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252: Harvey Mackay, author of You Haven’t Hit Your Peak Yet!

Harvey Mackay, author of You Haven’t Hit Your Peak Yet!

Harvey Mackay and Bill Ringle discuss “You Haven’t Hit Your Peak Yet!” Harvey’s perspectives and advice for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Taking care of customers is taking care of business, which is why you need to create a service culture.
  • The single greatest mistake a manager can make is to hire the wrong person. 
  • You cannot build a business with a revolving door.

Tweet-Ready Insights from this Episode

Rivalries and opposition make you better and lead to creativity and innovation, which are critical for growth.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet When it comes to getting hired, the most important thing to remember is that getting a job is a job.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Of all the human failings that can destroy a person or a business, arrogance is the deadliest.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Find out how adversity can be your best friend.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Use humility in your successes to make good business partners.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet There is no substitute for quality. Doing something that’s good enough never is. You need to do it right the first time.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Success is the difference between working hard and hardly working.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet It’s important to do things right the first time to gain trust.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet Ethics is about what is right, not who is right.>> #MQ4B Ep252 with Harvey Mackay (@HarveyMackay), author of You Haven't Hit Your Peak Yet! Click To Tweet If I had to name the single characteristic shared by all the truly successful people I’ve met in my lifetime, I’d have to say it’s the ability to create and nurture a network of contacts.>> #MQ4B Ep252 with Harvey Mackay… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

 Who influenced or inspired Harvey growing up. [02:02] 

How did you realize that sharing your business knowledge and experience is your calling?

Some the milestones that really changed the trajectory of the business. [07:43]

Explanation of the HIRE acronym. [13:15]

What it is like to interview for a job at the Mackay Mitchell Envelope Co.[15:32]

Harvey’s philosophy on networking. [19:44]

What do you say about people who wonder about ‘how can you trust others’? [30:58]

My Quest for the Best Lightning Round begins [35:57]

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Expert Bio

Harvey Mackay has written seven New York Times bestselling books, three reached #1, and two were named by the New York Times among the top 15 inspirational business books of all time – Swim With The Sharks Without Being Eaten Alive and Beware The Naked Man Who Offers You His Shirt.

His latest book, You Haven’t Hit Your Peak Yet!, came out Jan. 29, 2020.

His books have sold 10 million copies in 80 countries and have been translated in more than 50 languages.

Harvey is a nationally syndicated columnist whose weekly business advice appears in 100 newspapers and magazines around the country.

He was named one of the top five speakers in the world by Toastmasters International and speaks to corporate audiences around the world.

Harvey is chairman of the $100 million MackayMitchell Envelope Company in Minneapolis, which he founded in 1960.

 

Contact Info for Harvey Mackay

Web address: https://harveymackay.com/

Travels from: Minneapolis, Minnesota

Social  Media Links

Top​ Books Authored by Harvey Mackay

Resources Mentioned During the Interview

HarveyMackay.com

HarveyMackayAcademy.com

251: David Benjamin, co-author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast

David Benjamin, co-author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast

David Benjamin and Bill Ringle discuss Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Complex issues can be solved in a matter of days, not months, not years, a time frame supported by the authors’ research and practice over three decades.
  • Conventional approaches to problem-solving typically rely on small groups of smart people cloistered away tasked with deciding the best way forward.
  • We need a new approach to complex problems that allow us to co-create in large groups.

Tweet-Ready Insights from this Episode

What's really different with this approach (of problem solving) is that there's an open mindedness and giving up control that any leader needs to accept.>>#MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking… Click To Tweet

To try to control what the answer is or to be closed minded and biased as you wade into something complex is completely counter productive.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The… Click To Tweet

The notion of taking time on things that may not seems so important as in you're in a rush to get to action.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving… Click To Tweet

Spend time to determine who the solvers should be; get the right group of people to collectively get you to the right answers and execution.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The… Click To Tweet

By acknowledging the complexity, you can determine exactly what kind of problem you are faced with.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About… Click To Tweet

Don’t necessarily retreat from what you think is a good question because people are reacting negatively.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just… Click To Tweet

Agreeing on how to deconstruct the question into the right component parts to discuss.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

You must trust that the answers will emerge.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

The right answers will arise from the right kinds of interactions together.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Before you can begin thinking about solutions, you have to start with clarity on the question to ask.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just… Click To Tweet

You must equip your organization to achieve a pace that keeps up.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Truly great problem-solving requires iteration.>> #MQ4B Ep251 with David Benjamin, (@complexitydb), author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Who’s someone who influenced or inspired you? [01:52]

Can you remember a time early in your career where you drew strength and inspiration and made a decision based on these influences [04:09]

How do you define a problem with this approach? [05:01]

How do you get interested in complex problem solving? [06:38]

Can you describe some key differences that stand out [07:56]

Is there an example of an organization or a leader that you worked with that has an issue where they came to the realization that they need to crack their own complexity? [15:33]

What is it that lead him to realize that he had identified a larger problem and in order to solve it, it wasn’t going to take a revolutionary approach? [17:20]

My Quest for the Best Lightning Round begins [22:01]

Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio

David Benjamin is the co-founder of Syntegrity and the Chief Architect behind its implementation of the Complexity Formula as laid out in Cracking Complexity.

David regularly guides leaders and their teams through their application of the formula, helping them get to decisions and action in days, no matter the industry, type of challenge, or nature of the organization. In this capacity, David has become a trusted advisor to Fortune 500 companies and government leaders on how to organize for complexity and find traction in the face of the intractable.

He frequently speaks on a wide range of topics related to complexity, effective and efficient problem-solving, and human dynamics in systems.

David spends most of the rest of his time and energy on writing, family, long-distance running and cracking cryptic crosswords.

David and his wife, Angie, live near Toronto and have three incredibly talented daughters whom he loves equally.

Contact Info for David Benjamin

Web address: syntegritygroup.com

Travels from: Austin, TX

Social  Media Links:

https://www.linkedin.com/company/syntegritygroup/

​Books Authored by the Guest

Resources Mentioned During the Interview

http://syntegritygroup.com/

250: Stu Heinecke, author of Get the Meeting!

Stu Heinecke, author of Get the Meeting!

Stu Heinecke and Bill Ringle discuss ideas and examples from “Get the Meeting!” for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Contact marketing is a way of connecting that gets attention, stands out by expressing care and interest in the prospect.
  • Cartoons double email open rates and “keep them opening.
  • We won’t go anywhere if we don’t believe we are worthy of going somewhere.

Tweet-Ready Insights from this Episode

Humor is really about truth being revealed in a twist.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Research a short-list of your VIP clients, who can have a major impact for your business.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Personalize or craft a highly personalized message for each of them.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Deliver the message through an intriguing ‘device.’>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Create a unique “Big Board” cartoon that is personalized and meaningful.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Most people fail to reach the 'higher-ups' because they fall prey to the barriers.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Creativity is about making connections and discovering for yourself what works together.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Send in materials that may seem synonymous with your value proposition or a struggle they may be going through.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Audacity is a big part of gaining attention.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Turn executive assistants into allies, who’ll help you break through every time.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Be brief and get right to your point quickly.>> #MQ4B Ep250 with Stu Heinecke (@byStuHeinecke), author of How to Get a Meeting with Anyone, Get the Meeting! Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Who’s someone who influenced or inspired you? [01:16]

How old are you when you reach out to them and how did you made contact with your mentors [02:27]

How can a cartoonist create funds? Cite examples. [05:03]

What’s one memorable auction that you participate in? [06:06]

Stu expands on single panel cartoons [08:05]

What is that something you want readers to take away after reading the book? [09:30]

What something you had to make prominent in your mindset in order to do business with the largest publication on earth? [10:20]

Talk about how you’ve taken the refrigerator clipping and turn it into more of a business process? [11:35]

He talks about using modern technology to support it with clever ideas and being someone who takes the time to really understand what will attract the attention of the person he’s trying to reach [26:29]

My Quest for the Best Lightning Round begins [29:10]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dubbed by the American Marketing Association the “Father of Contact Marketing,”

STU HEINECKE is a Wall Street Journal cartoonist, hall of fame-nominated marketer and the bestselling author of How to Get a Meeting with Anyone (2016) and Get the Meeting! (10-2019).

