Ep228

228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It

Customer Service, MQ4B Featured Interviews, MQ4B Podcast, Work culture and Change / By Bill Ringle

John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to Fix It John Brandt and Bill Ringle discuss Nincompoopery: Why Your Customers Hate You–and How to Fix It>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.Top 3 Take-Aways from this InterviewQuality through essential …

228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It Read More »

One of the most encouraging business developments of the new century is the democratization of process opportunities with customers—specifically, the availability of new techniques and new technologies to improve processes at businesses large and small.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.

We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.

The average life expectancy of an S&P 500 company used to be seventy-five years, but today it’s fifteen years.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.

Time and again I find that the biggest obstacle to leading change is the leader. Not because he or she is UNqualified, or UNmotivated, or UNpopular, or any of the other UNs you might think of; instead, they fall victim to the biggest UN of all: UNconfident. This is the worst reason not to start or lead change.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.

Nincompoopery is not usually the fault of any individual; its roots often lie with the company or organization.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.

Nincompoopery–terrible customer service, idiotic business processes, and soul-crushing management practices–surrounds all of us.

Promotion-expired, Promotion-upcoming / By Bill Ringle

@nextgenmfg shares on #MQ4B Ep 228. My Quest for the Best, the podcast for ambitious small business leaders. Listen in: https://www.myquestforthebest.com/itunesSubscribe on iTunes or your favorite podcast app.