MQ4B Featured Interviews Archives • My Quest for the Best

Category Archives for "MQ4B Featured Interviews"

231: Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Job satisfaction is a key factor of employee retention and organizational success.
  • Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual. 
  • Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Start to change your workplace culture by first of all, not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet When we feel valued and appreciated, we are able to perform at peak levels.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet Eventually, as team members begin to work in greater unison, they will begin to see the fruits of their shared labor and become more invested in their success as a team.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

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Expert Bio 

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.” He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such as Rising Above a Toxic Workplace and "Sync or Swim" with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, Fast Company, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

 Social  Media Links:

​Books Authored by the Guest

Paul White book

Resources Mentioned During the Interview

230: Lee Cockerell, author of Creating Magic

Lee Cockerell, author of Creating Magic

Lee Cockerell  and Bill Ringle discuss Creating Magic for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Team building and group cohesion are major tenets of leadership, and bring about positive change through new ideas and fruitful productivity.
  • The highest customer satisfaction levels come from positive employee interactions.
  • Corporate culture is being redefined and nurtured continually, evolving regularly due to employee involvement and contributions.
  • Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.  
  • Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.

Tweet-Ready Insights from this Episode

In life if you don't do the hard thing, life gets harder.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEveryone is important.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBurn the free fuel: appreciation, recognition, and encouragement.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetGive people a purpose, not just a job.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetAdapting to current demands is a bona fide tool of effective leadership, whether those demands are technological, social, or economical.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBeing prepared and performing consistently results in a smart working style that is appreciated by others.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetRespecting all individuals on the way up manifests in a potentially powerful network of people.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetI knew I had mastered the art of hiring once every person who reported to me was someone I would gladly report to myself.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To Tweet

Interview Insights

Read the Show Notes from this Episode

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Expert Bio 

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and  How to Stay on Track to Achieve a Stellar Career.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell profile

Contact Info for Lee Cockerell

Web address: https://www.leecockerell.com/

Travels from: Orlando, Florida

 Social  Media Links:

​Books Authored by the Guest

Lee Cockerell, author of Creating Magic

Resources Mentioned During the Interview

234: Sylvia Melena, Supportive Accountability

Sylvia Melena, author of Supportive Accountability

Sylvia Melena and Bill Ringle discuss ideas from her book “Supportive Accountability” and how they can be applied day-to-day for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The purpose of accountability is really to support your team and to set them up for success.
  • Accountability is really a way of driving performance and results.
  • Progression is about helping them meet performance expectations if they aren’t already.

Tweet-Ready Insights from this Episode

When you put your effort and energy and someone recognizes you, it validates and it says that it was appreciated.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet At the core of the model is supportive accountability, a blend of supportive supervision and strong accountability that sparks employee performance.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet The bottomline of the model is about balancing supportive leadership and accountability.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet With supportive accountability leadership, you can achieve one of three outcomes: success, employee discovers that the position is not a good fit and removal.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet When employees feel that the pressure is on, they become overwhelmed and it's not good for customers, it's not good for employees.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet When leaders don't hold people accountable, it really creates a very uncomfortable work environment.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet The strong supervisor-employee relationship does involve collaborative communication which means two way, you're listening more than you are speaking.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet

Interview Insights

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Expert Bio 

SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.

Sylvia unveiled the model with the publication of her debut leadership book, Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award. Sylvia’s leadership philosophy has also been featured by the Society of Human Resources Management, the Human Performance Association, LEADx, Entrepreneur, Fit Small Business, and other outlets.

With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement. She has also coached, developed, and trained hundreds of seasoned and emerging managers and supervisors. 

Contact Info for Sylvia Melena

Web address: https://leadershipstrength.com/

Travels from: La Mesa, CA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

233: Jim Harter, It’s the Manager

Jim Harter, author of It's the Manager

Jim Harter and Bill Ringle discuss his book Jim Harter, It's the Manager

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • It's so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
  • Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things -- not how to maximize human potential.
  • Change your management and leadership culture from being bosses to being coaches.
  • Maximizing an individual's potential begins with knowing their strengths and building their work and careers around those strengths.
  • What happens in an organization goes external very quickly, so the employment brand is really your real culture.

Tweet-Ready Insights from this Episode

When people have meaning work to do they gotta pursue that could make a difference in their self-importance.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetNothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday's employees want is career development. They want the same thing their team leader wants from them -- they want to improve.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWhen you have great managers who can maximize the potential of every team member.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday’s worker is demanding a culture shift from boss to coach.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThe manager’s own engagement affects the engagement of the team.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetManagers have to be very purposeful about connecting people.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWe need to expect everybody to be thinking about how they develop people around them by using their own strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThere is a the dissonance between the science and practice of management.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetTransform your managers into coaches who inspire, communicate frequently and develop employee strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-being Practice. Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries. He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It's the Manager, released in 2019. Jim's work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.
Jim is also the coauthor of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller "Wellbeing: The Five Essential Elements." His research is also featured in the bestselling management classic First, Break All the Rules.
Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It

John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to Fix It 

John Brandt  and Bill Ringle discuss Nincompoopery: Why Your Customers Hate You--and How to Fix It

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Quality through essential to value, is not longer a differentiating component of value – customers want more.
  • One of the biggest gifts you can receive is a customer complaint. This is direct feedback from the customer about something that isn’t working in your organization.
  • Any time we lead change in an organization we have to manage not only those technical components, but the accompanying social aspects as well.

Tweet-Ready Insights from this Episode

Nincompoopery – terrible customer service, idiotic business processes, and soul-crushing management practices – surrounds all of us.>> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate… Click To TweetNincompoopery is not usually the fault of any individual; its roots often lie with the company or organization. >> #MQ4B Ep229 with MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate… Click To TweetTime and again I find that the biggest obstacle to leading change is the leader. Not because he or she is UNqualified, or UNmotivated, or UNpopular, or any of the other UNs you might think of; instead, they fall victim to the biggest UN… Click To TweetThe average life expectancy of an S&P 500 company used to be 75 years, but today it’s 15 years. >> #MQ4B Ep228 with with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetWe lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery:… Click To TweetOne of the most encouraging business developments of the new century is the democratization of process opportunities with customers —specifically, the availability of new techniques and new technologies to improve processes at… Click To TweetAnxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetGame-changing innovation is rare in the grand scheme of things. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To TweetOnce you give yourself that freedom, once you do things you only love...you ofcourse work harder, you ofcourse work better....everything gets better once you do that. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of… Click To TweetAnxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John R. Brandt is the author of Nincompoopery: Why Your Customers Hate You—and How to Fix It (HarperCollins Leadership; hardcover; July 16, 2019). He is also CEO and founder of The MPI Group, and has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing, technology and performance measurement. Before founding MPI in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management and consulting with a passion for journalism that earned him more than twenty awards for reporting, writing and editing. Formerly publisher and editor-in-chief of IndustryWeek magazine, Brandt also served as president, publisher and editorial director of the Chief Executive Group (publisher of Chief Executive).

