Unused Blog • My Quest for the Best

Ep 239: Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack

Sai Huda and Bill Ringle discuss cybersecurity risks that businesses of all sizes and in all industries must mitigate.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Cyber security systems and principles are designed to safeguard websites and web applications from attackers seeking to disrupt, delay, alter or redirect the flow of data.
  • With cyber hackers coming up with new and determined methods of threat that are increasingly difficult to detect, making attacks more dangerous than ever before.
  • The key to success is to know all about your crown jewels, what are they, where they are, what are the signals of the hacker trying to steal them, and what are the top three risks to mitigate in order to properly protect the crown jewels.

Tweet-Ready Insights from this Episode

Whether you’re a start-up business or have scaled to a multi-million-dollar company, you need to be aware of the risk of a cyber-attack.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers help businesses adopt a standardized approach to discovering their IT assets.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Tighten up and restrict access in light of increasing security risks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Cybersecurity solutions can help protect your systems, and help minimize the possibility of your networks and customer data from getting hacked.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ransomware is malicious software designed to block access to a computer or network until a ransom is paid.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Any successful attack can mean halting business as usual and losing customer trust.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Malware is an intrusion software designed to disable your computing devices, destroy data or hijack your networks.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet The loss of all the information on your business computing devices to malware, ransomware, user theft or error.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Think of all the ways you, your employees and your customers access your networks and data.>> #MQ4B Ep239 with Sai Huda, author of Next Level Cybersecurity Click To Tweet Ethical hackers and cyber experts assess your security needs and install a solution that covers your network.>> #MQ4B Ep239 with Sai Huda, author of author of Next Level Cybersecurity Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Sai Huda is a globally recognized risk and cybersecurity expert, technology visionary, and business leader with over 20 years of hands-on experience. He served seven years as the GM, Risk, Information Security, and Compliance Solutions at Fidelity National Information Services, Inc. (FIS), a FORTUNE 500 company serving over 20,000 clients globally.

Under his leadership, FIS attained #1 ranking in Chartis RiskTech100®. Previously, he was founder and CEO of Compliance Coach, Inc., an innovative risk management software and consulting company serving over 1,500 clients in financial services, healthcare, and government sectors, helping manage Information Security, Operational and Compliance risks. FIS acquired Compliance Coach. He provides expert consulting to the board of directors and senior management on risk and cybersecurity best practices. He serves as Advisory Board Member at Cyber Center of Excellence (CCOE). He is also a frequent keynote speaker at industry conferences.

Contact Info for Sai Huda

Web address: saihuda.com

Travels from: San Diego, CA 

 Social  Media Links:

Books Authored by the Sai Huda

Resources Mentioned During the Interview

Ep 238: Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres and Jackie Stavros  and Bill Ringle discuss Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • When you focus on the problem or ask people what they did wrong, it shifts more energy into protective-defensive mechanisms and people loose (temporarily) their ability to be creativity and productive.
  • It is important to learn positive framing and asking generative questions in dealing with a difficult situation.
  • Appreciative inquiry had been equated with the 5D methodology: Define, Discover, Dream, Design and Destiny/Deploy. It has so many more applications. 

Tweet-Ready Insights from this Episode

Lead people to ask questions on what is the thing you want now and what insight that you want rather than correct the mistakes that you made.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), co-author of Conversations Worth… Click To TweetWhen we are stressed and fearful we lose our ability to think creatively and connect with other people and to access our higher order thinking because all the energy is going to protect us.>> #MQ4B Ep238 with Cheri Torres… Click To TweetOutcomes-focused positive framing and generative questions gives people tools to intentionally make conversations worth having everytime.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using… Click To TweetA generative question is something that changes the way we think and creates images that compel us to move towards that future that we want.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having:… Click To TweetLet go of getting it right or wrong and instead adopting this: how do I inspire the best from people that I'm working with?>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To TweetAid people to flip the problem to its positive opposite and talk about what you want and the outcomes you are hoping for.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To TweetThese outcome-focused and inquiry-based interactions create conditions that enable people to connect, collaborate, and bring their best creative selves to the task at hand.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author… Click To TweetChoose to focus on what you want and to adopt an attitude of curiosity.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement Click To TweetYou have to start with evaluating what kinds of conversations you’re currently having and determining where you hope to go.>> #MQ4B Ep238 with Cheri Torres (@cheri_torres), author of Conversations Worth Having: Using Appreciative… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Cheri Torres, Ph.D. is CEO at Collaborative by Design (cheritorres.com).

