Business Growth Archives - My Quest for the Best

Category Archives for "Business Growth"

Episode 208: The Flow State – Interview with Dashama

Dashama - Speaker, Author, and Yoga Teacher

Dashama and Bill Ringle discuss how she was able to create a global following by making well crafted videos to build a worldwide community. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How Dashama’s humanitarian nature and difficult upbringing led her to create a worldwide community.
  • Dashama was one of the early YouTube channels and used good timing and content to build a wide viewership of over a million followers.
  • The benefits of using yoga to improve mind, body, and soul. 
  • How using video can be such a critical tool for your brand because of how it can add value to your client’s lives. 

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Expert Bio 

As a United Nations speaker, Random House author, and digital media star Dashama’s message has inspired hundreds of millions of viewers through her global media partnerships with Broadband TV, ATT Uverse and QVC.

She has spoken at Sony Picture Studios, University of Virginia, the Illinois State Senate, and collaborated with Harvard and Warwick University in England for research to show how her unique method of teaching can help people access the flow state of consciousness for greater well being, creativity, success and happiness.

For more about Dashama, visit her website.

Contact Info for Dashama


Web address: www.dashama.com

Travels from: Hawaii

Social Media Links



Books Authored by the Guest


Resources Mentioned During the Interview

204: Generating Business Referrals Without Asking – Interview with Stacey Brown Randall

Stacey Brown Randall, host of the Roadmap to Grow your Business podcast

Stacey Brown Randall and Bill Ringle discuss how to solve the paradox of generating business referrals without asking.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Stacey solves the referral paradox that we are taught: you won't get referrals unless you ask and asking directly hardly ever works.
  • The best way to refer someone is actually via email for a very important reason
  • Referrals differ from introductions and leads in 2 critical ways

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Stacey Brown Randall a three-time entrepreneur, author of Generating Business Referrals…Without Asking, and host of the Roadmap to Grow your Business podcast. Through her programs, like Growth By Referrals and Sticky Client Experiences, she provides a roadmap to take control of your business growth.

Stacey’s quest to crack the code on how to generate referrals without asking began after her first business failed. When she started her second business – a business and productivity coaching practice – she knew keeping her pipeline full of new clients would be one of the biggest differentiators from her business failure. She honed-in on referrals as the main source of prospects for her second business but wasn’t satisfied with the conventional advice which is to receive referrals you must ask. Now she teaches others how to generate referrals without asking and unleash a referral explosion.

Stacey received her Master’s in Organizational Communication and is married with three kids, a 10-year-old son, 8-year-old daughter and she and her husband are raising their 11-year-old nephew.

Contact Info for Stacey Brown Randall

Web address:  staceybrownrandall.com

Travels from: Charlotte, NC

Social Links

Resources Mentioned During the Interview

202: 80/20 Sales and Marketing – Featured Interview with Perry Marshall

Perry Marshall, Founder of Perry S. Marshall & Associates

Bill Ringle and Perry Marshall discuss the Pareto Principle and how businesses can use it to fill in the gaps.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How the 80/20 principle can help companies weed out financial gaps in their business.
  • Using the Pareto principle as an Invisible Money Finder

  • Why it is that everyone pays attention to averages, even though they are ultimately irrelevant statistics.

  • When 20% of your sales people are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.

  • What it means to rack the shotgun.

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Endorsed by Forbes and INC Magazine, Perry Marshall helps his clients by integrating technology, sales, art and psychology. He founded the $5 million Evolution 2.0 Prize, which aims to solve the biggest mystery in biology.

His reinvention of the Pareto Principle is published in Harvard Business Review. NASA’s Jet Propulsion Labs at the California Institute of Technology use his 80/20 Curve as a productivity tool. His Google AdWords book, Ultimate Guide to Google AdWords, is the world’s best selling book on internet advertising.

 He’s consulted in over 300 industries and served as a witness for marketing and Google AdWords litigation. Perry has a degree in Electrical Engineering and lives in Chicago.

For more about Perry Marshall, visit his website.

Contact Info for Perry Marshall


Web address: www.perrymarshall.com

Travels from: Oak Park, IL

Social Media Links

Books Authored by the Guest

200: Hyperfocus – Featured Interview with Chris Bailey

Chris Bailey, New York Times Bestselling Author

Chris Bailey and Bill Ringle discuss how hyperfocus can help you stay on track, grow your business faster, and get more done in a shorter workday.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Multitasking isn't always undesirable or ineffective, once you hack the myth.
  • Being less stimulated allows time to rest, wonder, and think more strategically about what you want to create.
  • Your ability to control your attention is directly related to the quality of your life (and accomplishments...)
  • When you expect your colleagues to be focused 100% of the time, you can expect new ideas 0% of the time.
  • Email isn't evil in itself, you just have to regain control of it. #emailsprints

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Chris Bailey is a productivity expert, and the internationally bestselling author of The Productivity Project, which has been published in eleven languages. His second book, Hyperfocus: How to Be More Productive in a World of Distraction, was published in seven languages. Chris writes about productivity at Alifeofproductivity.com, and speaks to organizations around the globe on how they can become more productive, without hating the process.

To date, Chris has written hundreds of articles on the subject of productivity, and has garnered coverage in media as diverse as The New York Times, The Wall Street Journal, New York magazine, The Huffington Post, Harvard Business Review, TED, Fortune, Fast Company, and Lifehacker. in a recent interview, the TED Talks organization said that he “might be the most productive man you’d ever hope to meet". Recently, Fast Company called him a "productivity mastermind."

For more about Chris Bailey, visit his website.

Contact Info for Chris Bailey

Web address: https://alifeofproductivity.com/

Travels from: Kingston, Ontario

Books Written by Chris Bailey

  

Resources Mentioned During the Interview

199: Highly Sensitive Entrepreneurs – Featured Interview with Heather Dominick

Founder of A Course In Business Miracles®

Bill Ringle and Heather Dominick discuss the nuances of being a highly sensitive entrepreneur and how to use your abilities to thrive in business as other relationships.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How to identify highly sensitive entrepreneurs
  • What to do when struggling with emotional overwhelm as a highly sensitive person
  • The roles of Royal Advisors and what they do for the world
  • The 3 HSE Coping Mechanisms
  • How a Highly Sensitive Dentist was able to overcome her tendency towards combo plattering and unify the office

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Can you be highly successful in business and highly spiritual at the same time. Let’s take this question a step further. Is there a direct relationship between your spirituality and great success?

Heather Dominick is a woman who is impressively successful, and highly spiritual. A former high school drama teacher who collaborated with none other than Bette Midler. A graduate of NYU where she received her first coach training. Heather is the winner of the 2015 Best of Manhattan Coaching Award and creator of the 2014 Stevie award winning virtual event A Course In Business Miracles®: 21-Day Discovery Series that attracted close to 6,000 official registrants from all around the world including: Iceland, Nigeria, Russia, Asia, South America, Australia, Europe and the U.S.

She has appeared on Lifetime Television and has been published in numerous books including Stepping Stones to Success alongside Deepak Chopra

An exceptional facilitator and teacher Heather is known for creating a safe, sacred community for true transformation whether she is teaching a Business Miracles® Class, delivering training online or in-person or mentoring members of her Business Miracles Community in her various Mentoring Programs. She has helped thousands of HSE®s release life-long limiting beliefs, overcome fears and learn how to build their business in a way that actually feels so good that they can’t help but create solid, sustainable, high level financial success.

Heather is also the founder and leader of the Highly Sensitive Entrepreneur® movement.

For more about Heather Dominick visit her website.

Contact Info for Heather Dominick

Web address: www.businessmiracles.com

Travels from: New York, NY

Social Media Links:

Resources Mentioned During the Interview

198: Creating Your Best Life – Featured Interview with Caroline Miller, MAPP

Author, Speaker, and Owner of Caroline Miller Coaching

Caroline Adams Miller and Bill Ringle discuss goal setting and achievement in depth for the benefit of small business leaders.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • What it means to be a goal setter.
  • The importance of environment when it comes to unlocking abilities.

  • The formula for developing grit, and why some people never do.

  • How to train Millennial employees in the workplace to learn course correction.

  • Understanding the Losada line and why teams benefit from psychological safety.

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Caroline is one of the world’s leading positive psychology experts on Goals & Grit ™. She’s spent more than 30 years helping individuals, leaders, and companies to cultivate grit, one of the top indicators of success. Caroline is the author of six books including Getting Grit (Sounds True 2017), Creating Your Best Life (Sterling 2009), Positively Caroline (Cogent 2013), and My Name is Caroline (Doubleday 1988). Live Happy Magazine named Creating Your Best Life one of the top 10 goal setting books ever published and Getting Grit one of the 10 books that would change your life in 2017. Caroline’s work has been featured in media around the world including BBC World News, The New York Times, The Washington Post, NBC, NPR, and CNN.

Angela Duckworth, the winner of the 2013 MacArthur Genius grant for her research on grit, said of Caroline: “I don't know anybody who has thought more than [Caroline] about how to apply the scientific research on grit and achievement to our own lives!"

Caroline’s TEDx Talk “The Moments That Make Champions” explores the three things that we can choose to do differently to improve our chances of developing grit. Caroline has worked with clients around the world, including Morgan Stanley, Lululemon, The Wharton School/UPENN, RE/MAX, Booz Allen, Young Presidents’ Organization, Harvard Law School, and Swisse Wellness.

Caroline has a Masters of Applied Positive Psychology from the University of Pennsylvania and graduated magna cum laude from Harvard. She is a top-ranked Masters Swimmer in multiple events, has a black belt in Hapkido and has more than three decades of unbroken recovery from bulimia.

For more information, visit Caroline Miller's website.

Contact Info for Caroline Miller


Web address: http://www.carolinemiller.com/

Travels from: Washington, DC

Phone: (214) 543-0844

Social Media Links



Books Authored by the Guest

 


Resources Mentioned During the Interview

197: Essentialism: The Disciplined Pursuit of Less. Featured Interview with Greg McKeown

Greg McKeown, New York Times Bestseller, Speaker

Greg McKeown and Bill Ringle discuss the philosophy and practice of essentialism as it applies to leadership and life outside the office.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • How Gandhi’s essentialist mindset allowed him to be so present with his grandson despite massive pressure and social responsibilities.
  • The essentialist approach in three stages: 1) Explore and Evaluate. 2) Eliminate. 3) Execute.
  • Why the reality of entrepreneurship is often different from the goal of it, and what entrepreneurs can do to avoid being stretched too thin by applying these principles.

