://www.leecockerell.com/

Travels from: Orlando, Florida

 Social  Media Links:

​Books Authored by the Guest

Lee Cockerell, author of Creating Magic

Resources Mentioned During the Interview

228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It

John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to Fix It 

John Brandt  and Bill Ringle discuss Nincompoopery: Why Your Customers Hate You--and How to Fix It

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Quality through essential to value, is not longer a differentiating component of value – customers want more.
  • One of the biggest gifts you can receive is a customer complaint. This is direct feedback from the customer about something that isn’t working in your organization.
  • Any time we lead change in an organization we have to manage not only those technical components, but the accompanying social aspects as well.

Tweet-Ready Insights from this Episode

Nincompoopery – terrible customer service, idiotic business processes, and soul-crushing management practices – surrounds all of us.>> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate… Click To TweetNincompoopery is not usually the fault of any individual; its roots often lie with the company or organization. >> #MQ4B Ep229 with MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate… Click To TweetTime and again I find that the biggest obstacle to leading change is the leader. Not because he or she is UNqualified, or UNmotivated, or UNpopular, or any of the other UNs you might think of; instead, they fall victim to the biggest UN… Click To TweetThe average life expectancy of an S&P 500 company used to be 75 years, but today it’s 15 years. >> #MQ4B Ep228 with with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetWe lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery:… Click To TweetOne of the most encouraging business developments of the new century is the democratization of process opportunities with customers —specifically, the availability of new techniques and new technologies to improve processes at… Click To TweetAnxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetGame-changing innovation is rare in the grand scheme of things. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetOnce you give yourself that freedom, once you do things you only love...you ofcourse work harder, you ofcourse work better....everything gets better once you do that. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of… Click To TweetAnxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John R. Brandt is the author of Nincompoopery: Why Your Customers Hate You—and How to Fix It (HarperCollins Leadership; hardcover; July 16, 2019). He is also CEO and founder of The MPI Group, and has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing, technology and performance measurement. Before founding MPI in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management and consulting with a passion for journalism that earned him more than twenty awards for reporting, writing and editing. Formerly publisher and editor-in-chief of IndustryWeek magazine, Brandt also served as president, publisher and editorial director of the Chief Executive Group (publisher of Chief Executive).

John Brandt

John Brandt author of Nincompoopery: Why Your Customers Hate You--and How to Fix It

Contact Info for John Brandt

Web address: https://mpi-group.com/

Travels from: Shaker Heights, OH

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

227: John DiJulius, author of The Relationship Economy

John DiJulius, author of The Relationship Economy

John DiJulius  and Bill Ringle discuss The Relationship Economy.

>>> Visit MyQuestforTheBest.com for complete show notes with more expert advice and inspiring stories to propel your small business growth.

Top 3 Takeaways from this Interview

  • Use technology to form basic tasks enabling their employees to focus on what's more important.
  • Build a culture internally that creates emotional connection with your employees with each other.
  • Create relationship built in training for new and existing employees because they don't just have it and it can be taught, and if you don't teach it, it can be translated into actions, and it's gonna be cold transactions instead of warm interactions that build loyalty.
  • The art of building relationship has five keys to it: authenticity, insatiable curiosity, incredible empathy, one must love people and must be a great listener.
  • We create certain nevers and always that we would never do or always do if the opportunity presents itself.

Tweet-Ready Insights from this Episode

When someone's failing: let's look in the mirror first. No one came here to fail. No one wants to be making mistakes, we give them all the support and encouragement, confidence that we can..>> #MQ4B Ep227 with John DiJulius… Click To Tweet