Stu is also the founder of Cartoonists.org, a group of WSJ and New Yorker cartoonists who donate their art to help charities raise funds.

Contact Info for Guest Name

Web address: http://www.stuheinecke.com/

Travels from: Freeland, WA

Social  Media Links:

https://www.linkedin.com/in/stuheinecke/

https://www.instagram.com/stuheinecke/

​Books Authored by the Guest

Resources Mentioned During the Interview

http://stuheinecke.com/

249: Amanda Setili, author of The Agility Advantage

Amanda Setili, author of The Agility Advantage

Amanda Setili and Bill Ringle discuss Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Agility as the ability to see what’s going on in the marketplace, anticipate what might happen next and capitalize on finding a way to create something good on whatever changes that’s coming at you.
  • The faster and more surprising the change, the greater the advantage for companies that respond quickly.
  • Marketplace changes create new opportunities for us to surge ahead of competitors.

Tweet-Ready Insights from this Episode

When you need to do something new, you need to break things up without breaking the whole company.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Often capitalizing on the change can take years, take a long time to be able to develop new capabilities, bring out new products, adopt your company to the change.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The… Click To Tweet

It's very important not to get stuck in the decision phase but make a decision about what you can do tomorrow in the general direction on where you want to go.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The… Click To Tweet

Uncertainty is more stressful to humans than knowing that something bad is definitely going to happen.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Businesses that are willing to take on more risk and operate in uncertain environments can win a competitive advantage over those that are not.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Minimize risk while taking advantage of changes that occur in the business environment, is an uncommon capability that can be a tremendous source of competitive advantage.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author… Click To Tweet

Capitalize on uncertainties in your market, rather than letting them slow you down.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Get in sync with customers, gain early insight into changing needs, and bring the right solutions to market.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Open the floodgates of employee creativity, empowering employees to respond quickly and effectively to emerging opportunities.>> #MQ4B Ep249 with Amanda Setili (@AmandaSetili), author of The Agility Advantage Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Amanda shares her inspiration and how he inspired her. [1:20]

She recalled a time when that boldness and curiosity that her mentor taught her had influenced her life. [02:22]

Can you define what agility is in the context of business change? [04:42]

She talks about capitalizing on change [05:15]

How do you characterize an opportunity that’s worth pursuing? [07:18]

How do you help companies find ways to take advantage of the opportunities and to not sit in the decision making process too long [9:15]

Can you give me some examples of how you set some matrix against learning what customer need, what they’re willing to pay for as a learning goal [11:19]

The role of creativity and agility are closely intertwined, is that something that you’ve observed? [12:43]

Talk about data and using data to analyze the market [16:01]

Can you give some examples of symptoms that a corporate leader might be experiencing that would indicate a need for agility [19:07]

My Quest for the Best Lightning Round begins [22:11]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Amanda Setili is president of strategy consulting firm Setili & Associates. An internationally acclaimed expert on strategic agility®, she gives her clients—including Cardinal Health, Coca-Cola, Delta Air Lines, The Home Depot, UPS and Walmart—unbiased and laser-clear advice on how to respond quickly and intelligently to a changing marketplace.

Setili has advised organizations in industries as diverse as consumer and industrial products, financial services, technology, non-profit, and retail. Her work has taken her throughout North America, Europe and Asia.

Before starting Setili & Associates, she served as director of marketing for Global Food Exchange, consulted for McKinsey & Company (where she planted seeds that became the firm’s Kuala Lumpur office), served as chief operating officer of Malaysia’s leading Internet services company, and developed products and optimized manufacturing operations for Kimberly-Clark.

Setili is author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets (Career Press, 2017) and The Agility Advantage, How to Identify and Act On Opportunities in a Fast-Changing World (Jossey-Bass, 2014).

Setili served as an adjunct professor at Emory’s Goizueta Business School. She earned her degree in chemical engineering from Vanderbilt, and her MBA, with distinction, from the Harvard Business School. She is past president and board chair of the Harvard Business School Club of Atlanta.

Contact Info for Amada Setili

Web address: https://setili.com/

Travels from: Atlanta, Georgia

Social  Media Links:

https://web.facebook.com/setiliassociates/

https://www.linkedin.com/in/amandasetili/

​Books Authored by the Guest

Resources Mentioned During the Interview

http://setili.com

248: David Komlos, author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast

David Komlos, co-author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast

David Komlos and Bill Ringle discuss CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Complexity is the defining challenge, whether it manifests as a growth challenge, a talent challenge, taking out costs challenge, or innovation challenge.
  • If you can engage people in deep dialogue and if you can immerse them in something that matters to them, they bring their full power to bear.
  • Just as form follows function and structure follows strategy, the approach you take to solving a problem has to follow the kind of problem it is.

Tweet-Ready Insights from this Episode

Bring the right group of people together and equip them with a way that allows them to combine their data information and knowledge into higher levels of understanding and good outcomes.>> #MQ4B Ep248 with David Komlos… Click To Tweet It’s important to know the difference between complicated and complex.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet When you’re dealing with a complicated challenge, you’re dealing with a challenge that is new to you.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About… Click To Tweet We’re conditioned to feel that anytime we’re up against the big challenge, it’s going to be a long haul.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just… Click To Tweet When you can bring the right diversity of talent to bear on a challenge to look at it from every angle they can get to wise judgment and good creative outcomes.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING… Click To Tweet Every leader encounters both simple and chaotic challenges regularly.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet When you frame the challenge in the form of an inviting and engaging question without biasing the question with answers, people pay attention to that question.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING… Click To Tweet Complex challenges are the defining challenges for any big contributor or anyone who’s aspiring to be a leader or is a leader.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough… Click To Tweet When you’re dealing with something complex, you can deconstruct it into its many component parts.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About… Click To Tweet A good question is unbiased and a stretch that is achievable.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet The payoff is to have a regular way to power up in the face of big challenges.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet Diverse groups of people don’t work well together.>> #MQ4B Ep248 with David Komlos (@SyntegrityUSA), author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast Click To Tweet

Interview Insights

Show Notes from this Episode

Who’s someone who influenced or inspired you? [01:20]

What initially drew your interest to becoming expert on this topic? [02:58]

Where you consulting or was tis something you pushed? [03:54]

Is this how you formed Syntegrity? [04:18]

Tell me about Syntegrity today? [05:09]

Can you give an example of a company that’s shifted course? [06:23]

Can you define the three levels of problems – simple, complicated, and complex? [08:25]

What it is that you find that most people shy away from in letting this process go through to its fullest extent to get the maximum value? [???]

My Quest for the Best Lightning Round begins [33:45]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

David Komlos, CEO of Syntegrity, is an entrepreneur, early-stage investor and speaker who has helped change the way many global leaders approach their top challenges.

From Fortune 100 transformation to international aid, content creation in sports and entertainment to improving access to life-saving products, David advises top leaders and enterprises on how to dramatically accelerate solutions and execution on their defining challenges.