Her mission is to give people simple communication practices that empower them to design organizations and communities that flourish. She partners with people to catalyze positive change in workplaces and communities. The practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry.. 

She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement.

She’s been featured in leading media sources including Fast Company, Forbes, HR Magazine, SmartBrief, Training Industry, and Training Magazine. She’s accumulated a Ph.D. in Collaborative Learning, an MBA, Masters in Transpersonal Psychology, and Level II certification in Spiral Dynamics Integral.

Contact Info for Cheri Torres 

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

Ep 237: Jackie Stavros, co-author of Conversations Worth Having, discusses the application of Appreciative Inquiry

Jackie Stavros, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement

Cheri Torres and Jackie Stavros  and Bill Ringle discuss using Appreciative Inquiry for leading  small business teams and for discovering valuable strengths and solutions. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Appreciative Inquiry is a collaborative approach to organizational change which focuses on strengths rather than on weaknesses.
  • Conversations worth having generate shared understanding, new information, and possibilities for action to move forward.
  • Appreciative inquiry-based questions are generative in that they demonstrate a genuine curiosity in a person, team, or situation.

Tweet-Ready Insights from this Episode

Generative questions are questions that you're naturally curious about that are innovative in style.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel… Click To Tweet In the Dream Stage we help employees to voice their visions of what a positive organizational future might look like.>> #MQ4B Ep237 with co-Jackie Stavros (@JackieStavros), author of Conversations Worth Having: Using Appreciative… Click To Tweet With appreciative inquiry, people start generating ideas for a new strategic approach.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and… Click To Tweet Appreciative inquiry can begin when you start talking to your employees and ask them about highpoint experiences working as a team in the organization. >> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of… Click To Tweet Positive organizational futures can be reached through collective involvement and anticipatory learning. >> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Employees can link their collective strengths to what ‘might be’ through appreciative inquiry.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet The 4D framework allows people to gain insight into actions through its structure.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet Action plans should enable implementation and there may be a specific plan for each goal.>> #MQ4B Ep237 with Jackie Stavros (@JackieStavros), co-author of Conversations Worth Having Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Jacqueline (Jackie) Stavros’ passion is working with others to create meaningful results for positive change. ​

She is a professor in the College of Business and Information Technology at Lawrence Technological University and Advisor for David L. Cooperrider Center for Appreciative Inquiry. She co-authored many articles and books with two recent: books, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement and The Thin Book of SOAR: Creating Strategy that Inspires Innovation and Engagement (soar-strategy.com).

She has worked across  for-profit, nonprofit, government, and a wide spectrum of industries. She has worked in 25 countries using Appreciative Inquiry (AI) to affect the lives of thousands or people and hundreds of organizations improve capacity to thrive and increase performance.

Her work has been featured in Forbes, SmartBrief, Detroit’s Live in the D, dbusiness Magazine, and leadership and training blogs and podcasts. She is a keynote speaker on positive approaches to leadership, strategy, and change. She earned a Doctorate of Management in Capacity Building Using an Appreciative Approach: A Relational Process of Building Your Organization’s Future.

Contact Info for Jackie Stavros

Web address: https://conversationsworthhaving.today/

Travels from: Asheville, NC

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

235: John Kotter, Accelerate!

John Kotter, author of Accelerate: Building Strategic Agility for a Faster-Moving World

John Kotter and Bill Ringle discuss his book Accelerate!