En-courage: the new perspective here is to put courage in someone else.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Technology is not the enemy, we weren't using it to eliminate customer experience.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
Today's illiterate are those who have the inability to truly make a deep connection with others.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The lack of people skills that is happening in our society is the responsibility of the business leaders to fix. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The best companies are leading the relationship economy by building, marrying digital and human experience to the best outcome. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
There's no greater skill that can be taught or worked on than the ability to build an instant rapport with others, whether that be an acquaintance, customer, coworker, friend or total stranger. >> #MQ4B Ep227 with John DiJulius… Click To Tweet
It is not the employees' responsibility to have high service aptitude, it is the company's to train it to them, and that's the soft skills, when most of the company's train them for technical skills. >> #MQ4B Ep227 with John… Click To Tweet
The five E's of enegament are eye contact, enthusiastic greet, ear to your smile, engage and educate. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
We create certain nevers and always that we would never do or always do if the opportunity presents itself. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Known as the Authority on world class Customer Service, John is an international consultant, keynote speaker, and best-selling author of three Customer service books. His newest book, The Relationship Economy (Greenleaf Books) will launch fall 2019. John utilizes his proven methodology with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses. John Robert’s Spa, started in 1993, has grown into a chain of upscale salons throughout Northeast Ohio and repeatedly named one of the top 20 salons in America. John’s primary business, The DiJulius Group, is an international consulting firm focused on changing the world by creating a Customer Service Revolution. His third business, Believe in Dreams, is a non profit that helps make dreams come true for deserving children. John will demonstrate how you can make Customer Service your single biggest competitive advantage, become the brand Customers cannot live without and make price irrelevant!

Contact Info for John DiJulius

Web address: https://thedijuliusgroup.com/

Travels from: OH Westerville  

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

229: Michal Stawicki, author of Driven by Purpose

Michal Stawicki, author of Directed by Purpose

Michal Stawicki  and Bill Ringle discuss Directed by Purpose

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • A personal mission statement is a compass to guide your life. Though the terrain of your life can change rapidly, using this compass will ensure you always find happiness and success.
  • Creating a personal mission statement seems to be a good starting point to avoid common regrets at the end of your life.
  • Always have the end goal in your mind. You are looking for your destiny. That's your ultimate focus.

Tweet-Ready Insights from this Episode

A personal mission statement focuses on what you want to be (character) and to do (contributions and achievements) and on the values or principles upon which being and doing are based.>> #MQ4B Ep229 with Michal Stawicki… Click To TweetI identified my factors: importance, troubleshooting, responsibility and the sense of growth.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAssimilate your personal mission statement into your life. To soak your mind in it.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetChoose and build your own strategy in accordance with your occupation, circumstances, and temperament.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetVisualize how to avoid the temptation to distract yourself. Imagine yourself committing to 100% effort.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAs I said, I had been struggling with my personal mission creation for over one month. And I'm glad I did. Take your time. It is personal. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission… Click To TweetSelf-analysis: People of success know themselves. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetHabits mastery. It is extremely hard to find a successful person who doesn’t use consistent habits to achieve more than they would without the habits.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Michal Stawicki is on a mission to support individuals who feel helpless to expand beyond their limits so that they can regain the control over their lives.

In 2012, Michal read the book titled “The Slight Edge” by Jeff Olson, and he started to turn his life around.
In the next seven years, he lost weight, broke over 200 personal fitness records, developed dozens of daily habits, doubled his income, started a book advertising business, liberated his wife from a day job and published sixteen books sharing how he achieved all of the above. He regularly blogs at ExpandBeyondYourself.com, and the story of his life’s transformation was featured in the re-release of “The Slight Edge” in 2013.

Contact Info for Michal Stawicki

Web address: http://www.expandbeyondyourself.com/

Travels from: Mazowieckie Province, Poland

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Steve Coughran headshot

226: Steve Cochran, author of Outsizing: Strategies to Grow Your Business, Profits, and Potential

Steve Coughran, author of Outsizing: Strategies to Grow Your Business, Profits, and Potential

Steve Coughran  and Bill Ringle discuss Outsizing: Strategies to Grow Your Business, Profits, and Potential for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Value Bombs from this Interview

  • Do not let  metrics dictate the strategy – metrics are meant to measure the strategy.
  • Building a robust, efficacious strategy isn’t easy to do:  it requires organizations to ingrain it as a habit.
  • Talking with other people is essential to new leaders. Doing so creates buy-in because everyone likes to  feel like they have a voice and that they're going to be engaged in a strategic process.

Tweet-Ready Insights from this Episode

My biggest mantra is 'simplification.'>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetOutsizing a strategy requires time, patience, and practice.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetSuccessful strategists dream then plan, measure progress, and adjust.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetA company’s deep understanding of customer values manifests into an overarching excellent experience.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetFailing to focus on the customer often results in companies selling a product or service that their customers don’t need.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business,… Click To TweetWhere company fails is on the execution side so a lot of companies really struggle to implement plans.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and… Click To TweetIts a shame that people are being let go because of a lack of a good strategy. So that's really the drive behind how do we improve lives, how do we improve business through better strategy.>> #MQ4B Ep226 with Steve Coughran… Click To TweetIf you don't have that engagement or that buy in throughout the organization it'll be very very difficult, the strategy will be very difficult to execute, to implement.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of… Click To TweetIn business, simplifying something is actually more difficult than complexity. >> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetOnce you establish that pattern, you build that base, now its easy to repeat that pattern and scale up from there. >> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business,… Click To Tweet

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Expert Bio 

Author, CFO of an international billion-dollar company, and management consultant, Steve Coughran has over two decades of experience driving business excellence. Known for his extensive research and writing on strategic growth and corporate financial management, Steve challenges conventional wisdom, earning the reputation of an “energetic trailblazer.” He is an expert on strategy and an acclaimed keynote speaker with over twenty years of experience driving corporate excellence.
Steve has launched and managed three cross-industry companies, gaining a deep understanding of the competitive business environment. He is passionate about spreading his knowledge of strategy and finance with others, developing and leading programs such as the Strategic Financial Leadership Academy and Growth-Driven Leadership and teaching a Strategic Financial Leadership course at the University of Denver.
Steve is a CPA, earned his MBA from the Fuqua School of Business at Duke University, and studied international business across four continents. He advanced his specialization in strategy through study at the Executive Education Program at the Tuck School of Business at Dartmouth College. Steve is married to his wife, Lalana, and has two children. When he’s not working, he enjoys running and has completed five marathons.

Steve Coughran

Steve Coughran

Contact Info for Steve Cochran

Web address: https://www.stevecoughran.com/

Travels from: New York, New York  

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Amy Franko Headshot

223: Adopt a Modern Seller Paradigm to Excel, an interview with Amy Franko

Amy Franko -  author of The Modern Seller: Sell More and Increase Your Impact in the New Sales Economy

Amy Franko and Bill Ringle discuss the ideas of the five modern selling skill sets that help small business leaders and others responsible for top-line growth rise above the competition. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take Aways from this Interview

  • Five roles to adopt for success in today's competitive marketplace: Entrepreneurial, Holistic, Social, Ambassador, and Agile.
  • How to find the right prospects for clients, when buyer titles and responsibilities are often opaque.
  • What it means to serve ambassador responsibilities in business growth positions.

5 Roles of the Modern Seller by Amy Franko

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Amy Franko is a strategic sales expert working with professional services, insurance, and technology organizations to accelerate sales results. She’s a keynote speaker, sales strategist, and author specializing in B2B sales and sales leadership development.

With over 20 years of client-facing sales experience, Amy began her career with global companies IBM and Lenovo before pivoting into entrepreneurship. 

Her book of business includes some of the world’s most recognizable brands. Amy’s book, Amazon , is an Amazon best seller and was also named a 2018 top sales book by Top Sales World. Learn more and download a free chapter at www.amyfranko.com.

Contact Info

Web address: amyfranko.com

Travels from: Delaware, Ohio

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222: Ryder Carroll, author of The Bullet Journal Method

Ryder Carroll, author of The Bullet Journal Method

Ryder Carroll  and Bill Ringle discuss the Bullet Journal Method – a technique used by millions worldwide – for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Transform your vague ideations into meaningful goals, and then break those goals into manageable action steps.
  • Track the past, organize the present, and prepare for the future.
  • Spend time with things that are important and be mindful of how you spend your time.

