Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: A the behind-the-scenes look at the work that The Richardson Group (TRG), Chick-fil-A’s marketing agency, did to produce an outstanding tagline.
Track 2: Here is how to make your interactions with clients more positively memorable by responding better to the expression of appreciation.
Track 1
383: Resolving conflict is a critical skill for workplace relationships with guest expert Dr. Paul White
Maybe we’re making a joke at someone else’s expense and thinking incorrectly that they’ll laugh along. Maybe you’ve been puzzled by a key team member who resists taking an assignment — others know that he is leaving for another company and hasn’t told you yet. Maybe you’ve left someone out of an announcement unintentionally because you were in a rush and didn’t review before pressing send.
That’s where the apology languages come in!
- Expressing regret (“I’m sorry.”)
- Accepting responsibility (I was wrong.)
- Accepting restitution (What can I do to make it right?)
- Planned change (I’ll take specific steps to prevent a recurrence.)
- Requesting forgiveness (Will you please forgive me?)
Track 2
Here are three common business missteps that lead to deflating your API: intent, motive, and value.
Listen to these instances to help you find examples from your own experiences.
- Misperceiving Intent – where you choose to think someone is not well-intentioned.
Many years ago, a friend of mine asked a few of us to share which gemstone we thought was prettiest to help him in designing a ring for his SO. Afterward, a colleague confided in me with some bitterness in her voice: “I didn’t like that he asked my opinion about his stinking gems – he did that to rub my nose in the fact that no one ever did that for me.”
- Misperceiving Motive – where you choose to assign a negative rather than positive motive to a colleague’s actions or decisions. Bruce is gregariously vocal and outgoing, and at a poolside party, called everyone together to sing happy birthday when he found out that it was a colleague’s birthday. She cried afterward because she thought he was being mean when he was just being himself and amplifying what he thought was a happy occasion.
- Misinterpreting Value – where you devalue someone’s contributions, usually in comparison to your own, instead of accepting independently. As a board member, I remember resenting one colleague who always asked for issues that were covered in the advanced materials to be explained during the sessions.