John Brandt

John Brandt author of Nincompoopery: Why Your Customers Hate You--and How to Fix It

Contact Info for John Brandt

Web address: https://mpi-group.com/

Travels from: Shaker Heights, OH

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

227: John DiJulius, author of The Relationship Economy

John DiJulius, author of The Relationship Economy

John DiJulius  and Bill Ringle discuss The Relationship Economy.

>>> Visit MyQuestforTheBest.com for complete show notes with more expert advice and inspiring stories to propel your small business growth.

Top 3 Takeaways from this Interview

  • Use technology to form basic tasks enabling their employees to focus on what's more important.
  • Build a culture internally that creates emotional connection with your employees with each other.
  • Create relationship built in training for new and existing employees because they don't just have it and it can be taught, and if you don't teach it, it can be translated into actions, and it's gonna be cold transactions instead of warm interactions that build loyalty.
  • The art of building relationship has five keys to it: authenticity, insatiable curiosity, incredible empathy, one must love people and must be a great listener.
  • We create certain nevers and always that we would never do or always do if the opportunity presents itself.

Tweet-Ready Insights from this Episode

When someone's failing: let's look in the mirror first. No one came here to fail. No one wants to be making mistakes, we give them all the support and encouragement, confidence that we can..>> #MQ4B Ep227 with John DiJulius… Click To Tweet

En-courage: the new perspective here is to put courage in someone else.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Technology is not the enemy, we weren't using it to eliminate customer experience.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
Today's illiterate are those who have the inability to truly make a deep connection with others.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The lack of people skills that is happening in our society is the responsibility of the business leaders to fix. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The best companies are leading the relationship economy by building, marrying digital and human experience to the best outcome. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
There's no greater skill that can be taught or worked on than the ability to build an instant rapport with others, whether that be an acquaintance, customer, coworker, friend or total stranger. >> #MQ4B Ep227 with John DiJulius… Click To Tweet
It is not the employees' responsibility to have high service aptitude, it is the company's to train it to them, and that's the soft skills, when most of the company's train them for technical skills. >> #MQ4B Ep227 with John… Click To Tweet
The five E's of enegament are eye contact, enthusiastic greet, ear to your smile, engage and educate. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
We create certain nevers and always that we would never do or always do if the opportunity presents itself. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Known as the Authority on world class Customer Service, John is an international consultant, keynote speaker, and best-selling author of three Customer service books. His newest book, The Relationship Economy (Greenleaf Books) will launch fall 2019. John utilizes his proven methodology with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses. John Robert’s Spa, started in 1993, has grown into a chain of upscale salons throughout Northeast Ohio and repeatedly named one of the top 20 salons in America. John’s primary business, The DiJulius Group, is an international consulting firm focused on changing the world by creating a Customer Service Revolution. His third business, Believe in Dreams, is a non profit that helps make dreams come true for deserving children. John will demonstrate how you can make Customer Service your single biggest competitive advantage, become the brand Customers cannot live without and make price irrelevant!

Contact Info for John DiJulius

Web address: https://thedijuliusgroup.com/

Travels from: OH Westerville  

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

229: Michal Stawicki, author of Driven by Purpose

Michal Stawicki, author of Directed by Purpose

Michal Stawicki  and Bill Ringle discuss Directed by Purpose

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • A personal mission statement is a compass to guide your life. Though the terrain of your life can change rapidly, using this compass will ensure you always find happiness and success.
  • Creating a personal mission statement seems to be a good starting point to avoid common regrets at the end of your life.
  • Always have the end goal in your mind. You are looking for your destiny. That's your ultimate focus.

Tweet-Ready Insights from this Episode

A personal mission statement focuses on what you want to be (character) and to do (contributions and achievements) and on the values or principles upon which being and doing are based.>> #MQ4B Ep229 with Michal Stawicki… Click To TweetI identified my factors: importance, troubleshooting, responsibility and the sense of growth.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAssimilate your personal mission statement into your life. To soak your mind in it.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetChoose and build your own strategy in accordance with your occupation, circumstances, and temperament.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetVisualize how to avoid the temptation to distract yourself. Imagine yourself committing to 100% effort.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAs I said, I had been struggling with my personal mission creation for over one month. And I'm glad I did. Take your time. It is personal. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission… Click To TweetSelf-analysis: People of success know themselves. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetHabits mastery. It is extremely hard to find a successful person who doesn’t use consistent habits to achieve more than they would without the habits.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Michal Stawicki is on a mission to support individuals who feel helpless to expand beyond their limits so that they can regain the control over their lives.

In 2012, Michal read the book titled “The Slight Edge” by Jeff Olson, and he started to turn his life around.
In the next seven years, he lost weight, broke over 200 personal fitness records, developed dozens of daily habits, doubled his income, started a book advertising business, liberated his wife from a day job and published sixteen books sharing how he achieved all of the above. He regularly blogs at ExpandBeyondYourself.com, and the story of his life’s transformation was featured in the re-release of “The Slight Edge” in 2013.

Contact Info for Michal Stawicki

Web address: http://www.expandbeyondyourself.com/

Travels from: Mazowieckie Province, Poland

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Steve Coughran headshot

226: Steve Cochran, author of Outsizing: Strategies to Grow Your Business, Profits, and Potential

Steve Coughran, author of Outsizing: Strategies to Grow Your Business, Profits, and Potential

Steve Coughran  and Bill Ringle discuss Outsizing: Strategies to Grow Your Business, Profits, and Potential for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Building a robust, efficacious strategy isn’t easy to do, therefore it requires organizations to ingrain it as a habit.
  • Do not let the metrics dictate the strategy – metrics are meant to measure the strategy.
  • Talking with other people is essential to new leaders. Doing so creates buy-in because everyone likes to  feel like they have a voice and that they're going to be engaged in a strategic process.

Tweet-Ready Insights from this Episode

My biggest mantra is 'simplification.'>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetOutsizing a strategy requires time, patience, and practice.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetSuccessful strategists dream then plan, measure progress, and adjust.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetA company’s deep understanding of customer values manifests into an overarching excellent experience.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetFailing to focus on the customer often results in companies selling a product or service that their customers don’t need.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business,… Click To TweetWhere company fails is on the execution side so a lot of companies really struggle to implement plans.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and… Click To TweetIts a shame that people are being let go because of a lack of a good strategy. So that's really the drive behind how do we improve lives, how do we improve business through better strategy.>> #MQ4B Ep226 with Steve Coughran… Click To TweetIf you don't have that engagement or that buy in throughout the organization it'll be very very difficult, the strategy will be very difficult to execute, to implement.>> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of… Click To TweetIn business, simplifying something is actually more difficult than complexity. >> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business, Profits, and Potential Click To TweetOnce you establish that pattern, you build that base, now its easy to repeat that pattern and scale up from there. >> #MQ4B Ep226 with Steve Coughran (@SteveCoughran), author of Outsizing: Strategies to Grow Your Business,… Click To Tweet

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Expert Bio 

Author, CFO of an international billion-dollar company, and management consultant, Steve Coughran has over two decades of experience driving business excellence. Known for his extensive research and writing on strategic growth and corporate financial management, Steve challenges conventional wisdom, earning the reputation of an “energetic trailblazer.” He is an expert on strategy and an acclaimed keynote speaker with over twenty years of experience driving corporate excellence.
Steve has launched and managed three cross-industry companies, gaining a deep understanding of the competitive business environment. He is passionate about spreading his knowledge of strategy and finance with others, developing and leading programs such as the Strategic Financial Leadership Academy and Growth-Driven Leadership and teaching a Strategic Financial Leadership course at the University of Denver.
Steve is a CPA, earned his MBA from the Fuqua School of Business at Duke University, and studied international business across four continents. He advanced his specialization in strategy through study at the Executive Education Program at the Tuck School of Business at Dartmouth College. Steve is married to his wife, Lalana, and has two children. When he’s not working, he enjoys running and has completed five marathons.