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Expert Bio 

Originally from London, England, Greg McKeown is the author of the New York  bestseller, “Essentialism: The Disciplined Pursuit of Less” and the founder of McKeown, Inc, a company with a mission to teach Essentialism to people around the world. Their clients include Adobe, Apple, Airbnb, Cisco, Google, Facebook, Pixar, Salesforce.com, Symantec, Twitter, VMware, and Yahoo!.

McKeown has spoken to hundreds of audiences around the world including in Australia, Bulgaria, Canada, China, England, Holland, India, Ireland, Italy, Japan, Norway, Singapore, South Africa, and the United States. His writing has appeared or been covered by Fast Company, Fortune, HuffPost, Politico, and Inc. Magazine and Harvard Business Review. He has also been interviewed on television and radio shows including NPR, NBC, and the Steve Harvey Show.

In 2012 he was named a Young Global Leader by the World Economic Forum. McKeown now lives in Silicon Valley with his wife and their four children. He earned an MBA from Stanford University.

For more about Greg McKeown and his work, please visit his website at www.gregmckeown.com

Contact Info for Greg McKeown

Web address: www.gregmckeown.com

Travels from: San Francisco, CA

Social  Media Links

Books by Greg McKeown

Resources Mentioned During the Interview

196: The Prosperous Leader – Interview with Jacob M Engel

Jacob Engel, Founder of Yeda LLC

Bill Ringle and Jacob M Engel discuss key skills and traits for the Prosperous Leader.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Jacob backed into the realization that business owners needed coaching and support after he was asked by his community to offer them some guidance during the financial crisis.
  • Jacob’s father’s 10 Commandments of good business
  • Smartphones are often used to isolate and distract ourselves, rather than connecting and communicating.
  • Why it’s important to be proactive, rather than reactive, about your business
  • How to set more ambitious goals

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Jacob’s leadership and training organization, Yeda LLC (Yeda” in Hebrew means knowledge), founded in 2010, gives seminars and courses to entrepreneurs and business owners. He is passionate about helping entrepreneurs and business owners succeed in their businesses. His mission is to empower leaders and managers by giving them the knowledge to change and helping them implement those changes in their organizations.

Jacob is a Certified Myers Briggs evaluator, Certified 7 Habits for highly effective people facilitator, Certified Positive Psychology coach. He has trained with Roy Cammarano, author and consultant, on his Entrepreneurial Transitions theory.

Previously Jacob was the COO of a 200MM family food and real estate enterprise. Jacob is the author of The Prosperous Leader – How Smart People Achieve Success. 

For more about Jacob M Engel, visit his website.

Contact Info for Jacob Engel


Web address: www.theprosperousleader.com

Travels from: Monsey, NY

Social Media Links

Books Authored by the Guest

Resources Mentioned During the Interview

194: Consulting Success – Featured Interview with Michael Zipursky

Michael Zipursky, Co-founder of Consulting Success

Bill Ringle and Michael Zipursky discuss the mindset and methods that lead to consulting success.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How Michael and his partner Sam were able to see and solve a problem in their community by starting Consulting Success.
  • The prerequisites for making the transition from part-time to full-time consultant.
  • The traits of the most effective consultants.
  • How having conversations can connect you to your ideal clients.
  • Why technology is often a detriment to a consulting practice. 

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Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Michael has consulted for organizations and advised leaders throughout North America, Europe, Asia, Africa, Australia and the Middle East in over 30 industries, from service providers to billion dollar multi-national corporations including Panasonic, Dow Jones, Financial Times, Royal Bank and many others. Michael is an in-demand speaker and gives keynotes and workshops for the Certified Management Consultants Association, Canadian Internet Marketing Conference, Social Media Camp and others.

Michael’s work has appeared in MarketingProfsHuffington Post, Financial Times, FOX Business, Maclean's, HR Executive, Business Edge, Marketing Magazine and in several other media and publications. He is the author of 5 books including Profitable Relations: How to Dramatically Increase Your Profits By Giving Customers What They Really Want, the Consulting Success System: How to Become a Successful Consultant, and the Masters of Consulting Interviews. Michael speaks English and Japanese and loves traveling, jazz music, wines and foods of the world, and spending time with his family. 

For more information, visit Michael Zipursky's website.

Contact Info for Michael Zipursky


Web address: https://www.consultingsuccess.com

Travels from: Vancouver, Canada

Social Media Links

Books Authored by the Guest

192: Subscription Marketing – Featured Interview with Anne Janzer

Anne Janzer, Author, Consultant

Bill Ringle and Anne Janzer discuss subscription marketing strategies for nurturing customers in a world of churn.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Subscription models fundamentally shape the way customers see companies and brands.
  • Why subscription models are more than just transactions, they’re relationships.
  • The phenomenon of Super-Users and why every company should seek them out and cultivate them.
  • How Adobe changed the game by being among the first to adopt a successful subscription model, despite financial media criticism.
  • What companies with a subscription model can do to sustain a customer’s trust long term. 

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Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

As a writer and marketer, Anne Janzer has worked with more than 100 technology companies. In 2015, inspired by the changes she saw happening in the software industry around her and their potential ramifications for marketers, she wrote the book Subscription Marketing: Strategies for Nurturing Customers in a World of Churn. That book is now in its second edition and has been published in Japanese and Korean languages.

For more about Anne Janzer, visit her website.

Contact Info for Anne Janzer

Web address: www.annejanzer.com 

Travels from: Mountain View, CA

Social Media Links

Books Authored by the Guest

191: Rising to Power – Featured Interview with Ron Carucci

Ron Carucci, Co-Founder of Navalent

Bill Ringle and Ron Carucci discuss how to recognize the dangers and reap the rewards of rising to power in a business.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • Why it is that most leaders fail within their first 18 months of being appointed to leadership
  • What hiring teams need to do to set up new leaders for success
  • The significance of Leading out Loud, and becoming an intentional leader
  • Overview of the Rise to Power Diagram and what it can do for leaders
  • Some of the factors that isolate leaders. 

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Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strategies that lead to accelerated growth, and design organizations that can execute those strategies. He has worked with He has worked in more than 25 countries on 4 continents. He is the best-selling author of 8 books, including the recent Amazon #1 Rising to Power. He is a regular contributor to the Harvard Business Review, where Navalent’s work on leadership was named one of 2016’s management ideas that mattered most. He is also a regular contributor to Forbes, and a two-time TEDx speaker. His work’s been featured in Fortune, CEO Magazine, Inc., BusinessInsider, MSNBC, Business Week, Smart Business, and thoughtleaders.

For more information, visit Ron Carucci's website.

Contact Info for Ron Carucci

Web address: http://www.navalent.com 

Travels from: Woodinville, WA

Social Media Links

Guest Books

    

190: The Membership Economy – Interview with Robbie Kellman Baxter

Robbie Kellman Baxter, Author, Founder of Peninsula Strategies

Robbie Kellman Baxter and Bill Ringle discuss how small business leaders can take advantage of the membership economy to find their superusers, master the forever transaction, and build recurring revenue.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top Take-Aways from this Interview

  • How a college networking connection led to being hired to consult at Netflix
  • The key question to ask when designing a membership offer
  • How to position your membership offer to take advantage of the low-hanging fruit, modeled after how Tony Robbins built his thought leadership empire

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Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Robbie Kellman Baxter brings over twenty years of strategy consulting and marketing expertise to Peninsula Strategies, a strategy consulting firm focused on helping companies leverage subscription pricing, digital community and freemium to build deeper relationships with customers. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts and eBay.

A sought-after writer and keynote speaker, Robbie has presented to alumni organizations at Stanford, Harvard and Haas, associations including the AICPA, the American Society of Association Executives, and the National Restaurant Association and organizations including the Wall Street Journal, and Coursera. She has been quoted on business issues in the Wall Street Journal, The New York Times, and Consumer Reports, and has had pieces published in HBR.org, CNN.com, Associations Now and the Journal for Quality & Participation. Robbie has created and starred in eight video courses in collaboration with LinkedIn Learning on business topics ranging from innovation to customer success and membership. Robbie is also on the board of Amava, an organization dedicated to helping people stay active and engaged post-career.

As the author of The Membership Economy: Find Your Superusers, Master the Forever Transaction & Build Recurring Revenue, a book that has been named a top 5 Marketing Book of the Year by Inc.com, Robbie coined the popular business term “Membership Economy”, which is now being used by organizations and journalists around the country and beyond. Robbie’s expertise with companies in the emerging Membership Economy extends to include SaaS, media, consumer products and community organizations.

Prior to launching Peninsula Strategies, Robbie was a strategy consultant at Booz-Allen, a New York City Urban Fellow and a Silicon Valley product marketer. Robbie received her MBA from the Stanford Graduate School of Business and graduated with honors from Harvard College.

 For more information, visit Robbie Kellman Baxter's website.

Contact Info for Robbie Kellman Baxter


Web address: https://peninsulastrategies.com/

Travels from: Menlo Park, Ca

Social Media Links

Books Authored by the Guest

Episode 183: The Road to Excellence: Featured Interview with David Mattson

President and CEO of the Sandler Organization

Bill Ringle and Dave Mattson discuss some of the crucial blind spots to building a successful business, as well as the 6 phases of the Excellence Process: Planning, Positions, People, Processes, Performetrics, Passion.
Key points that you’ll learn from this interview:
  • Growth is continuous, so training to succeed should also be continuous
  • You have to become comfortable talking about money to reach higher levels of success as a small business owner
  • Surprising how many companies fail to take advantage of creating an onboarding playbook for success and the many forms it can take
  • How a sales manager can successfully link an employee’s personal and corporate goals
  • The 6 P’s in the Excellence Process

Interview Insights

Click to Read the Show Notes

[2:14] How his grandfather inspired Dave to have a strong work ethic.

[3:55] “I came from a family of non-sales people.”

[5:26] The importance of putting your own personality into sales.

[5:39] How Dave started working with David Sandler.

[7:09] Characteristics of entrepreneurs who need outside help

[8:04] Why it’s essential for a team of sales people to use the same sales language.

[9:54] How to recognize when you have a blind spot and what to do about it.

[10:30] “Being an entrepreneur, it’s a lonely business.”

[11:10] “People will work harder for themselves than they will for you.”

[12:06] “In order to link the corporate goal to the personal goal, you should sit down and have a conversation that would look something like this.”

[14:09] “Do you know the top 2 or 3 goals for the people who work for you? If not, you have a blind spot.”