He frequently speaks on topics related to complexity, fast problem-solving and mobilization, and scaling talent.

He lives with his family in Toronto.

Contact Info for David Komlos

Web address: https://www.syntegritygroup.com/

Travels from: Austin, Texas

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

http:syntegritygroup.com

246: Dr. Donna Marks, author of Exit the Maze: One Addiction, One Cause, One Cure

Dr. Donna Marks, author of Exit the Maze – One Addiction, One Cause, One Cure

Donna Marks and Bill Ringle discuss the common symptoms and issues relating to addictive behaviors that all small business leaders need to know.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The invisible hole is a drug-seeking device, the drug is anything that fills the hole, but never succeeds and only makes it grow.
  • Addiction is something you are doing in spite of negative consequences.
  • All addictions are merely a substitute for love.
  • A person who is full of love will have no desire to substitute love with addiction.
  • The environment can shape a child’s susceptibility to addiction at some point in their lives—either by being addicted, being attracted to someone who has an addiction, or both.

Tweet-Ready Insights from this Episode

Minimizing is part of the denial and you don't see the effects of having any vice anymore.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Addiction starts in the mind — the way we are conditioned without ever even knowing that our minds are being hijacked. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

An addiction can happen quickly or slowly and can affect anyone regardless of intelligence, social class, ethnic group, or religion. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Learning how to love, is no easy matter for those of us who spent our lives in the maze of going from one addiction to the next, but once the code is cracked, freedom reigns.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks),… Click To Tweet

Until the heart and mind are healed, the addiction remains intact.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

It’s time to teach people what they didn’t learn when they were young, how to deal with anger, sadness, fear, and delayed gratification.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Not knowing how to love oneself and others explains why people with double and triple decades of sobriety hit a wall and wind up bewildered and hopeless. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

When you embrace your feelings just the way they are, you have discovered the secret to success.>> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Maturity only comes through learning how to cope with life in healthy ways. >> #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

One who is not addicted will not reach for a drug, but rather will reach deep within their mind for the inner guidance and to sober friends who can provide direction and guidance.>> #MQ4B Ep246 with Dr. Donna Marks… Click To Tweet

Addiction can be stopped and it doesn't need to be a life-long struggle.>>  #MQ4B Ep246 with Dr. Donna Marks (@drdonna_marks), author of Exit the Maze Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Dr. Donna Marks shares who influenced her.  [01:19]

She defines addiction based on her work and research. [03:44]

What are some of the causes that you think are common for business owners and the harm they’re doing? [04:40]

What is the threshold that crosses from something that you do occasionally or is already an addiction? [05:15]

Shares what are some of the addictions for women? [08:35]

What’s the one cure that you advocate in the book? [09:01]

What are the common misconceptions about Freud relating to this area? [11:20]

Why is it important for us to be aware of the addiction is in our lives and what should we do about it? [12:21]

She shares some books and resources about addiction [16:15]

What should someone consider and do once you feel like you need to get some help? [16:35]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Donna Marks, is a psychoanalyst, licensed addictions counselor, author, consultant, public speaker, and an instructor of A Course in Miracles, in Palm Beach, Florida.

For over 30 years, she has helped thousands of people break patterns of addiction.

Her second book Exit the Maze – One Addiction, One Cause, One Cure, explains why the current treatment models have failed and how addiction can be healed and even prevented. It is her mission to save 1 million lives by 2030.

Contact Info for Dr. Donna Marks

Web address: drdonnamarks.com

Travels from: West Palm Beach, FL

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

drdonnamarks.com

245: Micah Solomon, author of Ignore Your Customers (and They’ll Go Away)

Micah Solomon, author of Ignore Your Customers (and They’ll Go Away)

Micah Solomon and Bill Ringle discuss Ignore Your Customers (and They’ll Go Away) for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Customer service is the new marketing. Positive or negative, it’s what determines the public’s impression of your company more than ever before.
  • If you neglect your customers, it’s probably going to hurt you more than it hurts them.
  • Make it clear from the first days of an employee’s tenure that the way things are done around here is with customer-focused flexibility.

Tweet-Ready Insights from this Episode

Most companies don't know about the goal and how to provide participatory customer service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

We all have a problem with commoditization if we sell through Amazon.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Satisfactory excellent service is when you provide functioning product, nice people provide it, you deliver it on time.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

For exceptional customer service you need participatory customer service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Participatory customer service is when you actually able to provide what customer is hoping for even before they ask for it. >> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Participatory customer service provider listens deeply to spoken and unspoken needs, builds trust and provide expert guidance along the process to make a win-win outcome.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of… Click To Tweet

Leaders needed to applaud staff when their staff make an extra mile to serve their customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Sales staff should have more breathing space to be able to effectively assist their customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

We want to 'decommoditize' and make connections with our customers.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

You, your company, and your employees should be embracing those few moments that are left to provide excellent customer service, human to human service.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your… Click To Tweet

Offer an alternative solution and an apology that is likely to make your ‘no’ easier to accept.>> #MQ4B Ep245 with Micah Solomon (@micahsolomon), author of Ignore Your Customers (and They'll Go Away) Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Micah shared who inspired him [1:27]

What does top customer service looked like and why is it rare today? [2:35]

Micah talks about participatory customer service [03:40]

Can you give an example of a company that provides participatory customer service? [04:18]

Micah discusses if it’s expensive to provide excellent customer service [09:48]

What are some other things that business leaders can do to differentiate themselves from their competitors? [12:13]

Talks about timeliness apropos excellent customer service experience [17:01]

How does successful companies deal with the cliff of satisfaction? [17:40]

What’s some insight or advise you can offer to ask better questions or events to have an opportunity to ask customers if something went well [24:45]

How can you use social media to extend your customer service? [26:01]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.

My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Micah Solomon is delivers his expertise on customer service, the customer experience, consumer trends, hospitality, and company culture to major companies.

He is a consultant, keynote speaker, trainer, and training designer on these subjects, and the author of several  books including Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.

Company leaders call on Micah to mystery shop and transform their company’s customer service and bottom-line results — and he is known as “the customer service turnaround expert.”

Solomon is a senior contributor to Forbes.com and his expertise has been featured in The New York Times, Harvard Business Review, Inc., Bloomberg Businessweek, ABC, CBS, and NBC.

Contact Info for Micah Solomon

Web address: micahsolomon.com

Travels from: Seattle, WA

Social  Media Links:

https://twitter.com/micahsolomon

https://www.linkedin.com/in/customerguru/

https://www.youtube.com/user/keynotespeakermicah

​Books Authored by the Guest

Resources Mentioned During the Interview

https://micahsolomon.com/

244: Julie Winkle Giulioni, discusses career conversations organizations need and employees want

Julie Winkle Giulioni, author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want

Julie Winkle Giulioni  and Bill Ringle discuss Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • By working topdown, from the leaders changing their mindset to create the structures and the culture that allow conversation and expanding one’s current roles to start to replace some of the old pictures of what career development and career success look like.
  • The time pressure and the need to get up to speed isn’t the pressure felt by the managers alone but also felt by the employees across the board.
  • Developing talent is one of the most significant drivers of employee engagement.