Steve Coughran

Steve Coughran

Contact Info for Steve Cochran

Web address: https://www.stevecoughran.com/

Travels from: New York, New York  

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​Books Authored by the Guest






Resources Mentioned During the Interview

Amy Franko Headshot

223: Adopt a Modern Seller Paradigm to Excel, an interview with Amy Franko

Amy Franko -  author of The Modern Seller: Sell More and Increase Your Impact in the New Sales Economy

Amy Franko and Bill Ringle discuss the ideas of the five modern selling skill sets that help small business leaders and others responsible for top-line growth rise above the competition. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take Aways from this Interview

  • Five roles to adopt for success in today's competitive marketplace: Entrepreneurial, Holistic, Social, Ambassador, and Agile.
  • How to find the right prospects for clients, when buyer titles and responsibilities are often opaque.
  • What it means to serve ambassador responsibilities in business growth positions.

5 Roles of the Modern Seller by Amy Franko

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Amy Franko is a strategic sales expert working with professional services, insurance, and technology organizations to accelerate sales results. She’s a keynote speaker, sales strategist, and author specializing in B2B sales and sales leadership development.

With over 20 years of client-facing sales experience, Amy began her career with global companies IBM and Lenovo before pivoting into entrepreneurship. 

Her book of business includes some of the world’s most recognizable brands. Amy’s book, Amazon , is an Amazon best seller and was also named a 2018 top sales book by Top Sales World. Learn more and download a free chapter at www.amyfranko.com.

Contact Info


Web address: amyfranko.com

Travels from: Delaware, Ohio

Social Media Links

Books Authored by the Guest

Resources Mentioned During the Interview

222: Ryder Carroll, author of The Bullet Journal Method

Ryder Carroll, author of The Bullet Journal Method

Ryder Carroll  and Bill Ringle discuss the Bullet Journal Method – a technique used by millions worldwide – for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Transform your vague ideations into meaningful goals, and then break those goals into manageable action steps.
  • Track the past, organize the present, and prepare for the future.
  • Spend time with things that are important and be mindful of how you spend your time.

Tweet-Ready Insights from this Episode

The goal of the Bullet Journal is to help its practitioners live intentional lives, ones that are productive and meaningful.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetBullet Journalling is especially good for people who are visual learners. Everything is always within sight – something that you can’t get with a digital planning method.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of… Click To TweetWritten goals are more likely to be completed.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetKeep your focus on what is important and reduce decision fatigue.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetThe idea of rapid logging is that you quickly enter information with short sentences and use “bullets” to convey what kind of information it is.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetEncourage small steps toward progress, and keep record of accomplishments.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetReflect on what you can do better tomorrow through your journal.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetClarify goals and steps needed to achieve them.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetWith the Bullet Journal you can ensure actions support values and goals. >> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To TweetIn writing your ideas you basically have a map of the evolution of your thought.>> #MQ4B Ep222 with Ryder Carroll @rydercarroll, author of The Bullet Journal Method Click To Tweet

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Expert Bio 

Ryder Carroll, an digital product designer and author living in Brooklyn, NY. Diagnosed with learning disabilities early in life, he was forced to figure out alternate ways to be focused and productive. Through years of trial and error, he developed a methodology that went far beyond simple organization. Now he focuses on helping others learn what the Bullet Journal method is truly about: the art of intentional living.

Contact Info for Ryder Carroll

Web address: https://bulletjournal.com/

Travels from: Brooklyn, NY 

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

221: John Rossman, author of Think Like Amazon

John Rossman, author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader

John Rossman  and Bill Ringle discuss Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Create customer obsession—and grant your customers superpowers.
  •  Use metrics to create a culture of accountability and innovation.
  • Master the magic of small autonomous teams.

Tweet-Ready Insights from this Episode

Interview Insights

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Expert Bio 

John is the author of Think Like Amazon: 50 ½ Ideas to Become a Digital Leader.

He was an executive at Amazon, where he launched and scaled the Marketplace business, which now accounts for more than 50 percent of all units sold at Amazon.com. He also led the enterprise services business, with responsibilities for Target.com, NBA.com, Toys R Us, and other top brands.

He now heads Rossman Partners, a niche business advisory firm that helps clients succeed and thrive in the digital era. Rossman has worked with The Gates Foundation, Microsoft, Nordstrom, Target, Walmart, and many others. He is highly sought after for expert commentary regarding Amazon by global news media, such as the New York Times, CNBC, and Bloomberg, among others.

Contact Info for John Rossman

Web address: http://the-amazon-way.com/

Travels from:  Austin, Texas

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

220: Gay Hendricks, author of The Big Leap

Gay Hendricks, author of The Big Leap

Gay Hendricks and Bill Ringle discuss making the big leap into your zone of genius for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The challenge as you commit to the journey of bringing it forth, though, is that you have a lifetime of beliefs, fears and habits that have held you back – often subconsciously and in subtle ways.
  • Improve your relationships by eliminating unproductive arguing and removing the Upper Limit Problems that lead to fights.
  • When we realize how much power we have in our consciousness, you start to realize that you are after all focusing on the wrong kinds of questions in life.

Tweet-Ready Insights from this Episode

You CAN reprogram yourself, let go of the old fears and shift the focus of your creativity and your drive to what you are uniquely gifted at.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetIf you’re like 99% of humanity, you are not spending nearly enough time in your Zone of Genius to feel truly happy and fulfilled.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetAs you understand the key fears and issues that hold you back – as well as how to address them in an effective and grounded way – you will also build daily and weekly practices that put you on a new exciting path.>> #MQ4B Ep220… Click To TweetSurface and transform the belief there is something fundamentally wrong about you.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetImplement work habits that allow you to minimize distractions and focus more and more of your time on your Zone of Genius.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetMaster time rather than be driven by it: Have time become your best friend rather than your enemy.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetDo more of what you most love to do, recognizing that you don’t have to do a lot of it to produce huge results.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetReboot your energy and vitality by connecting with your core life force.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetImprove your relationships by eliminating unproductive arguing and removing the Upper Limit Problems that lead to fights.>> #MQ4B Ep220 with Gay Hendricks (@GayHendricks), author of The Big Leap Click To TweetThe best way to be successful in business is to find something you absolutely love to do that you don't mind focusing on all the time, that you really enjoy focusing on all the time.>> #MQ4B Ep220 with Gay Hendricks… Click To Tweet

Interview Insights

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Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Gay Hendricks has been a leader in the fields of relationship transformation and body-mind transformation for more than 45 years.