Tweet-Ready Insights from this Episode

The goal of the Bullet Journal is to help its practitioners live intentional lives, ones that are productive and meaningful.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetBullet Journalling is especially good for people who are visual learners. Everything is always within sight – something that you can’t get with a digital planning method.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of… Click To TweetWritten goals are more likely to be completed.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetKeep your focus on what is important and reduce decision fatigue.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetThe idea of rapid logging is that you quickly enter information with short sentences and use “bullets” to convey what kind of information it is.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetEncourage small steps toward progress, and keep record of accomplishments.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetReflect on what you can do better tomorrow through your journal.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetClarify goals and steps needed to achieve them.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetWith the Bullet Journal you can ensure actions support values and goals. >> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetIn writing your ideas you basically have a map of the evolution of your thought.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Ryder Carroll, an digital product designer and author living in Brooklyn, NY. Diagnosed with learning disabilities early in life, he was forced to figure out alternate ways to be focused and productive. Through years of trial and error, he developed a methodology that went far beyond simple organization. Now he focuses on helping others learn what the Bullet Journal method is truly about: the art of intentional living.

Contact Info for Ryder Carroll

Web address: https://bulletjournal.com/

Travels from: Brooklyn, NY 

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​Books Authored by the Guest

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221: John Rossman, author of Think Like Amazon

John Rossman, author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader

John Rossman  and Bill Ringle discuss Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Create customer obsession—and grant your customers superpowers.
  •  Use metrics to create a culture of accountability and innovation.
  • Master the magic of small autonomous teams.

Tweet-Ready Insights from this Episode

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John is the author of Think Like Amazon: 50 ½ Ideas to Become a Digital Leader.

He was an executive at Amazon, where he launched and scaled the Marketplace business, which now accounts for more than 50 percent of all units sold at Amazon.com. He also led the enterprise services business, with responsibilities for Target.com, NBA.com, Toys R Us, and other top brands.

He now heads Rossman Partners, a niche business advisory firm that helps clients succeed and thrive in the digital era. Rossman has worked with The Gates Foundation, Microsoft, Nordstrom, Target, Walmart, and many others. He is highly sought after for expert commentary regarding Amazon by global news media, such as the New York Times, CNBC, and Bloomberg, among others.

Contact Info for John Rossman

Web address: http://the-amazon-way.com/

Travels from:  Austin, Texas

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​Books Authored by the Guest

Resources Mentioned During the Interview

225: John Lee Dumas, author of The Freedom Journal

John Lee Dumas, author of The Freedom Journal

John Lee Dumas  and Bill Ringle discuss The Freedom Journal for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

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Tweet-Ready Insights from this Episode

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John Lee Dumas is an American entrepreneur and podcaster based in Puerto Rico. He is the founder and host of Entrepreneurs on Fire, a business podcast where he interviews successful entrepreneurs. He was born and raised in Maine. He graduated from Providence College on an Army ROTC scholarship in 2002. Upon graduation he was commissioned as an officer in the U.S. Army and received an honorable discharge in 2010. Later, he went to New York City, where he worked for a technology startup until departing to San Diego in 2009. In San Diego, Dumas began a career in real estate. Upon a friend's suggestion, he began listening to podcasts in order to pass the time during his long drives. He started listening to NPR, while exploring other shows such as Pat Flynn's Smart Passive Income and Cliff Ravenscraft’s Podcast Answer Man. After moving back to Maine in mid-2011 to pursue a career in Commercial Real Estate, Dumas thought of starting a different venture. He developed the concept of a daily podcast that would feature the story of successful entrepreneurs. He named it Entrepreneurs On Fire. EOFire launched September 22, 2012. As his subscribers grew, he published Podcast Launch in the Amazon bookstore. As of 2018, his podcasts have received 70 million downloads with 1 million monthly listens. 

Contact Info for John Lee Dumas

Web address: https://www.eofire.com/

Travels from: Humacao, PR

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

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