[15:21] “If you’re working on the business it’s really tough to work on the business.”

[15:45] How having best practices allows your employees to mimic success.

[17:06] “If someone’s stepping into that role, i want them to produce at the same level as the person who’s leaving that role.”

[17:17] The 6 “P’s” in the excellence process.

[18:19] “Where I want to be then affects where the company will be.”

[22:12] How to set up your company’s practices so that if the leader or a pivotal employee leaves, the company isn’t paralyzed.

[24:31] The Lightning Round

Expert Bio

David Mattson is the CEO and President of Sandler Training, an international training and consulting organization headquartered in North America. Since 1986, he has been a trainer and business consultant for management, sales, interpersonal communication, corporate team building and strategic planning throughout the United States and Europe. A Wall Street Journal bestselling author, his new book is The Road To Excellence: 6 Leadership Strategies To Build a Bulletproof Business.

For more information, visit David Mattson’s website.

Contact Info for David Mattson

Web address: https://www.sandler.com/about/our-story/dave-mattson

Travels from: Owning Mills, MD (Baltimore area)

Phone: 410-653-1993

Contact:

LinkedIn Twitter

Resources Mentioned by David Mattson:

Redeem Your Sandler Class Crash Offer: 

Click here to redeem your complimentary sales class with the Sandler Corporation!

Just message a nearby Sandler Training Center and say “I listened to Dave and Bill on the My Quest for the Best podcast, and I want to crash a class!”

Thanks so much for this generous offer, Dave!

  

Episode 181: Guide to Winning Clients – Interview with David A. Fields

Founder of Ascendant Consulting

David Fields and Bill Ringle discuss proven methods to winning clients for consultants.

Key points that you’ll learn from this interview:

  • Tried and tested ways of getting more prospects
  • What it means to have “learning conversations”
  • The number one attribute of a right prospect
  • How to know it’s time to upgrade your network
  • The 5 marketing musts in consulting.
  • How to set a basic dashboard to measure outreach
  • A better way to ask for referrals
  • The significance of putting your client first

Interview Insights

Click to Read the Show Notes

[1:52] What David is excited about in his life and business right now.

[2:10] “One of the benefits of running a small business is that the practice serves you if you do it right.”

[3:28] How having a book in accessible spaces leads to an influx of inquiries.

[4:15] What it means to have a learning conversation

[5:21] “In order for me to remain a thought leader in consulting I have to talk to people and understand what they’re doing.”

[5:58] Why David is interested in how people have failed.

[6:51]”You have to be willing to admit you don’t know, and you need to have a genuine desire to learn.”

[7:44] “The obstacles are all internal.”

[8:54] Why if you’re targeting smaller company prospects, you need to make sure they have big issues.

[11:14] “The place to start is not by defining your target.”

[11:20] “The number one attribute of a right prospect is that you can reach them.”

[12:32] Why you need to reach the influencer and the decision maker and make A1 relationships.

[13:47] Trade associations and the 5 marketing musts in consulting.

[14:40] How David helped a small firm explode their business through trade associations.

[16:14] Why trade media is still relevant.

[17:18] Ways to measure the success of your outreach.”

[18:08] “There’s a difference between goals and behaviors.”

[20:10] “Most people absolutely suck at asking for referrals.”

[21:53] “People who are interesting are people who are doing things.”

[22:53] “Consulting is not about you.”

[24:29] How you interact with people everyday, how you respond, affects your business.

[25:49] “We are wired to think about ourselves.”

[25:59] Lightning Round

 

David Field’s Bio

David A. Fields works with boutique consulting firms and individual consultants across the globe that are eager to accelerate growth, increase profit and create lucrative, lifestyle-friendly practices. He has guided consultancies ranging from one-person startups to the consulting divisions of some of the world’s largest companies.

David still advises corporate clients too. After climbing the ranks to become a partner at a prestigious consulting firm in Connecticut, David co-founded Ascendant Consulting, where he has attracted clients such as Abbott Laboratories, Church & Dwight, FMC, Warner Home Video, and many others.

David’s books include Amazon’s highest-rated book on the business of consulting released in the past 20 years: The Irresistible Consultant’s Guide to Winning Clients.

He also leads the Ascendant Consortium, a unique, “general contractor” model in which David acts as both a client and consultant on the same project. The consortium now includes more than 150 consultants whose clients are a Who’s Who of the global business world. The Ascendant Consortium was a breakthrough for David professionally, and in this model high-dollar, high-margin projects are the norm.

David received his Bachelor’s and Master’s degrees from Carnegie Mellon. (Go plaid!) He is a hockey fanatic and eats egregious amounts of chocolate.

For more information, visit David Field’s website.

Contact Info for David Fields

Web address: http://davidafields.com

Travels from: Ridgefield, CT

Phone: (203) 438-7236

Contact:

LinkedIn YouTube Twitter

Resources Mentioned by David Fields:

   

How to Talk So Kids Will Listen & Listen So Kids Will Talk

Episode 173: How to Hire A Players: Featured Interview with Eric Herrenkohl

President of Herrenkohl Consulting

Eric Herrenkohl talks with Bill Ringle about how to hire A-Players for Small Business Leaders.

Key points that you’ll learn from this interview:

  • The fatal flaw of treating hiring as a transactional process
  • Understanding that outstanding performers often need to be managed and supported differently than others
  • Recruiting is a critical leadership skill
  • The magic of involvement leading to buy-in
  • The precaution that C-players may be able to sell themselves better than A-players
  • The best questions to ask to discover the real responsibilities that a candidate undertook
  • How to coach your team to find the best fit for the role without worrying about offending candidates (you’re actually doing them a service, too!)
  • Even very good businesspeople have blind spots that can limit their effectiveness (in hiring as well as in performing)

Interview Insights

Click to Read the Show Notes

[3:04] Eric discusses what it was like meeting Bob Perkins at YoungLife.

[3:19] “Great leaders lead other leaders.”

[4:01] “If you want to hire and keep great people then you’re going to have to be prepared to invest in a few and have that team be the core that impacts the many.”

[6:08] Why “A Players” can sometimes be difficult.

[7:48] “I think there’s a difference between disagreeable [people] and people who are behaving poorly because they’re not getting the attention, and not getting treated the way that they need.”

[9:25] Why leaders should always have a Plan B when it comes to dealing with toxic A Players.

[12:02] “You’ve got to get your whole team involved in recruiting.”

[14:25] What it means to have an A Player scorecard, and what the process means for team buy-in of new recruits.

[14:51] How asking questions can create a whole new level of employee engagement.

[16:23] “We get better at things that we practice.”

[18:03] Tested tips and tricks for putting interviewees at ease before and during an interview.

[18:08] “The most important interview question is the follow-up question.”

[20:54] “What you’re doing as an interviewer is working to ensure a good mutual fit: good for the company, and good for the person.”

[22:45] “There are not that many great leaders out there, so if you invest in your own ability as a leader, if you get better as a leader, then you’ll attract other leaders.”

[23:25] “I’m committed to finding and hiring the best people that I can.”

[23:57] What inspired Eric to write the book How to Hire A-Players.

[26:54] “Over the last 6 months the talent markets have gotten hotter, making it harder to find and hire the best.”

[27:35] What Eric does to stay productive and on track. 

Expert Bio

Eric Herrenkohl is the President of Herrenkohl Consulting, a consulting and retained executive search firm that he founded in 2002. He works as an advisor to CEOs on building superior leadership teams.

Eric is the author of the upcoming book Crowbar: Pry away top talent, surround yourself with the right leaders, and create the team your customers demand.

His previous book How to Hire A-Players is an Amazon bestseller published by Wiley that is described as one of the top 10 recruiting books of all time by Recruiter.com.

Business Week, Fox News, NBC News, the Toronto Globe and Mail, the Philadelphia Business Journal, the Philadelphia Inquirer, Inc.com, Careerbuilder.com, MSNBC.com, Monster.com, and the LinkedIn Talent Blog have all featured his work.

Eric holds a master’s degree from Covenant Seminary in St. Louis and an undergraduate degree in economics and history from the University of Michigan, Ann Arbor. He and his wife and four children live in the Philadelphia area.

For more information, visit Eric Herrenkohl’s website.

Contact Info for Eric Herrenkohl

Web address: http://www.herrenkohl.com/

Travels from: Wynnewood, PA

Phone: (610) 742-8196

Connect on Social Media

LinkedIn Facebook Twitter YouTube

Resources Mentioned by Eric Herrenkohl:

Bob Perkins – WRTI

melinda blau

Episode 157: Striking Up Conversations with Strangers – Featured Interview with Melinda Blau

Journalist and Author

Melinda Blau talks with Bill Ringle about learning confidence, diversifying your network, and starting up conversations with strangers.

Listen to this interview to learn:

  • The advantages of striking up conversations with strangers in business.
  • How having consequential strangers in your life adds both variety to your perspective and dollars to your bottom line.
  • What to do to add consequential strangers in your life when you relocate or visit a new city.
  • How to overcome your shyness and other factors that have held you back from reaching out.

Expert Bio

Melinda Blau is a journalist who has been researching and reporting about relationships and social trends since the seventies. Her most recent book is Consequential Strangers: The Power of People Who Don’t Seem to Matter…But Really Do, which explores the vast and unsung array of everyday people, on and off the Internet, who have a profound impact on our business success, happiness, and health.

Melinda is the voice of the Consequential Strangers blog and has written more than ninety magazine pieces and a dozen other books, including the best-selling Baby Whisperer series. She also blogs for Psychology Today and More magazines and writes a bi-monthly column for Shareable. Melinda is a mother and grandmother, and the co-founder of Mother U, a website for contemporary women of both generations.

For more information, visit Melinda’s website.

Contact Info for Melinda Blau

Web address: ConsequentialStrangers.com

Travels From: New York, NY

Follow Melinda:

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Books by Melinda Blau

  

 

adam_witty

Episode 155: Get Yourself Published – Featured Interview with Adam Witty

Adam Witty talks with Bill Ringle about how to build your business through book publishing.

Founder and CEO, Advantage Media Group

Charleston, SC

Listen to this interview to learn:

  • The advantages you gain by being a published author.
  • What steps Adam took to land his first group of clients.
  • Insights into how the book publishing industry has changed and what’s really necessary to succeed in building a platform.

Expert Bio

Adam Witty is the Founder and Chief Executive Officer of Advantage Media Group, heading up strategic business development and growth opportunities for the company. What began in the spare bedroom of his home is now an international media company with leading businesses in book publishing, magazine publishing, and television and video.

