Customer Service

Principles and practices for positive customer interactions and building customer relationships.

142: Focus on WOM – Featured Interview with Joe Calloway

Joe Calloway, author of Magnetic, talks with Bill Ringle about being intentional about attracting new business and satisfying your existing customers.

Key points that you’ll learn from this interview:

The importance of committing to make every business experience to be a positive one for all involved
How to get more positive WOM (word of mouth)
The single most important strategic asset for many companies and how it relates to your relationship with your customers.
What he said to correct a misunderstanding, even when it came at significant out-of-pocket expense to replace 600 of the wrong title books sent to the meeting planner

121: Clear Your Focus – Featured Interview with Russell Bishop

Russell Bishop talks with Bill Ringle about alignment and empowerment within organizations as key growth drivers.

Listen to this interview to learn:

  • What it means to have a solo focus rather than an organizational focus
  • Why strategy and objectvies DON’T matter
  • A perspective on complaining that can transform the conversation into one of contribution
  • How good questions provoke clear thinking
  • Two simple questions to ask yourself to stay on track and productive

107: The Power of Unpopular – Interview with Erika Napoletano

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Listen to this interview to learn:

  • The business mindset of caring about the success of your clients first
  • The perspective of major brands that don’t mind being unpopular with given market segments
  • The power of having your audience spread your message for greater impact and reach

Erika Napoletano talks with Bill Ringle about the uncommon advantages of being unpopular.

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100: A Slice of the Pie – Featured Interview with Nick Sarillo

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Listen to this interview to learn:

  • The most important aspect of a business is not it’s product or people or process, but another “p” word
  • The importance of making your company values current and present to each employee so that employees can use values in day-to-day decision making
  • The case of the burned bottom pizza, and the broader lessons any business owner can draw from it
  • Why you need to oversee multiple health dimensions of a business for all stakeholders
  • What exceptional factors drives higher profits and lower turnover in a traditionally slim margin and low commitment business that you can model in your business

Nick Sarillo talks with Bill Ringle about creating an empowered work culture for small businesses.

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51: The Consulting Bible – Interview with Alan Weiss

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Listen to this interview to learn:

  • The best times to ask for a business referral, and how to lay the groundwork for receiving one.
  • Specific language to use to get good referrals and great prospects, and why that’s important.
  • What other options you can offer a buyer who is satisfied with the value you’ve added.
  • How Alan used referrals to personally invite Marshall Goldsmith and David Maister as presenters at his Thought Leadership conference.
  • The importance of community for professional and personal growth.

Alan Weiss talks with Bill Ringle about the attitudes and behaviors that lead to success through referrals and thought leadership.

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45: Coloring Outside the Lines – Interview with Jeff Tobe

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Listen to this interview to learn:

  • Why Jeff believes everyone is creative, not just a chosen few.
  • The question that helps a business leader shatter the limiting stereotype of how customers perceive his or her company.
  • The 2010 Gallup survey finding of only 42% of American workers engaged in their work.
  • The two key components of creativity and how to think through value delivery at every touchpoint.

Jeff Tobe talks with Bill Ringle about how smart companies encourage creativity internally and focus on top customer experience externally.

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28: The Ring in the Bubble – Interview with Gary Bradt

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Listen to this interview to learn:

  • How to turn a love of working with people into a career
  • What to listen for when your customer has critical feedback and important details to pick up
  • Why your goals must be important enough to pursue, and to be aware of your motivations
  • How telling the truth is a vital leadership practice

Dr. Gary Bradt talks with Bill Ringle about leadership lessons learned while building a successful business as a well-known author, speaker, and advisor to senior management.

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25: Transformational Mothering – Interview with Amy Robbins-Wilson

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Listen to this interview to learn:

  • How business ideas can come from unexpected inspiration.
  • Advice on positioning yourself and your business where people will look for it.
  • The importance of creating a genuine dialogue with your customers.

Amy Robbins-Wilson talks with Bill Ringle about the role of music in healing and business building.

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23: Users Not Customers – Interview with Aaron Shapiro

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Listen to this interview to learn:

    • How a company pivots based on customer feedback.
    • What steps a full-service digital agency take to insure success with high stake assignments from Fortune 1000 firms, including Comcast, Target, and HBO.
    • How the magic of good design leads to rapid product adoption.
    • The demand for a great online experience (and how the bar keeps getting raised) by the generation of consumers now in their 20’s.
    • What Forrester research says about the role of online sales transactions in 2012.

    Aaron Shapiro talks with Bill Ringle about the urgent need for companies of all sizes to make the shift to treating customers as users.

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    22: Future Proofing Your Business – Interview with Troy Hazard

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    Listen to this interview to learn:

    • The importance of engaging your customers
    • Specific tools you can use to future-proof your business
    • An example of how to listen to your team to gain credibility
    • The evolution of an entrepreneur from start-up to investor

    Troy Hazard talks with Bill Ringle about applying common sense to solving important business problems throughout a successful career.

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    5: MamaTone – Interview with Dustin Maher

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    Listen to this interview to learn:

    • How Dustin was inspired by his own mother’s sacrifices.
    • Which particular airline safety instruction helps moms start taking better care of themselves.
    • The three factors that led to rapid national growth.
    • The importance of standing out from the crowd.
    • Examples of responding to customer needs, wants, and preferences.

    Dustin Maher talks with Bill Ringle about rapidly growing his fitness business and plans to reach one million moms by 2015.

    Insiders Circle Members – Select your April business growth topic.

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