Tweet-Ready Insights from this Episode

Leaders think they don't have a lot of time to develop their people. Big mistake.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and… Click To Tweet If we can start to unbundle career development overtime, suddenly it doesn't become a big time barrier.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet There are so many opportunies today for learning: there's education, exposure, and experience.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations… Click To Tweet We can leverage the exposure: who else in the organization knows this, who can you shadow, interview, who knows how to download the best practices, as an efficient way to transfer knowledge and skills.>> #MQ4B Ep244 with Julie… Click To Tweet We can leverage the experience: really being smart about offering the employees on the job, in-role experiences and activity that allow them to build the skill while also contributing to the real work.>> #MQ4B Ep244 with Julie… Click To Tweet We can flip the script so easily by rather them people to think of what they want to be to focus on what they want to do.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career… Click To Tweet You could more easily and frequently engage in the career development work that employees crave without sacrificing everything else that must get done.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow… Click To Tweet From the time we're kids we're sort of trained to think about work and success in terms of a title.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet We know that development increases engagement that can happen sooner than later.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and… Click To Tweet Leaders should understand that it's not their job to carry someone across the career finish line.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations… Click To Tweet Employees need to own their development, leaders role is to support, to develop, to guide, to facilitate.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations… Click To Tweet As leaders we need to cultivate the ability to engage in really good conversations with them.>> #MQ4B Ep244 with Julie Winkle Giulioni (@Julie_WG), author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • Julie shares her inspiration and how he inspired her. [1:20]
  • Why people overlook professional development in business. [04:02]
  • The time pressure on both managers and employees [09:28]
  • “Different titles” to different responsibilities [12:23]
  • An example of a leader who stood up and said we want some guidance on development. [19:05]
  • Some of the outstanding changes that occurred, [24:33]
  • My Quest for the Best Lightning Round begins [26:20]

Subscribe to My Quest for the Best on Your Favorite App

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Julie Winkle Giulioni is the co-author of the Amazon bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want. She’s been identified by Inc. Magazine as one the Top 100 Leadership Speakers. She writes monthly columns for Training Industry Magazine and Saba’s Talent Space and regularly contributes her thought leadership to The Economist, SmartBrief, Saba’s TalentSpace, the Conference Board’s Human Capital Exchange and other publications.

Julie works with clients domestically and internationally to design, develop, facilitate, and evaluate performance improvement strategies in support of business needs. Specializing in commercial product development and custom training, Julie and her firm provide ‘learning that works’.

Previously, Julie led the product development effort at AchieveGlobal, the world’s largest training provider at the time. In that role, she conceived and developed award-winning leadership development products use in tens of thousands of organizations worldwide. She has also held multiple learning leader roles and was a department chair and professor at a Southern California university.

Industry awards and recognition include Human Resource Executive Magazine’s Top Ten Training Products, Training Industry Editor’s Readership Award, Global HR Excellence Award for Strategic Leadership, New Media Invision, ITVA, New York Film Festival, Lguide recognition for developing “e-learning at its best.”

Contact Info for Julie Winkle Giulioni

Web address: http://www.juliewinkleigulioni.com/

Travels from: South Pasadena, CA

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

http://www.juliewinkleigulioni.com/

243: Janet McKee, author of Stressless Success

Janet McKee, author of Stressless Success: How to Become the Next Stress-Free Millionaire

Janet McKee and Bill Ringle discuss surprising insights relating to accomplishing more in your business and personal life without additional stress and stuggle for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • There is a big difference between being busy and productive vs.  being stressed.
  • By shifting one’s beliefs, energy, and process around some issue,  opportunities can land in one’s lap with very little effort.
  • Although a constant state of stress has become the new norm for many working adults, the physical and mental toll is crippling their chances at success and happiness.

Tweet-Ready Insights from this Episode

We believe that the more we stress, the more we will achieve success, which is all wrong.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet I do believe that we should go after every aspect of success that we desire.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet We have to work hard to earn money and that requires effort, but sometimes people work hard even beyond the point that's necessary.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Learn to relax and focus on the solution instead of the problem.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet We are all so focused on everything that is wrong instead of focusing on everything that is incredibly right. What are you focused on today?>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Positive stress, however, is the type of stress that fuels us to create solutions.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet Take positive action to create the life that you desire.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet So many people believe that they must stress and struggle through life to not only survive but to achieve success in both their personal and professional lives.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless… Click To Tweet Adjust your thinking – not only will you achieve happiness but you will also achieve your goals with less stress.>> #MQ4B Ep243 with Janet McKee (@sanaview), author of Stressless Success Click To Tweet

 

Interview Insights

Read the Show Notes from this Episode

Janet shares how her father, Joe, influenced and inspired her [1:01]

She shares her definition of “A truly rich life” [02:25]

What are some examples of experiences, teachings or books that you change how to view things and opened new possibilities for you in particular [05:31]

What is a particular moment when you suddenly realize that you might not have to work as hard as you believe in order to achieve success. [06:57]

How did you put your blinders off? [11:07]

She described a method of reassessing the situation with greater potential for positive outcome [22:45]

My Quest for the Best lightning round [28:00]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio

Janet McKee, Speaker, Best-Selling Author, High Performance™ Success Coach, Wellness Expert and CEO of SanaView, is on a mission to inspire and teach how to embrace a better life.

She earned her MBA from the University of Pittsburgh and a Wellness Degree from Columbia University.  She held positions in several Fortune 500 companies.

Through her program  called  Stressless Success Shift and presentations as a speaker, she aims to inspire others to break negative patterns and achieve greater success. 

Contact Info for Janet McKee

Web address: sanaview.com

Travels from: Pittsburgh, PA

Social  Media Links

​Books Authored by the Guest

Resources Mentioned During the Interview

Stressless Success book

242: Dr. Tamsin Astor, author of Force of Habit: Unleash Your Power by Developing Great Habits

Dr. Tamsin Astor, author of Force of Habit: Unleash Your Power by Developing Great Habits

Dr. Tamsin Astor  and Bill Ringle discuss Force of Habit: Unleash Your Power by Developing Great Habits for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • We make 35,000 decisions per day.
  • Having the right habits in place will serve us rather than detract from our progress.
  • Going to yoga once a week, starting a meditation practice, or journaling about how we feel every morning are simple ways to tune in to our body’s language.

Tweet-Ready Insights from this Episode

Mindsets needs to be calibrated. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet
There are two key things to keeping us on track: how we talk to ourselves and how we navigate our relationships with others. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by… Click To Tweet
The key in creating a successful life on your own terms is learning to navigate the internal and external awareness of your mindsets. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power… Click To Tweet
Holding on to anger and frustration about people can weigh you down. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet
We should be all become our own best habit scientist, where we are constantly running experiments, seeing how they work, adopting the ones that work and discard those that don't work out. >> #MQ4B Ep242 with Dr Tamsin Astor… Click To Tweet
Have a bigger purpose in life being able to see our lives in order to adjust our mindset and to fine tune our habits. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing… Click To Tweet
When we think about all the ways we’re supposed to change, it can be overwhelming, so we don't do any of it. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great… Click To Tweet
45% of everything we do every day is habit.>> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet
Tweaking these daily practices a little bit at a time is the secret to a happier life. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing Great Habits Click To Tweet
We have to commit to honoring our pain, our discomfort, and the true motivations for why we want to change our lives. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing… Click To Tweet
When we develop the right kinds of habits for whatever it is that is most important to us, we can become more powerful. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by Developing… Click To Tweet
It’s really important to get clear with ourselves about what we really want, what matters to us, and what our priorities are. >> #MQ4B Ep242 with Dr Tamsin Astor (@TamsinAstor), author of Force of Habit: Unleash Your Power by… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Tamsin Astor, PhD is the founder and Chief Habit Scientist of Yoga Brained Coaching. She is known for giving her clients the tools to shift their mindset, organize their vision, and improve their habits to create an efficient, productive business. We make 35,000 decisions every day, which leads to decision fatigue. Dr. Astor helps her clients reduce the amount of overwhelming decision-making they do by harnessing their goal-achieving machine – AKA – their brains. This also increases their time and energy for fun!