Adam is the Publisher of Advantage Magazine, is the author of 21 Ways to Build Your Business with a Book and 21 Ways to Build Your Business with a Magazine, and is co-author of How To Build Your Dental Practice With a BookHow to Build Your Law Practice with a Book and Click: The Ultimate Guide to Internet Marketing for Authors. His weekly television shows Author Advantage TV™ and Entrepreneurs Library TV™ can be seen on the internet television station Advantage.tv.

Adam is an in-demand speaker, teacher, and consultant on marketing and business development techniques for entrepreneurs and authors and is a frequent guest on the acclaimed Extreme Entrepreneurship Tour. Adam has been featured in The Wall Street Journal, Investors Business Daily, Young Money Magazine, and on ABC and Fox and was named to the 2011 INC. Magazine 30 Under 30 “list of America’s most cool entrepreneurs.”

For more information, visit Adam’s website.

Contact Info for Adam Witty

Business Phone: 843-414-5600

Web address: AdvantageFamily.com

Travels From: Charleston, SC

Follow Adam:

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Books by Adam Witty

     

anita_campbell

Episode 145: Following Small Business Trends – Featured Interview with Anita Campbell

Founder and CEO, Anita Campbell Associates Ltd.

Anita Campbell talks to Bill Ringle about the nuggets of advice that small business owners need to succeed in the midst of their busy schedule.

Listen to this interview to learn:

  • How she made the successful transition from the corporate world to being a successful entrepreneur.
  • What other entrepreneurs want from learning materials and networking.
  • Four trends that are driven by different forces and are shaping what tools and strategies entrepreneurs use to grow.

 

Interview Insights

Click to Read the Show Notes

[1:38] Campbell’s journey from corporate attorney to business decision-maker and consultant to founder of Small Business Trends.

[4:07] [On curating content in the web’s earlier days] – “We would follow our website statistics and see which articles were most popular. We would see which articles were getting linked to by others, just which ones were getting the attention, and from there we were able to do more of the things that were really popular.”

[5:08] [On reacting to customer feedback] – “Like any magazine we get communications from readers and we act on that.”

[5:47] The different types of content, personalities, and media Campbell hosts on her podcast.

[6:37] “We like an eclectic mix of good information whether it’s on technology, or human resources, management, marketing, whatever it is, as long as it’s of interest to small businesses.”

[7:08] “People are interested in actionable kinds of advice rather than long essays that may be real thought pieces, I mean there’s a place for those, but we need to have a steady diet of good actionable tips.”

[7:52] “A lot of our advice applies whether you are a sole proprietor, or if you have a staff of 5,10, 50 people working in the business. We just react to ‘What do people say is the most important to them?’”

[8:22] How tracking private email shares can indicate the success of published content.

[9:25] [On SBT’s most popular content] “Our perennial favorites are the startup failure statistics, they get quoted a lot…People are just trying to make sure that they don’t become a statistic.”

[10:10] [On SBT’s popular 1 page marketing plan] “People are looking for something that doesn’t overwhelm them, and when you think about your typical small business owner – well think about yourself, I think about myself – I have so many things coming at me in a day’s time I don’t have big blocks of time to sit down and write a lengthy marketing plan.”

[11:15] “We want help. We look for aids and assistance. But it’s gotta be stuff that we can deal with quickly, because we don’t have a lot of time.”

[12:25] [On the inspiration for Visual Marketing] “We’re very busy, our brains our fried from all of the other things we have to worry about and get done in a day. Even if we have some outside marketing help, we’re rolling up our sleeves and helping our outside marketing agency or consultant. And we have to think up new ideas and that’s very tough.”

[12:50] Campbell’s technique for quick idea formulation.

[13:20] [What the book is about] “It’s 99 examples that you can use of low-cost creative marketing to pull ideas and hopefully trigger some ideas of something you can apply in your own business.”

[13:55] “With the explosion of blogs today, so many small business, and in particular those that sell B2B to other small business, have started their own blogs. And while getting information and advice was useful, one thing that so many of them were looking for is a way to also get visibility for their own blog, for their own thoughts, and to be able to share with the world what they are doing.”

[14:24] “One of the very powerful things that we learned was that we could become more popular if we helped our readers become better known.”

[15:01] “While we want to give you information and resources as a reader, we know that it’s also key for you as a small business owner – perhaps you’re a consultant, account, or some sort of professional, head of your own marketing agency – you need to establish your own thought leadership, and to be able to get out there and let the world know what you’re doing.”

[16:00] The story of BIzSugar.com and what it does for small business owners.

[17:57] [On BizSugar’s content] – “We keep the site very focused on small business, we don’t allow anything off topic in there. If you are really into sports or entertainment, there are plenty of sites for that. BizSugar is not one of them. And it’s because we keep it so focused that it’s a useful resource.”

[19:35] “We’re open and we relish serving even the smallest of small business, or even if you think your business is a mundane kind of business, there’s probably a place for it to be mentioned in some way. We always look for the unique, what’s special about a business. I think every business has something special – I don’t care how small, where you’re located, there’s something special in your business, and if we can spot that, we love to talk about it.”

[20:45] On how Small Business Trends is able to track changes and trends in the market, especially with emerging technology. 

Expert Bio

Anita Campbell is a small business expert who serves as CEO of Anita Campbell Associates Ltd, a woman-owned consulting firm helping companies and organizations reach the small business market. Prior to starting her own businesses in 2001, Anita held a variety of senior executive positions in the corporate world, including Senior Vice President of Bell & Howell Publishing Services, culminating in the role of CEO of an information technology subsidiary of Bell & Howell.

As Publisher of several online media properties and syndicated content, Anita reaches over 1 million small business owners and entrepreneurs annually. She is the founder and Editor-in-Chief of Small Business Trends, an award-winning online publication, and hosts Small Business Trends Radio, where she interviews other small business experts.

Anita is a prolific writer and a regular speaker at small business, marketing and technology events. Her new book, Visual Marketing, was published in September, 2011. In addition to her own publications, her articles and columns have been published at places such as Inc Technology, OPEN Forum, and Success Magazine. Her expertise is often sought by the media, and she is quoted in The New York TimesFortuneUSA Today, and many other outlets.

For more information, visit Anita’s website.

Contact Info for Anita Campbell

Business Phone: 330-242-1893

Web address: AnitaCampbell.com

Web address: SmallBizTrends.com

Travels From: Cleveland, OH

Follow Anita:

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Books by Anita Campbell

Steven-Snyder

Episode 132: What Does Success Teach Us? Nothing – Featured Interview with Steven Snyder

Founder of Snyder Leadership, Management Expert and Author

Management expert Steven Snyder talks to Bill Ringle about what leaders have in common, and why success is a bad teacher.

Listen to this interview to learn:

  • How consulting offers a post-graduate education in business.
  • Details about the what leaders find in common while advancing their business goals: change, tension points, and feeling off-balance at times.
  • The importance and value of embracing one’s own struggle story as a way to greater authenticity, clarity, and power.
  • When success can make a lousy teacher.
  • Different types of blind spots that leaders typically face.
  • How working to solve the wrong problem can be corrected.

Expert Bio

Steven Snyder is the founder and managing director of Snyder Leadership Group.

Snyder joined Microsoft in 1983, when the company was in its infancy. His work there, praised by Bill Gates, secured the relationship with IBM during a crucial stage in Microsoft’s growth and helped shape the history of the personal computer industry. Promoted as Microsoft’s first business unit general manager, Snyder led the company’s Development Tool business, where his team won PC Magazine’s Technical Excellence Award on three occasions.

In 1996, Snyder co-founded Net Perceptions, where he commercialized “collaborative filtering” – a technology that enables the real-time personalized recommendations that have become central to the online shopping experience. This groundbreaking work won Snyder the first-ever World Technology Award for Commerce in 1999 for “contributing to the advance of emerging technologies for the benefit of business and society.”

Snyder holds an MBA from the Harvard Business School, where he was a Baker Scholar, and a Ph.D. in psychology from the University of Minnesota.

Leadership and the Art of Struggle is his first book.

For more information, visit Steven’s website.

Contact Info for Steven Snyder

Web address: Snyderleadership.com

Travels From: Orono, MN

Contact:

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Books by Steven Snyder:

 Leadership Steven Snyder

 

Mark-Levy

Episode 128: What’s Your Big Idea? – Featured Interview with Mark Levy

Author, Writer, Founder of Levy Innovation, and Magic Illusion Designer

Magic Illusion Designer Mark Levy talks to Bill Ringle about marketing, Jerry Garcia, and how to  get narrower in order to perform bigger.

Listen to this interview to learn:

  • How one consultant’s business went from earning from about $1800 to over $ 100,000 each month.
  • The single most important thing a business can do to have others seek them out for business.
  • What one consultant did to become #2 best-selling author on 800-CEO-Read.
  • How Jerry Garcia compares the Grateful Dead to licorice to help him think about marketing.
  • The “mentoring perspective” and how it helps stripe away generalizations and hyperbole.
  • The importance of immersing yourself in reading.

Interview Insights

Click to Read the Show Notes

1:22 [On what it means to be a positioning expert] “[A positioning expert/consultant is the one who finds] in a business the big, sexy idea of what that business should be about. The thing that people are going to talk about, the differentiated point…and bring that to the fore of the business  so it comes through loud and clear.”

[2:14] The story of Bill Treasurer, aka Captain Inferno, and his career evolution from stunt performer with a fear of heights to management consultant to courage builder.

[4:32] [On Bill Treasurer’s Big Sexy Idea] “All of Bill’s workshops, all of his keynotes, all of his consulting, all of his material started to revolve around ways of driving fear out of the workplace.”

[6:00] Levy describes his early days in the publishing field.

[6:55] “The interesting thing in the field I came from, the books I had were identical to the books my competitors had, and identical to the ones my customers had…I had to bring ways of making my product stand out from other people’s products.”

[7:57] “After I left the book field, I just took that knowledge of how to sum up what the story was behind something, and whether it should be sold or not, with me.”

[8:13] “So it’s like, here’s your compelling idea, here’s what you need to go to market with it.”

[8:52] How spotting a trend and taking a risk in the publishing industry helped Mark win over one of his best clients.

[10:15] [On taking the leap from publishing to his current career] “I remember that someone hired me to write a book with him, and that gave me the courage to jettison this career…I didn’t leave my work to go to nothing, I had one big client.”