After earning his Ph.D. from Stanford in 1974, Gay served as Professor of Counseling Psychology at the University of Colorado for 21 years. He has written more than 40 books, including bestsellers such as Five Wishes, The Big Leap, Conscious Loving and Conscious Loving Ever After, (the last two co-authored with his co-author and mate for more than 35 years, Dr. Kathlyn Hendricks). 

He is also a mystery novelist, with a series of five books featuring the Tibetan-Buddhist private detective, Tenzing Norbu, as well as a new mystery series featuring a Victorian-era London detective, Sir Errol Hyde. His latest book, The Joy of Genius, shows how to eliminate negative thinking and bring forth true creativity. Gay has appeared on more than 500 radio and television shows, including Oprah, CNN, CNBC, 48 HOURS and others.

Contact Info for Gay Hendricks

Web address: https://hendricks.com/

Travels from: Ojai, California  

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

225: John Lee Dumas, author of The Freedom Journal

John Lee Dumas, author of The Freedom Journal

John Lee Dumas  and Bill Ringle discuss The Freedom Journal for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

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Tweet-Ready Insights from this Episode

Interview Insights

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Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio 

John Lee Dumas is an American entrepreneur and podcaster based in Puerto Rico. He is the founder and host of Entrepreneurs on Fire, a business podcast where he interviews successful entrepreneurs. He was born and raised in Maine. He graduated from Providence College on an Army ROTC scholarship in 2002. Upon graduation he was commissioned as an officer in the U.S. Army and received an honorable discharge in 2010. Later, he went to New York City, where he worked for a technology startup until departing to San Diego in 2009. In San Diego, Dumas began a career in real estate. Upon a friend's suggestion, he began listening to podcasts in order to pass the time during his long drives. He started listening to NPR, while exploring other shows such as Pat Flynn's Smart Passive Income and Cliff Ravenscraft’s Podcast Answer Man. After moving back to Maine in mid-2011 to pursue a career in Commercial Real Estate, Dumas thought of starting a different venture. He developed the concept of a daily podcast that would feature the story of successful entrepreneurs. He named it Entrepreneurs On Fire. EOFire launched September 22, 2012. As his subscribers grew, he published Podcast Launch in the Amazon bookstore. As of 2018, his podcasts have received 70 million downloads with 1 million monthly listens. 

Contact Info for John Lee Dumas

Web address: https://www.eofire.com/

Travels from: Humacao, PR

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

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Allan-Dib

219: Allan Dib, author of The 1-Page Marketing Plan

Allan Dib, author of The 1-Page Marketing Plan

Allan Dib and Bill Ringle discuss insights and applications of The 1-Page Marketing Plan for small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The difference between a good offer and a bad offer is critical to understand because if you make bad offers, your business is in trouble.
  • Always be thinking of your endgame. It will help you make better decisions. 
  • The difference between being seen by your prospects as a pest vs. a welcome guest depends on whether you are focused on their needs or your needs. 

Tweet-Ready Insights from this Episode

Better is not something that you wish for or something that happens to you. The only way things get better to you is when you get better.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetKnow the difference between major and minor things in life. We should not spend major time on minor things and vice versa.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetBefore people buy a product from you, they will only know how good your marketing is.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetMarketing is the customer acquisition part and you product and service is your customer retention part.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetIt's great when you read a book and you get a few pearls of wisdom.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetWhen you say your target market is everyone, your target market is really no one.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetYour idea of success needs to match with what you are doing on a daily basis.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetProfessionals should have tactical plans, as what to do daily, monthly and yearly.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To TweetNine out of ten business crash because they fly blind without any plans or foresight.>> #MQ4B Ep219 with Allan Dib(@allandib), author of The 1-Page Marketing Plan Click To Tweet

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Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

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Expert Bio 

Allan Dib  has started, grown multiple business in various industries including IT, telecommunications and marketing. One of his previous businesses was in the telecommunications industry where he faced heated competition from multibillion dollar, multinational competitors. 

Allan grew his business from startup to four years later being named by Business Review Weekly (BRW) as one of Australia’s fastest growing companies – earning a spot in the coveted BRW Fast 100 list.

Allan is passionate about helping businesses find new and innovative ways to leverage technology and marketing to facilitate rapid business growth. As a business coach, consultant and public speaker, he frequently shares his best strategies and cutting edge tactics with people all over the world.

MQ4B-Allan Dib,  Author of The 1-Page Marketing Plan

Contact Info for Allan Dib

Web address: www.successwise.com

Travels from: VIC Mount Martha, Australia

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

218: What Empaths Need to Do to Survive in Small Business, an interview with Dr. Judith Orloff

Judith Orloff, author of The Empath's Survival Guide

Judith Orloff and Bill Ringle discuss what empaths need to do to survive in a small business.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The difference between empathy and being an empath.
  • How to create healthy barrier with people at work. 
  • How to stay in one’s own work environment and not get brought down by someone who is negative.

Tweet-Ready Insights from this Episode

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Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Judith Orloff, MD is the NY Times bestselling author of The Empath’s Survival Guide: Life Strategies for Sensitive People. Dr. Orloff is a psychiatrist, an empath and intuitive healer, and is on the UCLA Psychiatric Clinical Faculty.

She synthesizes the pearls of traditional medicine with cutting edge knowledge of intuition, energy, and spirituality. Dr. Orloff also specializes in treating empaths (highly sensitive people) in her private practice. Dr. Orloff’s work has been featured on The Today Show, CNN, the Oprah Magazine and USA Today. Dr. Orloff has spoken at Google-LA and has a popular TEDX talk.

She is a New York Times best-selling author of Emotional Freedom: Liberate Yourself from Negative Emotions and Transform Your Life, Positive Energy: 10 Extraordinary Prescriptions for Transforming Fatigue, Stress, and Fear into Vibrance, Strength & Love, Dr. Judith Orloff's Guide to Intuitive Healing: 5 Steps to Physical, Emotional, and Sexual Wellness, Dr. Judith Orloff's Guide to Intuitive Healing: 5 Steps to Physical, Emotional, and Sexual Wellness

MQ4B-Judith Orloff, Author of The Empath's Survival Guide

Contact Info for Judith Orloff

Web address: www.drjudithorloff.com

Travels from: Venice, California

 Social  Media Links:

Books Authored by the Guest

Resources Mentioned During the Interview

Cameron-Mitchell-headshot1

217: Cameron Mitchell, author of YES IS THE ANSWER. WHAT IS THE QUESTION

Cameron Mitchell, author of YES IS THE ANSWER. WHAT IS THE QUESTION

Cameron Mitchell and Bill Ringle discuss YES IS THE ANSWER. WHAT IS THE QUESTION: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • How a chocolate milkshake is served to each employee at his/her first day and is told the story of how it symbolizes the "yes" attitude of service at the company.  
  • Why our attitude is a crucial aspect of how we approach a business or leadership position... and a  barometer of how we are viewed. 
  • The "Must Have" five pillars of every business describes your vision for your team and your identity to your customers and the outside world. 