Prior to coaching, Dr. Astor was an academic and then a consultant, using yoga and meditation to support children and therapists, and teachers and students, on the ADHD and autism spectrum and in struggling inner-city schools. Dr. Astor is non-judgmental and compassionate, connecting multiple certifications to provide insight and support to her clients and to motivate and inspire others in her workshops, keynotes, and presentations.

In addition to her coaching and consulting practice, Dr. Astor is an avid traveler and foodie taking her three kids to Brazil, France, England, Amsterdam, Japan, Costa Rica and beyond because she believes travel helps breed tolerance and cultivates gratitude and reflection as you observe how other cultures operate and make choices.

Tamsin Astor holds a PhD in neuroscience and psychology and a post-doctorate in education. She also has certifications in yoga (RYT500, Yoga Ed.), mindset & Ayurveda (Living Ayurveda, Yoga Health Coach). She is an executive coach and author of the book Force of Habit: Unleash Your Power by Developing Great Habits.

Contact Info for Dr. Tamsin Astor

Web address: TamsinAstor.com

Travels from: Cleveland, OH 

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

241: Rita Wilkins discusses the practices and pitfalls of downsizing your life to gain more time, money, and freedom

Ep241: Rita Wilkins, author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom

Rita Wilkins  and Bill Ringle discuss the principles and applications of downsizing for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Getting a clarity and a vision for what do you want is important in decluttering.
  • Find ways to upgrade your life without having to buy stuff.
  • To live a simpler less cluttered life, you first need to stop buying more and then also take a moment to look around to see how much you already own.

Tweet-Ready Insights from this Episode

Too much stuff detracts from inner peace and true happiness.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom Click To Tweet

Downsizing is a journey. It doesn’t happen overnight.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom Click To Tweet

The decision to downsize and declutter takes time. It’s done in steps. It’s an evolution. It’s a journey.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time,… Click To Tweet

Make a habit of using what you have and buy only what you need. Stop buying more stuff and pay attention to what you already have.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your… Click To Tweet

Sometimes we’re too busy, too overwhelmed, and don’t seem to have enough time to think about what we want for ourselves next.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle:… Click To Tweet

Eliminate self-limiting beliefs – a scarcity mindset – and what others expect that may overshadow your own wants and needs.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle:… Click To Tweet

Gain clarity on what you most want and make it a priority.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom Click To Tweet

Less meaningless stuff makes room for more meaningful experiences and less mental clutter.>> #MQ4B Ep241 with Rita Wilkins (@RitaSWilkins), author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Did you studied design in school? Is that what you grew up wanting to do? [03:03]

Wht are the challenges that you faced externally while you make this transition? [06:53]

What is an example of someone who asked you how to begin decluttering? [10:43]

What are the biggest obstacles you helped her with? [12:21]

What are the couple of answers that she found out for herself? [13:14]

My Quest for the Best Lightning Round [16:25]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Rita Wilkins, also known as The Downsizing Designer, is a nationally recognized interior design and lifestyle design expert, TEDx speaker and author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom. For the past 35 years, she has designed thousands of interiors throughout the US. She speaks to Baby Boomers on the impact of living abundantly with less and live a life they love…by design!

She speaks to audiences on the impact of living abundantly with less and challenges her audiences to disrupt their status quo thinking so they can have more time, money and freedom to pursue what matters most to them. Rita’s dynamic, transformational speeches inspire, impact and influence people to live the life they love by design!

Contact Info for Rita Wilkins

Web address: https://www.designservicesltd.com/media/

Travels from: Greenville, Delaware

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

https://www.designservicesltd.com/

240: Cole Nussbaumer Knaflic, author of Storytelling with Data: Let’s Practice!

Cole Nussbaumer Knaflic, author of author of Storytelling with Data: Let’s Practice!

Cole Nussbaumer Knaflic and Bill Ringle discuss how data can be an integral part of storytelling for small business leaders, so that it leads to better insights and better business decisions.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Start by considering your audience, be very clear on what the point is that you are trying to make.
  • Consider what flow will work best for your audience and your situation and how can you make that data really tell a story that is going to engage your audience.
  • Figure out what does the audience need to know to be in the right frame of mind for the information that’s going to provide them with.

Tweet-Ready Insights from this Episode

Stories resonate and stick with your audience in ways that data alone does not.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet As communicators, we are responsible for bringing our audience on a journey, understanding and structuring our story to their needs.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data:… Click To Tweet More and more data is created all the time but with that comes the increasing desire to want to make sense of all of it.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Giving a presentation is like selling an idea — it’s a skill that must be learned.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Change the way your organization communicates with data.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Use the data to motivate your stakeholders.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Help your audience understand the data and make smarter business decisions.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Thinking about our data in this way really forces us to consider our audience and their needs and the framing that works best for them.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data:… Click To Tweet Any graph should have a clear point that you are trying to make.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Don’t be afraid to ask “why?”>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet Use storyboard that uses sticky notes or a whiteboard and seek feedback early on.>> #MQ4B Ep240 with Cole Nussbaumer Knaflic (@storywithdata), author of Storytelling with Data: Let’s Practice! Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • Cole tells about her inspiration and how they influenced her to connect to her potential. [01:25]
  • People use stories to amplify the effectiveness of using the data to be persuasive. [03:15]
  • It is necessary to change the way your organization communicates with data. [04:18]
  • Cole shares that we are responsible for bringing our audience on a journey, understanding and structuring our story to their needs. [05:16]
  • She recommends that thinking about our data in this way it really forces us to consider our audience and their needs and framing for them. [06:44]
  • How you use this method to help people build effective teams [08:35]
  • Figure out what does my audience need to know to be in the right frame of mind for the information I’m going to provide them with. [12:42]
  • Isn’t this what a dashboard supposed to do? [24:10]
  • My Quest for the Best Lightning Round begins. [28:20]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Cole Nussbaumer Knaflic tells stories with data.

She is founder & CEO of Storytelling with data (SWD) and author of #1 new release storytelling with data: let’s practice! and the best-selling book, Storytelling with Data: a data visualization guide for business professionals, which has been translated into a dozen languages, is used as a textbook by more than 100 universities, and serves as the course book for tens of thousands of SWD workshop participants.

Prior to SWD, Cole’s experience and perpectives were honed through analytical roles in banking, private equity, and as a manager on the Google People Analytics team. At Google, she used a data-driven approach to inform innovative people programs and management practices and traveled to Google offices throughout the US and Europe to teach the course she developed on data visualization. Cole has acted as an adjunct faculty member at the Maryland Institute College of Art (MICA), where she taught Introduction to Information Visualization, and regularly guest lectures at prominent universities in the US and beyond.

Cole has a BS in Applied Mathematics and an MBA from the University of Washington. When she isn’t ridding the world of ineffective graphs, Cole is undertaking the adventures of parenting three young children with her husband at home in the Midwest and on travels abroad.

Contact Info for Cole Nussbaumer Knaflic

Web address: storytellingwithdata.com

Travels from: River Hills, Wisconsin

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

storytellingwithdata.com

239: Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda and Bill Ringle discuss cybersecurity risks that businesses of all sizes and in all industries must mitigate.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Cyber security systems and principles are designed to safeguard websites and web applications from attackers seeking to disrupt, delay, alter or redirect the flow of data.
  • With cyber hackers coming up with new and determined methods of threat that are increasingly difficult to detect, making attacks more dangerous than ever before.
  • The key to success is to know all about your crown jewels, what are they, where they are, what are the signals of the hacker trying to steal them, and what are the top three risks to mitigate in order to properly protect the crown jewels.