[12:04] How attending conferences, and speaking at conferences, helped Mark to jumpstart his “point of differentiation” consulting business.

[12:46] “What’s your big idea? And how do you write about this big idea?”

[13:19] [Common obstacles and blind spots] – “When people come to me they often think they want to be differentiated, they think they want to stand out, but they don’t really. In order to stand out, you have to have a very specific message, but it has to be for a very specific audience. People are often scared to choose who it is they’re speaking to.”

[14:30] “You have to talk to an audience in such a clear way about their problems and their vision and their worldview, and you have to talk about it with such precision. You can’t use the same language and the same ideas for everyone that you’re speaking to. It’s just not going to resonate.”

[14:40] [On narrowing your focus] “It seems counterintuitive, but again, because you can’t reach everyone…you just have to be accepting that way to success is too narrow rather than to expand.”

[16:11] How Mark helped Sales Training Consultant Lisa Earl McCloud narrow her focus and harness the power of her big idea to have more success in her field.

[18:19] “You have to get narrower if you want to get bigger.”

[19:16] Mark explains the benefits of targeting subgroups within larger groups.

[19:55] [Paraphrasing Jerry Garcia] “The Grateful Dead is like licorice, now some people out there hate licorice, but the people who love licorice, really love licorice. So you find the people who really love licorice, and give them licorice.”

[20:54] [On Why People Hire Mark] – “If people knew what their big sexy idea was, they would already be using it. They wouldn’t need to hire me.”

21:38 “[On finding the big sexy idea] –  “I instantly assume that whatever their directly saying is not working to the extent that it should be. So what I need to do when I’m working with them is I question them from such a variety of angles…I try to take backdoor routes to get them to be more honest about what they’re actually saying.”

[22:38] The one question Mark asks people to get them to realize their true focus.

[24:20] [On why facts are more compelling than hyperbole] “I say to them, ‘Look, I believe your service is remarkable, you even use the word remarkable, what would I see if I watched you delivering this remarkable service? What would I actually see you doing.”

[26:57] [On spotting trends in your own business] “I didn’t come up with a claim and find ways of justifying it. I dispassionately looked over my business and asked what are all the ways I’m helping customers?”

[28:08] How Mark’s book Accidental Genius helps readers use free writing to take off the limits of their thinking.

[30:26] [On the extensive reach of Accidental Genius] “I can’t be everywhere in the world, but the book gets to places I don’t know about and acts as an emissary for me.”

[31:01] How Mark uses free writing to stay productive in the midst of a busy schedule.

[33:55] [On the importance of varying your inputs and also being immersed in your field] – “It’s very hard to create in a vacuum.”

Expert Bio

Mark Levy is the founder of Levy Innovation LLC, a positioning firm that helps consultants, authors, and other thought leaders increase their fees by up to 2,000%.

  • Marshall Goldsmith, named by the London Times as one of the 50 most influential management thinkers in the world, says “Mark helped me understand who I am, establish my brand, and communicate my brand to the world.”
  • David Meerman Scott, who authored the biggest-selling social media book ever written, calls Mark “a positioning guru extraordinaire.”
  • TED speaker, Simon Sinek, says, “Mark helped me find my why.”
  • Fast Company “Expert Blogger” Cali Yost says: “Mark helped me rethink my entire business in a day. He’s a miracle worker.”

Before devoting his work fulltime to Levy Innovation, Mark served as Chief Marketing Officer at an Inc. 5000 experiential branding organization whose clients include Bank of America, Samsung, Time Warner, Tivo, and Harvard and Stanford Universities.

Mark has written for the New York Times, and has written or co-created five books. His latest book, “Accidental Genius: Using Writing to Generate Your Best Ideas, Insight, and Content,” has been published in eleven languages.

Mark has also taught research writing at Rutgers University.

In addition to being a positioning consultant, Mark creates magic tricks and shows. His work has been performed in Carnegie Hall and Las Vegas, and on all the major TV networks. He also co-created the off-Broadway show, “Chamber Magic,” which has played for twelve years, and is the longest-running one-person show in New York City.

For more information, visit Mark’s website.

Contact Info for Mark Levy

Web address: levyinnovation.com

Travels From: Clinton, NJ

Follow Mark:

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Books by Mark Levy:

Additional Resources Mentioned 

Bill Treasurer’s Courageous Leadership

Lisa McCloud’s Selling with Noble Purpose

gerald chertavian

Episode 125: Never Let Them See You Sweat – Featured Interview with Gerald Chertavian

Author and Founder/CEO Year Up

Gerarld Chertavian talks to Bill Ringle on My Quest for the Best about talent, opportunity, and turning your passion into your career.

Listen to this interview to learn:

  • What he is doing to redefine who is talented.
  • Why you should never “let them see you sweat.”
  • How sensitivity and respect lead to opportunity.
  • What skills companies are in demand of and how we can give those skills to America’s young adults.
  • That turning your avocation into your vocation is possible.

Expert Bio

Gerald Chertavian is dedicated to closing the opportunity divide that exists in our nation. To that end, he founded Year Up in 2000 and subsequently wrote the book A Year Up: How a Pioneering Program Teaches Young Adults Real Skills for Real Jobs-With Real Success.

Year Up is one of the fastest growing non-profits in the nation. It has been recognized by Fast Company and The Monitor Group as one of the top 25 organizations using business excellence to engineer social change. Gerald himself is the recipient of the 2003 Social Entrepreneurship Award by the Manhattan Institute and the 2005 Freedom House Archie R. Williams, Jr. Technology Award. In 2006, Gerald was elected as a Fellow with the Ashoka Global Fellowship of social entrepreneurs, and in 2008, he was appointed by Massachusetts’ Governor Deval Patrick to serve on the MA State Board of Elementary and Secondary Education.

Gerald began his career on Wall Street as an officer of the Chemical Banking Corporation. Following graduate school he co-founded Conduit Communications and fostered its growth to more than $20M in annual revenues and more than 130 employees in London, Amsterdam, New York and Boston. From 1993 to 1998, Conduit ranked as one of the UK’s fastest growing companies. Following the sale of Conduit to i-Cube in 1999, Gerald turned his full attention to opportunities for others.

For more information, visit Gerald’s blog.

Contact Info for Gerald Chertavian

Web address: TheOpportunityMovement.com

Travels From: Boston, MA

Follow Gerald:

twitter LinkedIn Facebook

Books by Gerald Chertavian

altalt

 

Victor-Hwang

Episode 124: Designing Innovative Ecosystems – Featured Interview with Victor Hwang

CEO/Co-Founder of T2 Venture Capital

Victor Hwang talks to Bill Ringle about Silicon Valley, breakthrough technologies, and the nature of the innovative ecosystem.

Listen to this interview to learn:

  • Why some places thrive and others struggle with comparable levels of the talent pool and opportunity.
  • What is a trust network and why it matters.
  • The surprising key to an innovative ecosystem
  • A simple belief to cultivate that makes an ecosystem sustainable

Expert Bio

Victor Hwang is CEO, co-founder and Managing Director of T2 Venture Capital, a Silicon Valley venture firm that builds startup companies and the ecosystems that grow them. T2VC mentors and invests in innovative companies with breakthrough technologies. But unlike any other firm of its kind, T2VC also leverages the practical knowhow of company-building to design innovation ecosystems around the world. This expertise includes capital formation, innovation policy, and entrepreneurial development for partners such as the World Bank, USAID, and numerous governments and corporations.

Victor is primary co-author of the book The Rainforest: The Secret to Building the Next Silicon Valley (Regenwald, 2012), which explains how society can foster innovative economies.  The book has been praised as “an insightful, forward-thinking assessment of what makes Silicon Valley tick” (Kirkus Reviews) and “a detailed analysis of the power of environment on startup success” (Forbes).  Victor is author of the follow-up book, The Rainforest Blueprint: How to Design Your Own Silicon Valley (Regenwald, 2013), a short, full-color, lively do-it-yourself guide to catalyze innovation in any company, organization, or region. Victor is also a contributing columnist to Forbes magazine, where he authors the blog Riffs from the Rainforest. He has also written for The Wall Street Journal, TechCrunch, and Entrepreneur.

Victor graduated from Harvard University with an A.B. with Honors, studying Government plus additional studies in Computer Science, Computer Architecture, and Operating Systems Design. He graduated from the Law School of the University of Chicago with a J.D. He was appointed as a Law Clerk in the General Counsel’s office of the U.S. Agency for International Development in 1997 and served in national politics from 1995 to 1997.

For more information, visit Victor’s website.

Contact Info for Victor Hwang

Web address: Innovation Rainforest

Travels From: Silicon Valley, CA

Follow Victor:
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Books by Victor Hwang:

The Rainforest 

Michael Stanier

Episode 122: Great Work vs. Good Work – Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Michael Bungay Stanier talks with Bill Ringle about practical ways to do more great work instead of only good work.

Listen to this interview to learn:

  • The importance of structuring training that includes objectives for employee self-sufficiency
  • Understand what it means to great work vs. good work
  • Criteria for asking great questions
  • What effective coaching most resembles
  • How to overcome “hacking your own productivity systems”
  • When it makes sense NOT to coach as a manager

Expert Bio

Michael Bungay Stanier is the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work. On the way to founding Box of Crayons ten years ago, Michael lived in Australia, England, the US and now Canada. As an innovation expert he helped invent new products and services, and as a change management consultant he supported companies as they evolved.

He’s written a number of books, the best known of which are Do More Great Work and the philanthropic project End Malaria; created a series of short internet videos, such as The Eight Irresistible Principles of Fun; and designed a wide range of training programs that are being used around the world.

He was the first Canadian Coach of the Year and a Rhodes Scholar. An internationally acclaimed professional keynote speaker, Michael is a popular speaker at business and coaching conferences around the world, including International Coaching Federation conferences, the OD Network, the International Association of Facilitators, CSTD and SHRM. He’s also Thinker in Residence at Knowledge Blocks, a resource for readers of business books. He’s been the Creativity Coach for David Allen’s Getting Things Done online community.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Business Phone: 416-532-1322

Web address: BoxofCrayons.biz

Travels From: Toronto, Canada

Follow Michael:

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Books by Michael Bungay Stanier

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mike figliuolo2

Episode 120: How Good Managers Become Great Leaders – Featured Interview with Mike Figliuolo

Managing Director of thoughtLEADERS, LLC

In this interview, Mike Figliuolo discusses the components help good managers become great leaders, and why the focus of leaders should always be on the people they’re leading. 