Tweet-Ready Insights from this Episode

Always surround yourself with great people.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet Yes requires action, No requires no action.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet Have a mentor with whom you can always learn from and grow professionally.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet You cannot survive in an organization unless you believe in the organization's cultural philosophy. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet Growth of the people is most important, it always translates into the growth of the business.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet If things aren't good outside of work, they can't be good at work.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet We are better today than yesterday, and better tomorrow than we are today.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet Every human organization are not perfect, we make mistakes.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet The three A's that can soothe an angry customer: Acknowledge, Apologize, and Act. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet People are people – we all have the same wants, needs, and basic values. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER Click To Tweet

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Subscribe to My Quest for the Best on Your Favorite App

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Expert Bio 

Cameron Mitchell, a lifelong entrepreneur and accomplished businessman, graduated from the Culinary Institute of America when he was 22 years old and has developed 18 different restaurant concepts, including Mitchell’s Fish Market and Mitchell’s Steakhouse, a total of 22 restaurants, that were sold to Ruth’s Hospitality Group for $92 million in 2008.

To this day, Cameron Mitchell Restaurants remains independent and privately held recognizing over $300 million in combined annual revenue from its food service operations consisting of 60 restaurants, Cameron Mitchell Premier Events, The Budd Dairy Food Hall and its sister company, The Rusty Bucket Restaurant and Tavern.

Mitchell has built CMR around the philosophy, “The answer is yes. What is the question?” and by making a Raving Fan out of every person touched by the business, from associates, to guests to delivery drivers at the back door.

It’s a simple statement that serves as the backbone of how the company identifies itself as “great people delivering genuine hospitality.”

MQ4B-Cameron Mitchell

Contact Info for Cameron Mitchell

Web address: www.cameronmitchell.com

Travels from: Austin, TX

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Susan Packard, author of FULLY HUMAN

216: Develop Your Emotional Fitness as a Leader: Interview with Susan Packard

Susan Packard, author of FULLY HUMAN

Susan Packard and Bill Ringle discuss how to grow your emotional fitness in work, leadership. and life.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The essence of good leadership is to take care of yourself and others, and to do so requires emotional fitness.
  • Being fully human at work and in your life means committing to a wider range of standards than just output or productivity. 
  • Trust is the lifeblood of any organization, from a start-up to an enterprise like HGTV. 

Tweet-Ready Insights from this Episode

Looking at time as a resource really helps you to navigate your life wisely.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetSometimes people need to air out the things that have kept them stuck.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetWe do what we have been trained to do.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetStart something that you personally love but do make sure that you have a market big enough to sustain your business.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetPeople want to work for people that they respect, trust, and feel connected to.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetIn anything you do, consider the customer first.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetIf you are running a business and not thinking about the customers, you are not going to be in business for long.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetIf you want to change your product, always talk with your customers.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To TweetAlways make sure you build titanium strength culture so you have the benefit of your people's experience as part of your decision making.>> #MQ4B Ep216 with Susan Packard (@PackardSusan), author of Fully Human Click To Tweet

Interview Insights

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Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Author and entrepreneur Susan Packard was one of a small number of women leaders who were a part of the newly created cable industry, helping in the launch of HBO and CNBC. She went on to be a co-founder of HGTV and Scripps Network.

An in-demand speaker at summits, TEDX, and corporate events, as well as a guest expert on television and radio, and op-ed contributor, Packard is a pioneer in both the industry she helped to shape and the workplace she works to redefine.

She is the author of New Rules of the Game and the just released Fully Human: 3 Steps to Grow your Emotional Fitness in Work, Leadership and Life.

MQ4B-Featured-Susan Packard, Author of Fully Human

Contact Info for Susan Packard

Web address: www.susanpackard.com

Travels from: Lakeville, CT

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Sherianna Boyle

215: How an Emotional Detox Improves Your Leadership -Interview with Sherianna Boyle

Sherianna Boyle, author of Emotional Detox

Sherianna Boyle and Bill Ringle discuss the 7 steps to release toxicity and energize joy as a small business leader.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • An unconventional way to  handle discomfort that allows you to process the emotion rather than have it gum up inside you. 
  • The important difference between reacting and feeling.
  • Surrender does not mean giving up when it comes to emotion detox.

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Expert Bio 

Sherianna Boyle is an Emotional Detox educator, therapeutic coach, and founder of the C.L.E.A.N.S.E Method.®

Sherianna teaches as an adjunct Psychology Professor and leads workshops at Kripalu Yoga & Health.

She is here to talk about her book, ​Emotional Detox: 7 Steps to Release Toxicity and Energize Joy.

MQ4B-Sherianna Boyle

Contact Info for Sherianna Boyle

Web address: www.sheriannaboyle.com

Travels from: West Barnstable, MA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

214: Apply Recovery Strategies in Your Leadership – interview with Christie Aschwanden

Christie Aschwanden, author of Good to Go

Christie Aschwanden and Bill Ringle discuss what the athlete in all of us can learn from the strange science of recovery.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • How overworking can reduce your effectiveness as an athlete or a business leader.
  • The similarities between overtraining and overworking.
  • The importance of scheduling time to decompress and recover between work activities.

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Expert Bio 

Christie Aschwanden is the author of GOOD TO GO: What the Athlete in All of Us Can Learn From the Strange Science of Recovery and co-host of EMERGING FORM, a podcast about the creative process.

She’s the former lead science writer at FiveThirtyEight and was previously a health columnist for The Washington Post. Christie is a frequent contributor to The New York Times. She’s also been a contributing editor for Runner’s World and a contributing writer for Bicycling.

Her work appears in dozens of publications, including Discover, Slate, Consumer Reports, New Scientist, More, Men’s Journal, Mother Jones, NPR.org, Smithsonian and O, the Oprah Magazine.

MQ4B-Featured-Christie Aschwanden

Contact Info for Christie Aschwanden

Web address: www.christieaschwanden.com

Travels from: Cedaredge, CO

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

213: Asking Better Questions Improves Business: an interview with Warren Berger

Warren Berger, author of The Book of Beautiful Questions

Warren Berger and Bill Ringle discuss the power of asking proper questions and how these powerful questions will help you decide, create, connect, and lead better.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Curiosity is a business leader's most important quality.
  • What are the limits of a question?
  • The idea that every business leader should audit the quality of the questions she or he asks.