Tweet-Ready Insights from this Episode

Whether you’re a start-up business or have scaled to a multi-million-dollar company, you need to be aware of the risk of a cyber-attack.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers help businesses adopt a standardized approach to discovering their IT assets.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Tighten up and restrict access in light of increasing security risks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Cybersecurity solutions can help protect your systems, and help minimize the possibility of your networks and customer data from getting hacked.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ransomware is malicious software designed to block access to a computer or network until a ransom is paid.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Any successful attack can mean halting business as usual and losing customer trust.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Malware is an intrusion software designed to disable your computing devices, destroy data or hijack your networks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet The loss of all the information on your business computing devices to malware, ransomware, user theft or error.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Think of all the ways you, your employees and your customers access your networks and data.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers and cyber experts assess your security needs and install a solution that covers your network.>> #MQ4B Ep239 with Sai Huda, author of author of Next Level Cybersecurity Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • Sai tells about his inspiration and how they influenced his to connect to his potential. [01:19]
  • What’s his influencers’ example that influenced your life and career [02:15]
  • What are the mistakes that people have that overlooks cyberthreat? [03:27]
  • Sai shares his personal example on data theft which had driven him to create cyber security solutions and write the book [05:45]
  • There are so many threats out there that so many small business owners feel overwhelmed, can you break it down in like 2 or 3 big areas that they need to be aware of [07:18]
  • Do you recommend that businesses do some sort of regular periodic audit to make sure that it is tightly configured as much as possible? [11:05]
  • Who are the ethical hackers? Sai shares guidelines on how to search for legitimate ethical hackers. [13:30]
  • He shares about supply chain management and cyber security [17:58]
  • Sai talks about finding your network openings or your crown jewels [21:16]
  • He shares sources on cyber security [22:45]
  • My Quest for the Best Lightning Round [24:02]

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Expert Bio 

Sai Huda is experienced as a risk and cybersecurity expert and business leader with over 20 years of hands-on experience. He served seven years as the GM, Risk, Information Security, and Compliance Solutions at Fidelity National Information Services, Inc. (FIS), a FORTUNE 500 company serving over 20,000 clients globally.

Under his leadership, FIS attained #1 ranking in Chartis RiskTech100®.

Previously, he was founder and CEO of Compliance Coach, Inc., an innovative risk management software and consulting company serving over 1,500 clients in financial services, healthcare, and government sectors, helping manage information security, operational and compliance risks. FIS acquired Compliance Coach.

He provides consulting to the board of directors and senior management on risk and cybersecurity best practices.

He serves as Advisory Board Member at Cyber Center of Excellence (CCOE). Sai is also a keynote speaker at industry conferences.

Contact Info for Sai Huda

Web address: saihuda.com

Travels from: San Diego, CA 

 Social  Media Links:

Books Authored by the Sai Huda

Resources Mentioned During the Interview

https://www.saihuda.com/

238: Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres and Jackie Stavros  and Bill Ringle discuss Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • When you focus on the problem or ask people what they did wrong, it shifts more energy into protective-defensive mechanisms and people lose (temporarily) their ability to be creative and productive.
  • It is important to learn positive framing and asking generative questions in dealing with a difficult situation.
  • Appreciative inquiry had been equated with the 5D methodology: Define, Discover, Dream, Design and Destiny/Deploy. It has so many more applications. 

Tweet-Ready Insights from this Episode

Lead people to ask questions on what is the thing you want now and what insight that you want rather than correct the mistakes that you made.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), co-author of Conversations Worth… Click To TweetWhen we are stressed and fearful we lose our ability to think creatively and connect with other people and to access our higher order thinking because all the energy is going to protect us.>> #MQ4B Ep238 with Cheri Torres… Click To TweetOutcomes-focused positive framing and generative questions gives people tools to intentionally make conversations worth having everytime.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using… Click To TweetA generative question is something that changes the way we think and creates images that compel us to move towards that future that we want.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having:… Click To TweetLet go of getting it right or wrong and instead adopting this: how do I inspire the best from people that I'm working with?>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To TweetAid people to flip the problem to its positive opposite and talk about what you want and the outcomes you are hoping for.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To TweetThese outcome-focused and inquiry-based interactions create conditions that enable people to connect, collaborate, and bring their best creative selves to the task at hand.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author… Click To TweetChoose to focus on what you want and to adopt an attitude of curiosity.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement Click To TweetYou have to start with evaluating what kinds of conversations you’re currently having and determining where you hope to go.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio 

Cheri Torres, Ph.D. is CEO at Collaborative by Design (cheritorres.com).

Her mission is to give people simple communication practices that empower them to design organizations and communities that flourish. She partners with people to catalyze positive change in workplaces and communities. The practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry.. 

She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement.

She’s been featured in leading media sources including Fast Company, Forbes, HR Magazine, SmartBrief, Training Industry, and Training Magazine. She’s accumulated a Ph.D. in Collaborative Learning, an MBA, Masters in Transpersonal Psychology, and Level II certification in Spiral Dynamics Integral.

Contact Info for Cheri Torres 

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

237: Jackie Stavros, co-author of Conversations Worth Having, discusses the application of Appreciative Inquiry

Jackie Stavros, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Jackie Stavros  and Bill Ringle discuss using Appreciative Inquiry for leading  small business teams and for discovering valuable strengths and solutions. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Appreciative Inquiry is a collaborative approach to organizational change which focuses on strengths rather than on weaknesses.
  • Conversations worth having generate shared understanding, new information, and possibilities for action to move forward.
  • Appreciative inquiry-based questions are generative in that they demonstrate a genuine curiosity in a person, team, or situation.

Tweet-Ready Insights from this Episode

Generative questions are questions that you're naturally curious about that are innovative in style.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel… Click To Tweet In the Dream Stage we help employees to voice their visions of what a positive organizational future might look like.>> #MQ4B Ep237 with co-Jackie Stavros (@JackieStavros), author of Conversations Worth Having: Using Appreciative… Click To Tweet With appreciative inquiry, people start generating ideas for a new strategic approach.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and… Click To Tweet Appreciative inquiry can begin when you start talking to your employees and ask them about highpoint experiences working as a team in the organization. >> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of… Click To Tweet Positive organizational futures can be reached through collective involvement and anticipatory learning. >> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Employees can link their collective strengths to what ‘might be’ through appreciative inquiry.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet The 4D framework allows people to gain insight into actions through its structure.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Action plans should enable implementation and there may be a specific plan for each goal.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • Jackie shares her inspirations and how it inspired her. [01:16]
  • When we think of the energy that your father brought to you, how does that impact your life today? [2:53]
  • What is appreciative inquiry? [3:31]
  • Jackie shares an experience when she implemented an appreciative inquiry [4:48]
  • What surfaced in taking a different approach? [7:26]
  • Can you give us a little more insight into some of the direction that their decisions took or what is the revitalization plan? [8:23]
  • How do you get started with appreciative inquiry? [10:47]
  • Where would someone who’s a manager of a business start by saying to people ‘let’s start asking questions’? [14:43]
  • What are some attributes of people who succeed more often if they have this kind of quality or commitment when beginning to introduce AI into the organization? [16:20]
  • My Quest for the Best Lightning Round [18:02]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio 

Jacqueline (Jackie) Stavros’ passion is working with others to create meaningful results for positive change. ​

She is a professor in the College of Business and Information Technology at Lawrence Technological University and Advisor for David L. Cooperrider Center for Appreciative Inquiry. She co-authored many articles and books with two recent: books, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement and The Thin Book of SOAR: Creating Strategy that Inspires Innovation and Engagement (soar-strategy.com).