Listen to this interview to learn:

  • The distinction between managing and leading, advocated by Admiral Grace Mary Hopper
  • Stages to building a profitable, scalable training company
  • What leaders did to deepen trust and improve communications at a Fortune 100 company
  • Why boundaries are so elusive for leaders and how to make them work better
  • The mindset needed to grow your company in a short period of time

Interview Insights

Click to Read the Show Notes

[1:12] How Figliuolo’s experiences at WestPoint launched him into a career in leadership.

[2:52] “I think the biggest realization in terms of people leadership is getting to know people as individuals and treating them that way.”

[3:23] “To lead [people] effectively you couldn’t treat them like a cog in the machine, you needed to understand who they were, what motivated them, who inspired them in order to get the best out of them.”

[4:47] “I say to them, ‘Tell me what you’re spending your time on,’ and invariably a lot of that time is spent in meetings, on email, on powerpoint, or in excel. The question I then ask is, ‘Help me understand how replying to e-mails and clearing out your inbox is more important and more impactful than sitting down with a member of your team for ten minutes or fifteen minutes trying to figure out what they’re working on or what they care about.”

[5:50] [On the biggest myths in leadership] – “We confuse management and leadership.”

[6:22] [Paraphrasing Admiral Grace Mary Hopper] – “You manage things and you lead people.”

[7:07] “If you didn’t understand your people and you burn them out in the process and your people felt like you didn’t care about them as you got all these things done and managed well, I would think that you’re not really a good leader, you’re a poor one.”

[7:24] “The best leaders I know are the ones who do both. To be a great leader you also have to be a really good manager.”

[8:08] The importance of giving people room to make mistakes, and also to stand up for them.

[9:20] [On Figliuolo’s Ideal Client] – “Most of our clients tend to be large corporations, Fortune 1000’s types of organizations, because we spend a lot of time with their executives as well as their learning development professionals.”

[10:06] [On problem-solving communication issues] – “We tend to go in and teach people a method for being clearer, being more succinct, and being more impactful.”

[11:00] [On decision-making issues] – “We all see the analysis paralysis which can grip an organization, and we help them understand how they can make decisions more quickly, how can they reduce the risk in the decisions they’re making, and how can they break that gridlock.”

[11:45] “The reason I built the course was: I was seeing a lot of folks who were spending more time managing than they were leading, and I was seeing some confusion around that. I was seeing folks miss major aspects of leadership, which were causing major problems.”

[12:55] What leaders did to deepen trust and improve communications at a Fortune 100 company.

[13:05] “When people really understood a lot better what drove the other members of the team, you could see the connections happening in the classroom.”

[14:30] [On leadership skills] – “One thing that I see as a need is being able to let go and give people space.”

[15:17] “As companies grow, we might outgrow our leaders. And the very mature organizations I’ve seen and the successful ones I’ve seen have a recognition of: we need that next level of talent and how do we get there?”

[16:05] “I think the role of that senior executive is really setting that direction first and foremost, because the pressing needs of the daily operations tend to pull us down and we focus on the minutiae in front of us.”

[16:55] “You have plenty of people on your team who can solve those day to operational issues, but you have very few people on your team who are doing that longer range look at where you’re taking the organization.”

[17:36] “One of the reasons we don’t have balance in our work or in our lives is that we don’t set those boundaries, we don’t think about them. Or even if we do think about them we don’t always articulate them to the people around us and share what those boundaries are.”

[20:09] [On the Leadership Maxim] – “It’s that individuals responsibility to spend that time reflecting and being introspective on what is important.”

[20:55] Why it’s important for employees to talk to leaders to ascertain how to be better aligned with the company’s goals, and why leaders should create space for these conversations to happen.

[21:45] “If you don’t know what motivates and inspires your people, it’s really hard to motivate and inspire them.”

[22:39] “Once you understand what that person wants, you’re better able to get that higher performance out of them, because you have an understanding of what’s important to them.”

[23:08] [Challenges of owning your own company] – “You are fully responsible for the success or failure of your organization as an entrepreneur. I like to say, ‘If I don’t sell, I don’t eat.’”

[23:50] [On benefits of owning your own company] – “When your organization is extremely successful, you know it’s because of all of your hard work, and there’s a direct correlation between the input and the output of the organization.”

[24:31] [On letting go] – “If I send one of these senior people out, I need to be comfortable that they’re going to conduct the training in a manner that’s most effective for them.”

[26:15] Figliuolo’s path from part time consultant to full time entrepreneur.

[28:09] How Figliuolo is inspired by his clients.

[29:02] “We get to ask ourselves, ‘Is what we’re building and delivering meeting the needs, meeting the latest challenges of our clients?’”

[30:23] “We’re always trying to make that what we’re delivering is going to help the organization at a broader level.”

[31:00] What Figliuolo looks at to gauge progress in his organization.

Expert Bio

Mike Figliuolo is the Managing Director of thoughtLEADERS, LLC, which he founded because he believes practitioners make the best instructors and because he has a passion for people development and organizational improvement. Mike’s book, One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, is designed to help leaders define who they are and what their personal leadership philosophy is.

Before founding thoughtLEADERS, Mike was a United States Army Officer, a management consultant at McKinsey and Company, Group Manager at Capital One Financial, and Vice President of Strategic Planning at The Scotts Miracle-Gro Company. He was named the Columbus, Ohio Small Business Leader of the Year for 2010 by the Columbus Chamber of Commerce and Business First.

For more information, visit Mike’s website.

 

Contact Info for Mike Figliuolo

Business Phone: 804-241-9757

Web address: ThoughtLeadersLLC.com

Travels From: Columbus, OH

Follow Mike:
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Books by Mike Figliuolo

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Episode 118: What Do You Really Want? – Featured Interview with Michael Bungay Stanier

Author, Speaker, and Senior Partner of Box of Crayons

Michael Bungay Stanier, author of The Coaching Habit, talks with Bill Ringle about how to strengthen your management effectiveness by giving less advice.
Key points that you’ll learn from this interview:
  • What it means when managers create an environment to stay focused, engaged, and learning as the standard
  • How to avoid being an advice-giving maniac
  • Tactics to get beyond the first answer to a deeper question (which is not the only answer and rarely the best answer)
  • Why your organization will become more productive when there is less of a rush to action
  • What makes up 50% of our waking behavior and rarely gets the attention it deserves

Show Notes

Interview Insights

Click to Read the Show Notes

[1:23] Stanier describes how his high school peers’ teenage angst inspired him to begin coaching.

[1:51] “The typical thing was we’d go out dancing, or something like that, and on the drive home I’d be sort of listening to somebody in the car…I remember feeling right there at the time going ‘you know what? I am obviously ok with this whole listening thing.”

[2:34] “When I went to university one of the things I did was I took a telephone crisis counseling course, so effectively a suicide hotline for teens, and that was my first kind of formal training in this area. So I had a sense of how you might respond when somebody’s struggling.”

[3:28] [On transitioning from coaching to training] – “But of course these days I actually don’t do very much coaching anymore myself. My real focus is training managers and leaders to be more effective coaches in their day to day working lives.”

[4:20] [On the negative connotations of coaching] – “If you’re getting coaching you’re probably broken, you know you’ve screwed up somehow. You know coaching, it’s just a code word for ‘We’re going to fire you in three months time but we’re going to do this token thing before we get to the year 2000.”

4:37 Stanier discusses Daniel Goleman’s HBR article about Emotional Intelligence: Leadership Against Results.

[5:00] “You can identify coaching as a style of leadership but [Goleman] said you know even though it really has a great job driving engagement and driving kind of cultural change and driving even bottom-line success, it’s perceived as taking too long and too much effort for it to be a much used leadership style.”

[5:24] [On the importance of engaging employees with meaningful work] “What I’ve noticed over the time is that the focus now has turned into: ‘We know that we need to keep our people focused on the stuff that matters and we need to keep people engaged so that they’re doing work that’s meaningful for them.”

[6:40] [On John Whitmore’s view of Coaching] – “Its not you unlocking a potential but helping others unlock their own potential and then [Whitmore] says it’s about helping people learn rather than teaching them.”

[6:53] Stanier discusses the key distinction between teaching someone and helping them learn.

[7:10] [On what really helps people learn] – “Helping them learn is when you help them make their own connections and that’s when new neural pathways kind of happen in the brain that’s when people with potential and capacity and self-sufficiency all increase.”

[8:11] Stanier’s tools for leaders in helping their employees get to the next level.

[8:19] [On the benefits of offering curiosity] “[The tool] to make your life more effective is to give a little less advice and to offer up a little more curiosity.”

[9:07] [The focus question] – “The focus question acknowledges that in many organizations people are very busily, very creatively, with best of intentions coming up with answers to solve the wrong problems.”

[9:26]: “The focus question is about helping slow down the rush to action and actually spend time trying to figure out what the real challenge might be. So what is that question? Well, it’s pretty simple: it’s simply to ask, ‘What’s the real challenge here for you?”

[10:43] [On persisting with the focus question] – “If we stick with that question for a little bit you’re going to find you’ve got better focus on what really needs to be done, but you’re also going to walk away with some insight as to how you’re part of the issue and what you need to do to overcome your own challenges so that you can better answer this problem that’s in front of you.”

[12:05] How asking your people the right questions can help them change their behavior.

[12:37] [On the benefits of employees taking ownership] – “It’s a very sweet thing when, actually, the person you’re working with understands what’s happening as well as you do because it makes the system even more effective and more efficient.”

[13:08] Stanier discusses his company Box of Crayons and its role in managerial training.

[13:42]: [On why most training programs don’t work] – “Most training programs don’t think hard enough about the behavior change that’s required. How do you shift from new insights into new actions? How do you help people do things differently when they walk out the door? But the other key sites where these things fall short, in my opinion, is that they’re often, I would say, non-strategic; meaning there’s a kind of ad-hoc ‘let’s just throw some training at people and hope that works.’

[14:32]: How a Canadian company upped their bench strength for better problem solving.

[15:42]: The best coaching question in the world.

[16:38] “The first answer somebody gives you is never the only answer, and it’s rarely the best answer.”

[16:59]: [On the importance of slowing down] – “The other thing we’re trying to achieve is a
little less rush to action just slow down the action a little bit so that when you move you move more effectively and more efficiently.

[17:55] [On the benefits of strategic laziness for managers] “We actually want people to be lazy so that they’re better able to coach the other person. The other person gets to do the work and gets the benefit of the learning, increasing their own capacity, increasing their own potential.”

