Cameron Mitchell, author of YES IS THE ANSWER. WHAT IS THE QUESTION
Cameron Mitchell and Bill Ringle discuss YES IS THE ANSWER. WHAT IS THE QUESTION: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Take-Aways from this Interview
- How a chocolate milkshake is served to each employee at his/her first day and is told the story of how it symbolizes the "yes" attitude of service at the company.
- Why our attitude is a crucial aspect of how we approach a business or leadership position... and a barometer of how we are viewed.
- The "Must Have" five pillars of every business describes your vision for your team and your identity to your customers and the outside world.
Tweet-Ready Insights from this Episode
Read the Show Notes from this Episode
Cameron share who his inspiration was and how he met him. [1:03]
Cameron enlightens us the enigma behind his book "Yes is the question. What is the question?" [2:55]
How to be more proactive and positive in helping the customers? [5:02]
Cameron tells his "The Chocolate Milkshake Story." [6:14]
Cameron shares his views on hiring process of an organization and how the employee should be dealt with. [10:46]
How important is it to have an environment of trust a culture that lets people bring their whole selves to them to work? What are the Do's and Don't? [13:00]
Cameron shares his journey and how he managed to grow it. [14:13]
Cameron tells his five pillars of Cameron's restaurant business. Where we want to be? Who are we? What is our mission? What is your role? What is our goal? [14:56]
Why it is import to have a triangular relation with the people [19:25]
Lightning Round [21:44]
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Cameron Mitchell, a lifelong entrepreneur and accomplished businessman, graduated from the Culinary Institute of America when he was 22 years old and has developed 18 different restaurant concepts, including Mitchell’s Fish Market and Mitchell’s Steakhouse, a total of 22 restaurants, that were sold to Ruth’s Hospitality Group for $92 million in 2008.
To this day, Cameron Mitchell Restaurants remains independent and privately held recognizing over $300 million in combined annual revenue from its food service operations consisting of 60 restaurants, Cameron Mitchell Premier Events, The Budd Dairy Food Hall and its sister company, The Rusty Bucket Restaurant and Tavern.
Mitchell has built CMR around the philosophy, “The answer is yes. What is the question?” and by making a Raving Fan out of every person touched by the business, from associates, to guests to delivery drivers at the back door.
It’s a simple statement that serves as the backbone of how the company identifies itself as “great people delivering genuine hospitality.”