Month: June 2013

54: Customer Service, Who Really Cares? – Interview with Kit Grant

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Listen to this interview to learn:

  • The primary reasons that keep people from taking responsibility
  • How every choice has a consequence
  • What it means when everyone on a team is engaged personally in the mission
  • The importance of the leader setting the tone for the team or business 

Kit Grant talks with Bill Ringle about personal responsibility and initiative as foundations of strong teams and organizations.

53: Contented Cows – Interview with Richard Hadden

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Listen to this interview to learn:

  • About the fundamentals of leadership and good customer service.
  • How diversification and targeting leads your business to greater success.
  • The importance of meaning and mentorship to employee retention.

Richard Hadden talks with Bill Ringle about the secrets of creating great places to work.

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