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Expert Bio 

WARREN BERGER developed his inquiry skills as a journalist for The New York Times but first declared himself a “questionologist” with the 2014 publication of his best-selling book, A MORE BEAUTIFUL QUESTION. The book shows that questioning has been the starting point of everything from the cell phone, to Netflix, to the International Red Cross.

In the book, Warren introduces an original framework (the “Why/What If/How” cycle of inquiry) that can be applied to challenges and problems. A More Beautiful Question has been embraced by the NASA space program, the National Science Foundation, companies such as Starbucks, Chanel, Oracle, and Pepsi, as well as by major universities around the country.

Warren has keynoted at the DesignThinkers Conference in Toronto and the International Women’s Conference in Rome. He also regularly visits elementary and high schools around the country, urging teachers to try to encourage more questioning in the classroom.

In the fall of 2018, Warren released a follow-up book on questioning, THE BOOK OF BEAUTIFUL QUESTIONS: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead.

In addition to authoring eight books (including the acclaimed GLIMMER, one of the first books on “design thinking”), Warren has appeared on NPR’s All Things Considered, CNN, and NBC’s Today Show, and he contributes regularly to Harvard Business Review, Fast Company, and Psychology Today, where he writes the “Questionologist” column.

MQ4B-Featured-Warren Berger

Contact Info for Warren Berger

Web address: www.amorebeautifulquestion.com

Travels from: Mount Kisco, New York

 Social  Media Links:

Books Authored by the Guest

Resources Mentioned During the Interview

Here is the special offer that Warren referenced during the interview just for our listeners – a special list of:

10 questions to help you be a more effective leader

Thanks so much, Warren! 

Logsdon

211: Why Winning is Not a Strategy: an interview with Zac Logsdon

Zac Logsdon, author of Winning is Not a Strategy

Zac Logsdon and Bill Ringle discuss methods and advice that are applicable to not only sports but any industry looking to increase traffic at their events and venues.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Engagement through athletic events is one of the biggest problems that college athletic directors and administrator struggle to solve.
  • Unsurprisingly, social media and the proliferation of college sports broadcasts have lowered in-person fan attendance at college sporting events – but through smart moves, some programs are bucking this trend.
  • Treating your product (“college sports events” in this case) the right way leads to greater levels of success.

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Expert Bio 

Zac Logsdon is CEO and founder of Old Hat, a strategic marketing company specializing in the sports and entertainment industry. Over the past two decades, he has worked with more than 150 sports and entertainment organizations to help drive attendance to their events and venues and improve the experience for fans and attendees.

Zac has successfully run Old Hat for more than 15 years, having grown it from one employee with one client to employing nearly a hundred people (combined) over that period and partnering with nearly every major collegiate athletic program in the nation along with multiple professional organizations.

Additionally, Zac has written two books on the topic of sports and/or entertainment marketing. The first, If Not for Athletics, is a collection of inspirational stories from athletics administrators around the nation about times when they witnessed the true power and impact athletics can provide.

Recently, Zac published his second book, Winning is Not a Strategy: A Game-Changing Approach to Driving Attendance, which is a guide for those charged with reversing the trend of declining attendance at sporting events. While focused on athletics, his second book contains methods and advice that are applicable to any industry looking to increase traffic at their events and venues.

Zac also hosts two podcasts based on his books. The first, Stop the Clock, retells inspirational sports stories in the words of those who lived them. And the Winning is Not a Strategy podcast poses a weekly question that is addressed by experts in the athletics industry.

MQ4B-Featured-Zac Longsdon

Contact Info for Zac Logsdon

Web address: www.oldhatcreative.com

Travels from: Norman, OK

 Social  Media Links

Books Authored by the Guest

Resources Mentioned During the Interview

210: Real Estate On Your Terms: Create Continuous Cash Flow Now, Without Using Your Cash Or Credit – Interview with Chris Prefontaine

@webadmin says:
Hi

Chris Prefontaine, author of Real Estate on Your Terms

Chris Prefontaine and Bill Ringle discuss options business owners have to invest in real estate without using cash or credit to create win-win-win outcomes.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  1. The power of a daily chat helps you manage teams to stay on track. 
  2. Start your business with a baby step so success builds right from the start of the day.
  3. How your tribe can help you to scale your business through their feedback and support.

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Expert Bio 

Chris Prefontaine has been in the trenches of the real estate industry for over 25 years. His company has done over $80 million in real estate transactions. He is a practitioner at heart — which is why his company still buys between 4 to 10 properties each month where Chris and his family practices what he preaches. He is the author of the best selling book, "Real Estate on Your Terms."

Chris is an expert at addressing the fundamental problem most business owners struggle with: how to get their wealth out of their business and into other assets just in case they don't have an opportunity to sell the business (or even if they do sell the business). The diversification of assets can provide a very balanced portfolio and real estate may be one of those investment strategies to consider while building out a balanced financial plan.

Chris is also the host of the annual event, "QLS Live" where real estate investors across the country come together for 2-1/2 days to mastermind, share experiences, and learn from experts teaching strategies for building and scaling their real estate businesses.

MQ4B-featured-Chris-Prefontaine

Contact Info for Chris Prefontaine

Web address: Smart Real Estate Coach

Travels from: Middletown, Rhode Island

 Social  Media Links:  

Books Authored by the Guest

Resources Mentioned During the Interview

209: How To Coach Yourself And Others To Get Business Results – Interview with Elizabeth Dickinson

Elizabeth Dickinson -  Author and Coach

Elizabeth and Bill Ringle discuss how to coach yourself and others to get business results. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Active listening creates the space for managers and staff to work better.
  • Accountability has been used too often to shift blame rather than create positive business results and it is time that we reclaimed that tool and message in our businesses.
  • If you don't expect resistance to change, such as in a feedback 1:1, you are less likely to create that resistance in your interaction. Too often, we create what we are hoping to avoid by putting attention on an undesirable aspect of our communications.  

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Expert Bio 

Elizabeth Dickinson is a life coach, speaker/presenter, and writer who has coached/presented in over 40 for-profit and nonprofit organizations, including Land O’Lakes and Performance Excellence Network.

She is the author of “The Concise Coaching Handbook: How To Coach Yourself and Others To Get Business Results.”

She earned her B.Ed. Honours degree from Cambridge University and her M.A. in Psychology from Lesley University. Her life coaching certification is from the Adler Graduate School. As a former board member of the Minnesota Chapter of the International Coach Federation, she initiated the Prism award recognizing organizational coaching excellence at Barr Engineering, Cargill, Pepsi and nonprofits including Better Futures Minnesota and Pregnancy Choices.

She lives in St. Paul with her husband  in a 1911 home with solar panels.

Visit her website to find out more.


