Ep228 – My Quest for the Best with Bill Ringle

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228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It

John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to ...

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One of the most encouraging business developments of the new century is the democratization of process opportunities with customers—specifically, the availability of new techniques and new technologies to improve processes at businesses large and small.

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ...

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We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ...

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The average life expectancy of an S&P 500 company used to be seventy-five years, but today it’s fifteen years.

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ...

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Time and again I find that the biggest obstacle to leading change is the leader. Not because he or she is UNqualified, or UNmotivated, or UNpopular, or any of the other UNs you might think of; instead, they fall victim to the biggest UN of all: UNconfident. This is the worst reason not to start or lead change.

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ...

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Nincompoopery is not usually the fault of any individual; its roots often lie with the company or organization.

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ...