230: Lee Cockerell, author of Creating Magic • My Quest for the Best

230: Lee Cockerell, author of Creating Magic

Lee Cockerell, author of Creating Magic

Lee Cockerell  and Bill Ringle discuss Creating Magic for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Team building and group cohesion are major tenets of leadership, and bring about positive change through new ideas and fruitful productivity.
  • The highest customer satisfaction levels come from positive employee interactions.
  • Corporate culture is being redefined and nurtured continually, evolving regularly due to employee involvement and contributions.
  • Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.  
  • Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.

Tweet-Ready Insights from this Episode

In life if you don't do the hard thing, life gets harder.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEveryone is important.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBurn the free fuel: appreciation, recognition, and encouragement.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetGive people a purpose, not just a job.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetAdapting to current demands is a bona fide tool of effective leadership, whether those demands are technological, social, or economical.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBeing prepared and performing consistently results in a smart working style that is appreciated by others.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetRespecting all individuals on the way up manifests in a potentially powerful network of people.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetI knew I had mastered the art of hiring once every person who reported to me was someone I would gladly report to myself.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and  How to Stay on Track to Achieve a Stellar Career.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell profile

Contact Info for Lee Cockerell

Web address: https://www.leecockerell.com/

Travels from: Orlando, Florida

 Social  Media Links:

​Books Authored by the Guest

Lee Cockerell, author of Creating Magic

Resources Mentioned During the Interview