She has worked across  for-profit, nonprofit, government, and a wide spectrum of industries. She has worked in 25 countries using Appreciative Inquiry (AI) to affect the lives of thousands or people and hundreds of organizations improve capacity to thrive and increase performance.

Her work has been featured in Forbes, SmartBrief, Detroit’s Live in the D, dbusiness Magazine, and leadership and training blogs and podcasts. She is a keynote speaker on positive approaches to leadership, strategy, and change. She earned a Doctorate of Management in Capacity Building Using an Appreciative Approach: A Relational Process of Building Your Organization’s Future.

Contact Info for Jackie Stavros

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

235: John Kotter, Accelerate!

John Kotter, author of Accelerate: Building Strategic Agility for a Faster-Moving World

John Kotter and Bill Ringle discuss his book Accelerate!

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Any company that isn’t rethinking its direction at least every few years and then quickly making significant operational changes is putting itself at risk.
  • What they do not do well is identify the most important hazards and opportunities early enough, formulate creative strategic initiatives nimbly enough, and implement them fast enough.
  • Communication across silos does not happen with sufficient speed or effectiveness.

Tweet-Ready Insights from this Episode

The tension between needing to stay ahead of increasingly fierce competition and needing to deliver this year’s results can be overwhelming.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To TweetCompanies must constantly seek competitive advantage without disrupting daily operations.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetThe greatest leaders have a surprising thirst and capacity for and tendency to making themselves vulnerable when it serves them some purpose.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To TweetOne of the characteristics of a leader is that they have a sense of opportunities including the critical ones, the bigger ones that exist around them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building… Click To TweetGood leaders are dedicated to finding ways to help others work with them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetCreate a sense of urgency around a big opportunity, institute change, and sustain acceleration.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetA well-formulated vision is focused on taking advantage of a big make-or-break opportunity.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetTo ensure success, the best short-term wins should be obvious, unambiguous, and clearly related to the vision.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving… Click To TweetOrganizations must continue to carry through on strategic initiatives and create new ones.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetMotivation is an issue when people are forced to work in boxes within a hierarchy where workers become bored, new ideas aren’t welcome, and managers aren’t effective.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio 

John P. Kotter is a best-selling author, award winning business and management thought leader, business entrepreneur and Harvard Professor. His ideas, books, and company help mobilize people around the world to better lead organizations in an era of increasingly rapid change.

Professor Kotter’s MIT and Harvard education laid the foundation for his lifelong passion for educating, motivating, and helping people. His award-winning articles in The Harvard Business Review have sold more reprints than any other author’s, and his 2012 article, “Accelerate!” won the McKinsey award for the world’s most practical and groundbreaking thinking in the business/management arena.

His books have reached millions, and have been printed in over 150 foreign language editions. His 1996 book, Leading Change, was selected by Time magazine in 2011 as one of the 25 most influential business management books ever written. To supplement his books and expand on his ideas, Kotter has released several videos on his teachings, many of which are accessible to anyone interested in his work via YouTube.

Kotter’s research and pursuits in education, business and writing have earned the respect of his peers, helped transform organizations around the world, touched countless lives, and still inspires others to adopt his methods and spread the word. He continues to work  to achieve his vision of “millions leading, billions benefiting.”

Professor Kotter is a proud father of two and resides in Boston, MA with his wife.

Contact Info for John Kotter

Web address: https://www.kotterinc.com/

Travels from: Cambridge, MA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

234: Sylvia Melena, Supportive Accountability

Sylvia Melena, author of Supportive Accountability

Sylvia Melena and Bill Ringle discuss how  small business leaders can use accountability to drive performance and results.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The purpose of accountability is really to support your team and to set them up for success.
  • Accountability is really a way of driving performance and results.
  • Progression is about helping them meet performance expectations if they aren’t already.

Tweet-Ready Insights from this Episode

When you put in your effort and energy and someone recognizes you, it validates and it says that your hard work was appreciated.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
At the core of the model is supportive accountability, a blend of supportive supervision and strong accountability that sparks employee performance.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet
With supportive accountability leadership, you can achieve one of three outcomes: success, employee discovers that the position is not a good fit and removal.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet
When leaders don't hold people accountable, it really creates a very uncomfortable work environment.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
The bottomline of the model is about balancing supportive leadership and accountability.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
When employees feel that the pressure is on, they become overwhelmed and it's not good for customers and it's not good for employees.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
The strong supervisor-employee relationship does involve collaborative communication which means two-way – you're listening more than you are speaking.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio 

SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.

Sylvia is the author of Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award.  

With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement.  

Contact Info for Sylvia Melena

Web address: https://leadershipstrength.com/

Travels from: La Mesa, CA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

236: Dr. Paul White discusses the causes of and cures for a toxic workplace.

Paul White, author of Rising Above a Toxic Workplace

Paul White  and Bill Ringle discuss Rising Above a Toxic Workplace  for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Look out for 3 key signals of a toxic workplace: 1) a sick system characterized by disorganization and chaos, lack of communication, lack of accountability, and poor decision-making processes, 2) toxic leaders, and 3) dysfunctional colleagues.
  • An initial sign of a dysfunctional workplace is that there are significant problems in communication.
  • A toxic work environment exudes negative communication across the organization and in multiple forms.

Tweet-Ready Insights from this Episode

Not joining in negative communication is the first step towards a more positive workplace.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

The hallmark characteristic of a toxic leader is their narcissism.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

Indirect communication creates all kinds of secondary problems where you're not talking directly to the person you need to.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

You always have a choice...you may not like the choice but you don't have to stay in a small-family owned business if that's not your calling.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

Toxic work environments naturally make people frustrated and angry.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

We need to find ways to nurture our inner reserves and gain perspective.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

A toxic leader can occur at a department level or as a front-line supervisor — not necessarily only at the top tier of an organization.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

When a company’s policies and procedures are not followed, chaos, inconsistency, and poor quality follow.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

A toxic work environment exudes negative communication across the organization and in multiple forms.>> #MQ4B Ep236 with Paul White (@drpaulwhite), author of Rising Above a Toxic Workplace Click To Tweet

Interview Insights

Read the Show Notes from this Episode

​Paul tells about his target audience and inspiration for his new book, “Rising Above a Toxic Workplace.” [1:38]

What’s your observation on how a negative work environment occurs? [2:28]Is there an innocuous way in indirect communication? [04:28]How to ask a feedback effectively? [06:42]

Paul talks about workplace culture as an internal component in an organization [09:46]How to respond consciously rather than just responding emotionally [10:33]

Paul advises on how to better handle small-family owned businesses [12:21]

How to face cynicism and appreciation in the workplace? [16:27]

What would you suggest as a starting point, two or three rules to help establish that level of fundamental trust and respect? [18:05]

Paul shares strategies for more effective and accurate way to provide feedback [19:58]

What would you say is the skill related to “Rising Above a Toxic Workplace,” that out to invest time in learning about? [25:05]

Paul stresses what is the key part of surviving a toxic workplace [28:20]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.” He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.He also co-authored various titles such asRising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeekEntrepreneur.comFast CompanyFortune/CNN.com , FoxBusiness.comHuffington Post LIVEChicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

https://www.appreciationatwork.com/

233: Jim Harter, author of It’s the Manager, discusses valuable research-based insights for small business leaders.

Jim Harter, author of It’s the Manager

Jim Harter and Bill Ringle discuss the valuable, time-saving research available to small business leaders who are open to learning and improving.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
  • Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things — not how to maximize human potential.
  • Change your management and leadership culture from being bosses to being coaches.

