Month: November 2013

65: Trail Blazers – Interview with Lenora Billings-Harris

lenora billings harris

Listen to this interview to learn:

  • How to bridge gaps created by perception
  • Reminders of being your best by being who you authentically are
  • The importance of attending to your verbal and non-verbal messages and micromessages that you send
  • Examples of reaching out to emerging markets in a way that’s not (unintentionally) condescending
  • A technique for raising your awareness of what it feels like to be a minority so you can become a better leader

Lenora Billings-Harris talks with Bill Ringle about building self-esteem and building a successful career as a minority woman.

64: RubySpeaks – Interview with Ruby Newell-Legner


Listen to this interview to learn:

  • Ruby’s journey from swim coach to trainer of world-class companies, organizations, and associations, such as the Olympics, US Open, and the Superbowl.
  • The loyalty and retention trend impacting many industries in the recovering economy.
  • What premium suite ticket holders really value.
  • Why organizations that treat their staff well have happier customers.
  • How staff can inadvertently upset a customer by using the wrong word that is a near-universal hot button.
  • The two-step process Zappos uses to define job criteria to ensure good hires.

Ruby Newell-Legner talks with Bill Ringle about loyalty and retention trends in the hospitality and tourism industries and beyond.

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