Wayne Turmel and Bill Ringle discuss practical and effective ways to work together in different physical locations for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Wayne Turmel, author of The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere
Top 3 Takeaways from this Interview
- Remote work poses a challenge to employee engagement. When managing a remote team, managers should make an extra effort to converse in order to check not only the progress of the team as a whole, but that of its individual memebers.
- Using the correct language when conversing with employees not only strengthens your relationship but also gives them confidence that they can do their jobs.
- A team is responsible for each other’s well-being, thus, it is important for leaders to stress out the importance of mutual responsibility, and make sure that each and every member is fully committed to being in the team.
- Understanding the reason for the tasks and what happens if they aren’t done in a certain way is a lesson that has stuck with me throughout my entire business.
- Nobody could get me to do anything if I didn’t understand the reason for it.
- Using the right terminology makes such a huge difference.
- When people work remotely, they may have questions about their own personal development or things that are important to them.
- It’s a radical notion that everybody bears some responsibility to make things work.
- Mutual responsibility is what separates merely being on a team or merely being an employee from being a real teammate.
- When offering feedback to a teammate, it needs to be positioned in terms of the work and the team, not about you.
- There are going to be times that things don’t go the way you want them to, and you can learn from them.
- If you get the customer talking and you shut up at some point, they’ll tell you what they want.
Read the Show Notes from this Episode
- Wayne talks about how he was impressed by families running small businesses in British Columbia. [1:SS]
- Wayne shares his first management job experience and how did not do things without fully understanding the reason behind it. [03:07]
- Wayne puts deep emphasis on the usage of the right terminology when addressing people in a company. [05:11]
- The pandemic lockdown and remote work made people feel out of sight, out of mind. Wayne stresses out the importance of ensuring that there is no disconnect between the employees and the leadership and why this will allow employees to contribute more. [06:43]
- Wayne talks about Sandra and Sam and discusses why managers should know how to communicate with their teams especially now that people are working at home. [12:12]
- Wayne talks about Gary and why managers need to start a conversation with employees for them to be fully willing to speak. [15:18]
- My Quest for the Best lightning round. [23:29]
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Wayne Turmel is the co-founder of the Remote Leadership Institute. Turmel is the author or co-author of seven nonfiction books, including The Long-Distance Teammate, The Long-Distance Leader, and Meet Like You Mean It.
Contact Info for Wayne Turmel
Travels from: Las Vegas, NV
Resources Mentioned During the Interview
- Slack– a business communication platform to manage teams.