Tweet-Ready Insights from this Episode

Nothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Today's employees want is career development. They want the same thing their team leader wants from them -- they want to improve.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

When you have great managers who can maximize the potential of every team member.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Today’s worker is demanding a culture shift from boss to coach.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

The manager’s own engagement affects the engagement of the team.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Managers have to be very purposeful about connecting people.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

We need to expect everybody to be thinking about how they develop people around them by using their own strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

There is a the dissonance between the science and practice of management.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Transform your managers into coaches who inspire, communicate frequently and develop employee strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Jim tells about his inspiration and how they influenced him to connect to his potential. [01:45]

Can you think of a way that this understanding has affected your life? [02:39]

When people have meaningful work to do they gotta pursue that which could make a difference in their self-importance. [03:02]

It’s so important that organizations think beyond their own workplace; they think about setting people up for success down the road…so they can know their strengths and pursue something that gives them energy. [04:33]

What are some ways that small businesses can help bring about the people from your people? [05:47]

An organization should have a clearly articulated mission & purpose [06:25]

It’s about what managers do with their employees when they discuss how their work connects with their work. [09:10]

The elements of conversations that you find really helps managers connect with everyone on the team. [10:25]

Jim answers the question: What do you mean by the phrase “getting people done”? [16:18]

A smaller organizations is in a position where they can affect the culture more easily. [22:45]

We have to recognize that the role of manager has to be a coach. [23:43]

We have to reward individual achievers and they get highest recognition in the organization. [23:50]

My Quest for the Best Lightning Round [28:08]

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Expert Bio

Dr. Jim Harter is the Chief Scientist for Gallup’s Workplace Management and Well-being Practice.

Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries.

He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It’s the Manager, released in 2019. Jim’s work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.

Jim is also the coauthor of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller “Wellbeing: The Five Essential Elements.”

His research is also featured in the bestselling management classic First, Break All the Rules.

Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

https://www.gallup.com/

232: Jon Gordon, author of The Power of Positive Leadership

Jon Gordon, The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon and Bill Ringle discuss how and why positive leaders transform teams and organizations, and change the world.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Positivity within the team starts at a cultural level where you say this is the kind of culture that we’re going to build, this our value, this is the importance of positivity to be a great team.
  • As a small business owner you’re going to face rejection, adversity, challenges and set backs, and you have to have a vision of what you have to build knowing that adversity is gonna be part of the process.
  • Leadership is a transferred belief and passion and energy.

Tweet-Ready Insights from this Episode

Optimists work harder, got paid more, and will more likely to succeed in business and sports. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

You have to seek your mentors, you have to pursue them. You also have to make sure you're also giving them something. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

All you need is one person early on to say 'Yes,' one opportunity. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

We don't give up because it's hard, we give up because we get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

If we believe it, we will then continually work to achieve it. We won't give up, we won't get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

It's important to stay encouraged; to believe that he best is yet to come. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

We ourselves have to be filled with positivity so we can feed others. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Positive leaders love accountability. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

One of the biggest mistakes of a leader is that they do not address the negativity that exists on a team. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

A team and organization that’s not connected at the top crumbles at the bottom. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Jon shares about his inspiration – Ken Blanchard and how he influenced him to connect to his potential. [00:42]

How did you break in with your first book and what was the result of that for your career? [4:05]

What is it that you learn about overcoming rejection through that process that you might be able to pass on to small business leaders? [6:45]

Jon talks about Michael Phelps attribute on how he manage his team [10:07]

What are some tips and guidelines on how to manage the “energy vampires?” [13:45]

MQ4B lightning round. [19:24]

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Listen on Apple PodcastsListen on Google Podcasts

Expert Bio

Jon Gordon’s best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits.

He is the author of 18 books including multiple best-sellers including, The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership and The Power of a Positive Team. His latest book is The Coffee Bean: A Simple Lesson to Create Positive Change.

Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends and in numerous magazines and newspapers. His clients include The Los Angeles Dodgers, The Atlanta Falcons, Campbell Soup, Dell, Publix, Southwest Airlines, LA Clippers, Miami Heat, Pittsburgh Pirates, BB&T Bank, Clemson Football, Northwestern Mutual, West Point Academy and more.

Jon is a graduate of Cornell University and holds a Masters in Teaching from Emory University. He and his training/consulting company are passionate about developing positive leaders, organizations and teams.

Contact Info for Jon Gordon

Web address: http://jongordon.com/

Travels from: Ponte Vedra Beach, FL

Social  Media Links:

Selected Books Authored by Jon Gordon

Resources Mentioned During the Interview

http://jongordon.com/

231: Become Fluent in the 5 Languages of Appreciation in the Workplace with Dr. Paul White

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Job satisfaction is a key factor of employee retention and organizational success.
  • Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual.
  • Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

Start to change your workplace culture by first of all, by not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

When we feel valued and appreciated, we are able to perform at peak levels.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet

Eventually, as team members begin to work in greater unison, they will begin to see the fruits of their shared labor and become more invested in their success as a team.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Paul tells about his inspiration and how they influenced him to connect to his potential. [1:43]

When you met with Dr. Chapman, did you pitch this book initially or he immediately saw the applicability of it? What is your green light to establish this collaborative venture? [05:14]

Do most managers think that others acts like themselves so if they prefer words of appreciation to directors and colleagues do as well? [07:23]

Use the language of appreciation valued by the recipient. [07:30]

It is a challenge for some leaders, for some more than others to realize that not everybody feels appreciated as they do…and they should [07:47]

Research confirms that 65% of workers say they have received no recognition or appreciation in the past 12 months. Paul shared that changing somebody else just doesn’t work, and we need to learn that…Our language of our appreciation are formed early in life [9:35]

Individuals desire appreciation from their supervisor, but colleagues showing authentic appreciation to one another can also be a powerful part of a recognition program. [9:45]

What are the some of the positive benefits of the language of appreciation? [11:01]

What are the symptoms that a workplace is illiterate using the 5 languages of Appreciation in the Workplace? [13:18]

Paul asserts that a leader should realize that other types of actions can be more impactful than words for many people. [33:03]

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.” He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017. He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health. He also co-authored various titles such as Rising Above a Toxic Workplace and “Sync or Swim” with Dr. Chapman & Harold Myra.Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, Fast Company, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

Social  Media Links:

​Books Authored by the Guest

Paul White book

Resources Mentioned During the Interview

https://www.appreciationatwork.com/

230: Lee Cockerell, author of Creating Magic

Lee Cockerell, author of Creating Magic

Lee Cockerell  and Bill Ringle discuss Creating Magic through your leadership  for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The highest customer satisfaction levels come from positive employee interactions.
  • Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.  
  • Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.

Tweet-Ready Insights from this Episode

In life if you don't do the hard thing, life gets harder.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEveryone is important.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBurn the free fuel: appreciation, recognition, and encouragement.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetGive people a purpose, not just a job.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetAdapting to current demands is a bona fide tool of effective leadership, whether those demands are technological, social, or economical.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBeing prepared and performing consistently results in a smart working style that is appreciated by others.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetRespecting all individuals on the way up manifests in a potentially powerful network of people.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetI knew I had mastered the art of hiring once every person who reported to me was someone I would gladly report to myself.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and  How to Stay on Track to Achieve a Stellar Career.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell profile

Contact Info for Lee Cockerell

Web address: https://www.leecockerell.com/

Travels from: Orlando, Florida

 Social  Media Links:

​Books Authored by the Guest

Lee Cockerell, author of Creating Magic

Resources Mentioned During the Interview

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