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Any company that isn’t rethinking its direction at least every few years and then quickly making significant operational changes is putting itself at risk.
  • What they do not do well is identify the most important hazards and opportunities early enough, formulate creative strategic initiatives nimbly enough, and implement them fast enough.
  • Communication across silos does not happen with sufficient speed or effectiveness.

Tweet-Ready Insights from this Episode

The tension between needing to stay ahead of increasingly fierce competition and needing to deliver this year’s results can be overwhelming.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To TweetCompanies must constantly seek competitive advantage without disrupting daily operations.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetThe greatest leaders have a suprising thirst and capacity for and tendecny to making themselves vulnerable when it serves them some purpose.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic… Click To TweetOne of the characteristics of a leader is that they have a sense of opportunities and the critical ones, the bigger ones that exists around them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building… Click To TweetGood leaders are dedicated to finding ways to help others work with them.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetCreate a sense of urgency around a big opportunity, institute change and sustain acceleration.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetA well-formulated vision is focused on taking advantage of a big make-or-break opportunity.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetTo ensure success, the best short-term wins should be obvious, unambiguous, and clearly related to the vision.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving… Click To TweetOrganizations must continue to carry through on strategic initiatives and create new ones.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of Accelerate: Building Strategic Agility for a Faster-Moving World Click To TweetMotivation is an issue when people are forced to work in boxes within a hierarchy where workers become bored, new ideas aren’t welcome, and managers aren’t effective.>> #MQ4B Ep235 with John Kotter (@JohnPKotter), author of… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Regarded by many as the authority on leadership and change, John P. Kotter is a best-selling author, award winning business and management thought leader, business entrepreneur and Harvard Professor. His ideas, books, and company, Kotter, help mobilize people around the world to better lead organizations in an era of increasingly rapid change.

Professor Kotter’s MIT and Harvard education laid the foundation for his lifelong passion for educating, motivating and helping people. His award-winning articles in The Harvard Business Review have sold more reprints than any other author’s, and his 2012 article, “Accelerate!” won the McKinsey award for the world’s most practical and groundbreaking thinking in the business/management arena.

His books have reached millions, and have been printed in over 150 foreign language editions. His 1996 book, Leading Change, was selected by Time magazine in 2011 as one of the 25 most influential business management books ever written. To supplement his books and expand on his ideas, Kotter has released several videos on his teachings, many of which are accessible to anyone interested in his work via YouTube. Kotter’s research and pursuits in education, business and writing have earned the respect of his peers, helped transform organizations around the world, touched countless lives, and still inspires others to adopt his methods and spread the word. He continues to work tirelessly to achieve his vision of “millions leading, billions benefiting.” Professor Kotter is a proud father of two and resides in Boston, MA with his wife.

Contact Info for John Kotter

Web address: https://www.kotterinc.com/

Travels from: Cambridge, MA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

234: Sylvia Melena, Supportive Accountability

Sylvia Melena, author of Supportive Accountability

Sylvia Melena and Bill Ringle discuss how  small business leaders can use accountability to drive performance and results.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • The purpose of accountability is really to support your team and to set them up for success.
  • Accountability is really a way of driving performance and results.
  • Progression is about helping them meet performance expectations if they aren’t already.

Tweet-Ready Insights from this Episode

When you put in your effort and energy and someone recognizes you, it validates and it says that your hard work was appreciated.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
At the core of the model is supportive accountability, a blend of supportive supervision and strong accountability that sparks employee performance.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet
With supportive accountability leadership, you can achieve one of three outcomes: success, employee discovers that the position is not a good fit and removal.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet
When leaders don't hold people accountable, it really creates a very uncomfortable work environment.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
The bottomline of the model is about balancing supportive leadership and accountability.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
When employees feel that the pressure is on, they become overwhelmed and it's not good for customers and it's not good for employees.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet
The strong supervisor-employee relationship does involve collaborative communication which means two-way – you're listening more than you are speaking.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.

