268: Karin Hurt, understanding the principle behind the practice unlocks your growth potential

Karin Hurt, author of Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.

>>> Visit MyQuestforTheBest.com  for complete show notes and more expert advice and inspiring stories to propel your small business growth.

Karin Hurt and Bill Ringle discuss applications of building courageous cultures where practical steps and insightful questions can be followed by small business leaders.

Top 3 Take-Aways from this Interview

  • Becoming a courageous culture means building teams of micro-innovators, problem solvers, and customer advocates working together.
  • To have a courageous culture really means that it takes less daily courage to show up and contribute because it is a safe environment.
  • Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back.

Tweet-Ready Insights from this Episode

When people are feeling frustrated or disconnected or you’re not getting their best ideas. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet If you can help remind them about the cause, no matter what their role is that can make them much more inclined to give the extra effort to contribute. #MQ4B Ep268 Karin Hurt (@letsgrowleaders), Courageous Cultures Click To Tweet To cultivate curiosity, ask courageous questions, and be open to the answers. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet Let employees be part of the process to test or hone proposed ideas. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet Create a place where ideas are welcomed and implemented. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet The people here who want to lead well, who want to build courageous teams, who want to tell the truth. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet Find your peers, find mentors, because that will help you to build a courageous culture. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet People withhold their best thinking when they feel shamed, blamed, or intimidated. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet When managers lead well and engage people and ask for their best ideas, it leads to breakthrough results. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet It’s hard for people to come up with really good ideas if they don’t know what kind of ideas you need. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet Curiosity is about being genuinely curious, asking people for their best thinking. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures Click To Tweet Secret to Success: Genuine human connection. #MQ4B Ep268 with Karin Hurt (@letsgrowleaders), author of Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates Click To Tweet

Interview Insights

Read the Show Notes from this Episode

  • Karin shares how her father conveyed the message that “girls could do anything.” [1:25]
  • Karin shares the benefits of how breaking things down. [2:01]
  • Karin talks about what a  “courageous culture” means from her research and consulting work. [2:40]
  • Karin discusses courageous culture during the pandemic lockdown and working from home. [4:10]
  • Karin tells us about the power of specificity and the importance of focus. [7:23]
  • Karin talks about the experience of a leader with an “idea of curiosity” and how to effectively communicate. [9:55]
  • Karin shares her experience when she worked for Verizon. [14:08]
  • My Quest for the Best Lightning Round begins [21:11]

 

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EXPERT BIO

Karin Hurt inspires transformational change with innovative approaches and practical tools.

Recently named on Inc’s list of 100 Great Leadership Speakers and American Management Association’s 50 Leaders to Watch, Karin Hurt helps leaders from around the world achieve breakthrough results without losing their souls.

Karin has over two decades of experience in customer service, sales, and human resources. She’s the award-winning author of 4 books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates, and Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul.

A former Verizon Wireless executive, Karin transformed customer service outsourcing (96M calls/year) to reach parity in quality with internal centers and developed a leading sales team that won the President’s Award for Customer Growth.

Her keynotes inspire leaders with proven and practical leadership techniques developed over her rich career as an executive, speaker, and strategic advisor.

Karin has a BA in Communication from Wake Forest University, an MA from Towson University in Organizational Communication, and additional graduate work at the University of Maryland, where she teaches in the Executive Education program.

She and her husband, David Dye, are dedicated to their philanthropic initiative, Winning Wells, which provides clean water wells to communities struggling with access to safe water throughout Southeast Asia.

Karin lives outside of Washington, DC. She knows the stillness of a yogi, the reflective road of a marathoner, and the joy of being a mom raising emerging leaders.


Web address: https://letsgrowleaders.com/

Travels from: Laurel, Maryland

Social Media Links

Books Authored by Karin Hurt

Resources Mentioned During the Interview

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