Contact Info


Web address: www.pursueyourpath.com

Travels from: Saint Paul, MN

Social Media Links

Books Authored by the Guest


Resources Mentioned During the Interview

208: The Flow State – Interview with Dashama

Dashama - Speaker, Author, and Yoga Teacher

Dashama and Bill Ringle discuss how she was able to create a global following by making well crafted videos to build a worldwide community. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How Dashama’s humanitarian nature and difficult upbringing led her to create a worldwide community.
  • Dashama was one of the early YouTube channels and used good timing and content to build a wide viewership of over a million followers.
  • The benefits of using yoga to improve mind, body, and soul. 
  • How using video can be such a critical tool for your brand because of how it can add value to your client’s lives. 

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Expert Bio 

Dashama is an award winning international happiness expert, author, speaker, life and business strategist with a thriving global community of over 300,000 health conscious spiritual entrepreneurs, change makers and seekers on the path.

She has spoken at the United Nations, Sony Motion Picture Studios, University of Virginia, Warwick Business School in UK and collaborated with Harvard Medical Professor Dr Sat Bir Khalsa.

An international media favorite, she has been featured in such diverse places as the Wall Street Journal, Times of India, Vogue Arabia, Cosmopolitan Germany, Teen Vogue, Men's Journal, Oprah Winfrey Network, ABC news, and the Discovery Channel Seeker Stories. She has worked with and/or been sponsored by Fortune 500 brands such as Nike, GoPro, Cadillac and Banyan Tree Resorts. 

Dashama written 5 books and has starred in and produced 32 yoga, mediation and health related instructional DVDs, numerous online and offline training courses, certification programs.

Dashama travels the world spreading the message that anyone can transform their life and create the life of their dreams. In her free webinar she reveals her personal business success blueprint including how she built her international brands to over $2 million in revenues and she shows you how you can too.

Learn more about the Oneness Movement #Om4Oceans campaign to solve the United Nations Global Goals at om4oceans.org

For more about Dashama, visit her website.

Special course available for free for My Quest for the Best subscribers:  dashama.com/mba.

Contact Info for Dashama


Web address: www.dashama.com

Travels from: Hawaii

Social Media Links

Books Authored by the Guest


Resources Mentioned During the Interview

207: Charming Cheaters – Interview with Nicole Kelly, M.D

Nicole Kelly M.D., Physician and Author

Nicole Kelly M.D. and Bill Ringle discuss how common and dangerous it is to work with sociopaths, and yet how seldom we think it could happen to one of us.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Not everyone thinks like you do, to think otherwise is dangerous.
  • The differences between a psychopath, a sociopath, and a sexopath.
  • Just because someone is a jerk, it doesn’t mean that they’re a psychopath or a sociopath. Only a licensed medical professional can make that kind of diagnosis.
  • How recognition of certain dangerous characteristics can help in the hiring process, and why it’s so important to document questionable behaviors in new employees.
  • What the empathetic majority can do to better interact with those on the sociopathic spectrum. 

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Expert Bio 

Nicole Kelly, M.D. is a board-certified physician in Nashville, TN who was victimized by a sociopath – who also turned out to be a sociopathic sex addict or sexopath – who embezzled over $700,000 from her medical practice. Using her ability to explain complicated medical concepts, Dr. Kelly makes clear one of the most important truths of our time: Not everyone thinks like you do—and to assume otherwise is dangerous.

For more about Nicole Kelly M.D., visit her website.

Contact Info for Nicole Kelly, M.D.


Web address: https://www.nicolekellymd.com/

Travels from: Nashville, TN

Social Media Links

Books Authored by the Guest

Resources Mentioned During the Interview

206: Data Visualization Made Simple – Interview with Dr. Kristen Sosulski

Dr. Kristen Sosulski, Associate Professor at NYU’s Stern School of Business

Dr. Kristen Sosulski and Bill Ringle discuss data visualization: what it is and how small business leaders can use it. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • What is deep data and how it's created from the internal processes within an organization. 
  • Telling stories is a key application of data visualization. 
  • Data visualization transforms data into an interface where customers can interact with the facts in a useful way. 
  • Things to consider when presenting visual data, and why it's a bad idea to make your audience work too hard. 
  • How data visualization can be used to make arguments to persuade decision makers. 

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Expert Bio 

Dr. Kristen Sosulski is an Associate Professor at NYU’s Stern School of Business where she teaches MBA students and executives data visualization, programming and business analytics. She is the Director of the Learning Science Lab for NYU Stern where she develops immersive online learning environments for business school education.

Kristen is the co-author of the Essentials of Online Course Design: A Standards-Based Guide (Routledge, 2011, second edition, Routledge, 2015) and The Savvy Student’s Guide to Online Learning (Routledge, 2013). Her third book, Data Visualization Made Simple: Insights into Becoming Visual was just published.

As a leading expert on data visualization, Kristen regularly consults, delivers seminars, and leads workshops on data visualization techniques and best practices. You can find her speaking on the subject at events like Social Media Week NYC, plot.ly’s PlotCon conference, and Tableau’s events and to organizations like the National Association of Public Opinion and the National Economic Research Association.

For more about Dr. Kristen Sosulski visit her website.

Contact Info for Dr. Kristen Sosulski


Web address: www.kristensosulski.com

Travels from: New York

Social Media Links

Books Authored by the Guest


Resources Mentioned During the Interview

205: Workplace Poker – Featured Interview with Dan Rust

Dan Rust, Founder of Frontline Learning

Dan Rust and Bill Ringle discuss the game beneath the game – understanding the culture and maximizing your chances for success – known as workplace poker.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • What is Workplace Poker and how people looking to advance their career can best use it. 
  • How to make sense of the human elements and the imperfections within the workplace. 
  • Why so much communication takes places beneath the surface, and what you can do to better interpret it. 
  • Putting your emotional connections with people aside enables you to be able to read them and communicate with them on a more objective level. 
  • The importance of likability and why it matters so much in business.

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Expert Bio 

Dan Rust is the founder of Frontline Learning, an international publisher of corporate training resources. His award-winning keynote speeches and workshops focus on employee engagement, productivity and career management. For more than 20 years Dan has been writing and speaking on a variety of career management topics. His blog at workplacepoker.com focuses on ideas, skills and practical strategies to help you accelerate your career trajectory. His corporate training clients have included GE, Apple, Starbucks, Saudi Aramco and Disney Interactive.

For more about Dan Rust visit his website.

Contact Info for Dan Rust


Web address: http://www.workplacepoker.com/

Travels from: Minneapolis

Social Media Links

Books Authored by the Guest

204: Generating Business Referrals Without Asking – Interview with Stacey Brown Randall

Stacey Brown Randall, host of the Roadmap to Grow your Business podcast

Stacey Brown Randall and Bill Ringle discuss how to solve the paradox of generating business referrals without asking.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Stacey solves the referral paradox that we are taught: you won't get referrals unless you ask and asking directly hardly ever works.
  • The best way to refer someone is actually via email for a very important reason
  • Referrals differ from introductions and leads in 2 critical ways

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Expert Bio 

Stacey Brown Randall a three-time entrepreneur, author of Generating Business Referrals…Without Asking, and host of the Roadmap to Grow your Business podcast. Through her programs, like Growth By Referrals and Sticky Client Experiences, she provides a roadmap to take control of your business growth.

Stacey’s quest to crack the code on how to generate referrals without asking began after her first business failed. When she started her second business – a business and productivity coaching practice – she knew keeping her pipeline full of new clients would be one of the biggest differentiators from her business failure. She honed-in on referrals as the main source of prospects for her second business but wasn’t satisfied with the conventional advice which is to receive referrals you must ask. Now she teaches others how to generate referrals without asking and unleash a referral explosion.

Stacey received her Master’s in Organizational Communication and is married with three kids, a 10-year-old son, 8-year-old daughter and she and her husband are raising their 11-year-old nephew.

Contact Info for Stacey Brown Randall

Web address:  staceybrownrandall.com

Travels from: Charlotte, NC

Social Links

Authored by this Guest

Resources Mentioned During the Interview

203: When: The Scientific Secrets of Perfect Timing, Interview with Dan Pink

Dan Pink, Bestselling Author

Dan Pink and Bill Ringle discuss how entrepreneurs can organize their days to be the most productive and efficient. When it comes to success, the important question to ask is when. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Why writing a book proposal can help you decide whether or not you want to write the book that you thought you were going to write.
  • The best time to do something depends on what it is you’re doing. For example, going to the doctor’s office in the afternoon is more dangerous than going during the morning.
  • How beginnings, midpoints, and endings affect us, and how to recognize temporal landmarks to use them for our benefit.
  • How to recognize the Larks, Owls. and Middles when coming up with time-based directives for your team.
  • Breaks make us better, certain kinds of breaks make us so much better. 

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Expert Bio 

Daniel H. Pink is the author of six books — including his newest, When: The Scientific Secrets of Perfect Timing, which has spent four months on the New York Times bestseller list. His other books include the long-running New York Times bestseller A Whole New Mind and the #1 New York Times bestsellers Drive and To Sell is Human. His books have won multiple awards and have been translated into 39 languages. He lives in Washington, DC, with his wife and their three children.

For more about Dan Pink, visit his website.

Contact Info for Dan Pink


Web address: www.danpink.com

Travels from: Washington, DC

Social Media Links

Books Authored by the Guest

Other Resources Mentioned During the Interview

202: 80/20 Sales and Marketing – Featured Interview with Perry Marshall

Perry Marshall, Founder of Perry S. Marshall & Associates

Bill Ringle and Perry Marshall discuss the Pareto Principle – commonly known as the 80/20 Principle – and how small business leaders can use it to fill in the gaps for greater growth.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How the 80/20 principle can help companies weed out financial gaps in their business.
  • Using the Pareto principle as an Invisible Money Finder

  • Why it is that everyone pays attention to averages, even though they are ultimately irrelevant statistics.

  • When 20% of your sales people are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.

  • What it means to rack the shotgun.

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Expert Bio 

Endorsed by Forbes and INC Magazine, Perry Marshall helps his clients by integrating technology, sales, art and psychology. He founded the $5 million Evolution 2.0 Prize, which aims to solve the biggest mystery in biology.

His reinvention of the Pareto Principle is published in Harvard Business Review. NASA’s Jet Propulsion Labs at the California Institute of Technology use his 80/20 Curve as a productivity tool. His Google AdWords book, Ultimate Guide to Google AdWords, is the world’s best selling book on internet advertising.

 He’s consulted in over 300 industries and served as a witness for marketing and Google AdWords litigation. Perry has a degree in Electrical Engineering and lives in Chicago.

For more about Perry Marshall, visit his website.

Contact Info for Perry Marshall


Web address: www.perrymarshall.com

Travels from: Oak Park, IL

Social Media Links

Books Authored by the Guest

201: Unleashing Your Superpower – Featured Interview with Jeff Tippett

Jeff Tippett, Speaker, Author, Entrepreneur

Bill Ringle and Jeff Tippett discuss using influence as a superpower in small business leadership.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • The difference between persuasion and manipulation
  • Why asking clarifying questions is the key to being more persuasive
  • How to find alignment between your goals and your customers’ and clients’ needs
  • How developing a message can help appeal to people’s thumbs as well as their brains
  • What role emotion plays in listener’s buying into what you have to say

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Expert Bio 

Jeff Tippett is a speaker, author, and entrepreneur.

Jeff has worked with renowned clients like Airbnb, The National Restaurant Association, The League of Conservation Voters, The League of Women Voters, as well as others.

Jeff's second book, slated for late Fall 2018, is tentatively titled: Unleashing Your Superpower: Why Persuasive Communication Is The Only Force You Will Ever Need. His bold statement is that we all live or die based on our ability to persuade.

In 2014, Jeff founded Targeted Persuasion, an award-winning public affair and communications firm, and has worked with renowned brands like Airbnb, The National Restaurant Association, The League of Women Voters, The League of Conservation Voters, plus others.

The heart and soul of Jeff’s presentations is the emotional story he tells of adopting his youngest daughter from Haiti while the country’s government was collapsing. Through this near-death experience of navigating civil unrest and institutional bureaucracy in a third world nation, Jeff learned valuable lessons on how to persuade others without ever manipulating. Jeff unpacks these secrets of the superpower of persuasion in every presentation.

For more information, visit Jeff's website.

Contact Info for Jeff Tippett


Web address: JeffTippett.com 

Travels from: Raleigh, NC

Social Media Links

Books Authored by the Guest


200: Hyperfocus – Featured Interview with Chris Bailey

Chris Bailey, New York Times Bestselling Author

Chris Bailey and Bill Ringle discuss how hyperfocus can help you stay on track, grow your business faster, and get more done in a shorter workday.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Multitasking isn't always undesirable or ineffective, once you hack the myth.
  • Being less stimulated allows time to rest, wonder, and think more strategically about what you want to create.
  • Your ability to control your attention is directly related to the quality of your life (and accomplishments...)
  • When you expect your colleagues to be focused 100% of the time, you can expect new ideas 0% of the time.
  • Email isn't evil in itself, you just have to regain control of it. #emailsprints

Tweet-Ready Insights from this Episode

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Chris Bailey is a productivity expert, and the internationally bestselling author of The Productivity Project, which has been published in eleven languages. His second book, Hyperfocus: How to Be More Productive in a World of Distraction, was published in seven languages. Chris writes about productivity at Alifeofproductivity.com, and speaks to organizations around the globe on how they can become more productive, without hating the process.

To date, Chris has written hundreds of articles on the subject of productivity, and has garnered coverage in media as diverse as The New York Times, The Wall Street Journal, New York magazine, The Huffington Post, Harvard Business Review, TED, Fortune, Fast Company, and Lifehacker. in a recent interview, the TED Talks organization said that he “might be the most productive man you’d ever hope to meet". Recently, Fast Company called him a "productivity mastermind."

For more about Chris Bailey, visit his website.

Contact Info for Chris Bailey

Web address: https://alifeofproductivity.com/

Travels from: Kingston, Ontario