Sylvia is the author of Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award.  

With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement.  

Contact Info for Sylvia Melena

Web address: https://leadershipstrength.com/

Travels from: La Mesa, CA

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

233: Jim Harter, author of It’s the Manager, discusses valuable research-based insights for small business leaders.

Jim Harter, author of It's the Manager

Jim Harter and Bill Ringle discuss the valuable, time-saving research available to small business leaders who are open to learning and improving. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • It's so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.
  • Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things -- not how to maximize human potential.
  • Change your management and leadership culture from being bosses to being coaches.

Tweet-Ready Insights from this Episode

Nothing works in the absence of great managers. Your leadership doesn't work in the absence of great managers.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday's employees want is career development. They want the same thing their team leader wants from them -- they want to improve.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWhen you have great managers who can maximize the potential of every team member.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetToday’s worker is demanding a culture shift from boss to coach.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThe manager’s own engagement affects the engagement of the team.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetManagers have to be very purposeful about connecting people.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetWe need to expect everybody to be thinking about how they develop people around them by using their own strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetThere is a the dissonance between the science and practice of management.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To TweetTransform your managers into coaches who inspire, communicate frequently and develop employee strengths.>> #MQ4B Ep233 with Jim Harter (@Gallup), author of It's the Manager Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-being Practice. Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries. He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It's the Manager, released in 2019. Jim's work has appeared in the Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time magazine.
Jim is also the coauthor of the New York Times bestseller 12: The Elements of Great Managing and the New York Times and Wall Street Journal bestseller "Wellbeing: The Five Essential Elements." His research is also featured in the bestselling management classic First, Break All the Rules.
Jim has authored or coauthored more than 1,000 research studies on employee engagement and talent and on topics in applied psychology and well-being. His specialties include psychological measurement and estimating the economic impact of management initiatives.

Contact Info for Jim Harter

Web address: https://www.gallup.com/

Travels from: Omaha, NE

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

232: Jon Gordon, author of The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon, The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World

Jon Gordon and Bill Ringle discuss how and why positive leaders transform teams and organizations, and change the world.

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Positivity within the team starts at a cultural level where you say this is the kind of culture that we're going to build, this our value, this is the importance of positivity to be a great team.
  • As a small business owner you're going to face rejection, adversity, challenges and set backs, and you have to have a vision of what you have to build knowing that adversity is gonna be part of the process.
  • Leadership is a transferred belief and passion and energy.

Tweet-Ready Insights from this Episode

You have to seek your mentors, you have to pursue them. You also have to make sure you're also giving them something. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership: How and Why Positive… Click To Tweet
All you need is one person early on to say 'Yes,' one opportunity. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
We don't give up because it's hard, we give up because we get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
Optimists work harder, got paid more, and will more likely to succeed in business and sports. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
If we believe it, we will then continually work to achieve it. We won't give up, we won't get discouraged. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
It's important to stay encouraged; to believe that he best is yet to come. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
We ourselves have to be filled with positivity so we can feed others. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
Positive leaders love accountability. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
One of the biggest mistakes of a leader is that they do not address the negativity that exists on a team. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet
A team and organization that’s not connected at the top crumbles at the bottom. >> #MQ4B Ep232 with Jon Gordon (@JonGordon11), author of The Power of Positive Leadership Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Jon Gordon's best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits.

He is the author of 18 books including multiple best-sellers including, The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership and The Power of a Positive Team. His latest book is The Coffee Bean: A Simple Lesson to Create Positive Change.

Jon and his tips have been featured on The Today Show, CNN, CNBC, The Golf Channel, Fox and Friends and in numerous magazines and newspapers. His clients include The Los Angeles Dodgers, The Atlanta Falcons, Campbell Soup, Dell, Publix, Southwest Airlines, LA Clippers, Miami Heat, Pittsburgh Pirates, BB&T Bank, Clemson Football, Northwestern Mutual, West Point Academy and more.

Jon is a graduate of Cornell University and holds a Masters in Teaching from Emory University. He and his training/consulting company are passionate about developing positive leaders, organizations and teams. 

Contact Info for Jon Gordon

Web address: http://jongordon.com/

Travels from: Ponte Vedra Beach, FL

 Social  Media Links:

Selected Books Authored by Jon Gordon

Resources Mentioned During the Interview

231: Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White, author of the 5 Languages of Appreciation in the Workplace

Paul White  and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Job satisfaction is a key factor of employee retention and organizational success.
  • Effective appreciation and recognition must be tailored and delivered personally, and must be relevant and valuable to the individual. 
  • Leaders must remember that our team members, our employees, are PEOPLE – they’re not just work/production units. If we just focus on tasks and productivity, we’re most likely not going to have a healthy workplace and a healthy team.

Tweet-Ready Insights from this Episode

Understanding an individual's primary and secondary languages of appreciation can assist managers and supervisors in communicating effectively to their team members.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet
Higher employee satisfaction is also correlated with higher customer satisfaction, which is key for business success.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
Most employees also want to express and receive appreciation with their coworkers, and have an encouraging work environment and good relationships with their colleagues. >> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet
Recognize the need for being appreciated.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
Besides busyness, negativity is a big obstacle to workplace satisfaction.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
Start to change your workplace culture by first of all, not joining in the negative.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
An employee recognition program is a good system when you design it right, if you are using it right.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
When we feel valued and appreciated, we are able to perform at peak levels.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5 Languages of Appreciation in the Workplace Click To Tweet
Eventually, as team members begin to work in greater unison, they will begin to see the fruits of their shared labor and become more invested in their success as a team.>> #MQ4B Ep231 with Paul White (@drpaulwhite), author of 5… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Dr. Paul White is an author, speaker and psychologist, who helps “make work relationships work.” He is the coauthor of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman and his book, The Vibrant Workplace, had been released in April 2017.

He created and developed The Motivating By Appreciation InventoryAppreciation at Work Implementation Kit, and The Toxic Workplace Prevention & Repair Kit that helped many workplaces to become an environment full with positivism and grow towards health.

He also co-authored various titles such as Rising Above a Toxic Workplace and "Sync or Swim" with Dr. Chapman & Harold Myra.

Dr. White is called upon as an expert resource  by U.S. News & World Report (online), BusinessWeek, Entrepreneur.com, Fast Company, Fortune/CNN.com , FoxBusiness.com, Huffington Post LIVE, Chicago Tribune, and BizJournals.

Contact Info for Paul White

Web address: https://www.appreciationatwork.com/

Travels from: Wichita, KS

 Social  Media Links:

​Books Authored by the Guest

Paul White book

Resources Mentioned During the Interview

230: Lee Cockerell, author of Creating Magic

Lee Cockerell, author of Creating Magic

Lee Cockerell  and Bill Ringle discuss Creating Magic for small business leaders. 

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Team building and group cohesion are major tenets of leadership, and bring about positive change through new ideas and fruitful productivity.
  • The highest customer satisfaction levels come from positive employee interactions.
  • Corporate culture is being redefined and nurtured continually, evolving regularly due to employee involvement and contributions.
  • Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.  
  • Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.

Tweet-Ready Insights from this Episode

In life if you don't do the hard thing, life gets harder.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEveryone is important.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetEducation is one part of being successful.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBurn the free fuel: appreciation, recognition, and encouragement.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetMake your people your brand.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetGive people a purpose, not just a job.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetAdapting to current demands is a bona fide tool of effective leadership, whether those demands are technological, social, or economical.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetBeing prepared and performing consistently results in a smart working style that is appreciated by others.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetRespecting all individuals on the way up manifests in a potentially powerful network of people.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To TweetI knew I had mastered the art of hiring once every person who reported to me was someone I would gladly report to myself.>> #MQ4B Ep230 with Lee Cockerell (@LeeCockerell), author of Creating Magic Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and  How to Stay on Track to Achieve a Stellar Career.

Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

Lee Cockerell profile

Contact Info for Lee Cockerell

Web address: https://www.leecockerell.com/

Travels from: Orlando, Florida

 Social  Media Links:

​Books Authored by the Guest

Lee Cockerell, author of Creating Magic

Resources Mentioned During the Interview

229: Michal Stawicki, author of Driven by Purpose

Michal Stawicki, author of Directed by Purpose

Michal Stawicki  and Bill Ringle discuss Directed by Purpose

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • A personal mission statement is a compass to guide your life. Though the terrain of your life can change rapidly, using this compass will ensure you always find happiness and success.
  • Creating a personal mission statement seems to be a good starting point to avoid common regrets at the end of your life.
  • Always have the end goal in your mind. You are looking for your destiny. That's your ultimate focus.

Tweet-Ready Insights from this Episode

A personal mission statement focuses on what you want to be (character) and to do (contributions and achievements) and on the values or principles upon which being and doing are based.>> #MQ4B Ep229 with Michal Stawicki… Click To TweetI identified my factors: importance, troubleshooting, responsibility and the sense of growth.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAssimilate your personal mission statement into your life. To soak your mind in it.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetChoose and build your own strategy in accordance with your occupation, circumstances, and temperament.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetVisualize how to avoid the temptation to distract yourself. Imagine yourself committing to 100% effort.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetAs I said, I had been struggling with my personal mission creation for over one month. And I'm glad I did. Take your time. It is personal. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission… Click To TweetSelf-analysis: People of success know themselves. >> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal Mission Statement: Your Road Map to Happiness Click To TweetHabits mastery. It is extremely hard to find a successful person who doesn’t use consistent habits to achieve more than they would without the habits.>> #MQ4B Ep229 with Michal Stawicki (@StawickiMichal), author of A Personal… Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

Michal Stawicki is on a mission to support individuals who feel helpless to expand beyond their limits so that they can regain the control over their lives.

In 2012, Michal read the book titled “The Slight Edge” by Jeff Olson, and he started to turn his life around.
In the next seven years, he lost weight, broke over 200 personal fitness records, developed dozens of daily habits, doubled his income, started a book advertising business, liberated his wife from a day job and published sixteen books sharing how he achieved all of the above. He regularly blogs at ExpandBeyondYourself.com, and the story of his life’s transformation was featured in the re-release of “The Slight Edge” in 2013.

Contact Info for Michal Stawicki

Web address: http://www.expandbeyondyourself.com/

Travels from: Mazowieckie Province, Poland

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

228: John Brandt, author of Nincompoopery: Why Your Customers Hate You and How to Fix It

John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to Fix It 

John Brandt  and Bill Ringle discuss Nincompoopery: Why Your Customers Hate You--and How to Fix It

>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Top 3 Take-Aways from this Interview

  • Quality through essential to value, is not longer a differentiating component of value – customers want more.
  • One of the biggest gifts you can receive is a customer complaint. This is direct feedback from the customer about something that isn’t working in your organization.
  • Any time we lead change in an organization we have to manage not only those technical components, but the accompanying social aspects as well.

Tweet-Ready Insights from this Episode

Nincompoopery – terrible customer service, idiotic business processes, and soul-crushing management practices – surrounds all of us.>> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate… Click To Tweet
Nincompoopery is not usually the fault of any individual; its roots often lie with the company or organization. >> MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet
The average life expectancy of an S&P 500 company used to be 75 years, but today it’s 15 years. >> #MQ4B Ep228 with with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet
We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery:… Click To Tweet
Anxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet
Game-changing innovation is rare in the grand scheme of things. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet
Once you give yourself that freedom, once you do things you only love...you ofcourse work harder, you ofcourse work better....everything gets better once you do that. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of… Click To Tweet
Anxiety usually correlates closely with three primal needs: Security, Relationships, and Meaning. >> #MQ4B Ep228 with John Brandt (@nextgenmfg), author of Nincompoopery: Why Your Customers Hate You--and How to Fix It Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John R. Brandt is the author of Nincompoopery: Why Your Customers Hate You—and How to Fix It (HarperCollins Leadership; hardcover; July 16, 2019).

