230: Lee Cockerell, author of Creating Magic
Lee Cockerell, author of Creating Magic
Lee Cockerell and Bill Ringle discuss Creating Magic for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Take-Aways from this Interview
- Team building and group cohesion are major tenets of leadership, and bring about positive change through new ideas and fruitful productivity.
- The highest customer satisfaction levels come from positive employee interactions.
- Corporate culture is being redefined and nurtured continually, evolving regularly due to employee involvement and contributions.
- Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.
- Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.
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Expert Bio
Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.
Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.
Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and How to Stay on Track to Achieve a Stellar Career.
Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.
Contact Info for Lee Cockerell