[18:13]: “[If] manager finds him or herself working too hard the focus is probably back on them providing [their employees] with the solution rather than helping develop and cultivate the kind of thinking that will make them a more valuable asset to the company.”

[19:18] [On helping people use the tools Box of Crayons provides] – “if there’s one thing at the very heart of it all…it’s about teaching people how to build new habits because habits are the building blocks of our behavior.”

[19:38] “At least 50% of our waking behavior is purely habitual.”

[20:08] Best of the available information concerning habit building.

[20:36] The three parts of Stanier’s new habit forming formula.

[21:41] [On asking instead of telling] – “Asking a question always takes less than a minute.”

[23:17] [On the practical nature of the formula] – “It’s not mystical you don’t have to go up on a retreat you don’t have to sacrifice a small animal, you don’t have to entice a life coach or do anything like that. It’s really practical it feels like this is accessible to anybody.”

[23:31] The difficulty of forming new habits to replace old ones.

[25:24] “There’s definitely a role for [managers] to play to support and encourage and
help and hold accountable and check in with people, but I wouldn’t write their habits for them…nobody wins from that.”

[26:17] “If you’ve got the discipline and the courage and the willingness to be in service to the people who you lead and influence, then you’ll have that greater commitment to be able to. in the moment, be more coach like – which is where the power lies.”

[26:53] The characteristics of organizations who are ready to adopt behavioral change.

[27:30] “If you were a culture which is massively disengaged, where people have kind of opted out, then this behavior change won’t in itself be sufficient to shift things.”

[28:15] Stanier discusses the process of writing the book, and how hiring an editing “coach” helped him create the best version of it.

[31:05] “I’m not saying never give anybody any advice ever again, I’m just saying slow down the rush to [give] advice until you really know what the challenge is.”

[32:42] “Often advice creates resistance so the very help that you’re offering…it really creates a breakdown in trust and influence when you go for authority first rather than truly looking to understand a problem.”

[33:08] [On Edgar Schein’s Helping] “The more you try and thrust help upon people the more you create resistance.”

[33:53] The research process for the books – testing with real people.

[35:30] The miracle question.

[36:08] “I don’t imagine it being 10% better, I imagine it being 10x better.”

[36:46] [On the most powerful question: What do you want?] “Once people are clear on what they want that’s actually a strong foundation for some really interesting action.”

[37:10] [On the lazy question] – ‘It’s a bit of a paradox of a title because the question is, ‘How can I help?’ And when people hear that they go, ‘That doesn’t sound like a lazy question at all that sounds like it’s more work for me…but [the lazy question] forces them to make an explicit request rather than an implied request.”

[37:54] Why explicit requests are far better than implied requests.

[41:00] The importance of being clear of what you want in your own mind before asking for it.

Expert Bio

Michael founded Box of Crayons, a company that helps organizations all over the world do less Good Work and more Great Work. The Box of Crayons company is well known for their coaching programs that help time-crunched managers coach in 10 minutes or less.

Michael left Australia 22 years ago to be a Rhodes Scholar at Oxford University, where he fell in love with a Canadian and explains why he now lives in Toronto. He is the author of Do More Great Work, which has sold over 100,000 copies, and several other books, including his most recent, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever.

For more information, visit Michael’s website.

Contact Info for Michael Bungay Stanier

Web address: http://www.boxofcrayons.biz

Travels from: Toronto, ON

Phone: (416) 532-1322

Contact:

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Resources Mentioned by Michael Bungay Stanier:

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Additional Resources:

michael tchong

Episode 117: Ubertrending – Featured Interview with Michael Tchong

Change Agent and Founder of Social Revolution

Michael Tchong talks with Bill Ringle about Ubertrends and how they are shaping our business opportunities and personal lives.

Listen to this interview to learn:

  • Why analytics will become increasingly important to companies in planning
  • The Ubertrends of multitasking and control freak that technology has created
  • What to look for in global competition
  • How it is smart to use the technology you write about for clients to gain an advantage in your own business
  • Favorite sources to study to learn about Ubertrends in society, technology, and global business

 

Expert Bio

Michael Tchong is an innovation specialist, change agent, entrepreneur, and speaker. He is the founder of five startups, including MacWEEK and ICONOCAST, and has pioneered ventures in desktop publishing, personal information management, internet analytics, and online marketing. His latest startup is Social Revolution®, which aims to reinvent America by crowdsourcing innovative solutions.

As a speaker, Michael uses his knowledge of marketing, media, and technology to help audiences better grasp how massive waves, which he calls “Ubertrends,” are reshaping society, as well as the opportunities and innovations these Ubertrends propel. His ability to identify emerging trends was refined at such prestigious ad agencies as DDB and Chiat/Day. He is the author of Social Engagement Marketing, an easy-to-navigate guide to the world of social media.

For more information, visit Michael’s website.

Contact Info for Michael Tchong

Web address: MichaelTchong.com

Web address: ubercool.com

Travels From: San Francisco, CA

Follow Michael:

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Doug Conant2

Episode 116: Turning the Coin Over – Featured Interview with Doug Conant

CEO of ConantLeadership and former CEO of Campbell Soup Co.

Former CEO of Campbell Soup Co. Doug Conant talks to Bill Ringle about personal leadership and taking charge of the things you can actually control.

Listen to this interview to learn:

  • How getting fired can lead to new and better opportunities
  • What it means to “turn the coin over” when presented with a problem
  • The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders
  • How you can use the criteria to win in the marketplace in your own business
  • What resulted from combining the social agenda with the value agenda at Cambell’s Soup for employees and other stakeholders

Interview Insights

Click to Read the Show Notes

[1:12] Where Conant started his career, moving from Kellogg in Chicago to General Mills in Minnesota.

[2:05] [On how to get things done] – “I learned very early on that most of the people I worked with had full lives. If they were going to be helpful to me, I generally needed to be helpful to them.”

[2:53] How getting fired from General Mills played a pivotal role in Conant’s career, and how meeting executive outplacement counselor Neil McKenna helped get Conant made the difference in getting him back on his feet.

[4:45] “It reaffirmed for me the importance of just trying to be helpful, to be helpful in a thoughtful caring way, with intentionality to move the enterprise forward.”

[5:27] [Lessons learned: The Importance of Empathy] – “My first thought was one of betrayal and devastation, I had given everything to this company for nine years, and I felt it was incredibly insensitive the way it was handled. And that was a good thing too because I’ve had to make tough calls too, but I’ve made them in a caring way.”

[6:45] Turning the coin over after devastating news.

8:09 [Paraphrasing Louis L’Amour on Perseverance] –  “He never knew when he was licked, so he never was.”

[9:37] “Great things are having powerful incremental impacts in the moment with people.”

[10:21] “Life is just a sequence of interactions. And if I’m really alert and thinking abundantly I find that I can be helpful in those small interactions, and cumulatively over time, I develop enormous credibility, which Stephen Covey might call a very positive emotional bank account with people. And as we build the emotional bank account up, it’s amazing what we find we are able to do collectively and individually.”

[11:01] “It’s about making it personal. People are either at work or thinking about work, more than anything else they do, including spending time with their families. I think we sort of have to honor that as sacred ground, their work, and I think we have to take it personally.”

[11:19] “I have found that if I make it personal and it I lean into creating a personally fulfilling work experience for people, they lean into the agenda of the company in a more personal and committed way.”

[11:41] “Make it personal, be alert to the moment – be helpful in the moment, are two of the foundational ideas that I have…The third one would be that leadership, ultimately, it starts with personal leadership and getting comfortable with the things you can control.”

[12:20] “If you really want to be good at leadership, my observation is that you have to treat it as a mastery model. You have to apprentice at it, you have to work at it, you have study it, you have to be thoughtful about it, you have to think through your philosophy of how you want to walk in the world and how you want to lead.”

[13:06] “I take issue, for the most part, with this concept of born leaders. Some leaders have a capacity to lead at a certain level that may be above average, but to be great I guarantee you they all work at at.”

[13:17] Jack Welch’s leadership work ethic.

[14:14] Some of the problems Campbell’s faced internally and externally before Conant took leadership in the company.

[16:33] “We were overpraising and under delivering and making bad decisions to patch up the performance.”

[18:29] Conant lists the four criteria you need to win in the marketplace.

[21:01] [On challenges in taking over leadership at Campbell’s] – “It literally took a few years to get the kind of traction we needed and get the company on solid footing.”

[23:04] “I was going to bed thinking about all of the things we needed to do 365 days a year for the first three years.”

[23:45] “Employees are not mind readers. You need to tell them what’s expected and how to expected to deliver that performance.”

[24:25] “The more clear we could be, the more accessible the whole came to every employee.”

[24:34] How Conant used the “Balanced Scorecard” create clarity and direction for employees.

[25:50] “The single most important thing in any of these organizations is employee engagement.”

[26:32] “I have found over time that if I just focus on the people, the people take care of the business. But if you have to put one over the other, you put the people first.”

[27:02] The Campbell Success Model – metrics for management.

[29:14] The Boston College reputation institute.

[30:17] [Campbell’s success model] – “Winning in the workplace, winning in the marketplace, winning in the community, and winning with integrity.”

[30:59] “It helps to have metrics, it helps to create focus for the organization that says, at a high level, this is what we stand for as a company.”

[32:04] “The more engaged people can become in the work of the enterprise, the better you’ll do.”

[32:15] Four things which drive employee engagement.

[33:15] “Driving an aggressive social agenda, while we were driving an aggressive economic value creation agenda was very synergistic. Because we were saying, ‘Here’s how you can leave a legacy of contribution through your work that transcends your ordinary work experience while you’re making a living, while you’re feeling valued, and while you’re learning.”

[33:44] “The more we leaned into building a better world, the more engaged our employees got, and the better we performed in the marketplace.”

[35:14] “I think the challenge in the next decade is going to be for corporations to build this intuitively obvious practice more into the fabric of how they run their companies.”

[36:01] Examples of companies building a better world by building better companies.

[37:11] “All organizations aspire to be relevant in the world, to certainly create economic value, but they also are committed to enduring success. All leaders want to be associated with enduring success. And they see the value in being good citizens.”

[38:12] “It’s important that once you declare yourself, you deliver on it.”

[39:24] What Conant reads for inspiration.

Expert Bio

Doug Conant is the founder and CEO of ConantLeadership, which is dedicated to helping improve the quality of leadership in the 21st century. He is passionate about employee engagement and firmly believes in the importance of coming up with your own leadership model.