He is also CEO and founder of The MPI Group, and has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing, technology and performance measurement.

Before founding MPI in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management and consulting with a passion for journalism that earned him more than twenty awards for reporting, writing and editing. Formerly publisher and editor-in-chief of IndustryWeek magazine, Brandt also served as president, publisher and editorial director of the Chief Executive Group (publisher of Chief Executive).

John Brandt

John Brandt author of Nincompoopery: Why Your Customers Hate You--and How to Fix It

Contact Info for John Brandt

Web address: https://mpi-group.com/

Travels from: Shaker Heights, OH

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

227: Relationships drive the economy in small business with John DiJulius

John DiJulius, author of The Relationship Economy

John DiJulius  and Bill Ringle discuss The Relationship Economy.

>>> Visit MyQuestforTheBest.com for complete show notes with more expert advice and inspiring stories to propel your small business growth.

Top 3 Takeaways from this Interview

  • Build a culture internally that creates emotional connection with your employees with each other.
  • Create relationship built in training for new and existing employees because they don't just have it and it can be taught, and if you don't teach it, it can be translated into actions, and it's gonna be cold transactions instead of warm interactions that build loyalty.
  • The art of building relationship has five keys to it: authenticity, insatiable curiosity, incredible empathy, one must love people and must be a great listener.

Tweet-Ready Insights from this Episode

When someone's failing: let's look in the mirror first. No one came here to fail. No one wants to be making mistakes, we give them all the support and encouragement, confidence that we can..>> #MQ4B Ep227 with John DiJulius… Click To Tweet

En-courage: the new perspective here is to put courage in someone else.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Technology is not the enemy, we weren't using it to eliminate customer experience.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
Today's illiterate are those who have the inability to truly make a deep connection with others.>> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The lack of people skills that is happening in our society is the responsibility of the business leaders to fix. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
The best companies are leading the relationship economy by building, marrying digital and human experience to the best outcome. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
There's no greater skill that can be taught or worked on than the ability to build an instant rapport with others, whether that be an acquaintance, customer, coworker, friend or total stranger. >> #MQ4B Ep227 with John DiJulius… Click To Tweet
It is not the employees' responsibility to have high service aptitude, it is the company's to train it to them, and that's the soft skills, when most of the company's train them for technical skills. >> #MQ4B Ep227 with John… Click To Tweet
The five E's of enegament are eye contact, enthusiastic greet, ear to your smile, engage and educate. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet
We create certain nevers and always that we would never do or always do if the opportunity presents itself. >> #MQ4B Ep227 with John DiJulius (@JohnDiJulius), author of The Relationship Economy Click To Tweet

Interview Insights

Read the Show Notes from this Episode

Subscribe to My Quest for the Best on Your Favorite App

Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.

Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!

Expert Bio 

John is an international consultant, keynote speaker, and best-selling author of three Customer service books. He has worked with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

John is a successful entrepreneur of three businesses. John Robert’s Spa, started in 1993, has grown into a chain of upscale salons throughout Northeast Ohio and repeatedly named one of the top 20 salons in America. John’s primary business, The DiJulius Group, is an international consulting firm focused on changing the world by creating a Customer Service Revolution. His third business, Believe in Dreams, is a non profit that helps make dreams come true for deserving children.

John describes how you can make customer service your single biggest competitive advantage, become the brand customers cannot live without and make price irrelevant!

Contact Info for John DiJulius

Web address: https://thedijuliusgroup.com/

Travels from: OH Westerville  

 Social  Media Links:

​Books Authored by the Guest

Resources Mentioned During the Interview

1 2 3 11