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234: Sylvia Melena, Supportive Accountability

Sylvia Melena, author of Supportive Accountability

Sylvia Melena and Bill Ringle discuss ideas from her book “Supportive Accountability” and how they can be applied day-to-day for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The purpose of accountability is really to support your team and to set them up for success.
  • Accountability is really a way of driving performance and results.
  • Progression is about helping them meet performance expectations if they aren’t already.

Tweet-Ready Insights from this Episode

When you put your effort and energy and someone recognizes you, it validates and it says that it was appreciated.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet At the core of the model is supportive accountability, a blend of supportive supervision and strong accountability that sparks employee performance.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet The bottomline of the model is about balancing supportive leadership and accountability.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet With supportive accountability leadership, you can achieve one of three outcomes: success, employee discovers that the position is not a good fit and removal.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet When employees feel that the pressure is on, they become overwhelmed and it's not good for customers, it's not good for employees.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet When leaders don't hold people accountable, it really creates a very uncomfortable work environment.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet The strong supervisor-employee relationship does involve collaborative communication which means two way, you're listening more than you are speaking.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

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Expert Bio 

SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.

Sylvia unveiled the model with the publication of her debut leadership book, Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award. Sylvia’s leadership philosophy has also been featured by the Society of Human Resources Management, the Human Performance Association, LEADx, Entrepreneur, Fit Small Business, and other outlets.

With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement. She has also coached, developed, and trained hundreds of seasoned and emerging managers and supervisors. 

Contact Info for Sylvia Melena

Web address: https://leadershipstrength.com/

Travels from: La Mesa, CA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview