261: Steve Herz, using authority, warmth, and energy to get exceptional results • My Quest for the Best

261: Steve Herz, using authority, warmth, and energy to get exceptional results

Steve Herz, author of DON’T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional

Steve Herz and Bill Ringle discuss the importance of honest, constructive feedback to improve performance for small business leaders and their teams.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • If you’re looking to change the trajectory of your career, know that it’s often a small tweak or adjustment that’s needed.
  • Embracing hard truths and critical feedback is the path to achieving your fullest professional and personal potential.
  • Uncertainty is deeply unsettling, and more than ever before, people need their leaders to communicate about what is happening with authority, warmth, and energy.

Tweet-Ready Insights from this Episode

It's about having a lot of motivation, having a routine, being diligent, and responsible for self and others as a basis of success. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority,… Click To Tweet When you see other people in your life who are successful and you have these working models, it seems very possible and less difficult to succeed. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using… Click To Tweet Don't get caught up on this vortex of mediocrity. Demand more from yourself. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet You are resilient. Receiving honest, constructive feedback is as an opportunity to improve. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet If you can trust the evaluations provided to you by your boss, how are you ever going to truly improve? #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet As we’ve all witnessed, the most important thing now is to have consistent and accurate communication. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Positive feedback, and hearing 'yes' all of the time, isn't HONEST feedback. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Click To Tweet The only way to find out what you're truly made of and reach your utmost potential is stop simply accepting 'yes' whenever, and wherever, they're being handed out. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR… Click To Tweet A 'no' can be your compass, your guidepost, let it direct you towards your areas that require further development. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to… Click To Tweet When striving for growth and improvement, you must not only be willing to accept criticism but seek it out. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Your communication, impression making, and trust-building — these skills will propel you to the next level. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get… Click To Tweet Crisis communication requires three key elements: the authority you exhibit, the warmth you convey, and the energy you exude and bring out in others. #MQ4B Ep261 with Steve Herz (@stevenherz), author of DON'T TAKE YES FOR AN ANSWER:… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • He shares how his Dad started a law firm and modeled success. [01:28]
  • These are the qualities that it took to be successful in your own firm. [02:35]
  • Steve talks about role models and visualization [05:11]
  • What he hoped the title of the book would convey. [05:44]
  • 3 elements that help people stand apart [07:34]
  • Talks about his purpose for his book [10:28]
  • He shares Joe Tory’s success story as he served the as the NY Yankees manager under owner George Steinbrenner for 12 seasons [12:34]
  • What people have to realize in order to elevate the importance of warmth in their careers [17:40]
  • Clarity in recommendations [20:38]
  • How to get the constructive feedback to help you improve [22:59]
  • Coach Tom Coughlin’s success story at the NY Giants [26:48]
  • A lesson from deep listening that comes from being able to watch a very well-written TV dialogue [33:24]
  • My Quest for the Best Lightning Round [34:42]

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Expert Bio

The President and Founding Partner of IF Management, Steve Herz believes that anything is possible.

Just a few years ago, Steve was a portly fellow, about thirty pounds overweight, who could not swim. Undaunted by a lack of physical gifts, he set about to compete in the treacherous Gulf Coast Triathlon in Panama City, Florida. Shedding his extra girth while learning to swim, he met the six-foot waves, the 90-degree temperatures, and completed the prestigious Ironman qualifier in just under seven hours; all the while raising nearly $12,000 for the Leukemia Society and being voted Most Inspirational member of the Team in Training.

That spirit has propelled Steve his whole life. As an undergraduate at the University of Michigan in the mid-80’s Steve took on the entrenched student government and its powerful SAID party with an insurgent campaign forming his own ACTION party and littered the campus with the slogan, “Enough SAID, It’s time for ACTION.” Despite suffering a landslide loss, he continued his political career at Vanderbilt Law School. In Nashville, Steve began a crusade for the underdog, representing indigent criminals while working for the Nashville Public Defender.

After law school, Steve joined the Athletes & Artists division of the Marquee Group, then joined forces with Geller Media Management before starting If Enterprises in 1996. In the summer of 2000, If Enterprises was re-named If Management to reflect the broad range of goals of the company and its clients. As President of If Management, Steve has been a frequent contributor on CNBC, CNN, and Court TV, on a myriad of major issues, including those involving Marv Albert, Latrell Sprewell, and Jayson Williams. Additionally, he has served as a guest lecturer at NYU’s School of Continuing Education.

Contact Info for Steve Herz

Web address: https://stevenherz.com/

Travels from: New York, NY

Social Media Links

​Books Authored by Steve Herz

Resources Mentioned During the Interview