Sylvia Melena and Bill Ringle discuss how small business leaders can use accountability to drive performance and results.
>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Sylvia Melena, author of Supportive Accountability: How to Inspire People and Improve Performance
Top 3 Take-Aways from this Interview
- The purpose of accountability is really to support your team and to set them up for success.
- Accountability is really a way of driving performance and results.
- Progression is about helping them meet performance expectations if they aren’t already.
Tweet-Ready Insights from this EpisodeWhen you put in your effort and energy and someone recognizes you, it validates and it says that your hard work was appreciated.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet At the core of the model is supportive accountability, a blend of supportive supervision and strong accountability that sparks employee performance.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), Supportive Accountability Click To Tweet With supportive accountability leadership, you can achieve one of three outcomes: success, employee discovers that the position is not a good fit and removal.>> #MQ4B Ep234 with Sylvia Melena, Supportive Accountability Click To Tweet When leaders don't hold people accountable, it really creates a very uncomfortable work environment.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet The bottomline of the model is about balancing supportive leadership and accountability.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet When employees feel that the pressure is on, they become overwhelmed and it's not good for customers and it's not good for employees.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), author of Supportive Accountability Click To Tweet The strong supervisor-employee relationship does involve collaborative communication which means two-way – you're listening more than you are speaking.>> #MQ4B Ep234 with Sylvia Melena (@SylviaMelena), Supportive Accountability Click To Tweet
Read the Show Notes from this Episode
- Sylvia explains how her parents influenced her to connect to her potential. [00:47]
- Can you share with me an example of how excellence influenced a particular decision you made or the action you took? [03:01]
- When you put your effort and energy and someone recognizes you, it validates and it says that it was appreciated. [04:35]
- Was there a turning point that crystallizes that you want to teach appreciation? [05:06]
- Sylvia talks about her career as a consultant and a writer [07:30]
- Regarding the Model of Supportive Accountability, what else would you say to help someone get the gist about how to think about supportive accountability? [09:27]
- The bottom line of the model is about balancing supportive leadership and accountability. [09:33]
- What is it that can bring to a situation and allow managers to see themselves and allow them to do to rectify that situation? [10:34]
- What are the things that you teach about expectations that will help deepen the ability of the manager [12:27]
- She talks about congruence between her work and values [15:57]Sylvia talk about collaborative communication and explains it [17:51]
- My Quest for the Best Lightning Round [19:55]
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SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.
Sylvia is the author of Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award.
With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement.
Contact Info for Sylvia Melena
Web address: https://leadershipstrength.com/
Travels from: La Mesa, CA
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