316: Having a strong mindset is different from having a closed mind with guest expert Marcia Reynolds

Marcia Reynolds, author of Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

Bill Ringle and Marcia Reynolds discuss the many facets of what makes for an effective and successful coaching relationship to managers and leaders of small businesses on My Quest for the Best.

>>>Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.

Interview Insights

Top 3 Takeaways from this Interview

  • Do not approach a problem assuming a bad ending. Practice having positive expectancy, especially for things that are within your control.
  • Trust is a solid base in a coaching relationship. Employees and clients should feel that they can have an open conversation with their coaches, without fear that they will be judged or called out.
  • Your confidence shows in your body: when leaders are confident, employees will feel confident too knowing they can trust the head of the team.

Read the Show Notes from this Episode

  • Marcia admired her strong-willed grandmother growing up. [01:52]
  • How she first started coaching relatives, friends, and acquaintances and her first time coaching a complete stranger. [05:38]
  • Coaching was still at its infancy stage, but after having been interviewed by the local newspaper about this new role that helps business managers and leaders, Marcia got her first real client outside friends and family. [05:46]
  • Building connections and having trust between you and your client that you will take care of them goes a long way toward building trust in a business relationship. [06:32]
  • Why coaching is the best learning technology. [08:42]
  • Drawing a clear distinction between transactional and transformational coaching. [11:07]
  • The case of John and his fear that a much-needed conversation with an employee he promoted could go south. [14:45]
  • Marcia talks about the discomfort zone. [18:03]
  • My Quest for the Best Lightning round begins [23:51]

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Expert Bio

Dr. Marcia Reynolds, president of Covisioning LLC, is fascinated by the brain, especially what triggers feelings of connection, commitment, and possibility. She has coached leaders and taught programs in emotional intelligence, coaching skills, and leadership effectiveness in 43 countries and has presented at the Harvard Kennedy School and Cornell University. She was the first to teach emotional intelligence classes in Russia, Kenya, and for US Health and Human Services agencies.

Dr. Reynolds is a pioneer in the coaching profession. She was one of the first members and the 5th global president of the International Coaching Federation (ICF) and recently inducted as one of only 10 coaches in the world in their Circle of Distinction. She is on faculty for coaching schools in the US, Russia, China, and the Philippines. She is recognized by the Global Gurus as the #5 coach in the world.
She has significant experience with teaching and coaching in the healthcare industry. She is the Training Director for the Healthcare Coaching Institute and has trained and coached many leaders for hospitals, clinics, laboratories, medical devices, and pharmaceutical companies.
She has also coached executives and high potentials and delivered classes for leaders in the fields of telecommunications, energy, computer software and hardware, banking, and state and federal agencies.
Her corporate training and leadership experience started in 1981. Her greatest success came from designing the organizational development program for a global manufacturing company facing bankruptcy. Within three years, the company turned around in three years and became the #1 stock market success in 1993.

Marcia’s doctoral degree is in organizational psychology. She continues to research workplace behaviors, leadership effectiveness, and the science of motivation and engagement. She also holds two master’s degrees in education and communications.

Interviews and excerpts from her books Outsmart Your Brain, Wander Woman, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs, and her newly launched international bestseller, Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry, have appeared in many places including Psychology Today, Fast Company, Talent Management, HR.com, Forbes.com, CNN.com, and The Wall Street Journal and she has appeared in business magazines in Europe, Asia and on ABC World News.

Marcia is passionate about how we can expand minds, transform lives, and uplift consciousness in our world through conversations.

Contact Info for Marcia Reynolds

Resources Mentioned During the Interview

Below are key people, places, books, quotes, websites and other resources that we discussed so you can explore further.

Books Authored by Marcia Reynolds

Coach the Person, Not the Problem The Discomfort Zone Outsmart Your Brain Wander Woman

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