Doug was appointed President and CEO of Campbell Soup Company in 2001. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement; the company has won many recognitions since, including the prestigious 2010 Catalyst Award. When Doug retired in 2011, he received the American Society of Training and Development (ASTD) 2011 Champion of Workplace Learning and Performance Award.

Doug joined Campbell with 25 years of experience from three of the world’s leading food companies: General Mills, Kraft and Nabisco. He began his career in 1976 in marketing at General Mills. After 10 years, he moved to Kraft where he held top management positions in marketing and strategy. Immediately prior to coming to Campbell, he was President of the $3.5 billion Nabisco Foods Company where he led his team to improved marketplace performance and five consecutive years of double-digit earnings growth.

During his tenure at Campbell, Doug established the Campbell CEO Institute to train the company’s future leaders and ensure that the company’s highest-potential employees were well-equipped to handle the challenges and surprises that inevitably create a leader’s impact and legacy.

He is now a sought-after speaker on leading with integrity and other business topics, and is the co-author of the New York Times bestselling book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments.

For more information, visit Doug’s website.

 

Contact Info for Doug Conant

Web address: ConantLeadership.com

Travels From: Philadelphia, PA

Follow Doug: Twitter

Books by Doug Conant

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mette norgaard

Episode 115: Share Your Code to Become a Better Leader – Featured Interview with Mette Norgaard

Strategic Leadership and Learning Expert and Author

Mette Norgaard talks to Bill Ringle on My Quest for the Best about how you communicate with your team will make or break you as a leader.

Listen to this interview to learn:

  • What leaders who care about the human side of business can be observed doing regularly
  • How the Finnish Broadcasting situation was turned around one lunch conversation at a time
  • What distinguishes a conversation from a Touchpoint opportunity
  • Why sharing your “code” with your team can make you a better leader
  • How to combine your words and energy in an interaction to produce extraordinary impact
  • What you can do to sidestep the myth of “no time to slow down”

Expert Bio

Mette Norgaard, Ph. D., MBA, is an expert on strategic leadership and learning. She works with executives to design and deliver learning solutions that advance the company’s strategy. She has also designed and participated in executive dialogues and workshops with thought leaders such as Stephen Covey, Jim Collins, John Katzenbach, Rob Goffee, Margaret Wheatley, and Ram Charan.

Over the years, Mette has taught thousands of leaders from a wide range of organizations, including Procter & Gamble, Johnson & Johnson, GE Capital, Estée Lauder, the US Armed Forces, and Harley-Davidson. In addition, she has worked closely with the executive teams at companies like Metro International, Pandora Jewelry, and Finnish Broadcasting. Finally, she has been a long-term partner on the development of high-potential leaders at companies like Campbell and Microsoft.

Her latest book, co-authored with Doug Conant, CEO of Campbell, is TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. She is also the author of the international bestseller The Ugly Duckling Goes to Work: Wisdom for the Workplace from the Classic Tales of Hans Christian Andersen, which has been published in many languages, including Spanish, Portuguese, Japanese, and Chinese.

Prior to starting her own practice, Mette worked with FranklinCovey Co for ten years. She was the director of Principle-Centered Leadership Week, an executive retreat at Sundance, UT. In addition, she was part of a small team of consultants who led large-scale change processes for Fortune 500 firms and the US Government. Before joining FranklinCovey Co, Mette served as a leader in both healthcare and manufacturing, and she knows first-hand the incessant pressures to do more with less and do it faster.

For more information, visit Mette’s website.

Contact Info for Mette Norgaard

Web address: MetteNorgaard.com

Travels From: New York, NY

Follow Mette:

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Books by Mette Norgaard

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Elaine Pofeldt

Episode 114: Building Great Relationships – Featured Interview with Elaine Pofeldt

Independent journalist specializing in careers and entrepreneurship

New York, NY

Listen to this interview to learn:

  • Keys to building great relationships with clients
  • How the criteria you use for evaluating opportunities change as you change your business vision
  • The central role of courage for succeeding as an entrepreneur
  • How trusting your observations and taking action lead to success
  • Important networking advice for corporate managers and leaders

Expert Bio

Elaine Pofeldt is an independent journalist who specializes in writing about careers and entrepreneurship. When she was a senior editor at Fortune Small Business magazine, she was twice nominated for the National Magazine Award for her feature stories.

She went freelance in October 2007 and has since written for publications including Fortune Money Forbes and a variety of other print and online publications. At Crain’s New York Business, she is a contributing editor, focused on the weekly’s small business coverage. She writes a how-to column and one on startups, called Startup Scene. At Fortune, she writes a column called David vs. Goliath, looking at small companies that are taking on giant competitors.

Having built traffic Fortune Small Business Online from a fledgling site to one with 2 million to 5 million page views a month, she frequently draws on her experience to help clients improve their online presence. She also founded Fortune Small Business’s national Business Plan Competition and ran it for 5 years.

For more information, visit Elaine’s website.

Contact Info for Elaine Pofeldt

Dave-logan

Episode 111: The Oracle Question – Featured Interview with Dave Logan

Co-Founder and Senior Partner of Culture Sync, Author New York, NY

In this interview, Dave Logan talks to Bill Ringle on My Quest for the Best about the role of management in business.

Listen to this interview to learn:

  • What’s easy vs. important.
  • What to do if something unexpected comes along. 

Interview Insights

Click to Read the Show Notes

[0:59] Dave discusses how he became interested in business, and talks about the role that management plays in business.

[1:34] Dave’s father enjoyed his job until management changed, which is what Dave considers the catalyst of interest in working on fixing the “conspiracy toward mediocrity.”

[4:10] “Running a company… requires a lot of raw intelligence.”

[7:22] “When people are struggling, they do what’s easy rather than do what’s right.”

[7:55] Dave talks about an addiction to the status quo, and that often businesses don’t want to rock the boat when they really should be changing with the times.

[9:03] Even when it’s uncomfortable, often the best thing for businesses leaders is to get out of the way of others who can do their job better.

[10:14] Business leaders must follow their gut and intuition when answering important questions.

[10:40] Dave brings up the Oracle Question: “What is likely to happen in the business if nothing unexpected comes along?”

[11:05] People act as if their answer to the Oracle Question is the right answer, but depending on their answer, this can negatively impact the business.

[11:41] Dave lists the ways in which this sense of superiority can cause a lack of forward movement and growth.

[12:21] “Even if they are preaching vision and change and growth… when you actually examine what they do, there’s a default future, the answer to the Oracle Question, that is something other than they are preaching, and they and other people are actively bringing that about. And I think that’s the most important question that business leaders can ever ask.”

[12:51] Dave gives an example of a business with which he has worked that was not aware of this questioning process, which led to an undesirable default future.

[18:34] “When you actually figure it out and implement it, there’s this wave of enthusiasm and relief and passion and innovation, and every thing that people want ends up happening naturally. You don’t need to bribe people into innovating; they just do it.”

[19:34] Dave tells us that there are four things that a business needs to get right, and that there is at least one of the four that need attention: Strategy, Structure, Systems and Processes, and Culture.

[20:23] There is an instrument on Dave’s website that can help a business leader find which of the four needs to be reviewed.

[21:26] Most of what analysts have written about Culture is dead wrong, and Dave’s book Tribal Leadership discusses how to get it right.

[22:14] DaveLogan.com contains a free download for the audiobook of Tribal Leadership, a free instrument called Fix Your Company, and other instruments that can rate a business’ culture.

[22:50] The objective of these free instruments on his website is to help a business leader see what is really going on in one’s company.

[23:12] Dave was surprised to learn that very few employees would devote themselves to the company’s values, regardless of the bottom line.

[25:20] One of the most widespread problems in management is that many of the management techniques are out of date.

Expert Bio

Dave Logan studies how people communicate within a company — and how to harness our natural gifts to make change within organizations. He looks at emerging patterns of corporate leadership, organizational transformation, generational differences in the workplace, and team building for high-potential managers and executives.

He’s the co-founder and senior partner at CultureSync, a management consulting firm, and works with Fortune 500 companies, governments, and nonprofits. Much of CultureSync’s work is derived from a ten-year study of over 24,000 people published at Tribal Leadership (2008), which shows how organizational culture evolves over time and how leaders can nudge it forward.

For more information, view Dave on CultureSync.net

Contact Info for Dave Logan

Web address: CultureSync.net

Follow Dave: Twitter linkedin facebook

 Books by Dave Logan

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fred catona

Episode 110: Digital Convergence Marketing – Interview with Fred Catona

Chief Marketing Strategist for Bulldozer Digital

Listen to this interview to learn:

  • The most memorable lesson he learned from Priceline founder, Jay Walker
  • Why having a message foundation is the critical step to get right for a marketer
  • How to leverage the speed and feedback advantages of direct response radio advertising
  • What role the trust agent plays in marketing for businesses that range from medical practices to travel, especially if you have a skeptial audience
  • What specific criteria you can use to decide if radio advertising can help you grow your business

Expert Bio

Fred Catona is the Founder and Chief Marketing Strategist for Bulldozer Digital, a full-service advertising and marketing company that specializes in Digital Convergence Marketing. Fred has been featured in the Wall Street Journal, USA Today, Philadelphia Inquirer, Entrepreneur Magazine and over 100 TV, radio, magazine and online media outlets.

After graduating from East Stroudsburg University, Fred taught school for twelve years during which time he became an award-winning teacher and successful coach. During the later part of his teaching career, he started The Taste of Philadelphia which became one of the first companies to ship perishable food products overnight nationally.

In 1993, Fred founded Radio Direct Response, the first advertising company to focus solely on radio as its advertising medium. Fred developed and pioneered Direct Response Radio, an extremely effective method to generate sales and sales leads. DRR is easily manageable, measurable and cost effective.

Jay Walker, the Founder of Priceline.com, turned to Fred and Radio Direct Response in 1995 to launch Priceline.com whose valuation grew to $20 billion in just 18 months. RDR has had numerous successful advertising campaigns with other notable companies such as Free Credit Report.com and Disneyonline.

Fred is currently plowing new fields by drawing upon his vast expertise in Direct Response Radio, and its immense lead generating capabilities, by developing a natural progression into the digital world with Radio-Digital Convergence Marketing.

In addition to his executive responsibilities with his companies, Fred does consulting and is a frequent guest speaker. He has also long time active member of Big Brothers of America.

Visit Fred’s Wikipedia page for more information.

Contact Info for Fred Catona:

No further contact info is available for Fred.

Travels From: Philadelphia, PA